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The Top 10 Web 2.0 Trends of 2009

The Top 10 Web 2.0 Trends of 2009

The Top 10 Web 2.0 Trends of 2009

    Ever since I started at Lifehack in mid-2007, we’ve compiled year-end lists of the best web 2.0 applications to come out in the previous year (here’s my list for for 2007 and Joel Falconer’s for 2008). The development of ever-more-complex software accessed online via a web browser is a huge boon for personal productivity, since it offers an increasingly nomadic workforce “always-on” access to the data, documents, and software they need. At the same time, low-cost and free online services offer an affordable alternative to costly office suites, collaboration tools, and graphics programs, especially for the vast majority of us who don’t need 90% of the functionality of an MS Word or an Adobe Photoshop.

    This year I searched in vain for 10 great new apps to fill my list. Don’t get me wrong, there are some fantastic contenders. I’m particularly enjoying TeuxDeux, a new to-do list app that lets you schedule tasks on particular days and view your whole week at once. And of course Google’s Wave has everyone enthralled, even if nobody’s quite sure what it’s for.  We also saw evolutionary improvements of webware classics: apps like Remember the Milk came out of beta, Google Docs and Acrobat.com added presentations, and some services, like Nozbe, released 2.0 or higher versions that revamped functionality and/or interfaces.

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    But by and large 2009 saw few new web applications that really stood out. So rather than try to compile a list of new web applications, I thought I’d take a look at the changes across the field of web programming that are transforming web applications from “gee, neat” proofs of concept into genuinely useful  tools. These are the trends that are changing the Internet into a platform for getting work done, often in surprising new ways, and if it’s still too soon to move everything online (I’m writing this on MS Word 2010, for example), these trends are at least moving us towards that future.

    1. Export

    2009 was the year that web programmers realized that holding their customer’s data hostage wasn’t the best way to build brand equity. Instead, a growing number of services are offering easy ways to get all your documents, images, videos, or other data out of their applications. Just as important, they’re doing this using standard formats that you can use elsewhere, making it much easier to switch to another application, share with others who use different tools, or make a meaningful evaluation of a service. Google’s Data Liberation Front is helping to make this a priority at Google, for example with the addition of Google Docs’ new “Export All” function which allows you to download your entire work history in the format of your choice, and setting the standard that Google’s competitors will have to reach to remain competitive.

    2. Synchronization and Sharing

    In addition to exporting data all together, the ability to share data from one application to another is finally starting to take off. Developers are realizing, finally, that users often have multiple streams of data that they need to be able to access in one single place (such as calendar data from several sites), and vice versa – that we often need to access the same data in several different places (like sending a status update to several social networking sites). In 2009, the promise of RSS and other data feed standards (e.g. Atom, iCal) finally started to be realized, with services like Twitvite offering one-click methods of inserting events into various online calendars. Likewise, numerous services have released plugins or widgets to access their data from other online apps, like Remember the Milk’s integration with Google Calendar. The centralization of authorization for various services using Facebook Connect or Sign in with Twitter, and the increasing adoption of the authentication standard OAuth, are finally starting to fulfill the function that OpenID was supposed to perform, allowing easy and secure transfer of data and login credentials between sites.

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    In addition to swapping data between online apps, a growing number of apps are bridging the divide between online services and the desktop by allowing access though and synchronization with desktop programs. Google’s Sync Services synchronizes calendar data and (on some platforms) contacts with desktop applications like Outlook and Apple’s iCal, although until contact synchronization is universal and they add task synchronization, it’s utility is limited for most users. At the forefront of the web/desktop integration movement is Twitter and the dozens, if not hundreds, of applications for every platform that have added layers of functionality to the service using its API. Twitter’s API has raised expectations for every other online service, and it won’t be long now before applications that don’t offer APIs simply cannot compete with those that do.

