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The Mindless Mantras of Management

The Mindless Mantras of Management

A mantra is, properly speaking, “a word or sound used to aid concentration during meditation.” From that it has come to mean any slogan or saying that is constantly repeated, often as a substitute for thinking deeply (or at all) about an issue. Management has more than its fair share of such mantras. Many have entered the folklore of leadership and are repeated as if they contain timeless wisdom. Sadly, many of them are like the sound “Om!:” highly resonant, but mostly devoid of any actual meaning.

Better Communications!

We don’t have too little communication in most organizations, we have way too much. Meetings, phone calls, e-mail messages (usually copied to half the workforce), instant — an obsession with “staying in touch” at all times. Is it necessary? Not at all. Do people know more as a result? Almost never.

Most of the communication is “top down.” and that’s all about control. I include in this “copying in” the boss on messages sent between peers or to subordinates. A great many bosses spend their lives in terror that their people will talk about them behind their backs, say something that will make them look bad, say things that those further up in the hierarchy shouldn’t get to know about, or (worst of all) show some real initiative. Most of the communications have far less to do with co-ordination or co-operation than they have with the boss staying in control and knowing what everyone else is doing. If you tell someone to achieve a result and let him or her alone to get on with it, you have to trust that person. If you demand to be “kept in touch” all the time, you can —and you don’t have to give them any real trust, either.

“Better communication” is also treated as a panacea for all management ills. “Improving communications” training is a favorite of consultants and trainers precisely because it’s so vague and imprecise in meaning or objective that you can never prove whether or not it actually works. Like most kinds of corporate “spin,” it sounds good and has essentially no substance to back it up.

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More Team-working!

Team working has also become a plague. Like termites, it’s creeping in everywhere and destroying initiative, self-confidence, personal responsibility, and creativity. I’m all in favor of working in a team, just as long as it’s truly appropriate; and that means only when what needs to be done cannot be accomplished by individuals working independently. Mostly, getting a team together simply slows work up and ensures nobody feels individually responsible. All the meetings for “co-ordination” and “reporting back” waste so much time that the actual work goes more and more slowly. Control-freak bosses have found that team working too is a great way to interfere and keep all decision in their own hands. If you set up a team, and convene regular “progress meetings,” you can give the illusion of delegation, while checking up on everyone in minute detail. In fact, you can probably so tie people up in “reporting back” and “sharing ideas” that you will, in effect, reduce them to obedient toilers while you control exactly what they do.

Forget such nonsense. Team working is far less useful or important than you have been brought up to think. It is not the same as working in a coordinated way. It is not the same as being co-operative and helpful to others. Neither of those needs a team to happen. In the vast majority of situations, the best way to get something done is to give it to an individual and tell them to get on with it—without needless interference from you or any one else.

You Have to Be Tough to Survive in Business!

You do not. This type of uncivilized behavior is the result of bad management and complacent executives, more interested in counting their money than considering how they earned it. Multiple surveys from the U.S.A. and the United Kingdom suggest that between 15% and 25% of employees report being the victims of persistent psychological abuse at work (and the percentages are much higher in some occupations, like nursing). A great deal of workplace stress is caused by bosses whose characters are tainted with mean-mindedness, egotism, bullying, and tyranny. Of course, they don’t describe themselves in such realistic and unflattering terms. They use phrases like: “It’s a jungle out there, and you have to be tough to compete.” They joyfully repeat the old saw that if you can’t stand the heat, you should get out of the kitchen. They promote bullies and brown-nosers, claiming that they have earned those higher positions because of they way that they consistently “bring home the bacon,” conveniently ignoring how these people do it. Top executives are often the most egotistical, bullying, and autocratic people around, and they teach those below them to behave in the same way.

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Using uncivilized, bullying, and sadistic approaches to leadership—all the more extreme examples of “Hamburger Management”—may look as if it will deliver better profits that the nice guys get. In the short-term, that may be true. But beyond that, it will hurt the organization and produce a bad-smelling reputation amongst employees, customers, suppliers, and everyone else needed to make the place work. Besides, there’s good evidence to show that bullying management does not pay off, even in the short term.

Toughness is not the same as aggression or egotism. You do need to be resilient, that’s for sure, but often that’s mostly because of the jerks you have to put up with.

The Competition Gave Us No Alternative!

This is total idiocy! Responding to competition in this way means little more than doing more of what everyone else does. And that’s a one-way street with a “No Outlet” sign at the end of it.

