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How to Lead People for Results

How to Lead People for Results

    In a recent conversation I was told, “Leadership is about managing time and getting things done.” I couldn’t disagree more.

    In my role at the Free Articulator, I manage and lead writers and editors every day. It has been said in the past that trying to manage artists (and all of our writers are) is a very difficult task. I can’t honestly disagree with that. The following is a recount of the experience I’ve gained thus far in building teams that do the work.

    My response to the aforementioned person was this: leadership is about giving your people the tools to succeed.

    Developing Relationships: The Right Foundation

    I have met, and worked for, people who believed that a certain level of separation between themselves and their employees will make a better work environment. Apparently, it gives the impression that they really are the “boss,” another cut above the rest.

    Do you want to be a boss or a leader?

    Bosses give instructions and people follow them out to avoid a short meeting with the human relations director. If the financial need to hold onto the job disappears or another offer comes up, employees quit. The perfect example is the Pointy-Haired Boss from Dilbert. If you’re like that boss, your employees hate you and make witty cynical jokes about you all day.

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    Managers and leaders who forge relationships with employees are in a much better position. Many employees are likely to stick around even if a job with better pay comes up – within a reasonable margin, anyway. Better yet, where the employees of a Pointy-Haired Boss do the absolute minimum as ordered, those employees you have relationships with are likely to go a step further and provide you with the best outcome they can.

    Rule #1 of Relationships: Be Genuine

    The people who work for or with you (with you is always better) are not stupid. Yes, there are exceptions to the rule, but it goes without saying: develop genuine relationships. If you were to apply this advice and forge human relationships with your staff, but couldn’t manage to be real about it, then they’ll see right through it as a false attempt to care. Frankly, if you can’t care about your staff in a real way, you’re not management or leadership material. Unless you are part of the cast of Dilbert.

    If you’re in charge of hiring the people you work with, you’ve got a great advantage here!

    Personal Relationships Set The Tone

    I work with people who can tell me about both their successes and failures in business and personal life. They don’t do it to shirk their duties, they always get the job done, barring factors that simply make it impossible. Personal relationships do set the tone for their time working with you.

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    The Greatest Management Oxymoron: Leaders Serve

    Here’s another Pointy-Haired Boss trait: the power trip. Never get on the power trip. Never think that your position makes you more important. Your position and role is to serve everyone else. You provide direction and you provide assistance in getting the job done.

    You can’t do your employee’s jobs for them, but as the go-to person you can make sure that the daily operations are actually contributing to big picture goals. If you’re a Pointy-Haired Boss, you’re not the go-to person. You’re kept out of the loop, employees deceive you rather than discuss with you, and a lack of company cohesion means more problems and more time involved in attaining those big picture goals.

    So, you serve your staff. You’re there to help them get their job done, not to just tell them to do it.

    The term “big picture” is important, too. If your team cannot see the end result, the reasons why, the motivations, emotions and outcomes poured into and desired from a project, then their small-time thinking will be a demotivator. Show them the road ahead, and they’ll travel there.

    The Trademark of Great Leaders: Functional Teams

    Teams are selected from a pool of people with different skills, viewpoints, attitudes and desires. Good teams are not chosen before the project is, because it takes a certain person, and a certain set of people, to attain different goals.

    But selecting the right set of people is the easy part. Making them work together is hard.

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    Don’t Confuse Roles

    There are times when you don’t see your team working well together and you look for ways to solve this and resolve on the easiest thing you can find: artificial situations. Asking your e-commerce programmer to look over a design with the graphic artist is an artificial situation. You can’t get relationships and communication lines to grow this way, since both individuals will be peeved with the interruption that’s not beneficial to either of them.

    If good relationships don’t grow naturally, the least you can do is look for natural situations to promote them; get the copywriter to go through their content with the graphic artist, and discuss how the visual feel of the page should reflect the copy.

    Make Communication Work

    First, communication fails when people aren’t people, but roles and numbers. People have names, not designations. Bear this in mind when handing out email addresses.

