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Readers Respond: Your Stumbling Blocks

Readers Respond: Your Stumbling Blocks
Your Stumbling Blocks

About 10 days ago, I accidentally posted a question I had meant to schedule for later this month, and as I’m coming to expect, your responses really got me thinking. The question was simple: What one big productivity block do you most struggle to overcome? But the issue it raises — how can we keep ourselves on track? — is really complex, and speaks directly to why a site like lifehack.org exists and continues to attract a daily readership in the six figures.

We talk a lot about goals, motivation, and self-development. All of these things share a common root: desire. The desire to fulfill our destinies, maybe, or to attain for ourselves something that’s missing, whether that’s security, luxury, meaning, or even just a sense of completion and closure.

Planning our own absence

But things get in the way of us attaining the things we desire. Sometimes those things are external factors — a harsh government, a poor economy, bad business choices by our employers. But much of the time, what keeps us from fulfilling our desires is internal. Some things we have no control over — health problems, for instance. Boris left a particularly touching comment last week:

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I do a very good job at managing most activities related to my business. However, no matter how well I planned… I have chronic health problems that get in the way very often.

I don’t have chronic health problems, but even something as simple as a cold or a toothache can derail all my planning and send me into a tailspin of depression and self-doubt — I can only imagine what it must be like to experience that on a regular basis.

The thing with health issues is that, although we can work really hard to keep ourselves fit, we are always under the threat of a sudden flare-up, whether of a chronic illness or a new infection or injury. No matter how much we tell ourselves that we are captains of our own destinies, our bodies can betray us, laying us low in a matter of moments.

The answer to this lies, I think, in planning. I’ve been strongly inspired by Tim Ferriss’ book The 4-Hour Work Week. Ferriss devotes a large part of the book to describing systems that continue to work even when we’re not there to run them. The point, for Ferriss, is to allow us the time to gallivant around the globe in search of tango lessons or extreme sporting events (or, I suppose, enlightenment), but the lesson applies to those of us worried about a sudden illness knocking us out of commission for a week, a month, or a year. Set up systems that require as little attention as possible, so you can commit your time to activities that serve your self — whether that means spending six months seeking the latest thrill or six months recovering from an injury.

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Strengths, Focus, and Vision

There are also internal forces that act as stumbling blocks that we do have some degree of control over, or that are within our power to change. Tom Gray says his biggest stumbling block is not playing to his own strengths:

I spend too much time working on things that would be better delegated or farmed out and not enough time in activities where I shine.

Kevin X says he struggles to maintain focus, keeping his attention on the things he’s doing instead of the things he wants to do when he’s done:

When I am on one project, I start to think about another. When I move on to a new part of the day, I find myself thinking about something in the past. Even when I am trying to sleep (the best time of the day) my mind wanders so much and I think of great new ideas (which I have to quickly write down) or of the past day and the next day.

And gstar writes of the importance — and difficulty — of keeping one’s vision in mind:

maintaining the “big picture” of where you are ultimately trying to go. I’ve heard it said, “Take care of the details, and the rest will take care of itself” – How do you narrow down what those details are, while not losing track of the overall goal?

What these three things have in common is a lack of self-reflection — taking the time to sit down with one’s self and really thinking about who one is and what one should be doing. This is, I realize, a tall order, and one that Western society, at least, doesn’t make much space for.

Which is why it’s so crucial that we make that space ourselves, that we insist on the time to explore our own needs and desires. This isn’t touchy-feely, hippie stuff — this is what it takes for us to realize our fullest potential, and in that light, it’s what makes us human. We need time to figure out what are strengths are and how best to develop and use them, time to make sure that the things we are doing are really the best use of our time, and time to see our lives in the big-picture view so we can work out where we’re headed and why we’re headed that way.

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I think it’s telling that virtually every productivity guru, every organization coach, and every successful leader advocates some sort of ritualized self-awareness time, whether that’s a yearly retreat, daily quiet time, or a weekly review. What they don’t tend to say is how hard it is to really think about this stuff! To discover your strengths it’s necessary also to think about your weaknesses, about ways you can improve, about things you’ve done wrong and things you need to do better. To think about your vision it’s necessary to escape all the myriad demands on us to perform, produce, and prepare. To really focus we need to have something worth focusing on — and finding that special thing can be a lifelong calling.