    3. Maturity

    The lack of new applications to get excited over is counterbalanced by the stability, security, and usability of apps that have been under development for 2, 3, or more years now. As a few applications in each area have come to dominate, it’s become harder for new applications to break in, but the existing applications have become better. Just as importantly, the business practices of the companies behind these services have improved (somewhat). New Twitter users experience nothing like the almost daily downtime that plagues the service just a year ago. Acquisitions are handled much more smoothly, with Google’s graceful transition from Grand Central to Google Voice setting the tone (and their graceless handling of the recent acquisition of collaboration tool and Wave rival EtherPad quickly set right). Although privacy concerns are still unsettled, with companies like Facebook repeatedly having a hard time fighting the temptation to exploit their users’ data for all it’s worth), new standards for privacy and security are emerging, and companies that violate their users’ expectations that their data will be backed up and kept private are being called out and avoided.

    4. Hidden technology

    One sign of the maturity of online applications is that the technology used to create them is increasingly invisible. Applications no longer feel like Ruby on Rails applications, or advertise their “AJAX-y” interfaces as a feature. In large part, this is a triumph of design over engineering; frills like text boxes fading slowly out of view are being replaced by more immediately usable, and useful, design. This means the engineers can focus on what they do best: getting stuff to work better.

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    5. Social

    It’s almost impossible to conceive of an online application these days that doesn’t forefront sharing, collaboration, or integration with social tools like Twitter and Facebook for publishing and commenting. The pinnacle of this trend is, of course, Google’s Wave, which as thousands of early adopters have discovered, doesn’t do much of anything until you start adding your social network. New applications like Aardvark (which allows you to pose questions to targeted members of your social network) are focusing on refining this process, allowing for greater control and selectivity over which parts of your social network are most relevant to particular tasks.

    6. Mobile integration

    There’s an app for that! With mobile phones edging ever closer to the dream of the portable supercomputer, the promise of “access anywhere” has come more and more to mean “access from my smartphone”.  While web-enabled phones are generally up to the task of accessing online applications directly via their browsers, the small-screen experience of websites designed for widescreen desktop monitors usually isn’t very satisfying. Increasingly, every online application worth its salt is offering mobile apps for iPhones, Blackberries, Palms, and Android phones, the best of them – like Evernote – making good use of smartphone tools like voice recorders, GPS, and photo and video capabilities.

    7. Location, location, location

    GPS is following the path digital cameras took a few years ago – practically everything has one. Mobile phones, cameras, cars – can it be much longer before media players and pens come with GPS built in? The ubiquity of GPS – and GPS-alike services using cell tower triangulation – has made location-sensitive search and other applications possible. So you can find the nearest coffee shop, search for the lowest gas prices in the area, or have your shopping list served up to you when you walk in the grocery store’s front door. While services like FourSquare seem to have little function besides cluttering my Twitter stream with notices that some people go to the donut shop waaaaaay to often (I’m sorry, I meant to say that people have obtained really, really important titles of distinction based on their frequent patronage of places of business), it’s easy to see the potential of services like this. (Although as noted above, we’re still working out the privacy implications.)

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    8. Online storage and anywhere access

    As services open up their APIs, online storage becomes more useful. Where your Box.net or SkyDrive accounts have been, up to recently, closed silos that allowed you to upload and download files and that’s about it, today they act as repositories of files you can access through other services. Box.net files can be opened with, worked on with, and saved from Zoho applications, meaning that working on a single document from several locations is not just possible, it’s practical. Also, online services are drastically increasing the amount of storage they offer; services that just a year ago offered storage measured in megabytes not offer 10, 25, 50, or more gigabytes, meaning that you can back up, share, or use your entire Documents folder.

