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Book Review: Outrageous Guilt-Free Selling, Unforgetable Service

Book Review: Outrageous Guilt-Free Selling, Unforgetable Service
Outrageous Guilt-Free Selling, Unforgetable Service

    A T. Scott Gross book published by Oakhill Press, 1996, 304 pages. Nonfiction: Business and Personal Growth. The book theme: Sell a customer, get paid once…serve a customer, get paid again and again.

    His mantra…

    1. Reward high pressure service not high pressure sales.

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    2. Teach guilt free selling.

    3. Be an example of a servant leader.

    This book conducts a survey of the strategies the author terms “POS” (Positively Outrageous Selling) and its impact on business growth, profitability and personal success.

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    The author sees the book as a “buddy in a binding.” His writing assumes the voice of a friend to the reader. He avoids the usual standards of business theory and profitability. Instead he tries to provide a workbook, or rather a handbook, for successful operations.

    The treatment of the material takes on a “Do this next” or “insert tab A into slot B” voice.

    The author began his business experiences in the restaurant world (a chicken franchise in Texas!). Now, unless you have a gourmet set up, one restaurant is about like another. There are only so many ways you can cook a steak. So, to be successful, the restaurateur must make a connection with his patrons either by amazing service or sheer force of personality.

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    Gross has blended the two.

    The layout of the book is very sequential in one sense. For example, “Step 1 is…part A of step 1 is… section i of part A of step 1 is…,” and so on.

    All in all, it is a fair overview of marketing through service. But, it is a little high energy to read much of at one sitting. There is a lot of use of all CAPITALS, bold font, underlining and tons of exclamation points! These tend to distract me from the content itself.

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    I did particularly enjoy the “Wows and Bloopers” section at the end of the book. There are some very interesting turnaround stories from some pretty big business and Gross does a lot of namedropping.

    In summary, if you like reading bits of things that you can pull out and use; this is a good choice for you. On the other hand, if you like to read a whole book to understand the continuity of the message this tome will make you a little batty.

    Reg Adkins writes on behavior and the human experience at (elementaltruths.blogspot.com).

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    Last Updated on February 11, 2021

    20 Unusual Uses for Coca-Cola That You’ve Never Considered

    20 Unusual Uses for Coca-Cola That You’ve Never Considered

    Coca-Cola is an adored product the world over. While keeping yourself in good health means moderating how often you enjoy this drink, Coca-Cola lovers will be happy to hear that there are plenty of uses for the soda pop that don’t involve ingesting it. Impressively, Coca-Cola can be used to help you clean, get rid of rust, and even help maintain your garden. Whether you are looking for a way to finally get rid of those pesky stains, or just want to find new ways to love this drink, these 20 jaw-dropping and unusual uses for Coca-Cola will blow you away.

    Kill pests in your garden

    Coca-Cola is also an effective pest control method for your garden. To rid yourself of plant munching slugs and snails, pour a small bowl of Coca-Cola and place it near your garden or flowerbeds. The smell will attract these crawling bugs and the drink’s acidity will kill them.

    Defrost your windshield

    Incredibly, Coca-Cola can also defrost your windscreen in the wintertime. Simply pour Coke liberally across your windshield and wait about a minute. The ice should turn to slush for easy removal.

    Clean your pans

    Coca-Cola is also useful in the kitchen, especially on burnt pans. For any pan with burnt on messes, pour a can of Coke into the pan and simmer. The mess should easily wipe away. You can also soak kettles and other kitchen items in Coca-Cola to remove scale and build up.

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    Clean bugs from your windshield

    Another way Coca-Cola can aid in your car care is by removing bugs and gunk from your windshield. Soak a cloth in coke, then rub across your windshield. Just be careful not to get any on your paint job.

    Remove rust from your car

    Coca-Cola is also useful when removing rust. The simplest method is to dip crumpled tinfoil in Coca-Cola, then give the item a scrub and you should be rust free.

    Loosen rusty bolts

    Similarly, use Coca-Cola to loosen up a rusty bolt. Simply unscrew the bolt half a turn and pour on Coca-Cola. Let it sit, then give the metal a wipe. The bolt and screws will be one hundred percent in no time.

    Remove stains from your fabric

    Surprisingly, Coca-Cola is incredibly helpful when removing stains from clothing and fabric. Coke will easily remove grease stains, as well as blood spots. Remember that Coca-Cola itself is brown, so stains on light fabrics might be better removed another way.

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    Remove oil spots

    Another way to use Coca-Cola is to remove oil stains from cement. Whether it’s your garage or your driveway, soak the stain in Coca-Cola for a few hours then hose off.

    Relieve jellyfish stings

    Should you be unwilling to neutralize a jellyfish sting the traditional way (with urine) pouring Coca-Cola on the sting will also do the job.

    Clean your car engine

    Coca-Cola is also an effective ways to clean your car engine. Believe it or not, Coke distributors have reportedly been a fan of this technique for ages. 

    Use it in cooking

    Coca-Cola is also a fantastic addition to many recipes. Using Coca-Cola to cook pot roast or steaks in will easily tenderize the meat for you. Mixing Coke with ketchup or barbecue sauce also makes for a delightfully sweet glaze.

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    Clean your old coins

    Another way to use Coke to clean is to soak tarnished coins in the soda. About ten minutes should be enough to get rid of the muck.

    Clean your tiles

    Incredibly, Coca-Cola can also be applied to tiles to effectively clean grout. Let Coke sit on the tiles that need cleaning for a few minutes, then wipe away.

    Supercharge your compost

    Coke is also an impressive way to speed up your compost. The sugar in Coca-Cola feeds micro organisms, plus the acidity will help your compost break down faster.

    Remove gum from your hair

    Coca-Cola can also help you avoid a major hair disaster. If you have gum stuck in your hair, dip the gum into a small bowl of Coke and let it sit for a few minutes. The Coca-Cola breaks down the gum, allowing you to wipe it off.

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    Fade unwanted hair dye

    Similarly, if you made a mistake with your hair dye, Coca-Cola comes to the rescue. It’s probably best to get in the shower first, then pour Diet Coke over your hair. Let the soda sit for a few minutes, then wash your hair like normal. This method is effective in removing temporary hair dyes, but will likely only fade professionally applied dyes.

    Clean marker stains

    Coca-Cola is also an easy way to remove marker stains from carpet. Apply a small amount of Coke, scrub the spot, then clean with soapy water. Again, remember that Coca-Cola is brown, so removing stains on white or light-colored carpets might be better achieved with another method.

    Clean your toilet

    Coca-Cola can also help you clean elsewhere in the house. To easily clean a toilet, pour Coca-Cola all around the bowl and let it sit. There’s no need to scrub, simply flush and your toilet should be sparkling clean.

    Feed your plants

    Coca-Cola is also a surprising way to add a little extra life to some flowering plants. Particularly with azaleas and gardenias, adding a small amount of Coca-Cola to the soil can deliver nutrients your plant may be low on.

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    Get rid of bugs at a picnic

    The last of our unusual uses for Coca-Cola is to safeguard your picnic or outdoor lunch from pests and wasps. Simply pour a small cup of Coca-Cola and set it out about a half hour before you start to eat. By placing the cup away from your site, bugs will be drawn to the soda and not your lunch.

    Featured photo credit: Omer Wazir via flickr.com

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