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Know Where to Draw the Line for Enhanced Personal Productivity: Innovation versus Standardization

Know Where to Draw the Line for Enhanced Personal Productivity: Innovation versus Standardization
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One of the most powerful tools we can use to enhance personal productivity is to standardize tasks and processes. This is nothing new, yet it has become part of the much touted Toyota Production System as a way to reduce automobile manufacturing costs. A classic example from hundreds of years ago is the way that railways came up with a standard spacing or distance between the two parallel rails that make up a railway. Before they did, every railcar had to be unloaded and reloaded onto a railcar of a different gauge for each railway it traveled.

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However, too much standardization is also a bad thing. Henry Ford found this out when he refused to introduce new styles and colors when people started losing interest in his Model T cars that were produced by the millions in his day. He only made them in black at the time. Don’t try to come to a date with a standard agenda and present well-organized and detailed lists. How special do you make them feel when you book them in to a time slot? Or if you take them to the same restaurant all the time? Or if you picked up your date in one of Ford’s black Model Ts at the time?

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So, where do we draw the line? The answer for how much you should standardize is actually quite plain and simple: standardize as much as is practical so long as you and the other involved parties (customer, friends, etc.) derive greater value from the standardization than from a competing innovation. For a customer situation, if you have a standard, boring product, they might turn elsewhere for something more exciting. The same is true for a date. There are several areas or ways to standardize. A list of things that should probably be standardized for improved productivity are:

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  1. daily and weekly planning process,
  2. email and correspondence collection and response systems,
  3. sleep, exercise and eating times (your body loves these things),
  4. goal setting and reviews,
  5. business tools including software, notebooks, PDAs, etc. so that there isn’t tremendous waste in fiddling with these things to get them to work,
  6. daily chores list while finding ways to cover them more efficiently,
  7. rest and recreation times,
  8. preparation for any type of competition.

People who become overly preoccupied with the standardization aspects can become a real problem. Taking a family to a GTD productivity seminar on a vacation trip is probably not a great idea. Now, let’s take a look at what should be innovated for improved productivity. The following list of things should be handled with an innovative mindset:

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  1. reading (& audio and video) materials since limiting sources can cause stagnation,
  2. relationships – keep trying new things to keep them interesting and creative
  3. exercise routines themselves since doing the same exercises forever does less then changing the routine does,
  4. personal and professional networks because meeting new people in different areas can greatly broaden experiences and perspectives,
  5. fashion (overly standardizing this one can get you into trouble),
  6. vacations should be kept varied and interesting,
  7. recognition, appreciation and expressions of gratitude,
  8. places you take your dates or spouse to and the things you do.

The ways to determine the limits of how far you should go in standardizing are not always easy to know. We should be careful not to assume. Unchecked standardization might result in you seeing every office coffee mug with someone’s name on it and some there wearing the same suit every Wednesday. This would suggest your office experience is becoming a banal one. The person wearing the suit likely has no idea this is a problem and correctly assumes it to be a practical thing to do. Another example is the guy who brings home the roses every time he screws up doesn’t scream sincerity. There are some simple ways to find out where appropriate limits are such as:

  • asking someone familiar with a routine how it comes across. If handled right, people probably are not aware of it to begin with. For example, someone who always attends appointments on time by allowing an extra five minutes travel time will likely find no objection.
  • testing a new routine before fully implementing it.
  • develop a clear and preferably measurable indicator of success so that if something is working, it can be continued or discontinued.
  • decide if it adds value. If a standardized routine becomes a nightmare, it should be re-evaluated.

Whether you are manufacturing cars or picking up a date in one, know where the limits should be on standardizing versus innovating. Standardize wherever practical, but don’t go overboard or things won’t go well. Use this strategy to maximize productivity without losing spontaneity. Henry probably picked up his wife Clara in a black model T from time to time, but she married him before he invented it so it might not have mattered as much. However, showing up in a Model T to pick up a date today might be a great opener. Just know where to draw the line.

Peter Paul Roosen and Tatsuya Nakagawa are co-founders of Atomica Creative Group , a specialized strategic product marketing firm. Through leading edge insight and research, sound strategic planning and effective project management, Atomica helps companies achieve greater success in bringing new products to market and in improving their existing businesses. They have co-authored Overcoming Inventoritis now available.