    Second, don’t CC or memo everyone on everything. Again, the e-commerce programmer doesn’t need to or want to know about the low quality of the JPEGs in a web layout. You might think sending these memos to everyone makes them feel like their part of something, but what it does is clog up information lines.

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    “But it’s better than nothing!”

    No, it’s worse than nothing. When you clog up information lines, the information that matters – the information that does aid in building good communication and relationships – will probably go unnoticed.

    Building a Comfortable Atmosphere

    Still on the relationships topic, just because you try to forge them with your team doesn’t mean they’ll feel safe doing the same with each other. Eliminate the stuffy suit-and-tie atmosphere. I don’t mean necessarily change the dress code, but don’t be too formal; use it where necessary, especially when communicating with external publics, but promote a relaxed, fun yet productive environment internally.

    It is safe, free-flowing communication that produces results, not forced communication. Remember that if someone has a reason not to communicate, they probably won’t. Find the barriers and shove them off a cliff when nobody’s looking.

    I’ve only been doing this for a few years, but that’s my experience of building effective, cohesive and long-term teams. If you have a high turnover or low employee efficiency problem, give these tips a try. Through trial and error, they worked for me.

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    Last Updated on October 18, 2018

    10 Key Characteristics of a Highly Successful Entrepreneur

    10 Key Characteristics of a Highly Successful Entrepreneur

    When it comes to starting your own business and pursuing your dream of becoming an entrepreneur, it can be advantageous to go all in and embrace the flexibility of finally quitting your day job.

    Keep in mind, though, that it takes a special kind of person to take the business world by storm: a person who has cultivated the key characteristics of entrepreneurial success.

    People with these characteristics are likely to succeed, whereas people without them have difficulty moving forward with even the most brilliant business ideas.

    These characteristics of an entrepreneur are so important that I’ve decided to cover all 10 of them in detail so that you can start your business with your best foot forward.

    1. Successful Entrepreneurs Practice Discipline

    Plenty of business experts claim that you can’t get anywhere as an entrepreneur without vision or creativity, but that’s simply not the truth. Instead, the one quality that no entrepreneur can be successful without is discipline.

    To build an idea into a business, you have to have the discipline to spend time slogging through the least fun parts of running a business (like the bookkeeping), rather than taking that time to do something fun.

    Andrew Carnegie, one of the most financially successful Americans of all time, grew up working dull and difficult jobs in factories. Despite going to bed hungry some nights, he continued doing his best work. He was eventually hired by a railroad company and continued to move up the ladder until starting his own successful businesses. Carnegie is a fine example of an entrepreneur dedicated to discipline and hard work. He truly earned his dreams of prosperity and success.

    When you’re the boss, there’s no one to keep you at work except yourself — and there’s no short-term consequences for skipping out early.

    Sure, if an entrepreneur plays hooky enough he knows that the business just won’t happen, but it’s very hard to convince someone that ‘just this once’ won’t hurt (and to keep ‘just this once’ from becoming a daily occurrence).

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    2. Successful Entrepreneurs Keep Calm

    Things go wrong when you run your own business.

    Most entrepreneurs go through crises with their businesses — and more than a few wind up with outright failures on their hands. But when you’re responsible for a business, you have to be able to keep calm in any situation. Any other reaction — whether you lose your temper or get flustered — compounds the problem.

    Instead, a good entrepreneur must have the ability to keep his cool in an emergency or crisis. It may not make the problem easier to solve, but it certainly won’t make it harder.

    Honestly, losing your calm is a quick path to becoming the kind of person who gives up in the face of adversity. Instead giving in to frustration, remember classic entrepreneur Benjamin Franklin.

    Franklin kept his calm as he experimented and tweaked his inventions again and again in pursuit of success. He didn’t give up during his many failures – he chose to innovate. You can choose innovation, too.

    If an entrepreneur can handle failure without frustration or anger, s/he can move past it to find success.

    3. Successful Entrepreneurs Pay Attention to Details

    Restricting your attention to the big picture can be even more problematic than ‘sweating the small stuff.’

