Advertising

There’s More to Productivity Than Time Management

Advertising
There’s More to Productivity Than Time Management
Being Productive

What does it mean to be productive? A typical definition might be something like, “Getting the most done in the least possible time.” In a workplace context, this means one and only one thing: more work. If the process for a task can be streamlined so it can be done in half the time, then you can have your employees do that task twice as many times.

In order to cram more into the same amount of time, we need careful time management, but I want to suggest that productivity is far more than just time management. That in fact, the definition of productivity above might be fine if you’re an employer and paying your employees by the hour or the workday, but it’s absolutely dreadful for just about everyone — and everything — else.

Another definition of productivity

Here’s a different take on what productivity is: You’re being productive when your work is entirely satisfying and fulfilling.

Advertising

Although the specific things that are satisfying and fulfilling to you are, of course, a matter of individual tastes and preferences, here are a few qualities most people would consider important:

  • You grow as a person.
  • You enjoy the company of others.
  • You are proud of what you’ve completed.
  • You feel confident about your abilities.
  • You look forward to undertaking the same or similar projects in the future.
  • You help others.
  • You receive the acclaim of your peers.

Notice, the qualities that make work satisfying are all about you, not about the work. There is no job that is inherently so dirty or demeaning that nobody could find it satisfying and fulfilling. (Unfortunately, that isn’t at all how work gets assigned in our society, where race, class, gender, social standing, ambition, educational certifications, and other irrelevancies determine who will do what job, leaving only a small amount of “wiggle room” for each of us to choose among a limited number of options.)

There are dirty jobs, and you have to do them

There are, of course, lots of tasks that are neither satisfying nor fulfilling that have to get done nevertheless. Few people enjoy doing their taxes or getting a root canal, but they need doing. Since it’s unlikely that every routine, boring, dangerous, or repetitive task that our society needs to keep running will be automated within our lifetimes, there is still a need to manage our time.

Advertising

But the goal of time management should not only be to get the most done in the time allotted. At it’s best, time management offers a set of strategies for maintaining balance between “work” and “life”. I’ve put those terms in quotes because a) our work is, of course, not a thing separate from life, and b) by “work” I don’t mean our job but all the least satisfying and least fulfilling tasks that we need to take care of in order to live. Frankly, if your job consists entirely of that sort of work, you’d best be considering a switch!

Looked at this way, the hoary phrase “work-life balance” that so many employers are paying lip service to these days takes on a new meaning (and one most employers don’t have even remotely in mind): to balance our lives more in favor of tasks that are satisfying and fulfilling.

Those tasks that are draining and unstimulating should be done as quickly as possible, not to maximize shareholder value but so that people can get on with the stuff that makes them human. Sometimes that means giving employees family days or setting them up to telecommute, but often that means giving employees room to do things that challenge and stimulate them, and minimizing or automating the things that don’t.

Advertising

This applies outside of the workplace, as well. If your family life consists entirely of chores and drudgery, you’re not in balance no matter what percentage of your time is spent at home. Household organization and chores should be, as much as possible, systematized and routinized so it can be gotten out of the way with the least possible investment of time and effort, so that you and your family can get on with the things that make you grow closer together.

Getting to doing

When you have the “work” under control, you can afford to give time to the projects that turn you on. In fact, you can afford to take pleasure not in getting things done but in doing them. While a completed task or project can give you a great deal of satisfaction, the act of doing should also be fulfilling. Consider fishing: everyone loves landing a big fish, but at the end of the day what counts is not how many fish you’re bringing home or how big they are but the time you spent sitting in the boat watching the line.

For a writer, having a finished manuscript to send off to a publisher is great, but it’s the daily flow of words that makes writing worth doing. Same thing for a painter, for whom the feel of paint on canvas is as important — if not more so — as having a finished work to hang or sell. There are sales people who love being in the thick of a negotiation, actors who love the thrill of the stage, athletes for whom the feeling of pushing their bodies is far more important than a win. And when they’re finished, they move on to the next one.

