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A New Productivity for the Smartphone Era

A New Productivity for the Smartphone Era

    About a year ago, I published a question in a Blackberry forum asking how the devices had helped to make professionals more productive.

    The responses I received were typified by the one that I remember the most: “I am more productive because I can check my email on  the train to and from work.”

    This seemed like a reasonable response at the time. As a person who gets a bit nervous when I have nothing productive to do, I could relate.  While I don’t take the train, the value of converting “down time” to productive time is a pretty attractive one.

    And apparently, I’m not alone.

    A recent  survey of 1 million users in 34 countries showed that 62% believed that their work productivity was “much better” due to new technology.  75%  consider the opportunity provided by devices such as smartphones and laptops to remain in constant contact with work as a positive development.

    Apparently, “productivity” has been redefined.

    According to our new definition, productivity has something to do with two things: converting “down time” to work time, and  being able to  “stay in touch” with what’s happening at work at all times.  This  kind of commitment used to be associated with  “Type A” executives, but nowadays anyone with the right tools can join in the fun.

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    “Fun” might be a strong word, but many of us like to find new ways  to be effective, and like to feel as if we’re getting better at  managing our time.

    However, what’s actually happening in the life of many  professionals is not amusing at all.  Their companies  have taken the opportunity given them by technology and the recession to convince employees to spend more  “down time” doing work.  At the same time, they send a subtle message that  “staying in touch” with work also means being available 24 hours  a day for 52 weeks of the year.

    Converting “Down Time” Nowadays, it seems, everyone with a smartphone has gotten into the habit of continuously trying to convert “down time” into useful, work time.  Here are some everyday examples of ways in which many professionals are converting their “down time.”

    • – a manager driving on the highway at 70 m.p.h. sends a text to his team  (while spilling hot coffee into his lap)
    • – an engineer in a meeting that’s going slowly, checks her email and replies (missing two action items assigned to her)
    • – an accountant watching his child play baseball on Saturday morning closes a deal in the fourth inning via cellphone (and lies to his  son about seeing him make his first catch ever)
    • – a supervisor attending 3 days of personal productivity training is unable to leave her smartphone untouched for more than 15 minutes (and later complains that  the trainer was ineffective)
    • – a consultant speaking to a client on the phone remembers that  he should have sent an urgent message to a colleague, and quietly does so (even as the client notes the sudden lapse in attention and interprets it as a lack of interest in continuing the relationship)
    • – a hard driving attorney once again takes his smartphone to the  urinal where he can multi-task (… and is noticed by his boss’ husband who happened to borrow his smartphone just five minutes earlier)
    • – a family cheers in unison when executive-Mom forgets her  smartphone at home 5 hours into the annual vacation (and falls into  despair when FedEx delivers it the next day)

    I recently asked a client: “How did your big presentation to the executive team go?”  She responded: “OK… but the CEO spent the entire hour on his (expletive)  Blackberry.”

    This was bad news for my client, whose project was now being viewed by the CEO as another chunk of his “down time.”

    If these are all examples of attempts to convert “down time” into useful time, take note of the way in which “down time” has been expanded.  This  is more than filling in the time that would be spent sitting on a train.  The habit has invaded every nook and cranny of our lives, sparing no-one, and costing us dearly.

    At this point, many of you reading are probably shaking your heads at  some of the poor etiquette on display.  I did the same, until I began to think of the mindset of the employees involved.

    All the habits listed above were developed by professionals who  were well intended — they were trying to boost their productivity by converting “down time” into something of value. Unfortunately,  once we humans are hooked on a habit, it’s hard to stop, and  we end up employing it inappropriately, much to the annoyance of others in our lives.  In that moment, the fun has disappeared and the habit has become an empty, automatic practice that does more harm than good.

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    The worse part is that in many companies, executives are leading  the way by example, as they are often the first users of these devices and the employees most likely to squeeze work into every available minute of their lives.

    They are also the ones who are unwilling to sever the connection between themselves and their colleagues, even for a few hours  each day.

    Staying in Touch With Work A friend of mine once told me the story of a manager of  rambunctious employee who was essential to the organization, but  frequently complained and threatened to leave.  In the space of a few months, he got married, bought a house and had a baby.

    After these happy events, his manager passed my friend in the hall on hearing the latest it of happy news and whispered conspiratorially: “I have him  now!”  In other words, with his new family and financial obligations,  the rambunctious employee was unlikely to raise more trouble, and  would probably settle into a comfortable routine of corporate  service with a steady eye on his pension, benefits and 401(k).

    The point of the story?  There are executives and managers who are blithely offering the gift of smartphones to their employees, and  in some companies it’s seen as a reward, and a status symbol.