The Law of Diminishing Returns ensures that competition by means of cost cutting, staff reductions, overseas outsourcing, and the like will only work for a limited time. Once everyone is running headlong down this same track, additional cuts must swiftly become so deep that they start to harm the business itself. You cannot go on finding “savings” for ever from a finite set of resources. There is always a limit. And the closer you get to that limit, the less return you get for the same level of savings.

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Organizations and their leaders have been engaged in a gigantic game of “chicken.” They have pushed one another further and further down the road of short-termism and pure expediency, afraid to be the first one that blinks or jumps out of the way of the approaching train. In their arrogance and folly, they have challenged one another to stay longest on a path that can only lead to misery on a truly colossal scale.

There is always an alternative—in this case, a far better one. Doing more of the same can be replaced by doing something different. And “different” offers an almost infinite range of possibilities that is unlikely to run out in anyone’s lifetime.

Ethics, Schmethics!

Standards of ethics in business have not advanced much in decades, despite all the fine words and codes of practice. Sadly, while more people seem to be talking about ethics, there is precious little sign that any of the talk is turning into action.

It seems that no one in business itself is taking much notice of the clamor from the public at large for higher ethical standards and fewer scandals. Nor has there been any significant progress on other matters of fairness and equality. I’m not interested in the kind of wishy-washy “codes of practice” beloved of politicians and corporate lawyers. Ethics is the application of reason and intelligence to issues of right and wrong. It’s working out what it is right to do in any given set of circumstances—then doing it, regardless of favor or criticism.

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Instead we have too many leaders who treat ethics like they treat the laws of the land—something to be used when it suits you and worked around (with the help of a legion of smart lawyers) when it doesn’t. Their god is expediency and their ethical standards are more elastic that rubber bands. They don’t even have the evil flamboyance of the industrial robber barons of the nineteenth and early twentieth centuries. Today’s preening CEOs and fat cats are rather a dull crowd: more shady accountants than crooked tycoons.

Ethics matter. In today’s globalized business world, where many corporations have more wealth than half the sovereign nations of the earth, they matter a great deal. Forget the codes of professional practice and compliance officers. What we need is more good, strong, moral outrage: the kind that gets politicians thrown out of office and forces dishonest business leaders to face spend some honest time reflecting on their lack of probity . . . in jail.

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Adrian Savage is a writer, an Englishman, and a retired business executive, in that order. He lives in Tucson, Arizona. You can read his other articles at Slow Leadership, the site for everyone who wants to build a civilized place to work and bring back the taste, zest and satisfaction to leadership and life. His new book, Slow Leadership: Civilizing The Organization

    , is now available at all good bookstores.

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    Last Updated on December 10, 2019

    How to Stay Motivated and Reach Your Big Goals in Life

    How to Stay Motivated and Reach Your Big Goals in Life

    It is hardly a secret that the key to successfully accomplishing one goal after another is staying motivated. There are, of course, tasks which successful people may not like at all, yet they find motivation to complete them because they recognize how each particular task serves a greater goal.

    So how to stay motivated most of the time? Here are 5 simple yet effective ways on how to stay motivated and get what you want:

    1. Find Your Good Reasons

    Anything you do, no matter how simple, has a number of good reasons behind it.

    You may not be able to find good reasons to do some tasks at first but, if you take just a few moments to analyze them, you will easily spot something good. We also have many tasks which don’t need any reasoning at all – we’ve been doing them for so long that they feel natural.

    If you’re ever stuck with some tasks you hate and there seems to be no motivation to complete it whatsoever, here’s what you need to do: find your good reasons.

    Even when you set goals, there needs to be reasons behind these goals. They may not be obvious, but stay at it until you see some, as this will bring your motivation back and will help you finish the task.

    Some ideas for what a good reason can be:

    • A material reward – quite often, you will get paid for doing something you normally don’t like doing at all.
    • Personal gain – you will learn something new or will perhaps improve yourself in a certain way.
    • A feeling of accomplishment – at least you’ll be able to walk away feeling great about finding the motivation and courage to complete such a tedious task.
    • A step closer to your bigger goal – even the biggest accomplishments in history have started small and relied on simple and far less pleasant tasks than you might be working on. Every task you complete brings you closer to the ultimate goal, and acknowledging this always feels good.

    2. Make It Fun

    When it comes to motivation, attitude is everything. Different people may have completely opposite feelings towards the same task: some will hate it, others will love it.

    Why do you think this happens? It’s simple: some of us find ways to make any task interesting and fun to do!

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    Take sports for example. Visiting your local gym daily for a half-an-hour workout session sounds rather boring to some. Yet many others love the idea!

    They like exercising not only because they recognize the good reasons behind it, but simply because it’s fun! At certain time of their daily schedule, they find going to gym to be the best thing to do, simply because nothing else will fit their time and lifestyle so perfectly.