    9. Automation

    Two of my favorite online applications are Live Mesh and Dropbox, neither of which I actively “use”. They’re just there, doing their thing. For example, I have a Dropbox folder I share with the Stepcase home office in Hong Kong; if I need a file, it’s just there, and if I make changes, they automatically get them. Same thing with Mesh – everything in my laptop’s Documents folder is “meshed” to my desktop, so anything I create on the go is just automatically waiting for me when I sit down at my desktop. Google Sync works the same way on my Blackberry – I add an event on Google Calendar, or a Contact in Gmail, and a little while later it’s just on my Blackberry. This is the revival of “Push” technology, and we’ll see more and more of it as online apps become mainstream – or they won’t become mainstream.

    10. Ubiquitous Internet

    This isn’t a quality of online apps as much as a quality of the real world in which we use them, but it’s an important factor nonetheless. Wifi is nearly everywhere, and high speed cellular Internet is just about everywhere wifi isn’t. This has already changed the way people use the Internet – such as the location-sensitive apps I mentioned above – and will continue to do so.

    That’s how 2009 looks to me, anyway. What emerging trends have you noticed that have made online applications better or more useful? And what do you think is on the horizon – what will I be writing about at the end of 2010? Let us know your thoughts in the comments.

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    Last Updated on October 22, 2020

    8 Simple Ways to Be a Better Listener

    8 Simple Ways to Be a Better Listener

    How would you feel if you were sharing a personal story and noticed that the person to whom you were speaking wasn’t really listening? You probably wouldn’t be too thrilled.

    Unfortunately, that is the case for many people. Most individuals are not good listeners. They are good pretenders. The thing is, true listening requires work—more work than people are willing to invest. Quality conversation is about “give and take.” Most people, however, want to just give—their words, that is. Being on the receiving end as the listener may seem boring, but it’s essential.

    When you are attending to someone and paying attention to what they’re saying, it’s a sign of caring and respect. The hitch is that attending requires an act of will, which sometimes goes against what our minds naturally do—roaming around aimlessly and thinking about whatnot, instead of listening—the greatest act of thoughtfulness.

    Without active listening, people often feel unheard and unacknowledged. That’s why it’s important for everyone to learn how to be a better listener.

    What Makes People Poor Listeners?

    Good listening skills can be learned, but first, let’s take a look at some of the things that you might be doing that makes you a poor listener.

    1. You Want to Talk to Yourself

    Well, who doesn’t? We all have something to say, right? But when you are looking at someone pretending to be listening while, all along, they’re mentally planning all the amazing things they’re going to say, it is a disservice to the speaker.

    Yes, maybe what the other person is saying is not the most exciting thing in the world. Still, they deserve to be heard. You always have the ability to steer the conversation in another direction by asking questions.

    It’s okay to want to talk. It’s normal, even. Keep in mind, however, that when your turn does come around, you’ll want someone to listen to you.

    2. You Disagree With What Is Being Said

    This is another thing that makes you an inadequate listener—hearing something with which you disagree with and immediately tuning out. Then, you lie in wait so you can tell the speaker how wrong they are. You’re eager to make your point and prove the speaker wrong. You think that once you speak your “truth,” others will know how mistaken the speaker is, thank you for setting them straight, and encourage you to elaborate on what you have to say. Dream on.

    Disagreeing with your speaker, however frustrating that might be, is no reason to tune them out and ready yourself to spew your staggering rebuttal. By listening, you might actually glean an interesting nugget of information that you were previously unaware of.

    3. You Are Doing Five Other Things While You’re “Listening”

    It is impossible to listen to someone while you’re texting, reading, playing Sudoku, etc. But people do it all the time—I know I have.

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    I’ve actually tried to balance my checkbook while pretending to listen to the person on the other line. It didn’t work. I had to keep asking, “what did you say?” I can only admit this now because I rarely do it anymore. With work, I’ve succeeded in becoming a better listener. It takes a great deal of concentration, but it’s certainly worth it.

    If you’re truly going to listen, then you must: listen! M. Scott Peck, M.D., in his book The Road Less Travel, says, “you cannot truly listen to anyone and do anything else at the same time.” If you are too busy to actually listen, let the speaker know, and arrange for another time to talk. It’s simple as that!

