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Gmail as a CRM (Customer Relationship Management)?

Gmail as a CRM (Customer Relationship Management)?

Luca Reginato at his blog has written a piece on how to use gmail as a CRM. He have used many of the enterprise CRM solution like Siebel and salesforce.com etc but those did not give him good experiences. He came up with an idea – can he apply the requirements on a CRM and fits into Gmail?

… Gmail gives you thee dimensions in order to manage your customer relationships,
label, priority, and time.
label: all you need are 4 labels: info, lead, todo, done.
priority: the star stamp, don’t abuse it, if you thinking that you have more than 3 high priority issues you’re misjudging.
time: gmail intrinsically add a precise timestamp to all your conversation, and when you search your valuable customer informations, it shows you the results in a perfect LIFO – reverse chronological order.

Read his instruction and thoughts on this topic. What do you think of this idea? I think it proves the concept but it has some disadvantages – Privacy would be the first thing that I worry about. Multiple users access would be the second one.

Gmail as CRM (Customer Relationship Management)

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Published on January 27, 2020

The Lifehack Show: How Exercise Slows Aging with Judy Foreman

The Lifehack Show: How Exercise Slows Aging with Judy Foreman

In this episode of the Lifehack Show, we'll be talking with Judy Foreman about the major impact exercise has on aging, both physically and mentally.

Judy is a nationally syndicated health columnist who has won more than 50 journalism awards. She received a Master’s degree from the Harvard Graduate School of Education and was a Fellow in Medical Ethics at Harvard Medical School. Judy is also author of A Nation in Pain: Healing our Biggest Health Problem and The Global Pain Crisis: What Everyone Needs to Know.

Her newest book Exercise is Medicine: How Physical Activity Boosts Health and Slows Aging debunks some common myths about aging and shows that it is possible to reverse the effects we often think of as inevitable.

    Featured photo credit: Anupam Mahapatra via unsplash.com

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