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Gmail as a CRM (Customer Relationship Management)?

Gmail as a CRM (Customer Relationship Management)?

Luca Reginato at his blog has written a piece on how to use gmail as a CRM. He have used many of the enterprise CRM solution like Siebel and salesforce.com etc but those did not give him good experiences. He came up with an idea – can he apply the requirements on a CRM and fits into Gmail?

… Gmail gives you thee dimensions in order to manage your customer relationships,
label, priority, and time.
label: all you need are 4 labels: info, lead, todo, done.
priority: the star stamp, don’t abuse it, if you thinking that you have more than 3 high priority issues you’re misjudging.
time: gmail intrinsically add a precise timestamp to all your conversation, and when you search your valuable customer informations, it shows you the results in a perfect LIFO – reverse chronological order.

Read his instruction and thoughts on this topic. What do you think of this idea? I think it proves the concept but it has some disadvantages – Privacy would be the first thing that I worry about. Multiple users access would be the second one.

Gmail as CRM (Customer Relationship Management)

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Last Updated on July 12, 2021

Lifehack Reviews: 50 Best Life Hacks for Your Life

Lifehack Reviews: 50 Best Life Hacks for Your Life

Do you want to be as productive as many of us, but missed a lot of actions at lifehack.org during the year? We’ve selected the best 50 life hacks, based on their popularity and contents in different categories. Invest your time – read them. Bookmark this page and mark reading them as one of your new year resolutions.

Communication, Writing, Studying

  1. My Best Presentation Tricks
  2. The Business Card Game
  3. Persuasive Writing for Students, Webmasters, Bloggers, and Everyone Else
  4. 7 tips of handling your Emails without feeling overwhelmed
  5. Writing as a Form of Self Healing
  6. Advice for students: Writing by hand
  7. Yes, But Do People Like You?
  8. Writing – Just do it!
  9. A good place to study
  10. Blog your way through Writer’s Block
  11. 14 Tips for Communicating Ideas

Productivity, Creativity, Motivation

  1. 9 Top Secrets of Naturally Born Organizers
  2. Fight The Flab!
  3. More Fight The Flab!
  4. Limit Creativity, Get Innovation
  5. Precious Moments
  6. 5 Ways to Improve Your Productivity in the Office
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  8. What Kind of Paranoid Are You?
  9. Being A Creative
  10. There’s No Time!
  11. The Mysteries Behind Motivation and How To Manipulate Them
  12. Time Management: Handling Disruptions in Daily Schedules
  13. Productivity Hack: Write Mini Process Flows
  14. Design an Online Workflow

Management, Self-Management, Entrepreneurship

  1. Bare Bones Project Hacks
  2. The 10 Beliefs of Great Managers
  3. The Simplest Path to Success
  4. Letting Things Go
  5. Closet Entrepreneur
  6. Time To Discard The Portmanteau
  7. 5 Important Keys to Bootstrap Your Entrepreneurship
  8. The Most Underutilized Tool for Effective Communication
  9. Everyday Performance Reviews
  10. Meetings, @&!!$*@ Meetings!
  11. What Are You Worried About?
  12. How to Ruin Your Career In Five Easy Steps

Procrastination, Goal Settings, Life

  1. 9 Steps to Define your Goal Destination and Devise a Plan to Get There
  2. Pro-Active Steps to Prevent Procrastination
  3. Improve Your Life By Following A Schedule
  4. The Causes of Procrastination And How To Conquer Them
  5. How To Make Resolutions You’ll Keep
  6. Literal Life Hack: Cut your window of time in half
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Are there any lifehacks that you’ve learned over the past year?

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Featured photo credit: Rainier Ridao via unsplash.com

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