Instead, we procrastinate. Marina says, “[My stumbling block] is always waiting until a “better” time to write that book/blog post, launch that program, etc.” Brian Yuong says, “Any time I hit a complex section of a project my mind tells me I could be more productive if I shift to another project that has been on the back burner for awhile.” Tracey says, “I put off things that I find unpleasant, such as returning phone calls, and in doing so make tasks much more difficult than if I’d just done them in a timely manner…” And on and on.

Why are so many of us working on things that either don’t make best use of our strengths, don’t engage us enough to hold our attention, or don’t advance us towards any vision of what our lives should be like? I realize there are things we have to do to pay the bills, take care of our responsibilities to family, friends, and society, or just get through from day to day, but they shouldn’t be the majority of our actions!

We need to take these moments of hesitation, these “procrastinable” tasks, as warning signs that we’re running off-track — or, worse, stalled out. And when too much of our lives is pushed to the “back burner”, we need to see that for what it is: as a sign that change is necessary.

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For most of us, that doesn’t mean shaving our heads and running off to Angola to herd sheep. It means making time — not finding it, but making it — to recapture our strengths, focus, and vision. Figure out one thing that needs to change, and change it. Repeat as necessary, until life is on the front burner.

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Last Updated on October 22, 2020

8 Simple Ways to Be a Better Listener

8 Simple Ways to Be a Better Listener

How would you feel if you were sharing a personal story and noticed that the person to whom you were speaking wasn’t really listening? You probably wouldn’t be too thrilled.

Unfortunately, that is the case for many people. Most individuals are not good listeners. They are good pretenders. The thing is, true listening requires work—more work than people are willing to invest. Quality conversation is about “give and take.” Most people, however, want to just give—their words, that is. Being on the receiving end as the listener may seem boring, but it’s essential.

When you are attending to someone and paying attention to what they’re saying, it’s a sign of caring and respect. The hitch is that attending requires an act of will, which sometimes goes against what our minds naturally do—roaming around aimlessly and thinking about whatnot, instead of listening—the greatest act of thoughtfulness.

Without active listening, people often feel unheard and unacknowledged. That’s why it’s important for everyone to learn how to be a better listener.

What Makes People Poor Listeners?

Good listening skills can be learned, but first, let’s take a look at some of the things that you might be doing that makes you a poor listener.

1. You Want to Talk to Yourself

Well, who doesn’t? We all have something to say, right? But when you are looking at someone pretending to be listening while, all along, they’re mentally planning all the amazing things they’re going to say, it is a disservice to the speaker.

Yes, maybe what the other person is saying is not the most exciting thing in the world. Still, they deserve to be heard. You always have the ability to steer the conversation in another direction by asking questions.

It’s okay to want to talk. It’s normal, even. Keep in mind, however, that when your turn does come around, you’ll want someone to listen to you.

2. You Disagree With What Is Being Said

This is another thing that makes you an inadequate listener—hearing something with which you disagree with and immediately tuning out. Then, you lie in wait so you can tell the speaker how wrong they are. You’re eager to make your point and prove the speaker wrong. You think that once you speak your “truth,” others will know how mistaken the speaker is, thank you for setting them straight, and encourage you to elaborate on what you have to say. Dream on.

Disagreeing with your speaker, however frustrating that might be, is no reason to tune them out and ready yourself to spew your staggering rebuttal. By listening, you might actually glean an interesting nugget of information that you were previously unaware of.

3. You Are Doing Five Other Things While You’re “Listening”

It is impossible to listen to someone while you’re texting, reading, playing Sudoku, etc. But people do it all the time—I know I have.

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I’ve actually tried to balance my checkbook while pretending to listen to the person on the other line. It didn’t work. I had to keep asking, “what did you say?” I can only admit this now because I rarely do it anymore. With work, I’ve succeeded in becoming a better listener. It takes a great deal of concentration, but it’s certainly worth it.

