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A New Productivity for the Smartphone Era

A New Productivity for the Smartphone Era

    About a year ago, I published a question in a Blackberry forum asking how the devices had helped to make professionals more productive.

    The responses I received were typified by the one that I remember the most: “I am more productive because I can check my email on  the train to and from work.”

    This seemed like a reasonable response at the time. As a person who gets a bit nervous when I have nothing productive to do, I could relate.  While I don’t take the train, the value of converting “down time” to productive time is a pretty attractive one.

    And apparently, I’m not alone.

    A recent  survey of 1 million users in 34 countries showed that 62% believed that their work productivity was “much better” due to new technology.  75%  consider the opportunity provided by devices such as smartphones and laptops to remain in constant contact with work as a positive development.

    Apparently, “productivity” has been redefined.

    According to our new definition, productivity has something to do with two things: converting “down time” to work time, and  being able to  “stay in touch” with what’s happening at work at all times.  This  kind of commitment used to be associated with  “Type A” executives, but nowadays anyone with the right tools can join in the fun.

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    “Fun” might be a strong word, but many of us like to find new ways  to be effective, and like to feel as if we’re getting better at  managing our time.

    However, what’s actually happening in the life of many  professionals is not amusing at all.  Their companies  have taken the opportunity given them by technology and the recession to convince employees to spend more  “down time” doing work.  At the same time, they send a subtle message that  “staying in touch” with work also means being available 24 hours  a day for 52 weeks of the year.

    Converting “Down Time” Nowadays, it seems, everyone with a smartphone has gotten into the habit of continuously trying to convert “down time” into useful, work time.  Here are some everyday examples of ways in which many professionals are converting their “down time.”

    • – a manager driving on the highway at 70 m.p.h. sends a text to his team  (while spilling hot coffee into his lap)
    • – an engineer in a meeting that’s going slowly, checks her email and replies (missing two action items assigned to her)
    • – an accountant watching his child play baseball on Saturday morning closes a deal in the fourth inning via cellphone (and lies to his  son about seeing him make his first catch ever)
    • – a supervisor attending 3 days of personal productivity training is unable to leave her smartphone untouched for more than 15 minutes (and later complains that  the trainer was ineffective)
    • – a consultant speaking to a client on the phone remembers that  he should have sent an urgent message to a colleague, and quietly does so (even as the client notes the sudden lapse in attention and interprets it as a lack of interest in continuing the relationship)
    • – a hard driving attorney once again takes his smartphone to the  urinal where he can multi-task (… and is noticed by his boss’ husband who happened to borrow his smartphone just five minutes earlier)
    • – a family cheers in unison when executive-Mom forgets her  smartphone at home 5 hours into the annual vacation (and falls into  despair when FedEx delivers it the next day)

    I recently asked a client: “How did your big presentation to the executive team go?”  She responded: “OK… but the CEO spent the entire hour on his (expletive)  Blackberry.”

    This was bad news for my client, whose project was now being viewed by the CEO as another chunk of his “down time.”

    If these are all examples of attempts to convert “down time” into useful time, take note of the way in which “down time” has been expanded.  This  is more than filling in the time that would be spent sitting on a train.  The habit has invaded every nook and cranny of our lives, sparing no-one, and costing us dearly.

    At this point, many of you reading are probably shaking your heads at  some of the poor etiquette on display.  I did the same, until I began to think of the mindset of the employees involved.

    All the habits listed above were developed by professionals who  were well intended — they were trying to boost their productivity by converting “down time” into something of value. Unfortunately,  once we humans are hooked on a habit, it’s hard to stop, and  we end up employing it inappropriately, much to the annoyance of others in our lives.  In that moment, the fun has disappeared and the habit has become an empty, automatic practice that does more harm than good.

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    The worse part is that in many companies, executives are leading  the way by example, as they are often the first users of these devices and the employees most likely to squeeze work into every available minute of their lives.

    They are also the ones who are unwilling to sever the connection between themselves and their colleagues, even for a few hours  each day.

    Staying in Touch With Work A friend of mine once told me the story of a manager of  rambunctious employee who was essential to the organization, but  frequently complained and threatened to leave.  In the space of a few months, he got married, bought a house and had a baby.

