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How to Lead People for Results

How to Lead People for Results

    In a recent conversation I was told, “Leadership is about managing time and getting things done.” I couldn’t disagree more.

    In my role at the Free Articulator, I manage and lead writers and editors every day. It has been said in the past that trying to manage artists (and all of our writers are) is a very difficult task. I can’t honestly disagree with that. The following is a recount of the experience I’ve gained thus far in building teams that do the work.

    My response to the aforementioned person was this: leadership is about giving your people the tools to succeed.

    Developing Relationships: The Right Foundation

    I have met, and worked for, people who believed that a certain level of separation between themselves and their employees will make a better work environment. Apparently, it gives the impression that they really are the “boss,” another cut above the rest.

    Do you want to be a boss or a leader?

    Bosses give instructions and people follow them out to avoid a short meeting with the human relations director. If the financial need to hold onto the job disappears or another offer comes up, employees quit. The perfect example is the Pointy-Haired Boss from Dilbert. If you’re like that boss, your employees hate you and make witty cynical jokes about you all day.

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    Managers and leaders who forge relationships with employees are in a much better position. Many employees are likely to stick around even if a job with better pay comes up – within a reasonable margin, anyway. Better yet, where the employees of a Pointy-Haired Boss do the absolute minimum as ordered, those employees you have relationships with are likely to go a step further and provide you with the best outcome they can.

    Rule #1 of Relationships: Be Genuine

    The people who work for or with you (with you is always better) are not stupid. Yes, there are exceptions to the rule, but it goes without saying: develop genuine relationships. If you were to apply this advice and forge human relationships with your staff, but couldn’t manage to be real about it, then they’ll see right through it as a false attempt to care. Frankly, if you can’t care about your staff in a real way, you’re not management or leadership material. Unless you are part of the cast of Dilbert.

    If you’re in charge of hiring the people you work with, you’ve got a great advantage here!

    Personal Relationships Set The Tone

    I work with people who can tell me about both their successes and failures in business and personal life. They don’t do it to shirk their duties, they always get the job done, barring factors that simply make it impossible. Personal relationships do set the tone for their time working with you.

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    The Greatest Management Oxymoron: Leaders Serve

    Here’s another Pointy-Haired Boss trait: the power trip. Never get on the power trip. Never think that your position makes you more important. Your position and role is to serve everyone else. You provide direction and you provide assistance in getting the job done.

    You can’t do your employee’s jobs for them, but as the go-to person you can make sure that the daily operations are actually contributing to big picture goals. If you’re a Pointy-Haired Boss, you’re not the go-to person. You’re kept out of the loop, employees deceive you rather than discuss with you, and a lack of company cohesion means more problems and more time involved in attaining those big picture goals.

    So, you serve your staff. You’re there to help them get their job done, not to just tell them to do it.

    The term “big picture” is important, too. If your team cannot see the end result, the reasons why, the motivations, emotions and outcomes poured into and desired from a project, then their small-time thinking will be a demotivator. Show them the road ahead, and they’ll travel there.

    The Trademark of Great Leaders: Functional Teams

    Teams are selected from a pool of people with different skills, viewpoints, attitudes and desires. Good teams are not chosen before the project is, because it takes a certain person, and a certain set of people, to attain different goals.

    But selecting the right set of people is the easy part. Making them work together is hard.

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    Don’t Confuse Roles

    There are times when you don’t see your team working well together and you look for ways to solve this and resolve on the easiest thing you can find: artificial situations. Asking your e-commerce programmer to look over a design with the graphic artist is an artificial situation. You can’t get relationships and communication lines to grow this way, since both individuals will be peeved with the interruption that’s not beneficial to either of them.

    If good relationships don’t grow naturally, the least you can do is look for natural situations to promote them; get the copywriter to go through their content with the graphic artist, and discuss how the visual feel of the page should reflect the copy.

    Make Communication Work

    First, communication fails when people aren’t people, but roles and numbers. People have names, not designations. Bear this in mind when handing out email addresses.

    Second, don’t CC or memo everyone on everything. Again, the e-commerce programmer doesn’t need to or want to know about the low quality of the JPEGs in a web layout. You might think sending these memos to everyone makes them feel like their part of something, but what it does is clog up information lines.