    What many of them know, however, is that when an employee accepts the device, they are likely to join the group of the always-reachable, and engage in many of the behaviors that their higher-ups are practicing,  such as: – sending and receiving messages at 2:30 am – using weekends, vacations and holidays to conduct company business – implicitly agreeing to respond to all messages within a short time-frame – interrupting ANY activity to “find out what my boss wants”

    (If the stories told on YouTube and on blogs are true, then  _anything_ can be interrupted nowadays by smartphone use!)

    To put it in more Machiavellian terms, companies have found a way to take time and attention that employees used  to spend on their own, with their families and with their friends, and convert it to company time.  It starts with the gift of a  smartphone.

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    While I truly doubt that there is some master plan, don’t doubt for a minute that a manager doesn’t know the difference between her employees who are always-reachable from those who aren’t. Companies can make big gains in productivity by simply giving away smartphones to their employees, while ignoring the added stress that gets created.

    There are some companies that are noticing what is happening, however.

    Enlightened companies take a page out of the medical profession, which has long realized that it’s important to maintain  some kind of boundaries in their professionals’ lives.  Companies can put in place policies that clearly delineate  time spent “at work,” “on call” and “away from work.”   They recognize that these are three distinct modes that must be  enforced if employees are expected to function at their best.

    Most employees, however, find themselves in un-enlightened companies and  must make their own way, starting with 3 steps they must take.

    Their first step is to identify the unproductive habits in their time management system.  They can do the kind of analysis I describe on my website (www.2time-sys.com) to find the strong and weak spots.

    The second step is to create an improvement plan that outlines the habits to be changed, along with some target dates. This gives  them some realistic goals to heard towards.

    The third step requires them to create an environment to make the habit changes easier to effect.  Unfortunately, most  habits do not change easily or quickly, and the right blend of supports can make all the difference.

    Employees who have begun this personal journey need to make  a plan to enlighten the executive team.  Most smartphone use started with the CEO and her direct reports, and they are the ones who, in  all likelihood, introduced, for example, a culture of 24 hour  availability to the organization.

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    In an effort like this, employees need allies at all levels to  help demonstrate that bad habits  developed in the executive suite can wreak havoc when rolled out to an entire company.  (There  is a growing body of data available that can be used in this effort.)  In an intervention, executives can be asked to imagine an  all-company meeting in which half the attendees spend most of the  meeting on their smartphones, lost in cyber-space.  (Some would  simply argue that they are following the fine example of their CEO!)

    If the executive team can be convinced that these behaviors  are destructive, then the company can move to specify some  specific changes.

    For example, the US Federal Government has banned the use of  cell-phones by its employees while they are driving and conducting government business.  In part, that’s because of obvious safety reasons.

    From a productivity stand-point, however, it makes perfect sense. Other policies can be introduced to limit the use of smartphones and laptops during off hours, for starters.  (In some companies, turning off all messaging devices between 12:00 am and 6:00 am would be a major step.)

    Each company needs to look at its culture, as well as its  strategy, and phase in these changes in a way that makes sense. They need to allow for the fact that habit change takes time, and  that a new culture could not be born in an instant.

    The single employee who decides to change their company has a very difficult task on her hands, however, as she realizes that smartphones have done more to change company culture in the past few years than any vision statement or 2 day retreat.  She needs to appreciate that  some executives may decide that they like the way things are going, and don’t want to change a thing.   Those companies who take this route probably won’t see any  immediate fallout as employees cling to their jobs for fear of losing them, but they’ll  pay later.  At some point in the future, productivity will be impacted on a large scale, as employees burn themselves out and the bottom  line suffers.

    It’s much better to make the small, enlightened changes now, than  to wait until the cost is higher and the effort required seems to  be impossible to garner.

    All it takes to get started is one or two employees who are willing  to redefine what productivity means for themselves and their  companies, in favour of long-term results that are sustainable.

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    Francis Wade

    Author, Management Consultant

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    Last Updated on February 15, 2019

    How Setting Personal Goals Makes You a Greater Achiever

    How Setting Personal Goals Makes You a Greater Achiever

    Achieving personal goals deserves a huge amount of celebration but setting these goals in the first place is a massive achievement in itself.

    While the big goals serve as a destination, the journey is probably the most important part of the process. It reflects your progress, your growth and your ability take control and steer your life towards positive change.

    Whatever your goal is, whether it’s losing 20lbs or learning a new language, there will always be a set amount of steps you need to take in order to achieve it. Once you’ve set your sights on your goal, the next stage is to take an assertive path towards how you will get there.

    The aim of this article is to guide you through how to take action towards your personal goals in a way that will help you achieve them strategically and successfully.

    1. Get very specific

    When it comes to setting your personal goals, honing in on its specifics is crucial for success.

    It’s common to have a broad idea of where you want to go or what you want to achieve, but this can sabotage your efforts in the long run.

