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How to Categorize and Solve Problems

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How to Categorize and Solve Problems

At Thinking Faster, Jeffrey Phillips introduced his mental framework on solving problems. He uses an analogy of a wedding cake, which has different layers, and they are distinct yet inter-related to help him decide how to categorize and solve problems:

  • At the top – Strategy
  • Next down – Process / Culture
  • Next down – software applications / tools
  • At the bottom – data

He said an issue from business may be related to these four areas. When you see there is a problem related to lower layers, the root causes may actually be linked to higher layers. For instance:

… By demonstrating how a CRM system failure is not a problem with the actual software, but with the business processes it support and ultimately a failure of the management team to completely support the initiative, you can indicate the root causes of problems that may lie far beyond the initial symptom, and indicate the aspects of the business that need to change to completely solve the problem…

Using this sort of thinking to look into different layers in business process will help you solving some of the difficult issues. Using this along with method such as 5 Whys will help you find the root causes and able to fix it once and for all.

Mental Frameworks – [Thinking Faster]

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Leon Ho

Founder of Lifehack

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Last Updated on July 12, 2021

Lifehack Reviews: 50 Best Life Hacks for Your Life

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Lifehack Reviews: 50 Best Life Hacks for Your Life

Do you want to be as productive as many of us, but missed a lot of actions at lifehack.org during the year? We’ve selected the best 50 life hacks, based on their popularity and contents in different categories. Invest your time – read them. Bookmark this page and mark reading them as one of your new year resolutions.

Communication, Writing, Studying

  1. My Best Presentation Tricks
  2. The Business Card Game
  3. Persuasive Writing for Students, Webmasters, Bloggers, and Everyone Else
  4. 7 tips of handling your Emails without feeling overwhelmed
  5. Writing as a Form of Self Healing
  6. Advice for students: Writing by hand
  7. Yes, But Do People Like You?
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  9. A good place to study
  10. Blog your way through Writer’s Block
  11. 14 Tips for Communicating Ideas

Productivity, Creativity, Motivation

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  3. More Fight The Flab!
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  12. Time Management: Handling Disruptions in Daily Schedules
  13. Productivity Hack: Write Mini Process Flows
  14. Design an Online Workflow

Management, Self-Management, Entrepreneurship

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  10. Meetings, @&!!$*@ Meetings!
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  12. How to Ruin Your Career In Five Easy Steps

Procrastination, Goal Settings, Life

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  3. Improve Your Life By Following A Schedule
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Are there any lifehacks that you’ve learned over the past year?

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Featured photo credit: Rainier Ridao via unsplash.com

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