Advertising

The most useless thing you do

There’s a word in Yiddish that I’ve always loved: “Luftmenschen”. Literally “air people”, Luftmenschen are people who deal in “air” — in the non-tangible: ideas, thoughts, dreams. While it’s a bit of a put-down to be called a Luftmensch, I’ve always felt is seemed like an admirable occupation.

The Luftmensch knows something the rest of us don’t: that the most useless thing you do is the most important. That is, the things we do with no final purpose in mind, solely for the enjoyment of doing them, are the things that make us human — that make us Menschen. (A Mensch is a genuine, authentic person.)

If we’re lucky, these things are part of our job — we get paid to do things we’d do anyway just for the sheer enjoyment of doing them. But lucky or not, they are the key to real productivity — not doing as much as possible in as little time as possible, but doing the least fulfilling stuff as quickly as possible so we have plenty of time to do the “useless” stuff — thinking, dreaming, living.

Advertising

More by this author

10 Best Tips for Traveling Internationally The Tao of Travel Get D.U.M.B.! The Value of Unattainable Goals Is Procrastination Bad? The Truth About Procrastination Revealed 11 Ways to Think Outside the Box

Trending in Featured

1 8 Simple Ways to Be a Better Listener 2 The Art of Humble Confidence 3 How to Learn Something New Every Day and Stay Smart 4 15 Healthy Eating Tips from a Professional Health Coach 5 Back to Basics: Capture Your Ideas

Read Next

Advertising
Advertising

8 Simple Ways to Be a Better Listener

Advertising
8 Simple Ways to Be a Better Listener

How would you feel if you were sharing a personal story and noticed that the person to whom you were speaking wasn’t really listening? You probably wouldn’t be too thrilled.

Unfortunately, that is the case for many people. Most individuals are not good listeners. They are good pretenders. The thing is, true listening requires work—more work than people are willing to invest. Quality conversation is about “give and take.” Most people, however, want to just give—their words, that is. Being on the receiving end as the listener may seem boring, but it’s essential.

When you are attending to someone and paying attention to what they’re saying, it’s a sign of caring and respect. The hitch is that attending requires an act of will, which sometimes goes against what our minds naturally do—roaming around aimlessly and thinking about whatnot, instead of listening—the greatest act of thoughtfulness.

Without active listening, people often feel unheard and unacknowledged. That’s why it’s important for everyone to learn how to be a better listener.

What Makes People Poor Listeners?

Good listening skills can be learned, but first, let’s take a look at some of the things that you might be doing that makes you a poor listener.

1. You Want to Talk to Yourself

Well, who doesn’t? We all have something to say, right? But when you are looking at someone pretending to be listening while, all along, they’re mentally planning all the amazing things they’re going to say, it is a disservice to the speaker.

Yes, maybe what the other person is saying is not the most exciting thing in the world. Still, they deserve to be heard. You always have the ability to steer the conversation in another direction by asking questions.

It’s okay to want to talk. It’s normal, even. Keep in mind, however, that when your turn does come around, you’ll want someone to listen to you.

2. You Disagree With What Is Being Said

This is another thing that makes you an inadequate listener—hearing something with which you disagree with and immediately tuning out. Then, you lie in wait so you can tell the speaker how wrong they are. You’re eager to make your point and prove the speaker wrong. You think that once you speak your “truth,” others will know how mistaken the speaker is, thank you for setting them straight, and encourage you to elaborate on what you have to say. Dream on.

Disagreeing with your speaker, however frustrating that might be, is no reason to tune them out and ready yourself to spew your staggering rebuttal. By listening, you might actually glean an interesting nugget of information that you were previously unaware of.

3. You Are Doing Five Other Things While You’re “Listening”

It is impossible to listen to someone while you’re texting, reading, playing Sudoku, etc. But people do it all the time—I know I have.

Advertising

I’ve actually tried to balance my checkbook while pretending to listen to the person on the other line. It didn’t work. I had to keep asking, “what did you say?” I can only admit this now because I rarely do it anymore. With work, I’ve succeeded in becoming a better listener. It takes a great deal of concentration, but it’s certainly worth it.

