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Volunteer Management and Environs

Volunteer Management and Environs
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    One of the things I spend a lot of time doing at my job in association management is getting volunteers to do things for free. Some people call it “volunteer management,” while other people call it herding cats. Still, the practice warrants some attention.

    Before we get started, let me explain why volunteer management is increasingly applicable. More and more, we’re seeing organizations shy away from traditional hierarchies. While this leads to more flexibility, it also puts the onus on individuals to contribute freely of their time while at work. Additionally, networking activities often revolve around volunteer activities. In my book, a volunteer is anyone who is willing to help you who isn’t obligated to do so. So knowing the basics of managing them is a good thing to know—and it will probably get lots more important in the coming years.

    In a nutshell, here’s what you need to know to manage volunteers:

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    Planning
    This is essential when working with volunteers. Lately, team-based styles and “agile development” have made the term a little icky. But you need to have at least an outline of what’s going to happen if you want people to contribute. Think about it: you have a couple hours a week to help a group with a project on a voluntary basis. The dude or dudette in charge says, “Will you do x for us?” Chances are, if you have time and know how you’ll do it.

    However, what if they say, “I was wondering if you would kind of figure out what needs to be done. You could talk to whats-his-name and then we’ll meet about it in six months,” you might find yourself making some lovely hair-washing excuses to get out of the job. Krug’s book “Don’t Make Me Think,” though applied to website usability, applies in spades to the practice of volunteer management. People will help you, just don’t make them carry the world on their shoulders if they’re not interested.

    Recruitment
    Recruitment is the simplest part. If you’re involved in something worthwhile and you make people feel useful, they will volunteer. If you’ve got a problem getting people to volunteer, here are some things that you can work on:

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    Did you actually ask? Surprisingly, people from all kinds of organizations could have volunteers out their ears if they would walk up to someone and say, “we need x, will you do it?” Try not to be shy about it. If the person isn’t interested they will tell you. But more often people will step up to the plate.

    Are you being a martyr? I’ve found that sometimes leaders, having been in place for a long time, identify unhealthily with the position. They then say the right things about wanting to step back but they do subconscious (benefit of the doubt) manipulation and never actually empower anyone to take over. The people who are being sort-of asked to volunteer realize they are sort-of being asked and decline, quite reasonably. So, if you are a martyr, take a deep breath and let go. If your organization is being run by a martyr, realize that fact and work with it. If people realize what’s going on, then this situation can be worked through.

    Not enough stakeholders, period? You have to have a certain core group in order to have enough volunteers to do anything. Voluntarism is an interesting statistical function, driven by self-selection—a small group of people do the work for the larger group (as indicated by the STP phenomenon: Same Ten People). If you don’t have enough people to generate the pool of volunteers, adjust your standards and do less. You’ll thank me for it.

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    Orientation and Training
    Volunteers have to know what they’re doing. They are not typically dumb or lazy, although we see that kind all over, don’t we? No, volunteers have very limited time. Remember, these people have 2.5 kids, a dog, and a business trip twice a month. So, they need to know, upfront, what you’re asking them to do.

    Some of the volunteer literature talks about having forms and policies, yada yada and blah blah blah. I take a minimalist approach on the forms and so forth. But you should make sure people know what their job is, and where it stops and ends boundary-wise, and what the timeframe is. If the job is simple and involves simple tasks, tell them. If it’s more complex and you need them to do some judgment calls, tell them that as well. As long as we all know, everything goes much more smoothly.

    Supervision and Evaluation
    I have to tell you about this one, although it could have some negative overtones. Basically, though, it’s very helpful. The leader—and remember this can be delegated—should sit down regularly (or telephone or IM) with the volunteer. Refer back to the agreements everyone’s made at the beginning, and just maintain singing from the same hymnsheet. That’s it. If you integrate regular debriefs, things will get lots better for everyone.

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    And finally…

    Recognition
    Remember, a volunteer doesn’t get paid with money. But they obviously need some kind of remuneration. Usually interaction with others, gaining important contacts, doing good in the world, these are things that make volunteers tick. But it’s important to give awards, praise people, give thank you notes, small things that help keep morale up when you’ve stayed up till 2 am preparing a committee report.

    These steps should help everyone with their volunteer activities, whether a leader or a volunteer, or both! Feel free to let me know in the comments what your experiences have been with volunteering–and what makes you volunteer or quit a group for whom you have volunteered.

    Nick Senzee works for a professional association in metro Washington, DC. You can find him online at Nick’s Book Blog.

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    Last Updated on June 20, 2019

    50 Businesses You Can Start In Your Spare Time

    50 Businesses You Can Start In Your Spare Time

    Most people want a few more dollars in their wallets. But between an employer and family, the time most of us can devote to a second job is severely limited. Running a small side business can provide a few more options: you don’t have to show up at a set time and you can use skills you already have. Not all will be perfect for everyone, of course, and I’m sure that you’ll have a few ideas of your own after reading this list. If you’d like to share any other business ideas, please add them in the comments.

