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Burnout

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Burnout

Burnout is one of the hottest organizational topics (sorry about the pun). What causes it? More importantly what can you do to prevent it?

According to New York psychologist Herbert J. Freudenberger, PhD., who coined the term, burnout is a state of fatigue or frustration brought about by excessive devotion to a cause, a way of life, or a relationship that fails to produce the expected reward. Put more simply, it’s what happens when you work flat out and find you’re getting nothing back to make all that effort worthwhile. Hard work itself isn’t the problem; many people work extremely hard—top athletes for example—and do it willingly because it allows them to enjoy success and fame. It’s the combination of unrelenting hard work and limited (or no) reward that brings people to their knees.

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Symptoms of Burnout
The onset of burnout is usually quite slow. Early symptoms include a sense of emotional and physical exhaustion, followed by feelings of alienation, cynicism, impatience, or negativism. This develops into profound a sense of detachment, with a growing resentment of work and the people who are a part of that work. In the final stages, people insulate themselves to the point they no longer care about much at all. Those who suffer burnout are no longer angry; they’ve stopped even trying; they’ve become so exhausted they’ve lost their capacity for feeling anything beyond numbness. The irony of burnout is that it often happens to the very people who were most enthusiastic and full of energy and new ideas at the start. It’s a problem born of good intention, when people try harder and harder to reach unclear or unrealistic goals and deplete all their energy reserves in the process.

Organizations Are Causing Burnout
People usually think of burnout as an individual problem, maybe due to an excessively demanding schedule, too high a drive for achievement, or an individual boss who expects too much for too long. But organizations cause endemic burnout by imposing impossible targets, faulty structures and poorly defined roles. Burnout starts when people lose their belief objectives are attainable, regardless of how hard they work; when effort and outcome aren’t linked in any rational and understandable way; or when they feel their work is misjudged and they no longer understand clearly what is expected of them.

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These are the most common organizational factors leading to burnout:

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  • Role Conflict: Someone trying to cope with conflicting responsibilities quickly becomes disheartened. They feel they’re working against themselves. The longer the conflict persists, the less possible it is to achieve anything worthwhile. The result will be the feelings of hopelessness and exhaustion associated with burnout.
  • Role Ambiguity: It’s impossible to do a good job if you don’t know clearly what’s expected of you and your role; or if your understanding of the job isn’t the same as the one held by your boss. It’s even worse if neither boss nor subordinate is aware of the problem. Each thinks the other sees the role as they do. The boss sees lack of progress as incompetence. The subordinate sees the boss’s judgment as arbitrary and unfair. As a result, neither is capable of accomplishing anything worthwhile.
  • Role Overload: A major cause of burnout is faulty performance expectations. Often the boss doesn’t bother to understand the subordinate’s abilities or circumstances, so adds extra responsibilities in the belief they can be easily handled . Or there’s a boss (or an individual) who can’t say no and so keeps taking on more responsibility. Tasks then pile up to the point where dealing with them becomes impossible. Many jobs have long since lost any resemblance to what’s set down in the job description; and it’s surprising how often neither the boss nor the subordinate is able to provide a clear rationale for current workload and expectations. When this happens, the only possible results are resentment, frustration and either burnout or an acrimonious parting.

If you’re starting to experience any of the symptoms of burnout, the first priority is to slow down and take a long, objective look at your working life and what’s causing the problem. Here are some postings that can help:

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Adrian Savage is an Englishman and a retired business executive who lives in Tucson, Arizona. You can read his serious thoughts most days at Slow Leadership, the site for anyone who wants to bring back the taste, zest and satisfaction to leadership; and his crazier ones at The Coyote Within.

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Last Updated on November 25, 2021

Protecting Your Online Life With Secure Passwords

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Protecting Your Online Life With Secure Passwords

With all of the recent online services and companies falling under attack to hackers in the past few months, it seems only fitting to talk about password creation and management. There are a lot of resources out there discussing this, but it never hurts to revisit this topic time and again because of its importance.