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Last Updated on October 14, 2020

The Art of Humble Confidence

The Art of Humble Confidence

To be confident or not to be confident, that is the question. I’m not sure about you, but I’ve been a bit confused about all this discussion about the subject of confidence. Do you really need to be more confident or should you try to be more humble? I think the answer is both – you just have to know where to use it.

East VS West – Confidence, It’s a Cultural Thing

In typical Western countries, the answer to the confidence debate is obvious – more is better. Our heros are rebellious, independent and shoot first, ask questions later. I think this snippet of dialog from The Matrix sums it up best:

Agent Smith – “We’re willing to wipe the slate clean, give you a fresh start. All that we’re asking in return is your cooperation in bringing a known terrorist to justice.”
Neo – “Yeah. Well, that sounds like a pretty good deal. But I think I may have a better one. How about, I give you the finger”
[He does]
Neo -“ …and you give me my phone call.”

In Eastern countries, the tone is often considerably different. Elders are supposed to be revered not dismissed. The words ‘guru,’ meaning a teacher, and the philosophy of dharma, loosely translated to mean ‘duty,’ come from here. In Eastern cultures humility and respect are more important than confidence.

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These perspectives are generalizations, but it shows how the confidence debate goes back deep into our culture. I think that both extremes of pure confidence or pure humility are misguided. Instead of rectifying this situation by simply blending the two: becoming somewhat humble, somewhat confident all the time, I believe the answer is to know when to be confident and when to be humble.

Humble Confidence – Know When to Use It

I’m going to make another broad generalization. I believe that virtually every relationship you are going to have is going to fit into one of two major archetypes, either master or student. In peer relationships this master/student role may switch frequently, but it is extremely rare that the relationship never leans to one side.

In the master role, you are displaying confidence to get what you want. This is public speaker, leader or seducer. Being the master has advantages. You have more control and ability to influence from this role.

The student role is the opposite. You are intentionally displaying humility. This is the student, disciple or follower. Being the student has advantages too. You can learn a lot more in this role and are more likely to win the trust of the other person.

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Know When to Shut Up and Learn

If you are a typical Westerner, you are probably already thinking about which role you prefer. Being the leader is great. You get respect and a higher status. Most of all you get a greater degree of control.

But the problem is that you can’t and shouldn’t always try to be the leader. Trying to assume that role without the skills, resources or status to back it up will lead to conflict. More importantly, there are many times when you purposely want to display humility. Some of the benefits to the student role include:

  • You learn more.
  • Smooths relationships.
  • Makes others more willing to lend a helping hand.

Knowing when taking the humble route is to your advantage. It is far easier to get mentors and advisors if you use humility rather than arrogance. A small sacrifice to your ego can open up the potential to learn a lot.

Confidence to Persuade, Humility to Learn

In reality almost no relationship is as clearly defined as master/student. Within our connections, people have overlapping areas of expertise. I might be an expert in blogging to a non-blogger, but they might be an expert in finance. In each area there are different roles to take.

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Before any interaction ask yourself what the purpose is. Are you trying to learn or persuade?

Persuasion requires confidence. If you are trying to sell, instruct or lead you need to display the confidence to match your message. But learning requires humility. You won’t learn anything if you are constantly arguing with your professors, mentors or employers. Taking a dose of humility and temporarily making yourself a student gives you the opportunity to absorb.

Persuade Less, Learn More

Persuasion is great for immediate effect, but learning matters over the long-haul. Instead of washing over all your communication with pure confidence, look for opportunities to learn. Persuading someone to follow you may give you an immediate boost of satisfaction, but it doesn’t last. Learning, however, is an investment for the future.

Whenever I make a connection with someone and realize they have a skill or understanding I want, I am careful to express humility in that area. That means listening with what they say even if I don’t immediately agree and being patient with their response. This method often drastically cuts down the time I need to spend on trial and error to learn by myself.

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Confidence/Humility Doesn’t Replace Communication Skills

This approach of selectively using confidence and humility for different purposes doesn’t replace communication skills. Humility isn’t going to work if the other person thinks you’re an irritating whiner. Confidence won’t work if the entire room thinks you are an arrogant jerk. Knowing how to display these two qualities takes practice.

The next time you are about to enter into an interaction ask yourself why you are doing it. Are you trying to persuade or learn? Depending on which you can take a completely different tact for far better results.

Featured photo credit: BBH Singapore via unsplash.com

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