    1. Selling collectibles — From antique books to teddy bears, there are plenty of opportunities to buy and sell collectibles. It’s important to familiarize yourself with the collectible of your choice but if you choose something that you’ve been collecting for a while, you’ve got a head start.
    2. Locating apartments — It can take time to sort through apartment listings, but you can make some money by finding the perfect apartment for a renter.
    3. Baby proofing — New parents often prefer to bring in an expert to make sure their home is safe for a new baby.
    4. Calligraphic writing — If you’ve got elegant handwriting, you can pick up gigs writing or addressing wedding invitations, holiday cards and more.
    5. Selling coupons — Search on eBay for coupons right now and you’ll see thousands of listings for coupons. It’s just a matter of clipping and listing what you find in your Sunday newspaper.
    6. Pet training — A surprising number of people don’t know where to start in training a pet. Even teaching Rover simple commands like ‘Sit’ and ‘Stay’ can bring in a few dollars.
    7. Running errands — A wide variety of people want to outsource their errands, from those folks who aren’t able to leave their homes easily to those who have a busy schedule.
    8. Researching family trees — Amateur genealogists often call in experts, especially to handle research that has to be done in person in a far off place. If you’re willing to go to a local church and copy a few records, you can handle many family tree research requests.
    9. Supplying firewood — The prerequisite for selling firewood is having a source of wood; if you’ve got some land where you can cut down a few trees, you’ve got a head start.
    10. Hauling — As more people trade in their SUVs for compact cars, hauling is becoming more important: people have to rent a truck or hire a hauler for even small loads.
    11. Image consulting — Image consultants provide a wide variety of services, ranging from offering advice on appearance to teaching etiquette.
    12. Menu planning — For many people, the trip up in eating home-cooked or healthy meals is knowing what to prepare. Meal planners set a schedule to solve certain dietary problems.
    13. Microfarming — Cultivating food and flowers on small plots of land allows you to sell produce easily.
    14. Offering notary public services — Notary publics can witness and authenticate documents: a service needed for all sorts of official documents.
    15. Teaching music — If you’re skilled with a musical instrument, you can earn money by offering lessons.
    16. Mystery shopping — Mystery shoppers check the conditions and service at a store and report back to the store’s higher-ups.
    17. Offering research services — Just by reading up on a topic and compiling a report on it can earn you money.
    18. Personal shopping — Personal shoppers typically select gifts, apparel and other products for clients, helping them save time.
    19. Pet breeding — Purebred pets can be quite value, especially if you can verify their pedigree.
    20. Removing snow — During the winter months, shoveling walks can still be a reliable way to earn money. You might be asked to take care of the driveway too.
    21. Utility auditing — As people become environmentally-concious, they want to know just how efficient their homes are. With some simple testing, you can tell them.
    22. Offering web hosting services — Providing server space can be lucrative, particularly if you can provide tech support to your clients.
    23. Cutting lawns — An old standby, cutting lawns and other landscaping services can provide a second income in the summer.
    24. Auctioning items on eBay — Want to get rid of all your old stuff? Stick it up on eBay and auction it off.
    25. Babysitting — Child care of all kinds, from babysitting to nannying, can offer constant opportunities.
    26. Freelance writing — If you’ve got the skills to write clearly, you can sell your pen for everything from blogs to advertising copy.
    27. Selling blog and website themes — Do a little designing on the side? Customers that don’t want to pay full price for a website will often pay for a template or theme.
    28. Offering computer help — Particularly with people new to computers, you can earn money by providing in-home computer help.
    29. Designing websites — It may require a little skilled effort, but designing websites remains a reliable source of income.
    30. Selling stock photography — For shutterbugs, an easy way to put a photography collection to work is to post it to a stock photography site.
    31. Freelance designing — Check with local businesses: you can provide brochures, business cards and other design work and get paid a good fee.
    32. Tutoring — Math and languages reamin the easiest subjects to find tutoring gigs for, but there is demand for other fields as well.
    33. Housesitting / petsitting — Stopping in to check on a house or pet can earn you some money, and maybe even a place to stay.
    34. Building niche websites — If you can put together a site on a very specific topic, you can put targeted ads on it and make money quickly.
    35. Translating — The variety of translating work available is huge: written word, on the spot and more is easy to find even on a part-time basis.
    36. Creating custom crafts — No matter what kind of crafts you make, there’s likely a market for it. Etsy remains one of the easiest places to sell crafts.
    37. Setting up a wi-fi hotspot — With a little bit of equipment, you can set up a wi-fi hotspot and charge your neighbors for the access they’ve been ‘borrowing.’
    38. Selling an e-book — You can write an e-book about almost anything and put it up for sale online.
    39. Affiliate marketing — If you’re willing to market other companies’ products, you can earn a cut of the sales.
    40. Renting out your spare room — From looking for a long-term roommate to listing your guest room on couch surfing sites, that spare room can make you money.
    41. Offering handy man services — Handling small household tasks can provide you with plenty of work, although you’ll probably be expected to have your own tools.
    42. Teaching an online class — Share your expertise through a website, an online seminar or variety of other methods.
    43. Building furniture — For those with the skill to create handmade furniture, selling their creations is often just a matter of advertising.
    44. Providing personal chef services — Personal chefs prepare meals ahead of time for customers, leaving their customers with a full freezer and no mess.
    45. Event planning — From planning corporate events to bar mitzvahs, an event planning business can require plenty of work and offer plenty of pay.
    46. Installing home safety products — Particularly as Baby Boomers age, people able to install handrails and other home safety products are in demand.
    47. Altering / tailoring — If your sewing skills are up to par, altering garments is coming back as people try to stretch more wear out of their clothing.
    48. Offering in-home beauty services — Hair cuts, makeup and other beauty services that can be performed at home have a growing demand.
    49. Business coaching — Helping others to establish and develop their businesses can provide many opportunities to earn money.
    50. Writing resumes — Writing resumes can provide a reliable income, especially if you can put a polish on a client’s credentials.

    There are plenty of offers that claim to provide you with the opportunity to make thousands of dollars a week. Unfortunately, none of these businesses will provide that sort of income, but they aren’t scams either. They were chosen because they all require a minimum investment to get started — some require nothing more than a flyer advertising your business. Even better, if you do enjoy any of these businesses, there is a potential with most of them to continue to expand — perhaps even to the point of going full time.

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    Featured photo credit: Omar Prestwich via unsplash.com

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