    Depending on how you look at it, you can have fun doing just about anything! Just look for ways of having fun, and you’ll find them!

    A simple approach is to start working on any task by asking yourself a few questions:

    • How can I enjoy this task?
    • What can I do to make this task fun for myself and possibly for others?
    • How can I make this work the best part of my day?

    As long as you learn to have the definite expectation of any task being potentially enjoyable, you will start to feel motivated.

    Some of you will probably think of a thing or two which are valid exceptions from this statement, like something you always hate doing no matter how hard you try making it fun. You’re probably right, and that’s why I don’t claim everything to be fun.

    However, most tasks have a great potential of being enjoyable, and so looking for ways to have fun while working is definitely a good habit to acquire.

    3. Change Your Approach And Don’t Give Up

    When something doesn’t feel right, it’s always a good time to take a moment and look for a different approach for the task.

    You may be doing everything correctly and most efficiently, but such approach isn’t necessarily the most motivating one. Quite often, you can find a number of obvious tweaks to your current approach which will both change your experience and open up new possibilities.

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    That’s why saying “one way or another” is so common — if you really want to accomplish your goal, there is always a way; and most likely, there’s more than one way.

    If a certain approach doesn’t work for you, find another one, and keep trying until you find the one which will both keep you motivated and get you the desired results.

    Some people think that trying a different approach means giving up. They take pride in being really stubborn and refusing to try any other options on their way towards the goal.

    My opinion on this is that the power of focus is great, but you should be focusing on your goal, and not limiting your options by focusing on just one way to accomplish it it.

    4. Recognize Your Progress

    Everything you may be working on can be easily split into smaller parts and stages. For most goals, it is quite natural to split the process of accomplishing them into smaller tasks and milestones. There are a few reasons behind doing this, and one of them is tracking your progress.

    We track our progress automatically with most activities. But to stay motivated, you need to recognize your progress, not merely track it.

    Here’s how tracking and recognizing your progress is different:

    Tracking is merely taking a note of having reached a certain stage in your process. Recognizing is taking time to look at a bigger picture and realize where exactly you are, and how much more you have left to do.

    For example, if you’re going to read a book, always start by going through the contents table. Getting familiar with chapter titles and memorizing their total number will make it easier for you to recognize your progress as you read. Confirming how many pages your book has before starting it is also a good idea.

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    You see, reading any book you will be automatically looking at page numbers and chapter titles, but without knowing the total number of pages, this information will have little meaning.

    Somehow, it is human nature to always want things to happen in short term or even at once. Even though we split complex tasks into simpler actions, we don’t quite feel the satisfaction until all is done and the task is fully complete.

    For many scenarios though, the task is so vast that such approach will drain all the motivation out of you long before you have a chance to reach your goal. That’s why it is important to always take small steps and recognize the positive different and progress made. This is how your motivation can sustain in long term.

    5. Reward Yourself

    This is a trick everyone likes: rewarding yourself is always pleasant. This is also one of the easiest and at the same time most powerful ways to stay motivated!

    Feeling down about doing something? Dread the idea of working on some task? Hate the whole idea of working? You’re not alone.

    Right from the beginning, agree on some deliverables which will justify yourself getting rewarded. As soon as you get one of the agreed results, take time to reward yourself in some way.

    For some tasks, just taking a break and relaxing for a few minutes will do.

    For others, you may want to get a fresh cup of coffee and even treat yourself a dessert.

    For even bigger and more demanding tasks, reward yourself by doing something even more enjoyable, like going to a cinema or taking a trip to some place nice, or even buying yourself something.

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    Your progress may not seem to others like anything worth celebrating but, take time and do it anyway! It is your task and your reward, so any ways to stay motivated are good.

    The more you reward yourself for the honestly made progress, the more motivated you will feel about reaching new milestones, thus finally accomplishing your goal.

    Mix and Match

    Now that you have these five ways of staying motivated, it is a good moment to give you the key to them all: mix and match!

    Pick one of the techniques and apply it to your situation. If it doesn’t work, or if you simply want to get more motivated, try another technique right way. Mix different approaches and match them to your task for the best results.

    Just think about it: Finding good reasons to work on your task is bound to helping you feel better; and identifying ways to make it fun will help you enjoy the task even more.

    Or, if you plan a few points for easier tracking of your progress and on top of that, agree on rewarding yourself as you go; this will make you feel most motivated about anything you have to work through.

    More to Boost Your Motivation

    Featured photo credit: Lucas Lenzi via unsplash.com

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