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A New Productivity for the Smartphone Era

A New Productivity for the Smartphone Era

    About a year ago, I published a question in a Blackberry forum asking how the devices had helped to make professionals more productive.

    The responses I received were typified by the one that I remember the most: “I am more productive because I can check my email on  the train to and from work.”

    This seemed like a reasonable response at the time. As a person who gets a bit nervous when I have nothing productive to do, I could relate.  While I don’t take the train, the value of converting “down time” to productive time is a pretty attractive one.

    And apparently, I’m not alone.

    A recent  survey of 1 million users in 34 countries showed that 62% believed that their work productivity was “much better” due to new technology.  75%  consider the opportunity provided by devices such as smartphones and laptops to remain in constant contact with work as a positive development.

    Apparently, “productivity” has been redefined.

    According to our new definition, productivity has something to do with two things: converting “down time” to work time, and  being able to  “stay in touch” with what’s happening at work at all times.  This  kind of commitment used to be associated with  “Type A” executives, but nowadays anyone with the right tools can join in the fun.

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    “Fun” might be a strong word, but many of us like to find new ways  to be effective, and like to feel as if we’re getting better at  managing our time.

    However, what’s actually happening in the life of many  professionals is not amusing at all.  Their companies  have taken the opportunity given them by technology and the recession to convince employees to spend more  “down time” doing work.  At the same time, they send a subtle message that  “staying in touch” with work also means being available 24 hours  a day for 52 weeks of the year.

    Converting “Down Time” Nowadays, it seems, everyone with a smartphone has gotten into the habit of continuously trying to convert “down time” into useful, work time.  Here are some everyday examples of ways in which many professionals are converting their “down time.”

    • – a manager driving on the highway at 70 m.p.h. sends a text to his team  (while spilling hot coffee into his lap)
    • – an engineer in a meeting that’s going slowly, checks her email and replies (missing two action items assigned to her)
    • – an accountant watching his child play baseball on Saturday morning closes a deal in the fourth inning via cellphone (and lies to his  son about seeing him make his first catch ever)
    • – a supervisor attending 3 days of personal productivity training is unable to leave her smartphone untouched for more than 15 minutes (and later complains that  the trainer was ineffective)
    • – a consultant speaking to a client on the phone remembers that  he should have sent an urgent message to a colleague, and quietly does so (even as the client notes the sudden lapse in attention and interprets it as a lack of interest in continuing the relationship)
    • – a hard driving attorney once again takes his smartphone to the  urinal where he can multi-task (… and is noticed by his boss’ husband who happened to borrow his smartphone just five minutes earlier)
    • – a family cheers in unison when executive-Mom forgets her  smartphone at home 5 hours into the annual vacation (and falls into  despair when FedEx delivers it the next day)

    I recently asked a client: “How did your big presentation to the executive team go?”  She responded: “OK… but the CEO spent the entire hour on his (expletive)  Blackberry.”

    This was bad news for my client, whose project was now being viewed by the CEO as another chunk of his “down time.”

    If these are all examples of attempts to convert “down time” into useful time, take note of the way in which “down time” has been expanded.  This  is more than filling in the time that would be spent sitting on a train.  The habit has invaded every nook and cranny of our lives, sparing no-one, and costing us dearly.

    At this point, many of you reading are probably shaking your heads at  some of the poor etiquette on display.  I did the same, until I began to think of the mindset of the employees involved.

    All the habits listed above were developed by professionals who  were well intended — they were trying to boost their productivity by converting “down time” into something of value. Unfortunately,  once we humans are hooked on a habit, it’s hard to stop, and  we end up employing it inappropriately, much to the annoyance of others in our lives.  In that moment, the fun has disappeared and the habit has become an empty, automatic practice that does more harm than good.

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    The worse part is that in many companies, executives are leading  the way by example, as they are often the first users of these devices and the employees most likely to squeeze work into every available minute of their lives.

    They are also the ones who are unwilling to sever the connection between themselves and their colleagues, even for a few hours  each day.

    Staying in Touch With Work A friend of mine once told me the story of a manager of  rambunctious employee who was essential to the organization, but  frequently complained and threatened to leave.  In the space of a few months, he got married, bought a house and had a baby.

    After these happy events, his manager passed my friend in the hall on hearing the latest it of happy news and whispered conspiratorially: “I have him  now!”  In other words, with his new family and financial obligations,  the rambunctious employee was unlikely to raise more trouble, and  would probably settle into a comfortable routine of corporate  service with a steady eye on his pension, benefits and 401(k).

    The point of the story?  There are executives and managers who are blithely offering the gift of smartphones to their employees, and  in some companies it’s seen as a reward, and a status symbol.

    What many of them know, however, is that when an employee accepts the device, they are likely to join the group of the always-reachable, and engage in many of the behaviors that their higher-ups are practicing,  such as: – sending and receiving messages at 2:30 am – using weekends, vacations and holidays to conduct company business – implicitly agreeing to respond to all messages within a short time-frame – interrupting ANY activity to “find out what my boss wants”

    (If the stories told on YouTube and on blogs are true, then  _anything_ can be interrupted nowadays by smartphone use!)