If you’re truly going to listen, then you must: listen! M. Scott Peck, M.D., in his book The Road Less Travel, says, “you cannot truly listen to anyone and do anything else at the same time.” If you are too busy to actually listen, let the speaker know, and arrange for another time to talk. It’s simple as that!

4. You Appoint Yourself as Judge

While you’re “listening,” you decide that the speaker doesn’t know what they’re talking about. As the “expert,” you know more. So, what’s the point of even listening?

To you, the only sound you hear once you decide they’re wrong is, “Blah, blah, blah, blah, blah!” But before you bang that gavel, just know you may not have all the necessary information. To do that, you’d have to really listen, wouldn’t you? Also, make sure you don’t judge someone by their accent, the way they sound, or the structure of their sentences.

My dad is nearly 91. His English is sometimes a little broken and hard to understand. People wrongly assume that he doesn’t know what he’s talking about—they’re quite mistaken. My dad is a highly intelligent man who has English as his second language. He knows what he’s saying and understands the language perfectly.

Keep that in mind when listening to a foreigner, or someone who perhaps has a difficult time putting their thoughts into words.

Now, you know some of the things that make for an inferior listener. If none of the items above resonate with you, great! You’re a better listener than most.

How To Be a Better Listener

For conversation’s sake, though, let’s just say that maybe you need some work in the listening department, and after reading this article, you make the decision to improve. What, then, are some of the things you need to do to make that happen? How can you be a better listener?

1. Pay Attention

A good listener is attentive. They’re not looking at their watch, phone, or thinking about their dinner plans. They’re focused and paying attention to what the other person is saying. This is called active listening.

According to Skills You Need, “active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening—otherwise, the speaker may conclude that what they are talking about is uninteresting to the listener.”[1]

As I mentioned, it’s normal for the mind to wander. We’re human, after all. But a good listener will rein those thoughts back in as soon as they notice their attention waning.

Advertising

I want to note here that you can also “listen” to bodily cues. You can assume that if someone keeps looking at their watch or over their shoulder, their focus isn’t on the conversation. The key is to just pay attention.

2. Use Positive Body Language

You can infer a lot from a person’s body language. Are they interested, bored, or anxious?

A good listener’s body language is open. They lean forward and express curiosity in what is being said. Their facial expression is either smiling, showing concern, conveying empathy, etc. They’re letting the speaker know that they’re being heard.

People say things for a reason—they want some type of feedback. For example, you tell your spouse, “I had a really rough day!” and your husband continues to check his newsfeed while nodding his head. Not a good response.

But what if your husband were to look up with questioning eyes, put his phone down, and say, “Oh, no. What happened?” How would feel, then? The answer is obvious.

According to Alan Gurney,[2]

“An active listener pays full attention to the speaker and ensures they understand the information being delivered. You can’t be distracted by an incoming call or a Facebook status update. You have to be present and in the moment.

Body language is an important tool to ensure you do this. The correct body language makes you a better active listener and therefore more ‘open’ and receptive to what the speaker is saying. At the same time, it indicates that you are listening to them.”

3. Avoid Interrupting the Speaker

I am certain you wouldn’t want to be in the middle of a sentence only to see the other person holding up a finger or their mouth open, ready to step into your unfinished verbiage. It’s rude and causes anxiety. You would, more than likely, feel a need to rush what you’re saying just to finish your sentence.

Interrupting is a sign of disrespect. It is essentially saying, “what I have to say is much more important than what you’re saying.” When you interrupt the speaker, they feel frustrated, hurried, and unimportant.

Interrupting a speaker to agree, disagree, argue, etc., causes the speaker to lose track of what they are saying. It’s extremely frustrating. Whatever you have to say can wait until the other person is done.

Advertising

Be polite and wait your turn!

4. Ask Questions

Asking questions is one of the best ways to show you’re interested. If someone is telling you about their ski trip to Mammoth, don’t respond with, “that’s nice.” That would show a lack of interest and disrespect. Instead, you can ask, “how long have you been skiing?” “Did you find it difficult to learn?” “What was your favorite part of the trip?” etc. The person will think highly of you and consider you a great conversationalist just by you asking a few questions.

