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What is Performance?

What is Performance?

Maybe this sounds a silly question, but it’s not. We live in a business society dominated by demands for ever greater performance. Yet until we’re clear what performance is, focusing on it will produce only confusion and frustration.

“Simple,” some people say. “Performance is getting the job done. Producing the result that you aimed at. Nothing else matters. There are no prizes for coming second.”

Of course, there are such prizes, but we’ll let that pass. It’s still worth thinking carefully about the prevalent idea that only delivering results counts as acceptable performance. If you don’t reach the objectives, may be you haven’t performed well enough.

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This is a seductive way of thinking. It sounds tough and practical. After all, if you don’t achieve what you want, what have you done? And in today’s ultra-macho business culture, sounding tough is important, even if the reality is rather different.

Looking a little closer, however, this approach to performance is simplistic and bound to cause trouble. No one can ensure a favorable outcome from their efforts. There are too many chance events to intervene between what someone does and what happens as a result. As the Scottish poet Robert Burns remarked more than two centuries ago: “The best laid schemes o’ mice an’ men gang aft agley.” That’s Scots for “often go awry.” The future is full of unexpected events. Near impossible chances happen all the time. You do the best you can, then something unpredictable happens to frustrate your efforts. Are you responsible for this? Or for other people who mess up, or fail to deliver on their promises? Or the weather? The gyrations of the stock market? Wars and terrorist attacks?

Obviously not. So treating performance as unsatisfactory based on the outcome alone is neither reasonable nor fair. Management by objectives may be a useful way to focus effort towards a needed result, but appraisal by results is a poor strategy. There are too many variable left unaccounted for; too many areas that have major impacts on results ignored.

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It doesn’t work well in the rest of life either. If you set your heart on a particular outcome, and can find no satisfaction in anything else, you’re taking a notable gamble. Try as you may, the result can still be negative.

Responsibility versus Control

People constantly confuse responsibility with control. You may accept responsibility for running some part of a business, but that doesn’t mean that you can control exactly what happens in it. You can try to make things turn out as you want. You can work hard and use your best efforts. But you cannot control the outcome, whatever you do. Those who must work through others soon learn that they cannot control people, however draconian their leadership style. You can influence, attempt to persuade or motivate, but never control absolutely. Nor can you control external events. That’s the reality. Again, you can work, plan, strive, hope and worry, but you cannot control the result, whatever you do.

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To be responsible for something is to take on an obligation to do your very best to make that thing happen. It cannot be more. To pretend that failure is always down to the individuals responsible—that they should have controlled events as you wanted—is just macho nonsense. Incompetence may be punishable, but the inability to control the world is not.

Results affect us, even though they’re outside our control, but they’re no basis for judging performance—or for setting your life’s purpose. Far better to focus on the actions involved in seeking that result. They are within your control. You have to take the credit or the blame for what you do. So you might as well take the satisfaction available from doing something well, even if the eventual result was not what you wanted.

Forget judging people by results. Don’t base judgments of performance on something outside that person’s control. Judge by actions and inputs. Everyone is fully responsible for their actions. A failure that came about by chance after much purposeful hard work clearly shows higher performance than a chance success for someone who made little effort. Finding satisfaction and purpose in the action itself is far better than fixating on an outcome that lies mostly in the hands of chance. If doing something well increases the odds on success, that’s a pleasant bonus.

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Still not convinced? Winning is rarely as important as we assume, but if winning is all that counts, as in war, remember Napoleon. When someone asked him what kind of people he looked for to be generals, he replied: “Lucky ones.”

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Adrian Savage is a writer, an Englishman, and a retired business executive, in that order. He lives in Tucson, Arizona. You can read his other articles at Slow Leadership, the site for everyone who wants to build a civilized place to work and bring back the taste, zest and satisfaction to leadership and life. His latest book, Slow Leadership: Civilizing The Organization

    , is now available at all good bookstores.

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    Last Updated on August 12, 2019

    How To Start a Conversation with Anyone

    How To Start a Conversation with Anyone

    The hardest part of socializing, for many people, is how to start a conversation. However, it is a big mistake to go about life not making the first move and waiting for someone else to do it [in conversation or anything].

    This isn’t to say you must always be the first in everything or initiate a conversation with everyone you see. What should be said, though, is once you get good at starting conversations, a lot of other things will progress in the way you want; such as networking and your love life.

    Benefits of Initiating a Conversation

    First thing is you should acknowledge why it is a good thing to be able to initiate conversations with strangers or people who you don’t know well:

    • You’re not a loner with nothing to do.
    • You look more approachable if you are comfortable approaching others.
    • Meeting new people means developing a network of friends or peers which leads to more knowledge and experiences.

    You can only learn so much alone, and I’m sure you’re aware of the benefits of learning from others. Being able to distinguish the ‘good from bad’ amongst a group of people will help in building a suitable network, or making a fun night.

    All people are good in their own way. Being able to have a good time with anybody is a worthy trait and something to discuss another time. However, if you have a specific purpose while in social situations, you may want to stick with people who are suitable.

    This means distinguishing between people who might suit you and your ‘purpose’ from those who probably won’t. This can require some people-judging, which I am generally very opposed to. However, this does make approaching people all the more easier.

    It helps to motivate the conversation if you really want to know this person. Also, you’ll find your circle of friends and peers grows to something you really like and enjoy.

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    The Rules

    I don’t have many rules in this life, for conversation or anything; but when it comes to approaching strangers, there are a few I’d like used.