    4. You Appoint Yourself as Judge

    While you’re “listening,” you decide that the speaker doesn’t know what they’re talking about. As the “expert,” you know more. So, what’s the point of even listening?

    To you, the only sound you hear once you decide they’re wrong is, “Blah, blah, blah, blah, blah!” But before you bang that gavel, just know you may not have all the necessary information. To do that, you’d have to really listen, wouldn’t you? Also, make sure you don’t judge someone by their accent, the way they sound, or the structure of their sentences.

    My dad is nearly 91. His English is sometimes a little broken and hard to understand. People wrongly assume that he doesn’t know what he’s talking about—they’re quite mistaken. My dad is a highly intelligent man who has English as his second language. He knows what he’s saying and understands the language perfectly.

    Keep that in mind when listening to a foreigner, or someone who perhaps has a difficult time putting their thoughts into words.

    Now, you know some of the things that make for an inferior listener. If none of the items above resonate with you, great! You’re a better listener than most.

    How To Be a Better Listener

    For conversation’s sake, though, let’s just say that maybe you need some work in the listening department, and after reading this article, you make the decision to improve. What, then, are some of the things you need to do to make that happen? How can you be a better listener?

    1. Pay Attention

    A good listener is attentive. They’re not looking at their watch, phone, or thinking about their dinner plans. They’re focused and paying attention to what the other person is saying. This is called active listening.

    According to Skills You Need, “active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening—otherwise, the speaker may conclude that what they are talking about is uninteresting to the listener.”[1]

    As I mentioned, it’s normal for the mind to wander. We’re human, after all. But a good listener will rein those thoughts back in as soon as they notice their attention waning.

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    I want to note here that you can also “listen” to bodily cues. You can assume that if someone keeps looking at their watch or over their shoulder, their focus isn’t on the conversation. The key is to just pay attention.

    2. Use Positive Body Language

    You can infer a lot from a person’s body language. Are they interested, bored, or anxious?

    A good listener’s body language is open. They lean forward and express curiosity in what is being said. Their facial expression is either smiling, showing concern, conveying empathy, etc. They’re letting the speaker know that they’re being heard.

    People say things for a reason—they want some type of feedback. For example, you tell your spouse, “I had a really rough day!” and your husband continues to check his newsfeed while nodding his head. Not a good response.

    But what if your husband were to look up with questioning eyes, put his phone down, and say, “Oh, no. What happened?” How would feel, then? The answer is obvious.

    According to Alan Gurney,[2]

    “An active listener pays full attention to the speaker and ensures they understand the information being delivered. You can’t be distracted by an incoming call or a Facebook status update. You have to be present and in the moment.

    Body language is an important tool to ensure you do this. The correct body language makes you a better active listener and therefore more ‘open’ and receptive to what the speaker is saying. At the same time, it indicates that you are listening to them.”

    3. Avoid Interrupting the Speaker

    I am certain you wouldn’t want to be in the middle of a sentence only to see the other person holding up a finger or their mouth open, ready to step into your unfinished verbiage. It’s rude and causes anxiety. You would, more than likely, feel a need to rush what you’re saying just to finish your sentence.

    Interrupting is a sign of disrespect. It is essentially saying, “what I have to say is much more important than what you’re saying.” When you interrupt the speaker, they feel frustrated, hurried, and unimportant.

    Interrupting a speaker to agree, disagree, argue, etc., causes the speaker to lose track of what they are saying. It’s extremely frustrating. Whatever you have to say can wait until the other person is done.

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    Be polite and wait your turn!

    4. Ask Questions

    Asking questions is one of the best ways to show you’re interested. If someone is telling you about their ski trip to Mammoth, don’t respond with, “that’s nice.” That would show a lack of interest and disrespect. Instead, you can ask, “how long have you been skiing?” “Did you find it difficult to learn?” “What was your favorite part of the trip?” etc. The person will think highly of you and consider you a great conversationalist just by you asking a few questions.