Password management isn’t necessarily a difficult thing to do, yet it does seem like a bit of an annoyance to most people. When it comes to password management, you will hear the famous line, “I don’t really care about changing my passwords regularly. I have nothing important online anyways.” Let’s see if you have nothing important online when your PayPal account gets taken over because you thought the password “password” was good enough.

In my opinion, it is an “internet user’s” responsibility to make sure that they keep secure passwords and update them on a regular basis. In this article we will discuss how to make your online presence more secure and keep it secure.

The easy fundamentals

First thing is first; creating a strong password.

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A strong password is a mixture of alpha-numeric characters and symbols, has a good length (hopefully 15 characters or longer), and doesn’t necessarily represent some word or phrase. If the service you are signing up for doesn’t allow passwords over a certain length, like 8 characters, always use the maximum length.

Here are some examples of strong passwords:
* i1?,2,2\1′(:-%Y
* ZQ5t0466VC44PmJ
* mp]K{ dCFKVplGe]PBm1mKdinLSOoa (30 characters)

And not so good examples
* sammy1234
* password123
* christopher

You can check out PC Tools Password Generator here. This is a great way to make up some very strong passwords. Of course the more random passwords are harder to remember, but that is where password management comes into play.

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Managing your passwords

I know some people that keep their passwords in an unencrypted text file. That’s not a good idea. I suppose that if you aren’t doing much online and are decent at avoiding viruses and such, it could be OK, but I would never recommend it.

So, where do you keep your strong passwords for all the services that you visit on a daily basis?

There are a ton of password safes out there including KeePass, RoboForm, Passpack, Password Safe, LastPass, and 1Password. If and when I recommend any of these I always count on LastPass and 1Password.

Both LastPass and 1Password offer different entry types for online services logins (PayPal, Twitter, Facebook, Gmail, etc.), credit cards and bank accounts, online identities, and other types of sensitive information. Both have excellent reviews and only differ in a few subtle ways. One of the ways that is more notable is that LastPass keeps your encrypted password Vault online where 1Password allows you to keep it locally or shared through Dropbox. Either way, you are the holder of the encryption keys and both ways are very secure.

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LastPass and 1Password both offer cross-platform support as well as support for Android and iOS (LastPass even has BlackBerry support). 1Password is a little pricey ($39.99 for either Windows or Mac) where LastPass has free options as well as premium upgrades that allow for mobile syncing.

Upkeep

You should probably change your passwords for your “important” accounts at least every 6 weeks. When I say “important” accounts I am referring to ones that you just couldn’t imagine losing access to. For me that would be Gmail, PayPal, eBay, Amazon, all my FTP accounts and hosting accounts, Namecheap, etc. Basically these include any account where financial information could be lost or accessed as well as accounts that could be totally screwed up (like my webserver).

There is no hard and fast rule to how often you should change your passwords, but 6 to 8 weeks should be pretty good.

Alternatives

You may think that all of this is just too much to manage on a daily basis. I will admit it is kind of annoying to have to change your passwords and use a password manager on a daily basis. For those people out there that don’t want to go through all of the hub-bub of super-secure, encrypted, password management, here are a few tips to keep you safe:

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  1. Create a unique and hard to guess “base password” and then a pattern to use for each site you logon onto. For instance a base password could be “Ih2BaSwAa” (this stands for “I have two brothers and sisters who are annoying”). Then you would add something “site specific” to the end of it. For Twitter Ih2BaSwAaTWTTR, Facebook Ih2BaSwAaFCBK, etc. This is sort of unsecure, but probably more secure than 99% of the passwords out there.
  2. Don’t write your passwords down in public places. If you want to keep track of passwords on something written, keep it on you at least. The problem is that if you get your wallet stolen you are still out of luck.
  3. Don’t use the same passwords for every service. I’m not even going to explain this; just don’t do it.

These are just a few things that can be done rather than keeping your passwords in a management system. Personally, with over 100 entries in my password management system, I couldn’t even dream of doing any other way. But those out there with only a few passwords, having a simpler system may be beneficial.

So, if you want to be a “responsible internet citizen” or you just don’t want to lose your precious account data, then creating and maintaining strong passwords for your online accounts is a must.

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