    1. Be polite. Within context, don’t be a creepy, arrogant loudmouth or anything. Acknowledge that you are in the company of strangers and don’t make anyone feel uncomfortable. First impressions mean something.
    2. Keep it light. Don’t launch into a heartfelt rant or a story of tragedy. We’re out to have fun.
    3. Don’t be a prude. This just means relax. This isn’t a science and conversation isn’t a fine art. Talk to people like you’re already friends.
    4. Be honest. Be yourself. People can tell.

    Who To Talk To?

    I’m of the ilk that likes to talk to everyone and anyone. Everyone has a story and good personalities. Some are harder to get to than others, but if you’re on a people-finding excursion, like I usually am, then everyone is pretty much fair game.

    That said, if you’re out at a function and you want to build a network of people in your niche, you will want to distinguish those people from the others. Find the ‘leaders’ in a group of people or ask around for what you’re looking for.

    In a more general environment, like at a bar, you will want to do the same sort of thing. Acknowledge what you actually want and try to distinguish suitable people. Once you find someone, or a group of people, that you want to meet and talk to, hop to it.

    Think of a few things you might have in common. What did you notice about their dress sense?

    Building Confidence

    The most important part of initiating conversation is, arguably, having confidence. It should be obvious that without any amount of self-esteem you will struggle. Having confidence in yourself and who you are makes this job very easy.

    If you find yourself doubting your worth, or how interesting you are, make a few mental notes of why you are interesting and worth talking to. There is no question you are. You just have to realize that.

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    What do I do? What is interesting about it? What are my strong points and what are my weak ones? Confident people succeed because they play on their strengths.

    Across the Room Rapport

    This is rapport building without talking. It’s as simple as reciprocated eye contact and smiles etc. Acknowledging someone else’s presence before approaching them goes a long way to making introductions easier. You are instantly no longer just a random person.

    In my other article How Not To Suck At Socializing, there are things you can do to make yourself appear approachable. This doesn’t necessarily mean people are going to flock to you. You’ll still probably need to initiate conversations.

    People notice other people who are having a blast. If you’re that person, someone will acknowledge it and will make the ‘across the room rapport’ building a breeze. If you’re that person that is getting along great with their present company, others will want to talk to you. This will make your approach more comfortable for both parties.

    The Approach

    When it comes to being social, the less analytical and formulaic you are the better. Try not to map out your every move and plan too much. Although we are talking about how to initiate conversation, these are really only tips. When it comes to the approach, though, there are some things you should keep in mind.

    Different situations call for different approaches. Formal situations call for something more formal and relaxed ones should be relaxed.

    At a work function, for instance, be a little formal and introduce yourself. People will want to know who you are and what you do right away. This isn’t to say you should only talk about work, but an introduction and handshake is appropriate.

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    If you’re at a bar, then things are very different and you should be much more open to unstructured introductions. Personally, I don’t like the idea of walking directly to someone to talk to them. It’s too direct. I like the sense of randomness that comes with meeting new people.

    However, if there is rapport already established, go for it. If not, take a wander, buy a drink and be aware of where people are. If there is someone you would like to talk to, make yourself available and not sit all night etc.

    When someone is alone and looks bored, do them a favor and approach them. No matter how bad the conversation might get, they should at least appreciate the company and friendliness.

    Briefly, Approaching Groups

    When integrating with an established group conversation, there is really one thing to know. That is to establish the ‘leader’ and introduce yourself to them. I mentioned that before, but here is how and why.

    The why is the leader of a group conversation is probably the more social and outgoing. They will more readily accept your introduction and then introduce you to the rest of the group. This hierarchy in a group conversation is much more prevalent in formal situations where one person is leading the conversation.

    A group of friends out for the night is much more difficult to crack. This may even be another topic for discussion, but one thing I know that works is initiating conversation with a ‘stray’. It sounds predatorial, but it works.

    More often than not, this occurs without intention. But if you do really want to get into a group of friends, your best bet is approaching one of them while they are away from the group and being invited into the group.

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    It is possible, like everything, to approach a group outright and join them. However, this is almost an art and requires another specific post.

    Topics Of Conversation

    Other than confidence, the next thing people who have trouble initiating conversations lack is conversation! So here are a few tips to get the ball rolling:

    • Small talk sucks. It’s boring and a lot of people already begin to zone out when questions like, “What do you do?” or “What’s with this weather?” come up. Just skip it.
    • Everything is fair game. If you are in the company of someone and a thought strikes you, share it. “This drink is garbage! What are you drinking?” “Where did you get that outfit?”
    • Opinions matter. This is any easy way to hit the ground running in conversation. Everyone has one, and when you share yours, another will reveal itself. The great thing about this line of thought is that you are instantly learning about the other person and what they like, dislike etc.
    • Environment. The place you’re in is full of things to comment on. The DJ, band, fashions; start talking about what you see.
    • Current events. Unless it’s something accessible or light-hearted, forget it. Don’t launch into your opinion on the war or politics. If your town has recently hosted a festival, ask what they think about it.

    Exiting Conversation

    Although I’d like to write a full post on exiting strategies for conversations you don’t want to be in, here are some tips:

    • The first thing is don’t stay in a conversation you’re not interested in. It’ll show and will be no fun for anyone.
    • Be polite and excuse yourself. You’re probably out with friends, go back to them.  Or buy a drink. Most people will probably want to finish the conversation as much as you.

    Likewise, you could start another conversation.

    If you’d like to learn more tips about starting a conversation, this guide maybe useful for you: How to Talk to Strangers Without Feeling Awkward

    Featured photo credit: Priscilla Du Preez via unsplash.com

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