    After these happy events, his manager passed my friend in the hall on hearing the latest it of happy news and whispered conspiratorially: “I have him  now!”  In other words, with his new family and financial obligations,  the rambunctious employee was unlikely to raise more trouble, and  would probably settle into a comfortable routine of corporate  service with a steady eye on his pension, benefits and 401(k).

    The point of the story?  There are executives and managers who are blithely offering the gift of smartphones to their employees, and  in some companies it’s seen as a reward, and a status symbol.

    What many of them know, however, is that when an employee accepts the device, they are likely to join the group of the always-reachable, and engage in many of the behaviors that their higher-ups are practicing,  such as: – sending and receiving messages at 2:30 am – using weekends, vacations and holidays to conduct company business – implicitly agreeing to respond to all messages within a short time-frame – interrupting ANY activity to “find out what my boss wants”

    (If the stories told on YouTube and on blogs are true, then  _anything_ can be interrupted nowadays by smartphone use!)

    To put it in more Machiavellian terms, companies have found a way to take time and attention that employees used  to spend on their own, with their families and with their friends, and convert it to company time.  It starts with the gift of a  smartphone.

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    While I truly doubt that there is some master plan, don’t doubt for a minute that a manager doesn’t know the difference between her employees who are always-reachable from those who aren’t. Companies can make big gains in productivity by simply giving away smartphones to their employees, while ignoring the added stress that gets created.

    There are some companies that are noticing what is happening, however.

    Enlightened companies take a page out of the medical profession, which has long realized that it’s important to maintain  some kind of boundaries in their professionals’ lives.  Companies can put in place policies that clearly delineate  time spent “at work,” “on call” and “away from work.”   They recognize that these are three distinct modes that must be  enforced if employees are expected to function at their best.

    Most employees, however, find themselves in un-enlightened companies and  must make their own way, starting with 3 steps they must take.

    Their first step is to identify the unproductive habits in their time management system.  They can do the kind of analysis I describe on my website (www.2time-sys.com) to find the strong and weak spots.

    The second step is to create an improvement plan that outlines the habits to be changed, along with some target dates. This gives  them some realistic goals to heard towards.

    The third step requires them to create an environment to make the habit changes easier to effect.  Unfortunately, most  habits do not change easily or quickly, and the right blend of supports can make all the difference.

    Employees who have begun this personal journey need to make  a plan to enlighten the executive team.  Most smartphone use started with the CEO and her direct reports, and they are the ones who, in  all likelihood, introduced, for example, a culture of 24 hour  availability to the organization.

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    In an effort like this, employees need allies at all levels to  help demonstrate that bad habits  developed in the executive suite can wreak havoc when rolled out to an entire company.  (There  is a growing body of data available that can be used in this effort.)  In an intervention, executives can be asked to imagine an  all-company meeting in which half the attendees spend most of the  meeting on their smartphones, lost in cyber-space.  (Some would  simply argue that they are following the fine example of their CEO!)

    If the executive team can be convinced that these behaviors  are destructive, then the company can move to specify some  specific changes.

    For example, the US Federal Government has banned the use of  cell-phones by its employees while they are driving and conducting government business.  In part, that’s because of obvious safety reasons.

    From a productivity stand-point, however, it makes perfect sense. Other policies can be introduced to limit the use of smartphones and laptops during off hours, for starters.  (In some companies, turning off all messaging devices between 12:00 am and 6:00 am would be a major step.)

    Each company needs to look at its culture, as well as its  strategy, and phase in these changes in a way that makes sense. They need to allow for the fact that habit change takes time, and  that a new culture could not be born in an instant.

    The single employee who decides to change their company has a very difficult task on her hands, however, as she realizes that smartphones have done more to change company culture in the past few years than any vision statement or 2 day retreat.  She needs to appreciate that  some executives may decide that they like the way things are going, and don’t want to change a thing.   Those companies who take this route probably won’t see any  immediate fallout as employees cling to their jobs for fear of losing them, but they’ll  pay later.  At some point in the future, productivity will be impacted on a large scale, as employees burn themselves out and the bottom  line suffers.

    It’s much better to make the small, enlightened changes now, than  to wait until the cost is higher and the effort required seems to  be impossible to garner.

