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Volunteer Management and Environs

Volunteer Management and Environs
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    One of the things I spend a lot of time doing at my job in association management is getting volunteers to do things for free. Some people call it “volunteer management,” while other people call it herding cats. Still, the practice warrants some attention.

    Before we get started, let me explain why volunteer management is increasingly applicable. More and more, we’re seeing organizations shy away from traditional hierarchies. While this leads to more flexibility, it also puts the onus on individuals to contribute freely of their time while at work. Additionally, networking activities often revolve around volunteer activities. In my book, a volunteer is anyone who is willing to help you who isn’t obligated to do so. So knowing the basics of managing them is a good thing to know—and it will probably get lots more important in the coming years.

    In a nutshell, here’s what you need to know to manage volunteers:

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    Planning
    This is essential when working with volunteers. Lately, team-based styles and “agile development” have made the term a little icky. But you need to have at least an outline of what’s going to happen if you want people to contribute. Think about it: you have a couple hours a week to help a group with a project on a voluntary basis. The dude or dudette in charge says, “Will you do x for us?” Chances are, if you have time and know how you’ll do it.

    However, what if they say, “I was wondering if you would kind of figure out what needs to be done. You could talk to whats-his-name and then we’ll meet about it in six months,” you might find yourself making some lovely hair-washing excuses to get out of the job. Krug’s book “Don’t Make Me Think,” though applied to website usability, applies in spades to the practice of volunteer management. People will help you, just don’t make them carry the world on their shoulders if they’re not interested.

    Recruitment
    Recruitment is the simplest part. If you’re involved in something worthwhile and you make people feel useful, they will volunteer. If you’ve got a problem getting people to volunteer, here are some things that you can work on:

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    Did you actually ask? Surprisingly, people from all kinds of organizations could have volunteers out their ears if they would walk up to someone and say, “we need x, will you do it?” Try not to be shy about it. If the person isn’t interested they will tell you. But more often people will step up to the plate.

    Are you being a martyr? I’ve found that sometimes leaders, having been in place for a long time, identify unhealthily with the position. They then say the right things about wanting to step back but they do subconscious (benefit of the doubt) manipulation and never actually empower anyone to take over. The people who are being sort-of asked to volunteer realize they are sort-of being asked and decline, quite reasonably. So, if you are a martyr, take a deep breath and let go. If your organization is being run by a martyr, realize that fact and work with it. If people realize what’s going on, then this situation can be worked through.

    Not enough stakeholders, period? You have to have a certain core group in order to have enough volunteers to do anything. Voluntarism is an interesting statistical function, driven by self-selection—a small group of people do the work for the larger group (as indicated by the STP phenomenon: Same Ten People). If you don’t have enough people to generate the pool of volunteers, adjust your standards and do less. You’ll thank me for it.

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    Orientation and Training
    Volunteers have to know what they’re doing. They are not typically dumb or lazy, although we see that kind all over, don’t we? No, volunteers have very limited time. Remember, these people have 2.5 kids, a dog, and a business trip twice a month. So, they need to know, upfront, what you’re asking them to do.

    Some of the volunteer literature talks about having forms and policies, yada yada and blah blah blah. I take a minimalist approach on the forms and so forth. But you should make sure people know what their job is, and where it stops and ends boundary-wise, and what the timeframe is. If the job is simple and involves simple tasks, tell them. If it’s more complex and you need them to do some judgment calls, tell them that as well. As long as we all know, everything goes much more smoothly.

    Supervision and Evaluation
    I have to tell you about this one, although it could have some negative overtones. Basically, though, it’s very helpful. The leader—and remember this can be delegated—should sit down regularly (or telephone or IM) with the volunteer. Refer back to the agreements everyone’s made at the beginning, and just maintain singing from the same hymnsheet. That’s it. If you integrate regular debriefs, things will get lots better for everyone.

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    And finally…

    Recognition
    Remember, a volunteer doesn’t get paid with money. But they obviously need some kind of remuneration. Usually interaction with others, gaining important contacts, doing good in the world, these are things that make volunteers tick. But it’s important to give awards, praise people, give thank you notes, small things that help keep morale up when you’ve stayed up till 2 am preparing a committee report.

    These steps should help everyone with their volunteer activities, whether a leader or a volunteer, or both! Feel free to let me know in the comments what your experiences have been with volunteering–and what makes you volunteer or quit a group for whom you have volunteered.

    Nick Senzee works for a professional association in metro Washington, DC. You can find him online at Nick’s Book Blog.

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    Last Updated on December 10, 2019

    How to Stay Motivated and Reach Your Big Goals in Life

    How to Stay Motivated and Reach Your Big Goals in Life

    It is hardly a secret that the key to successfully accomplishing one goal after another is staying motivated. There are, of course, tasks which successful people may not like at all, yet they find motivation to complete them because they recognize how each particular task serves a greater goal.

    So how to stay motivated most of the time? Here are 5 simple yet effective ways on how to stay motivated and get what you want:

    1. Find Your Good Reasons

    Anything you do, no matter how simple, has a number of good reasons behind it.

    You may not be able to find good reasons to do some tasks at first but, if you take just a few moments to analyze them, you will easily spot something good. We also have many tasks which don’t need any reasoning at all – we’ve been doing them for so long that they feel natural.

    If you’re ever stuck with some tasks you hate and there seems to be no motivation to complete it whatsoever, here’s what you need to do: find your good reasons.

    Even when you set goals, there needs to be reasons behind these goals. They may not be obvious, but stay at it until you see some, as this will bring your motivation back and will help you finish the task.