    Get clear on what you want your goal to look like so you can create solid steps towards it.

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    Say you have a vision on retiring early. This goal feels good to you and you can envision filling your days of work-free life with worldly adventures and time with loved ones.

    If retiring early is a serious personal goal for you, you will need to insert a timeframe. So your goal has changed from “I’d like to someday retire early and travel the world” to “I’m going to retire by 50 and travel the world”.

    It may not seem significant, but creating this tweak in your goal by specifying a definite time, will help create and structure the steps needed to achieve it in a more purposeful way.

    2. Identify the preparation you need to achieve your goal

    It’s easy to set a goal and excitedly, yet aimlessly move towards it. But this way of going about achieving goals will only leave you eventually lost and feeling like you’ll never achieve it.

    You have to really think about what you need to do in order to make this goal possible. It’s all very well wanting it to happen, but if you just sit back and hope you’ll get there one day will result in disappointment.

    Self-managing your goals is a crucial step in the process. This involves taking control of your goal, owning it and making sure you are in a great position to make it happen.

    In the early retirement example, this would mean you will need to think about your financial situation.

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    What will your finances ideally need to look like if you were to retire early and travel the world? How much money will you need to put into your retirement fund to retire at 50? How much extra savings will you need to support your travels? You could also start researching the places you’d like to travel to and how long you’d like to travel for.

    Outlining these factors will, not only make your goal seem more tangible, but also create a mind shift to one of forward motion. Seeing the steps more clearly will help you make a more useful plan of action and seeing your goal as a reality.

    3. Breakdown each step into more manageable goals

    The secret to achieving your goals is to create smaller goals within each step and take action. Remember, you’re looking for progress, no matter how small it may seem.

    These small steps build up and get you to the top. By doing this, you also make the whole process much less daunting and overwhelming.

    In the early retirement scenario, there are several smaller goals you could implement here:

    • Decide to make an appointment with a financial advisor asking what financial options would be available to you if you were to go into early retirement and travel. Get advice on how much you would need to top up your funds in order to reach your goal on time.
    • Set up and start to make payments into the retirement fund.
    • Research savings accounts with good rates of interest and commit to depositing a certain amount each month.
    • Make sure you meet with your financial advisor each year to make sure your retirement plan remains the best one for you. Research new savings accounts to move your money into to reap the best returns in interest rates.
    • Start investing in travel books, building up a library that covers where you want to go.
    • Think about starting a language course that will help you get the most out of your travel experience.

    4. Get started on the journey

    Creating a goal planner in which you can start writing down your next steps is where the magic happens. This is where the real momentum towards your dream starts!

    Create a schedule and start by writing in when you will start the first task and on which day. Commit to completing this small task and feel the joy of crossing it off your list. Do this with every little step until your first mini goal has been reached.

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    In the early retirement example, schedule in a meeting with a financial advisor. That’s it. Easy.

    As I mentioned before, it may seem such a small step but it’s the momentum that’s the most important element here. Once you cross this off, you can focus on the meeting itself, then once that’s ticked off, you are in a position of starting a profitable retirement fund…and so the momentum continues. You are now on your journey to achieving your dream goal.

    5. Create an annual review

    Taking a step back and reviewing your progress is essential for keeping yourself on the right track. Sometimes you can be moving full steam ahead towards your goal but miss seeing the opportunities to improve a process or even re-evaluate your feelings towards the goal.

    Nominate a day each year to sit down and take a look at your progress. Celebrate your achievements and how far you’ve come. But also think about changing any of the remaining steps in light of new circumstances.

    Has anything changed? Perhaps you got a promotion at work and you feel you can add more to your monthly savings.

    Do you still feel the same about your goal? It’s normal for our desires to change over time and our personal goals need to reflect this.

    Perhaps you’d like to take someone new with you on your travels and you need to take this into account regarding timelines. Are there any new steps you want to add as a result?

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    Remember, reflection is a useful tool in realigning your goal to any changes and it’s important to keep on the right trajectory towards it.

    Strive to become the best goal-setter you can be

    Having personal goals gives you purpose and the feeling of becoming a better version of yourself.

    But it’s the smaller steps within these big goals that the growth and achievement really lies:

    • Whatever your goal is, make sure you get specific on when you want to achieve it. This helps you focus on the necessary steps much more efficiently.
    • Research the actionable steps required to get to the end result and…
    • Break these down into smaller, manageable goals.
    • Create a daily or weekly schedule for these smaller goals and start the positive momentum.
    • Reflect each year on your goal journey and purpose, readjusting steps according to changes in circumstance or desire.

    Keep going and always have the end goal in sight. Remember the ‘why’ behind your goal throughout to keep you motivated and positive.

    More Resources About Setting & Achieving Goals

    Featured photo credit: Pexels via pexels.com

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