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Toward a New Vision of Productivity, Part 9: The Trouble with People

Toward a New Vision of Productivity, Part 9: The Trouble with People

 

Toward a New Vision of Productivity
    This is the ninth part of a 12-part series I am posting from the end  of December and into 2009, examining the current understanding of productivity and where the concept might be heading in the future. I invite Lifehack’s readers to be an active part of this conversation, both in comments here and on your own sites (if you have one). For more discussion along these lines, be sure to check out Beyond Productivity: Living from the Inside Out, a new series of discussions featuring Charlie Gilkey, Andre Kibbe, Duff McDuffee, Jonathan Mead, Sara Pemberton, and me. There are currently five episodes posted, with more to come.

    Here they come! Hear them? Their thundering footsteps pounding down the hall? Their greedy little fingers stabbing at their mobile phone keys? Their hands flailing away at email? The squeals of pain, of terror, of worry, of immediate need?

    In other words, people.

    Or as David Allen and a lot of others in the productivity world call them, “inputs”.

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    If productivity is, as Allen insists, about managing attention, then every person you interact with, whether face-to-face or mediated by phone, email, webconference, memo, tweet, status update, shared calendar, or a thousand different other high- and low-tech means is yet another strain on your productivity system, yet another piece of attention to manage.

    We can’t get around that, of course. Even Thoreau had a steady stream of visitors during his “isolation” at Walden Pond.

    The problem is, people are sloppy. They’re disorganized. They’re random, chaotic. They are, many of them, unproductive.

    Most systems deal with this by conflating interpersonal demands with the rest of your work – “Call Rashid to discuss 3rd quarter sales estimates” is another next action or task, alongside “Replace hard drive” and “Look up lockdown facilities for Junior.” Allen’s latest book is very explicit on this front: make it all “work”.

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    I said at the beginning of this system that one reason I thought there was a lot of resistance to productivity systems is that people are loathe to treat the people that matter a great deal to them the same way they treat their coworkers and their clients or customers. Indeed, Allen writes very much as if he has never had to deal with children (I don’t know whether he has or not), as if he’s never had his day intersect with a task list that looked something like this:

    · @someday/maybe: Fy like Superman

    · @home: Throw self down stairs. P: Achieve flight

    · @home: Smack head on banister.

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    · @home: Bleed freely.

    · @agenda (Mom): Discuss great pain in long, ragged sobs.

    · @out and about: Get stitches.

    In principle, when GTD and other systems are working, dealing with emergencies is easier – you have the mental energy and capacity to respond quickly and decisively. But no system can handle the emotional strain that “inputs” from people close to us can put on us.

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    Which makes me think that the next great piece in the productivity puzzle with be added by the folks studying the psychology of happiness, positive psychology. I imagine a system in which stress is managed not just using paper lists and effective filing techniques but with tools that encourage positive reflection and techniques of centering and regaining focus.

    Too, I imagine systems that are more explicitly social. I find it interesting that although Allen, Covey, and thousands of other productivity experts regularly address corporate groups and counsel them on both individual productivity and habits for more effective teamwork, few of the major productivity leaders have expanded their personal productivity works beyond the individual (Covey’s 7 Habits of Highly Effective Families is an important exception).

    As the world gets more social online – even as we physically interrelate less and less – I expect to see a more social productivity literature emerging. What that will look like I can only guess, but it will necessarily be grounded first and foremost in the psychology of groups and of interpersonal relationships.

    How do you reconcile your personal productivity with the demands of people who have no inkling of how disorganized (and disorganizing) they are? How do you manage your system in the face of inputs from those who have no system? Do you ever wish for a way to bridge the gap between your own efforts to keep things functioning and other people’s lack of such effort, even open hostility towards it?

    More by this author

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    Last Updated on January 2, 2019

    7 Steps For Making a New Year’s Resolution and Keeping It

    7 Steps For Making a New Year’s Resolution and Keeping It

    Are you keen to reinvent yourself this year? Or at least use the new year as a long overdue excuse to get rid of bad habits or pick up new ones?

    Yes, it’s that time of year again. The time of year when we feel as if we have to turn over a new leaf. The time when we misguidedly imagine that the arrival of a new year will magically provide the catalyst, motivation and persistence we need to reinvent ourselves.