If you’re truly going to listen, then you must: listen! M. Scott Peck, M.D., in his book The Road Less Travel, says, “you cannot truly listen to anyone and do anything else at the same time.” If you are too busy to actually listen, let the speaker know, and arrange for another time to talk. It’s simple as that!

4. You Appoint Yourself as Judge

While you’re “listening,” you decide that the speaker doesn’t know what they’re talking about. As the “expert,” you know more. So, what’s the point of even listening?

To you, the only sound you hear once you decide they’re wrong is, “Blah, blah, blah, blah, blah!” But before you bang that gavel, just know you may not have all the necessary information. To do that, you’d have to really listen, wouldn’t you? Also, make sure you don’t judge someone by their accent, the way they sound, or the structure of their sentences.

My dad is nearly 91. His English is sometimes a little broken and hard to understand. People wrongly assume that he doesn’t know what he’s talking about—they’re quite mistaken. My dad is a highly intelligent man who has English as his second language. He knows what he’s saying and understands the language perfectly.

Keep that in mind when listening to a foreigner, or someone who perhaps has a difficult time putting their thoughts into words.

Now, you know some of the things that make for an inferior listener. If none of the items above resonate with you, great! You’re a better listener than most.

How To Be a Better Listener

For conversation’s sake, though, let’s just say that maybe you need some work in the listening department, and after reading this article, you make the decision to improve. What, then, are some of the things you need to do to make that happen? How can you be a better listener?

1. Pay Attention

A good listener is attentive. They’re not looking at their watch, phone, or thinking about their dinner plans. They’re focused and paying attention to what the other person is saying. This is called active listening.

According to Skills You Need, “active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening—otherwise, the speaker may conclude that what they are talking about is uninteresting to the listener.”[1]

As I mentioned, it’s normal for the mind to wander. We’re human, after all. But a good listener will rein those thoughts back in as soon as they notice their attention waning.

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I want to note here that you can also “listen” to bodily cues. You can assume that if someone keeps looking at their watch or over their shoulder, their focus isn’t on the conversation. The key is to just pay attention.

2. Use Positive Body Language

You can infer a lot from a person’s body language. Are they interested, bored, or anxious?

A good listener’s body language is open. They lean forward and express curiosity in what is being said. Their facial expression is either smiling, showing concern, conveying empathy, etc. They’re letting the speaker know that they’re being heard.

People say things for a reason—they want some type of feedback. For example, you tell your spouse, “I had a really rough day!” and your husband continues to check his newsfeed while nodding his head. Not a good response.

But what if your husband were to look up with questioning eyes, put his phone down, and say, “Oh, no. What happened?” How would feel, then? The answer is obvious.

According to Alan Gurney,[2]

“An active listener pays full attention to the speaker and ensures they understand the information being delivered. You can’t be distracted by an incoming call or a Facebook status update. You have to be present and in the moment.

Body language is an important tool to ensure you do this. The correct body language makes you a better active listener and therefore more ‘open’ and receptive to what the speaker is saying. At the same time, it indicates that you are listening to them.”

3. Avoid Interrupting the Speaker

I am certain you wouldn’t want to be in the middle of a sentence only to see the other person holding up a finger or their mouth open, ready to step into your unfinished verbiage. It’s rude and causes anxiety. You would, more than likely, feel a need to rush what you’re saying just to finish your sentence.

Interrupting is a sign of disrespect. It is essentially saying, “what I have to say is much more important than what you’re saying.” When you interrupt the speaker, they feel frustrated, hurried, and unimportant.

Interrupting a speaker to agree, disagree, argue, etc., causes the speaker to lose track of what they are saying. It’s extremely frustrating. Whatever you have to say can wait until the other person is done.

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Be polite and wait your turn!