    Some ideas for what a good reason can be:

    • A material reward – quite often, you will get paid for doing something you normally don’t like doing at all.
    • Personal gain – you will learn something new or will perhaps improve yourself in a certain way.
    • A feeling of accomplishment – at least you’ll be able to walk away feeling great about finding the motivation and courage to complete such a tedious task.
    • A step closer to your bigger goal – even the biggest accomplishments in history have started small and relied on simple and far less pleasant tasks than you might be working on. Every task you complete brings you closer to the ultimate goal, and acknowledging this always feels good.

    2. Make It Fun

    When it comes to motivation, attitude is everything. Different people may have completely opposite feelings towards the same task: some will hate it, others will love it.

    Why do you think this happens? It’s simple: some of us find ways to make any task interesting and fun to do!

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    Take sports for example. Visiting your local gym daily for a half-an-hour workout session sounds rather boring to some. Yet many others love the idea!

    They like exercising not only because they recognize the good reasons behind it, but simply because it’s fun! At certain time of their daily schedule, they find going to gym to be the best thing to do, simply because nothing else will fit their time and lifestyle so perfectly.

    Depending on how you look at it, you can have fun doing just about anything! Just look for ways of having fun, and you’ll find them!

    A simple approach is to start working on any task by asking yourself a few questions:

    • How can I enjoy this task?
    • What can I do to make this task fun for myself and possibly for others?
    • How can I make this work the best part of my day?

    As long as you learn to have the definite expectation of any task being potentially enjoyable, you will start to feel motivated.

    Some of you will probably think of a thing or two which are valid exceptions from this statement, like something you always hate doing no matter how hard you try making it fun. You’re probably right, and that’s why I don’t claim everything to be fun.

    However, most tasks have a great potential of being enjoyable, and so looking for ways to have fun while working is definitely a good habit to acquire.

    3. Change Your Approach And Don’t Give Up

    When something doesn’t feel right, it’s always a good time to take a moment and look for a different approach for the task.

    You may be doing everything correctly and most efficiently, but such approach isn’t necessarily the most motivating one. Quite often, you can find a number of obvious tweaks to your current approach which will both change your experience and open up new possibilities.

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    That’s why saying “one way or another” is so common — if you really want to accomplish your goal, there is always a way; and most likely, there’s more than one way.

    If a certain approach doesn’t work for you, find another one, and keep trying until you find the one which will both keep you motivated and get you the desired results.

    Some people think that trying a different approach means giving up. They take pride in being really stubborn and refusing to try any other options on their way towards the goal.

    My opinion on this is that the power of focus is great, but you should be focusing on your goal, and not limiting your options by focusing on just one way to accomplish it it.

    4. Recognize Your Progress

    Everything you may be working on can be easily split into smaller parts and stages. For most goals, it is quite natural to split the process of accomplishing them into smaller tasks and milestones. There are a few reasons behind doing this, and one of them is tracking your progress.

    We track our progress automatically with most activities. But to stay motivated, you need to recognize your progress, not merely track it.

    Here’s how tracking and recognizing your progress is different:

    Tracking is merely taking a note of having reached a certain stage in your process. Recognizing is taking time to look at a bigger picture and realize where exactly you are, and how much more you have left to do.

    For example, if you’re going to read a book, always start by going through the contents table. Getting familiar with chapter titles and memorizing their total number will make it easier for you to recognize your progress as you read. Confirming how many pages your book has before starting it is also a good idea.

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    You see, reading any book you will be automatically looking at page numbers and chapter titles, but without knowing the total number of pages, this information will have little meaning.

    Somehow, it is human nature to always want things to happen in short term or even at once. Even though we split complex tasks into simpler actions, we don’t quite feel the satisfaction until all is done and the task is fully complete.

    For many scenarios though, the task is so vast that such approach will drain all the motivation out of you long before you have a chance to reach your goal. That’s why it is important to always take small steps and recognize the positive different and progress made. This is how your motivation can sustain in long term.

    5. Reward Yourself

    This is a trick everyone likes: rewarding yourself is always pleasant. This is also one of the easiest and at the same time most powerful ways to stay motivated!

    Feeling down about doing something? Dread the idea of working on some task? Hate the whole idea of working? You’re not alone.

    Right from the beginning, agree on some deliverables which will justify yourself getting rewarded. As soon as you get one of the agreed results, take time to reward yourself in some way.

    For some tasks, just taking a break and relaxing for a few minutes will do.

    For others, you may want to get a fresh cup of coffee and even treat yourself a dessert.

    For even bigger and more demanding tasks, reward yourself by doing something even more enjoyable, like going to a cinema or taking a trip to some place nice, or even buying yourself something.

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    Your progress may not seem to others like anything worth celebrating but, take time and do it anyway! It is your task and your reward, so any ways to stay motivated are good.

    The more you reward yourself for the honestly made progress, the more motivated you will feel about reaching new milestones, thus finally accomplishing your goal.

    Mix and Match

    Now that you have these five ways of staying motivated, it is a good moment to give you the key to them all: mix and match!

    Pick one of the techniques and apply it to your situation. If it doesn’t work, or if you simply want to get more motivated, try another technique right way. Mix different approaches and match them to your task for the best results.

    Just think about it: Finding good reasons to work on your task is bound to helping you feel better; and identifying ways to make it fun will help you enjoy the task even more.

    Or, if you plan a few points for easier tracking of your progress and on top of that, agree on rewarding yourself as you go; this will make you feel most motivated about anything you have to work through.

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    Featured photo credit: Lucas Lenzi via unsplash.com

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