    Traditionally, New Year’s Day is styled as the ideal time to kick start a new phase in your life and the time when you must make your all important new year’s resolution. Unfortunately, the beginning of the year is also one of the worst times to make a major change in your habits because it’s often a relatively stressful time, right in the middle of the party and vacation season.

    Don’t set yourself up for failure this year by vowing to make huge changes that will be hard to keep. Instead follow these seven steps for successfully making a new year’s resolution you can stick to for good.

    1. Just pick one thing

    If you want to change your life or your lifestyle don’t try to change the whole thing at once. It won’t work. Instead pick one area of your life to change to begin with.

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    Make it something concrete so you know exactly what change you’re planning to make. If you’re successful with the first change you can go ahead and make another change after a month or so. By making small changes one after the other, you still have the chance to be a whole new you at the end of the year and it’s a much more realistic way of doing it.

    Don’t pick a New Year’s resolution that’s bound to fail either, like running a marathon if you’re 40lbs overweight and get out of breath walking upstairs. If that’s the case resolve to walk every day. When you’ve got that habit down pat you can graduate to running in short bursts, constant running by March or April and a marathon at the end of the year. What’s the one habit you most want to change?

    2. Plan ahead

    To ensure success you need to research the change you’re making and plan ahead so you have the resources available when you need them. Here are a few things you should do to prepare and get all the systems in place ready to make your change.

    Read up on it – Go to the library and get books on the subject. Whether it’s quitting smoking, taking up running or yoga or becoming vegan there are books to help you prepare for it. Or use the Internet. If you do enough research you should even be looking forward to making the change.

    Plan for success – Get everything ready so things will run smoothly. If you’re taking up running make sure you have the trainers, clothes, hat, glasses, ipod loaded with energetic sounds at the ready. Then there can be no excuses.

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    3. Anticipate problems

    There will be problems so make a list of what they’ll be. If you think about it, you’ll be able to anticipate problems at certain times of the day, with specific people or in special situations. Once you’ve identified the times that will probably be hard work out ways to cope with them when they inevitably crop up.

    4. Pick a start date

    You don’t have to make these changes on New Year’s Day. That’s the conventional wisdom, but if you truly want to make changes then pick a day when you know you’ll be well-rested, enthusiastic and surrounded by positive people. I’ll be waiting until my kids go back to school in February.

    Sometimes picking a date doesn’t work. It’s better to wait until your whole mind and body are fully ready to take on the challenge. You’ll know when it is when the time comes.

    5. Go for it

    On the big day go for it 100%. Make a commitment and write it down on a card. You just need one short phrase you can carry in your wallet. Or keep it in your car, by your bed and on your bathroom mirror too for an extra dose of positive reinforcement.

    Your commitment card will say something like:

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    • I enjoy a clean, smoke-free life.
    • I stay calm and in control even under times of stress.
    • I’m committed to learning how to run my own business.
    • I meditate daily.

    6. Accept failure

    If you do fail and sneak a cigarette, miss a walk or shout at the kids one morning don’t hate yourself for it. Make a note of the triggers that caused this set back and vow to learn a lesson from them.

    If you know that alcohol makes you crave cigarettes and oversleep the next day cut back on it. If you know the morning rush before school makes you shout then get up earlier or prepare things the night before to make it easier on you.

    Perseverance is the key to success. Try again, keep trying and you will succeed.

    7. Plan rewards

    Small rewards are great encouragement to keep you going during the hardest first days. After that you can probably reward yourself once a week with a magazine, a long-distance call to a supportive friend, a siesta, a trip to the movies or whatever makes you tick.

    Later you can change the rewards to monthly and then at the end of the year you can pick an anniversary reward. Something that you’ll look forward to. You deserve it and you’ll have earned it.

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    Whatever your plans and goals are for this year, I’d do wish you luck with them but remember, it’s your life and you make your own luck.

    Decide what you want to do this year, plan how to get it and go for it. I’ll definitely be cheering you on.

    Are you planning to make a New Year’s resolution? What is it and is it something you’ve tried to do before or something new?

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