    To put it in more Machiavellian terms, companies have found a way to take time and attention that employees used  to spend on their own, with their families and with their friends, and convert it to company time.  It starts with the gift of a  smartphone.

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    While I truly doubt that there is some master plan, don’t doubt for a minute that a manager doesn’t know the difference between her employees who are always-reachable from those who aren’t. Companies can make big gains in productivity by simply giving away smartphones to their employees, while ignoring the added stress that gets created.

    There are some companies that are noticing what is happening, however.

    Enlightened companies take a page out of the medical profession, which has long realized that it’s important to maintain  some kind of boundaries in their professionals’ lives.  Companies can put in place policies that clearly delineate  time spent “at work,” “on call” and “away from work.”   They recognize that these are three distinct modes that must be  enforced if employees are expected to function at their best.

    Most employees, however, find themselves in un-enlightened companies and  must make their own way, starting with 3 steps they must take.

    Their first step is to identify the unproductive habits in their time management system.  They can do the kind of analysis I describe on my website (www.2time-sys.com) to find the strong and weak spots.

    The second step is to create an improvement plan that outlines the habits to be changed, along with some target dates. This gives  them some realistic goals to heard towards.

    The third step requires them to create an environment to make the habit changes easier to effect.  Unfortunately, most  habits do not change easily or quickly, and the right blend of supports can make all the difference.

    Employees who have begun this personal journey need to make  a plan to enlighten the executive team.  Most smartphone use started with the CEO and her direct reports, and they are the ones who, in  all likelihood, introduced, for example, a culture of 24 hour  availability to the organization.

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    In an effort like this, employees need allies at all levels to  help demonstrate that bad habits  developed in the executive suite can wreak havoc when rolled out to an entire company.  (There  is a growing body of data available that can be used in this effort.)  In an intervention, executives can be asked to imagine an  all-company meeting in which half the attendees spend most of the  meeting on their smartphones, lost in cyber-space.  (Some would  simply argue that they are following the fine example of their CEO!)

    If the executive team can be convinced that these behaviors  are destructive, then the company can move to specify some  specific changes.

    For example, the US Federal Government has banned the use of  cell-phones by its employees while they are driving and conducting government business.  In part, that’s because of obvious safety reasons.

    From a productivity stand-point, however, it makes perfect sense. Other policies can be introduced to limit the use of smartphones and laptops during off hours, for starters.  (In some companies, turning off all messaging devices between 12:00 am and 6:00 am would be a major step.)

    Each company needs to look at its culture, as well as its  strategy, and phase in these changes in a way that makes sense. They need to allow for the fact that habit change takes time, and  that a new culture could not be born in an instant.

    The single employee who decides to change their company has a very difficult task on her hands, however, as she realizes that smartphones have done more to change company culture in the past few years than any vision statement or 2 day retreat.  She needs to appreciate that  some executives may decide that they like the way things are going, and don’t want to change a thing.   Those companies who take this route probably won’t see any  immediate fallout as employees cling to their jobs for fear of losing them, but they’ll  pay later.  At some point in the future, productivity will be impacted on a large scale, as employees burn themselves out and the bottom  line suffers.

    It’s much better to make the small, enlightened changes now, than  to wait until the cost is higher and the effort required seems to  be impossible to garner.

    All it takes to get started is one or two employees who are willing  to redefine what productivity means for themselves and their  companies, in favour of long-term results that are sustainable.

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    Francis Wade

    Author, Management Consultant

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    Published on July 15, 2019

    10 Simple Strategies to Make Your Life Better Starting Today

    10 Simple Strategies to Make Your Life Better Starting Today

    Habits are an important part of the direction you take your life, and — as I’ll share with you shortly — there are certain daily habits you can adopt right away that are guaranteed to improve your life.

    Think back to when you were just six or seven years old…

    At that age you probably didn’t have many habits. But, as the years went by, you picked up more and more good and bad habits.

    You may not have thought about it before, but habit forming never really stops.

    That’s why it’s never too late to change your habits and transform your life.

    So, if you feel burdened by your bad habits, start kicking them into shape by replacing them with these 10 positive, life-changing strategies:

    1. Go to Bed a Little Earlier and Wake up Earlier 

    Starting tonight, get yourself to bed 30 minutes earlier than usual. And, then make sure you get up tomorrow morning 30 minutes earlier, too. This small change can have a BIG impact on your day. 

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    Instead of furiously rushing in the morning to get ready for work, the extra time will give you a golden opportunity to start your day off on the right note. You can drink a smoothie while sitting on your porch, spend 10 minutes exercising and stretching, and still have time to read a few pages of an inspiring book.

    2. Be Grateful for the Good Things in Your Life 

    Setbacks and obstacles are inevitable in life. But, with a positive mindset, you’ll be able to overcome most of these. And, when you do, you’ll boost your self-confidence. 

    This is something you can definitely be grateful for. 

