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My Struggles With Email Triage

My Struggles With Email Triage
My struggles with email triage

I enjoy information, probably more than I should. I’ve managed to find a career path where information really is money — if I can break a story or create a new angle on it, I can eat at the end of the day. I’m constantly on the look out for new information that I can use. I get emails about all sorts of things, follow almost 300 blogs and websites via RSS and generally try to know everything the moment it happens.

As much as I love information, though, I’m willing to admit that I have a problem. I’m starting to get a little overloaded, and my old information triage system just isn’t working for me. Up until now, reading an email or post and acting on it immediately or getting it on my future tasks list has been enough. I was able to take a moment whenever a new email popped up and just go for it. No longer, though. I’ve got enough information coming my way that my system needs to mature.

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I already had labels implemented, in both my email account and my RSS reader, but they have become the final word in handling things. For instance, email newsletters are all labeled as such and are only read when more important matters have been dealt with, and are all read together. Same goes for blogs and websites. There are some sites that I simply must read in order to do my work — those go at the top of my list. Everything else can wait until I need a new project.

On Monday, I started an attempt to cut down the time I spend on email and other information. Up until now, I’ve kept a browser window open with my email, my RSS reader and other information tools open at all times. I broke down and took the advice of just about every productivity expert: I closed the window. It made a difference, too. Even taking a minute to delete an email is apparently enough to break my train of thought. It took sheer force of will — I really am an information addict — but, on Monday, I only checked my email four times over the course of my work day. It was okay, too. I know that I got more done than I normally would have, and nothing important slipped through the cracks. I managed to keep my RSS reading and other browsing to the same time frame.

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Penelope Trunk said something yesterday, while explaining why she never gets to that first, most important thing on her to-do list immediately. It really resonated with me: “…I sit down to work at 8am and I answer email. Which is never the most important thing, but it is always the most fun, because a full in-box is like a bucket full of lottery tickets: You never know, but you always hope you’ll hit big.” (The rest of the post isn’t about email, for the record.) That’s exactly what happens to me! I sit down, start reading and bump my first few tasks in order to process a few emails that really don’t measure up in importance.

I didn’t touch my computer for almost 36 hours — Monday evening through Wednesday morning. But when I logged on Wednesday and found 97 email in my inbox, I felt great — so many people wanted to talk to little ol’ me! I pared it down to 60 emails that I actually had to do something about, from responding to making notes on my calendar. We’re not even going to think about how many updates were waiting on my RSS reader. I knew that I really ought to just do a bit of quick triage to make sure nothing was urgent, and then move on to dealing with my work for the day. I could have handled anything else later and avoided any worries about a time crunch at the end of the day. But no. I got caught up in my email enjoyment and spent almost two hours going through all those emails, crafting responses and making notes. I have a nice, empty inbox to show for it, as well as a set of undone tasks. Saying that I fell off the wagon would be putting it lightly. Even worse, as I attempted to focus on getting my work done, I had a very difficult time shifting to spending more that a minute or two on the same thoughts.

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Creating a new method of processing information is an ongoing attempt for me. It would be far easier if I didn’t enjoy just reading the news for the heck of it, but I do know that getting used to not having information always at my finger tips may be the only way for me to focus on the important things — the things that I get paid for. For me, it’s a matter of finding balance between reading the information that leads me to future work and completing my current projects. I’m starting to think that, at least for me, checking my email once in the morning and once in the evening would be a great goal. I’m not sure how long it will take to reach that goal, but I’m working on repeating Monday’s success.

Do you have any ways that you keep yourself on track? Tricks to keep yourself from getting lost in email and other information? Please share — I may need all the help I can get!

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Last Updated on November 5, 2019

How to Cultivate Continuous Learning to Stay Competitive

How to Cultivate Continuous Learning to Stay Competitive

Assuming the public school system didn’t crush your soul, learning is a great activity. It expands your viewpoint. It gives you new knowledge you can use to improve your life. It is important for your personal growth. Even if you discount the worldly benefits, the act of learning can be a source of enjoyment.

