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Customer Service Tips from Hooters

Customer Service Tips from Hooters

My new favorite idea generator website, Idea Sandbox, really stopped me in my tracks with this: customer service tips from Hooters. If you’re not from the States or an area that has a Hooters nearby, it’s um… well, I haven’t really figured out how best to describe the situation, but it’s a fast food restaurant that specializes in buffalo wings and stuff, who feature women in scanty, tacky outfits. (Big hit with the fellers, and it’s all in good fun, but not exactly most people’s wife’s favorite place to dine.)

All PG rated, I promise.

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Anyhow, Idea Sandbox has customer service tips that they espouse at Hooters, and they’re darned good. Of course, they’re geared towards restaurant work, but I find that customer service best practices often span more than one service opportunity. True?

Here are the first 4 of 16:

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  1. Greet incoming Guests from wherever you are
  2. Seat Guests (at the best table in the house, yours of course)
  3. Greet table (within 30 seconds or less), suggest a specific drink
  4. Inform Guests of a specific special or promotion

I like the first because it’s a peeve of mine to be ignored by service workers until they’re ready. At least say hi! The second is just fun. The third part, about suggesting a specific drink, now there’s something you can put into play in YOUR career. Don’t bring generalizations to any meeting: bring a specific suggestion. Don’t say, “I don’t like how we’re doing this.” Say, “I think we should get Vidya to write a rollback script.”

The fourth is a lot like the third, to me.

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But what’s your take? Can you learn from the talented customer service stylings of Hooters?

Delivering Customer Service at Hooters – [Idea Sandbox]

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Last Updated on October 9, 2018

How to Write a Personal Mission Statement to Ensure Peak Productivity

How to Write a Personal Mission Statement to Ensure Peak Productivity

Most of you made personal, one sentence resolutions like “I want to lose weight” or “I vow to go back to school.” It is a tradition to start the New Year with things you want to achieve, but under the influence resolutions are often unrealistic.

If you’re wondering when will be a good time to write a mission statement, NOW is the time to take a personal inventory to make this year your most productive year ever. You may be asking yourself, “How am I going to do that?” You, my friends, are going to write personal mission statements.

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A large number of corporations use mission statements to define the purpose of the company’s existence. Sony wants to “become the company most known for changing the worldwide poor-quality image of Japanese products” and 3M wants “to solve unsolved problems innovatively”. A personal mission statement is different than a corporate mission statement, but the fundamentals are the same.

So why do you need one? A personal statement will help you identify your core values and beliefs in one fluid tapestry of content that you can read anytime and anywhere to stay on task toward success.

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For example, Tom Cruise in Jerry Maguire came to the realization that he had lost track of what was important to him. After writing a personal mission statement, we saw him start his own business and he got the girl, Renee Zelleweger. Not bad, wouldn’t you say? A personal mission statement will make sure that, through all the texting, emailing and constant bombardment of on-the-go activity, you won’t lose sight of what is most important to you.

Mission statements can be simple and concise while others are longer and filled with detail. The length of your personal mission statement will not be determined until you follow this simple equation to create your motivational springboard for 2008.

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To begin your internal cleansing, you will need to jot down the required information in the following five steps:

  1. What are your values? Values steer your actions and determine where you spend time, energy, and most importantly, money. Be specific and unique to yourself. Too much generalization will not be as effective. It is called a “personal” mission statement for a reason.
  2. What are three important goals you hope to achieve this year? Keep your list of important goals small and give them a date. It is better to focus on the horizon and not the stars. Realistic goals are keys to ultimate success.
  3. What image do you hope to project to yourself? How you see yourself is how the world will view you. Think about this carefully. Your image should encompass what you look like and feel after you have achieved your goals.
  4. Write down action statements from each value describing how you will use those values to achieve your three goals. Start with “I will…”
  5. Rewrite your statement to include only your action statements. Make portable copies for your wallet, car or office.

If you followed the steps above, congratulations! You have just written your first personal mission statement. Your personal statement will change over the years as your goals change. You can have more than one statement for the different compartments of your life such as your career, family, marriage, etc.

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Writing a personal mission statement is an effective method to ensure your productivity is at its peak. It is an ideal tradition to start so that when next year rolls around, the outdated practice of resolutions will be something you permanently left in the past.

Featured photo credit: Álvaro Serrano via unsplash.com

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