    All it takes to get started is one or two employees who are willing  to redefine what productivity means for themselves and their  companies, in favour of long-term results that are sustainable.

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    Francis Wade

    Author, Management Consultant

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    Last Updated on December 30, 2018

    How to Become an Early Riser and Stay Energetic Throughout the Day

    How to Become an Early Riser and Stay Energetic Throughout the Day

    This article is the 2nd in the 6-part series, Lifehack Challenge: Become An Early Riser In 5 Days.

    If you’d like to become an early riser, there are some things you should know before you run off to set your oft-ignored alarm clock.

    So how to become an early riser?

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    Here are five tips I’ve discovered to be most helpful in making the transition from erratic sleeper to early morning wizard:

    1. Choose to get up before you go to sleep

    You’re not very good at making decisions when you’ve just woken up. You were in the middle of a dream in which [insert celebrity crush of choice here] is serving you breakfast in bed only to be rudely awakened by the harsh tones of your alarm clock. You’re frustrated, angry, confused, and surprised. This is not the time to be making decisions about whether or not you should stay in bed! And yet, most of us leave the first decision of our day to be made in a blur of partial wakefulness.

    No more! If you want to be a consistently early riser, try making your decision to rise at a specific time before you go to sleep the night before. This frees you from making the decision in the morning when you’ve just woken up. Instead of making a decision, you have only to follow through on your decision from the night before. Easier said than done? Of course. But only for the first few times. Eventually your need for raw willpower to get out of bed will diminish and you’ll be the proud parent of a new habit!

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    Steve Pavlina suggests you practice getting out of bed during the day[1] to get a few of the “practice sessions” out of the way without the early morning fog in your head.

    2. Have a plan for your extra time

    Let’s say you’ve actually made it out of bed 2 hours before you normally would. Now what? What are you going to do with all this time you’ve discovered in your day? If you don’t have something planned to do with your extra time, you risk falling for the temptation of a “morning nap” that wipes out all the work you put into getting up.

    What to do? Before you go to bed, make a quick note of what you’d like to get done during your extra hours the following day. Do you have a book to write, paper to read, or garage to clean? Make a plan for your early hours and you’ll do more than protect yourself from backsliding into bed. You’ll get things done and those results will fuel your desire to build rising early into a habit!

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    3. Make rising early a social activity

    While there’s obvious value in joining a Lifehack Challenge in order to get you started as an early riser, your internet buddies just don’t have enough pull to make your new habit stick in the long term. The same cannot be said for the people you spend time with as part of your early morning routine.

    Sure, you could choose to read blogs for two hours every morning. But wouldn’t it be great to join an early breakfast club, running group, or play chess in the park at 5am? The more people you get involved in making your new habit a daily part of your life, the easier it’ll be to succeed.

    4. Don’t use an alarm that makes you angry

    If we’re all wired differently, why do we all insist on torturing ourselves with the same sort of alarm each morning? I spent years trying to wake up before my alarm went off so I wouldn’t have to hear it. I got pretty good, too. Then I started using a cellphone as my alarm clock and quickly realized that different ring tones irritated me less but worked just as well to wake me up. I now use the ring tone alarm as a back up for my bedside lamp plugged in to a timer.

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    When the bright light doesn’t work, the cellphone picks up the slack and I wake up on time. The lesson learned? Experiment a bit and see what works best for you. Light, sound, smells, temperature, or even some contraption that dumps water on you might be more pleasant than your old alarm clock. Give something new a try!

    5. Get your blood flowing right after waking

    If you don’t have a neighbor you can pick fights with at 5am you’ll have to settle with a more mundane exercise. It doesn’t take much to get your blood flowing and chase the sleep from your head. Just pick something you don’t mind doing and go through the motions until your heart rate is up. Jumping rope, push-ups, crunches, or a few minutes of yoga are typically enough to do the trick. (Just don’t do anything your doctor hasn’t approved.)

    If you live in a beautiful part of the world like me, you might want to use a bit of your early morning to go for a walk and enjoy the beauty of the world around you. If you have a coffee shop open within walking distance, dragging yourself out of bed for a cup of coffee to savor on your walk home as the world wakes around you is a wonderful experience. Try it!

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    Featured photo credit: Frank Vex via unsplash.com

    Reference

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