“I have never let my schooling interfere with my education.” — Mark Twain

But in a busy world, it can often be hard to fit in time to learn anything that isn’t essential. The only things learned are those that need to be. Everything beyond that is considered frivolous. Even those who do appreciate the practice of lifelong learning, can find it difficult to make the effort.

Here are some tips for installing the habit of continuous learning:

1. Always Have a Book

It doesn’t matter if it takes you a year or a week to read a book. Always strive to have a book that you are reading through, and take it with you so you can read it when you have time.

Just by shaving off a few minutes in-between activities in my day I can read about a book per week. That’s at least fifty each year.

2. Keep a “To-Learn” List

We all have to-do lists. These are the tasks we need to accomplish. Try to also have a “to-learn” list. On it you can write ideas for new areas of study.

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Maybe you would like to take up a new language, learn a skill or read the collective works of Shakespeare. Whatever motivates you, write it down.

3. Get More Intellectual Friends

Start spending more time with people who think. Not just people who are smart, but people who actually invest much of their time in learning new skills. Their habits will rub off on you.

Even better, they will probably share some of their knowledge with you.

4. Guided Thinking

Albert Einstein once said,

“Any man who reads too much and uses his own brain too little falls into lazy habits of thinking.”

Simply studying the wisdom of others isn’t enough, you have to think through ideas yourself. Spend time journaling, meditating or contemplating over ideas you have learned.

5. Put it Into Practice

Skill based learning is useless if it isn’t applied. Reading a book on C++ isn’t the same thing as writing a program. Studying painting isn’t the same as picking up a brush.

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If your knowledge can be applied, put it into practice.

In this information age, we’re all exposed to a lot of information, it’s important to re-learn how to learn so as to put the knowledge into practice.

6. Teach Others

You learn what you teach. If you have an outlet of communicating ideas to others, you are more likely to solidify that learning.

Start a blog, mentor someone or even discuss ideas with a friend.

7. Clean Your Input

Some forms of learning are easy to digest, but often lack substance.

I make a point of regularly cleaning out my feed reader for blogs I subscribe to. Great blogs can be a powerful source of new ideas. But every few months, I realize I’m collecting posts from blogs that I am simply skimming.

Every few months, purify your input to save time and focus on what counts.

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8. Learn in Groups

Lifelong learning doesn’t mean condemning yourself to a stack of dusty textbooks. Join organizations that teach skills.

Workshops and group learning events can make educating yourself a fun, social experience.

9. Unlearn Assumptions

You can’t add water to a full cup. I always try to maintain a distance away from any idea. Too many convictions simply mean too few paths for new ideas.

Actively seek out information that contradicts your worldview.

Our minds can’t be trusted, but this is what we can do about it to be wiser.

10. Find Jobs that Encourage Learning

Pick a career that encourages continual learning. If you are in a job that doesn’t have much intellectual freedom, consider switching to one that does.

Don’t spend forty hours of your week in a job that doesn’t challenge you.

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11. Start a Project

Set out to do something you don’t know how. Forced learning in this way can be fun and challenging.

If you don’t know anything about computers, try building one. If you consider yourself a horrible artist, try a painting.

12. Follow Your Intuition

Lifelong learning is like wandering through the wilderness. You can’t be sure what to expect and there isn’t always an end goal in mind.

Letting your intuition guide you can make self-education more enjoyable. Most of our lives have been broken down to completely logical decisions, that making choices on a whim has been stamped out.

13. The Morning Fifteen

Productive people always wake up early. Use the first fifteen minutes of your morning as a period for education.

If you find yourself too groggy, you might want to wait a short time. Just don’t put it off later in the day where urgent activities will push it out of the way.

14. Reap the Rewards

Learn information you can use. Understanding the basics of programming allows me to handle projects that other people would require outside help. Meeting a situation that makes use of your educational efforts can be a source of pride.

15. Make Learning a Priority

Few external forces are going to persuade you to learn. The desire has to come from within. Once you decide you want to make lifelong learning a habit, it is up to you to make it a priority in your life.

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Featured photo credit: Paul Schafer via unsplash.com

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