    However, if worst-case scenarios are playing out in your life, then sometimes, to stay strong, you’ll need to keep your mind on the good things that are happening to you. For example, your relationship with your partner might be crumbling, but your career is continuously getting stronger. It’d be easy to feel downtrodden and miserable about your relationship problems —  but, it would be much healthier to keep your mind and gratitude on these things that are going well, such as your career.

    3. Drink Water All Day Every Day 

    I’m sure you’ve heard the advice of drinking at least eight glasses of water a day, but are you following that advice? If not, you’re robbing your body and mind of essential hydration. 

    With the right amount of water intake a day, you’ll be amazed how good you feel — and how good you look!

    4. Take 15 Minutes to Set Goals for the Day, and Then Tackle Them One by One 

    This strategy will put your life into a new stratosphere! And, it’s very simple to do. 

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    Simply spend 15 minutes in the morning (either at home or at work) planning what you need and want to achieve during the rest of the day. Once you’ve listed your tasks, the next step is to put them into order of priority. 

    For instance, you have three things to do: catch up with your emails, write a project update, and prepare a briefing for your CEO. It’s best if you put these in order of importance. In this example, your emails can probably wait until you’ve created your CEO brief and updated your project documentation.

    5. Turn Off Your Cell Phone (or Put it on Airplane Mode) When You’re Focusing 

    A 2012 study found that even looking at a cell phone or feeling it vibrate in your pocket can significantly distract focus and reduce your ability to complete complex tasks.[1]

    It’s no surprise really, as our thoughts are subconsciously drawn towards checking our phones when they’re switched on. It’s a bad habit — but one that most of us have. However, when you need 100% focus (like I do when writing my articles), then switching your phone off, or at least putting it into airplane mode, will free your mind and supercharge your focus. Try it and see!

    6. Walk as Much as You Can 

    Have you noticed that most people’s lives are sedentary? They drive to work, sit in front of a screen all day, then drive home and binge on the latest Netflix series. It’s no wonder there’s a growing epidemic of obesity and mental health issues. 

    Our bodies are made to move — so we should move them! This can be as simple as walking up the stairs to your office instead of taking the elevator, and going out for a walk around the block at lunchtime. In the evening, instead of arriving home and crashing on the sofa; spend 20 to 30 minutes walking around your block.

    When you make these things a habit, you’ll be amazed by how much better you feel. You’ll have less stress — and more energy.

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    7. Be Mindful of Your Surroundings

    How often do you stop, think and appreciate the “here and now”? I’m guessing not very often. But, I understand why. Modern life is demanding and fast-paced. There’s precious little time to appreciate the small things. 

    But, if you want to live a healthy and happy life, you must break out of this trap. You can do this by allocating 15 to 30 minutes each day for mindful meditation. This could be in a park, in your garden, or even in your lounge. The trick is to focus 100% on your surroundings. 

    For example, if you’re outside, watch how the leaves on the trees blow around in the wind. By keeping your focus on this movement, you’ll clear your mind from your usual stresses and strains. This will give you brain a much-needed break. And, as well as improving your mental health; you’ll find your creativity gets a boost, too.

    8. Ask for Help When You Need It 

    No one can know or do everything. Which is why you shouldn’t be embarrassed to delegate tasks to others when needed, ask questions when you don’t have the answers, and work with partners and colleagues to clarify intentions. 

    When I first set up Lifehack, I tried to do everything myself: blog writing, website creation, marketing, financial planning, etc. However, I quickly learned that it was much better to hire some help. Not only did this inject some fresh ideas and inspiration into Lifehack — it also made the whole operation way more enjoyable!

    9. Practice Self Care 

    Are you looking after yourself as well as you should? If not, then take steps to improve your diet, exercise more, and to speak to yourself with encouraging words and thoughts. 

    The latter suggestion is often overlooked. But how you speak to yourself determines how you feel, what you believe, and what you achieve.

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    10. Embrace Learning 

    You cannot transform your life without learning something new. That’s because the process of change forces you to adapt. But, many people stop learning as they get older, as they find the learning process boring and bothersome. However, it doesn’t have to be this way. It can be fun and rewarding. 

    Whether you decide to learn to play guitar or study the basics of accounting — embrace learning, and begin changing your world for the better.

    I’m sure you’ll agree that these 10 strategies are simple enough for you to start putting them into action in your life. (I suggest you begin today!) 

    Nevertheless, you’ll probably need to use some extra willpower for the first 30 days or so, as this is the typical length of time it takes to create a new habit. After that, these strategies will be part of your day-to-day life, and you won’t need to think about having to do them. In other words, they’ll have become habitual actions.

    If you need any further encouragement to get started with the 10 strategies, then consider this:

    Even just adopting one of the strategies can turn the tide in your favor. But, when you implement all 10, you’ll create an unstoppable trend towards success, health and happiness.

    So start making your life better — today!

    Featured photo credit: Javier Garcia via unsplash.com

    Reference

    [1] Deborah R. Tindell and Robert W. Bohlander, Wilkes University: The Use and Abuse of Cell Phones and Text Messaging in the Classroom: A Survey of College Students

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