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    “But it’s better than nothing!”

    No, it’s worse than nothing. When you clog up information lines, the information that matters – the information that does aid in building good communication and relationships – will probably go unnoticed.

    Building a Comfortable Atmosphere

    Still on the relationships topic, just because you try to forge them with your team doesn’t mean they’ll feel safe doing the same with each other. Eliminate the stuffy suit-and-tie atmosphere. I don’t mean necessarily change the dress code, but don’t be too formal; use it where necessary, especially when communicating with external publics, but promote a relaxed, fun yet productive environment internally.

    It is safe, free-flowing communication that produces results, not forced communication. Remember that if someone has a reason not to communicate, they probably won’t. Find the barriers and shove them off a cliff when nobody’s looking.

    I’ve only been doing this for a few years, but that’s my experience of building effective, cohesive and long-term teams. If you have a high turnover or low employee efficiency problem, give these tips a try. Through trial and error, they worked for me.

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    Joel Falconer

    Editor, content marketer, product manager and writer with 12+ years of experience in the startup, design and tech digital media industries.

    Mastering the Art of Prioritization The Importance of Scheduling Downtime How to Make Decisions Under Pressure 11 Free Mind Mapping Applications & Web Services How to Use Parkinson’s Law to Your Advantage

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    Last Updated on June 20, 2019

    50 Businesses You Can Start In Your Spare Time

    50 Businesses You Can Start In Your Spare Time

    Most people want a few more dollars in their wallets. But between an employer and family, the time most of us can devote to a second job is severely limited. Running a small side business can provide a few more options: you don’t have to show up at a set time and you can use skills you already have. Not all will be perfect for everyone, of course, and I’m sure that you’ll have a few ideas of your own after reading this list. If you’d like to share any other business ideas, please add them in the comments.