5. Just Listen

This may seem counterintuitive. When you’re conversing with someone, it’s usually back and forth. On occasion, all that is required of you is to listen, smile, or nod your head, and your speaker will feel like they’re really being heard and understood.

I once sat with a client for 45 minutes without saying a word. She came into my office in distress. I had her sit down, and then she started crying softly. I sat with her—that’s all I did. At the end of the session, she stood, told me she felt much better, and then left.

I have to admit that 45 minutes without saying a word was tough. But she didn’t need me to say anything. She needed a safe space in which she could emote without interruption, judgment, or me trying to “fix” something.

6. Remember and Follow Up

Part of being a great listener is remembering what the speaker has said to you, then following up with them.

For example, in a recent conversation you had with your co-worker Jacob, he told you that his wife had gotten a promotion and that they were contemplating moving to New York. The next time you run into Jacob, you may want to say, “Hey, Jacob! Whatever happened with your wife’s promotion?” At this point, Jacob will know you really heard what he said and that you’re interested to see how things turned out. What a gift!

According to new research, “people who ask questions, particularly follow-up questions, may become better managers, land better jobs, and even win second dates.”[3]

It’s so simple to show you care. Just remember a few facts and follow up on them. If you do this regularly, you will make more friends.

7. Keep Confidential Information Confidential

If you really want to be a better listener, listen with care. If what you’re hearing is confidential, keep it that way, no matter how tempting it might be to tell someone else, especially if you have friends in common. Being a good listener means being trustworthy and sensitive with shared information.

Whatever is told to you in confidence is not to be revealed. Assure your speaker that their information is safe with you. They will feel relieved that they have someone with whom they can share their burden without fear of it getting out.

Advertising

Keeping someone’s confidence helps to deepen your relationship. Also, “one of the most important elements of confidentiality is that it helps to build and develop trust. It potentially allows for the free flow of information between the client and worker and acknowledges that a client’s personal life and all the issues and problems that they have belong to them.”[4]

Be like a therapist: listen and withhold judgment.

NOTE: I must add here that while therapists keep everything in a session confidential, there are exceptions:

  1. If the client may be an immediate danger to himself or others.
  2. If the client is endangering a population that cannot protect itself, such as in the case of a child or elder abuse.

8. Maintain Eye Contact

When someone is talking, they are usually saying something they consider meaningful. They don’t want their listener reading a text, looking at their fingernails, or bending down to pet a pooch on the street. A speaker wants all eyes on them. It lets them know that what they’re saying has value.

Eye contact is very powerful. It can relay many things without anything being said. Currently, it’s more important than ever with the Covid-19 Pandemic. People can’t see your whole face, but they can definitely read your eyes.

By eye contact, I don’t mean a hard, creepy stare—just a gaze in the speaker’s direction will do. Make it a point the next time you’re in a conversation to maintain eye contact with your speaker. Avoid the temptation to look anywhere but at their face. I know it’s not easy, especially if you’re not interested in what they’re talking about. But as I said, you can redirect the conversation in a different direction or just let the person know you’ve got to get going.

Final Thoughts

Listening attentively will add to your connection with anyone in your life. Now, more than ever, when people are so disconnected due to smartphones and social media, listening skills are critical.

You can build better, more honest, and deeper relationships by simply being there, paying attention, and asking questions that make the speaker feel like what they have to say matters.

And isn’t that a great goal? To make people feel as if they matter? So, go out and start honing those listening skills. You’ve got two great ears. Now use them!

More Tips on How to Be a Better Listener

Featured photo credit: Joshua Rodriguez via unsplash.com

Reference

[1] Skills You Need: Active Listening
[2] Filtered: Body language for active listening
[3] Forbes: People Will Like You More If You Start Asking Follow-up Questions
[4] TAFE NSW Sydney eLearning Moodle: Confidentiality

Read Next