4. Ask Questions

Asking questions is one of the best ways to show you’re interested. If someone is telling you about their ski trip to Mammoth, don’t respond with, “that’s nice.” That would show a lack of interest and disrespect. Instead, you can ask, “how long have you been skiing?” “Did you find it difficult to learn?” “What was your favorite part of the trip?” etc. The person will think highly of you and consider you a great conversationalist just by you asking a few questions.

5. Just Listen

This may seem counterintuitive. When you’re conversing with someone, it’s usually back and forth. On occasion, all that is required of you is to listen, smile, or nod your head, and your speaker will feel like they’re really being heard and understood.

I once sat with a client for 45 minutes without saying a word. She came into my office in distress. I had her sit down, and then she started crying softly. I sat with her—that’s all I did. At the end of the session, she stood, told me she felt much better, and then left.

I have to admit that 45 minutes without saying a word was tough. But she didn’t need me to say anything. She needed a safe space in which she could emote without interruption, judgment, or me trying to “fix” something.

6. Remember and Follow Up

Part of being a great listener is remembering what the speaker has said to you, then following up with them.

For example, in a recent conversation you had with your co-worker Jacob, he told you that his wife had gotten a promotion and that they were contemplating moving to New York. The next time you run into Jacob, you may want to say, “Hey, Jacob! Whatever happened with your wife’s promotion?” At this point, Jacob will know you really heard what he said and that you’re interested to see how things turned out. What a gift!

According to new research, “people who ask questions, particularly follow-up questions, may become better managers, land better jobs, and even win second dates.”[3]

It’s so simple to show you care. Just remember a few facts and follow up on them. If you do this regularly, you will make more friends.

7. Keep Confidential Information Confidential

If you really want to be a better listener, listen with care. If what you’re hearing is confidential, keep it that way, no matter how tempting it might be to tell someone else, especially if you have friends in common. Being a good listener means being trustworthy and sensitive with shared information.

Whatever is told to you in confidence is not to be revealed. Assure your speaker that their information is safe with you. They will feel relieved that they have someone with whom they can share their burden without fear of it getting out.

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Keeping someone’s confidence helps to deepen your relationship. Also, “one of the most important elements of confidentiality is that it helps to build and develop trust. It potentially allows for the free flow of information between the client and worker and acknowledges that a client’s personal life and all the issues and problems that they have belong to them.”[4]

Be like a therapist: listen and withhold judgment.

NOTE: I must add here that while therapists keep everything in a session confidential, there are exceptions:

  1. If the client may be an immediate danger to himself or others.
  2. If the client is endangering a population that cannot protect itself, such as in the case of a child or elder abuse.

8. Maintain Eye Contact

When someone is talking, they are usually saying something they consider meaningful. They don’t want their listener reading a text, looking at their fingernails, or bending down to pet a pooch on the street. A speaker wants all eyes on them. It lets them know that what they’re saying has value.

Eye contact is very powerful. It can relay many things without anything being said. Currently, it’s more important than ever with the Covid-19 Pandemic. People can’t see your whole face, but they can definitely read your eyes.

By eye contact, I don’t mean a hard, creepy stare—just a gaze in the speaker’s direction will do. Make it a point the next time you’re in a conversation to maintain eye contact with your speaker. Avoid the temptation to look anywhere but at their face. I know it’s not easy, especially if you’re not interested in what they’re talking about. But as I said, you can redirect the conversation in a different direction or just let the person know you’ve got to get going.

Final Thoughts

Listening attentively will add to your connection with anyone in your life. Now, more than ever, when people are so disconnected due to smartphones and social media, listening skills are critical.

You can build better, more honest, and deeper relationships by simply being there, paying attention, and asking questions that make the speaker feel like what they have to say matters.

And isn’t that a great goal? To make people feel as if they matter? So, go out and start honing those listening skills. You’ve got two great ears. Now use them!

More Tips on How to Be a Better Listener

Featured photo credit: Joshua Rodriguez via unsplash.com

Reference

[1] Skills You Need: Active Listening
[2] Filtered: Body language for active listening
[3] Forbes: People Will Like You More If You Start Asking Follow-up Questions
[4] TAFE NSW Sydney eLearning Moodle: Confidentiality

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