    1. Selling collectibles — From antique books to teddy bears, there are plenty of opportunities to buy and sell collectibles. It’s important to familiarize yourself with the collectible of your choice but if you choose something that you’ve been collecting for a while, you’ve got a head start.
    2. Locating apartments — It can take time to sort through apartment listings, but you can make some money by finding the perfect apartment for a renter.
    3. Baby proofing — New parents often prefer to bring in an expert to make sure their home is safe for a new baby.
    4. Calligraphic writing — If you’ve got elegant handwriting, you can pick up gigs writing or addressing wedding invitations, holiday cards and more.
    5. Selling coupons — Search on eBay for coupons right now and you’ll see thousands of listings for coupons. It’s just a matter of clipping and listing what you find in your Sunday newspaper.
    6. Pet training — A surprising number of people don’t know where to start in training a pet. Even teaching Rover simple commands like ‘Sit’ and ‘Stay’ can bring in a few dollars.
    7. Running errands — A wide variety of people want to outsource their errands, from those folks who aren’t able to leave their homes easily to those who have a busy schedule.
    8. Researching family trees — Amateur genealogists often call in experts, especially to handle research that has to be done in person in a far off place. If you’re willing to go to a local church and copy a few records, you can handle many family tree research requests.
    9. Supplying firewood — The prerequisite for selling firewood is having a source of wood; if you’ve got some land where you can cut down a few trees, you’ve got a head start.
    10. Hauling — As more people trade in their SUVs for compact cars, hauling is becoming more important: people have to rent a truck or hire a hauler for even small loads.
    11. Image consulting — Image consultants provide a wide variety of services, ranging from offering advice on appearance to teaching etiquette.
    12. Menu planning — For many people, the trip up in eating home-cooked or healthy meals is knowing what to prepare. Meal planners set a schedule to solve certain dietary problems.
    13. Microfarming — Cultivating food and flowers on small plots of land allows you to sell produce easily.
    14. Offering notary public services — Notary publics can witness and authenticate documents: a service needed for all sorts of official documents.
    15. Teaching music — If you’re skilled with a musical instrument, you can earn money by offering lessons.
    16. Mystery shopping — Mystery shoppers check the conditions and service at a store and report back to the store’s higher-ups.
    17. Offering research services — Just by reading up on a topic and compiling a report on it can earn you money.
    18. Personal shopping — Personal shoppers typically select gifts, apparel and other products for clients, helping them save time.
    19. Pet breeding — Purebred pets can be quite value, especially if you can verify their pedigree.
    20. Removing snow — During the winter months, shoveling walks can still be a reliable way to earn money. You might be asked to take care of the driveway too.
    21. Utility auditing — As people become environmentally-concious, they want to know just how efficient their homes are. With some simple testing, you can tell them.
    22. Offering web hosting services — Providing server space can be lucrative, particularly if you can provide tech support to your clients.
    23. Cutting lawns — An old standby, cutting lawns and other landscaping services can provide a second income in the summer.
    24. Auctioning items on eBay — Want to get rid of all your old stuff? Stick it up on eBay and auction it off.
    25. Babysitting — Child care of all kinds, from babysitting to nannying, can offer constant opportunities.
    26. Freelance writing — If you’ve got the skills to write clearly, you can sell your pen for everything from blogs to advertising copy.
    27. Selling blog and website themes — Do a little designing on the side? Customers that don’t want to pay full price for a website will often pay for a template or theme.
    28. Offering computer help — Particularly with people new to computers, you can earn money by providing in-home computer help.
    29. Designing websites — It may require a little skilled effort, but designing websites remains a reliable source of income.
    30. Selling stock photography — For shutterbugs, an easy way to put a photography collection to work is to post it to a stock photography site.
    31. Freelance designing — Check with local businesses: you can provide brochures, business cards and other design work and get paid a good fee.
    32. Tutoring — Math and languages reamin the easiest subjects to find tutoring gigs for, but there is demand for other fields as well.
    33. Housesitting / petsitting — Stopping in to check on a house or pet can earn you some money, and maybe even a place to stay.
    34. Building niche websites — If you can put together a site on a very specific topic, you can put targeted ads on it and make money quickly.
    35. Translating — The variety of translating work available is huge: written word, on the spot and more is easy to find even on a part-time basis.
    36. Creating custom crafts — No matter what kind of crafts you make, there’s likely a market for it. Etsy remains one of the easiest places to sell crafts.
    37. Setting up a wi-fi hotspot — With a little bit of equipment, you can set up a wi-fi hotspot and charge your neighbors for the access they’ve been ‘borrowing.’
    38. Selling an e-book — You can write an e-book about almost anything and put it up for sale online.
    39. Affiliate marketing — If you’re willing to market other companies’ products, you can earn a cut of the sales.
    40. Renting out your spare room — From looking for a long-term roommate to listing your guest room on couch surfing sites, that spare room can make you money.
    41. Offering handy man services — Handling small household tasks can provide you with plenty of work, although you’ll probably be expected to have your own tools.
    42. Teaching an online class — Share your expertise through a website, an online seminar or variety of other methods.
    43. Building furniture — For those with the skill to create handmade furniture, selling their creations is often just a matter of advertising.
    44. Providing personal chef services — Personal chefs prepare meals ahead of time for customers, leaving their customers with a full freezer and no mess.
    45. Event planning — From planning corporate events to bar mitzvahs, an event planning business can require plenty of work and offer plenty of pay.
    46. Installing home safety products — Particularly as Baby Boomers age, people able to install handrails and other home safety products are in demand.
    47. Altering / tailoring — If your sewing skills are up to par, altering garments is coming back as people try to stretch more wear out of their clothing.
    48. Offering in-home beauty services — Hair cuts, makeup and other beauty services that can be performed at home have a growing demand.
    49. Business coaching — Helping others to establish and develop their businesses can provide many opportunities to earn money.
    50. Writing resumes — Writing resumes can provide a reliable income, especially if you can put a polish on a client’s credentials.

    There are plenty of offers that claim to provide you with the opportunity to make thousands of dollars a week. Unfortunately, none of these businesses will provide that sort of income, but they aren’t scams either. They were chosen because they all require a minimum investment to get started — some require nothing more than a flyer advertising your business. Even better, if you do enjoy any of these businesses, there is a potential with most of them to continue to expand — perhaps even to the point of going full time.

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    Featured photo credit: Omar Prestwich via unsplash.com

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