    5. Just Listen

    This may seem counterintuitive. When you’re conversing with someone, it’s usually back and forth. On occasion, all that is required of you is to listen, smile, or nod your head, and your speaker will feel like they’re really being heard and understood.

    I once sat with a client for 45 minutes without saying a word. She came into my office in distress. I had her sit down, and then she started crying softly. I sat with her—that’s all I did. At the end of the session, she stood, told me she felt much better, and then left.

    I have to admit that 45 minutes without saying a word was tough. But she didn’t need me to say anything. She needed a safe space in which she could emote without interruption, judgment, or me trying to “fix” something.

    6. Remember and Follow Up

    Part of being a great listener is remembering what the speaker has said to you, then following up with them.

    For example, in a recent conversation you had with your co-worker Jacob, he told you that his wife had gotten a promotion and that they were contemplating moving to New York. The next time you run into Jacob, you may want to say, “Hey, Jacob! Whatever happened with your wife’s promotion?” At this point, Jacob will know you really heard what he said and that you’re interested to see how things turned out. What a gift!

    According to new research, “people who ask questions, particularly follow-up questions, may become better managers, land better jobs, and even win second dates.”[3]

    It’s so simple to show you care. Just remember a few facts and follow up on them. If you do this regularly, you will make more friends.

    7. Keep Confidential Information Confidential

    If you really want to be a better listener, listen with care. If what you’re hearing is confidential, keep it that way, no matter how tempting it might be to tell someone else, especially if you have friends in common. Being a good listener means being trustworthy and sensitive with shared information.

    Whatever is told to you in confidence is not to be revealed. Assure your speaker that their information is safe with you. They will feel relieved that they have someone with whom they can share their burden without fear of it getting out.

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    Keeping someone’s confidence helps to deepen your relationship. Also, “one of the most important elements of confidentiality is that it helps to build and develop trust. It potentially allows for the free flow of information between the client and worker and acknowledges that a client’s personal life and all the issues and problems that they have belong to them.”[4]

    Be like a therapist: listen and withhold judgment.

    NOTE: I must add here that while therapists keep everything in a session confidential, there are exceptions:

    1. If the client may be an immediate danger to himself or others.
    2. If the client is endangering a population that cannot protect itself, such as in the case of a child or elder abuse.

    8. Maintain Eye Contact

    When someone is talking, they are usually saying something they consider meaningful. They don’t want their listener reading a text, looking at their fingernails, or bending down to pet a pooch on the street. A speaker wants all eyes on them. It lets them know that what they’re saying has value.

    Eye contact is very powerful. It can relay many things without anything being said. Currently, it’s more important than ever with the Covid-19 Pandemic. People can’t see your whole face, but they can definitely read your eyes.

    By eye contact, I don’t mean a hard, creepy stare—just a gaze in the speaker’s direction will do. Make it a point the next time you’re in a conversation to maintain eye contact with your speaker. Avoid the temptation to look anywhere but at their face. I know it’s not easy, especially if you’re not interested in what they’re talking about. But as I said, you can redirect the conversation in a different direction or just let the person know you’ve got to get going.

    Final Thoughts

    Listening attentively will add to your connection with anyone in your life. Now, more than ever, when people are so disconnected due to smartphones and social media, listening skills are critical.

    You can build better, more honest, and deeper relationships by simply being there, paying attention, and asking questions that make the speaker feel like what they have to say matters.

    And isn’t that a great goal? To make people feel as if they matter? So, go out and start honing those listening skills. You’ve got two great ears. Now use them!

    More Tips on How to Be a Better Listener

    Featured photo credit: Joshua Rodriguez via unsplash.com

    Reference

    [1] Skills You Need: Active Listening
    [2] Filtered: Body language for active listening
    [3] Forbes: People Will Like You More If You Start Asking Follow-up Questions
    [4] TAFE NSW Sydney eLearning Moodle: Confidentiality

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