    As an entrepreneur, unless venture capital has magically dropped out of the sky, a small expense can be a killer. It’s attention to detail that can make a small business successful when it has competition and it’s attention to detail that can keep costs down.

    Attention to detail can be difficult to maintain — going over ledgers can be tedious even when you aren’t trying to pay close attention — but keeping your eye on a long-term vision is just asking for a problem to sneak in under a radar.

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    After a business grows, an entrepreneur might be able to hire someone to worry about the details. In the beginning, though, only one person can take responsibility for the details.

    Skeptical about the importance of details? Look no further than Howard Schultz, who grew a small coffee shop called Starbucks into one of the most globally successful coffee businesses in the world through his extreme attention to detail.

    He is famous for taking all aspects of growing a business into account, paying attention not only to financially smart business decisions, but also focusing on socially responsible business decisions. Details can take you far.

    4. Successful Entrepreneurs Embrace Risks

    No entrepreneur has a sure thing, no matter how much money s/he stands to earn on a given product. Even if a product tests well, the market can change, the warehouse can burn down and a whole slew of other misfortune can befall a small business.

    It’s absolutely risky to run a business of your own and while you can get some insurance, it’s not like most investment options. Even worse, if something does go wrong, it’s the entrepreneur’s responsibility — no matter the actual cause. In order to deal with all of that without developing an ulcer, you have to have a good tolerance for risk.

    You don’t need to channel your inner frat boy and take on absolutely stupid risks, but you need to know just how much you can afford to risk — and get a good idea of how likely you are to lose it. If the numbers make you uncomfortable, the risk is too great.

    Embracing risks is essential for growth and additional success, as well. Walt Disney, for example, could have stayed comfortable with his advances in the film and animation industries, but decided to expand his brand with a new dream: a theme park that soared above the competition. Without taking this risk, the incredibly successful Disney theme park empire would never have come about.

    An entrepreneur has to be willing to accept pretty big risks, with some level of comfort.

    5. Successful Entrepreneurs are Balanced

    You can take any characteristic too far. There’s a point at which attention to detail can become obsession or calm can become unemotional response.

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    As an entrepreneur, you have to be able to balance your characteristics, getting the most of them without going over the edge. But balance for an entrepreneur goes far beyond keeping your characteristics in check, though.

    Just as an entrepreneur doesn’t have a boss to keep them at work when necessary, they don’t have one to send them home when they’re done. If you are working for yourself, you have to decide how to balance your work and home life — and if you have a day job to add into the equation, balance just gets more complicated.

    Oprah Winfrey, one of the most successful and influential entrepreneurs out there, understands the importance of balance. Winfrey has a lot going on; she runs her own media kingdom, acts, produces films, publishes print, and more. In an interview with Fast Company,[1] she talks about her efforts to balance priorities and self care, saying that she must ask herself what is truly important in each limited day.

    You may or may not have as much on your plate as Oprah, but learning how to balance whatever you have going on in life will certainly help you farther along down the road as you learn to be a great entrepreneur.

    6. Successful Entrepreneurs are Passionate and Motivated

    In order to develop any of the above characteristics, you must have a foundation of passion. Staying disciplined day after day during the building of your business takes unrivaled motivation.

    Before you start any business, ask yourself if you can sustain true excitement about your idea during even the darkest days ahead of you. If the answer is yes, then good for you! Nurture your natural motivation by taking these action steps throughout your business journey:

    • Commit to making short and long-term goals. Check in with them often to stay on task.
    • Have a plan in place for the inevitable days when you feel discouraged. Make a list of things that will help keep you motivated and focused.
    • Share your ideas with trusted individuals who are just as excited as you are. They will help keep your enthusiasm rolling even when you are feeling down.

    By being prepared for apathetic days and holding fast to your authentic passion, you can actually enjoy your journey to success.

    7. Successful Entrepreneurs Adapt

    Remember this one word: flexibility. Seasoned entrepreneurs know that change is not only a part of life, but also a part of the business world. Expect change and choose to adapt.

    As a new entrepreneur, it will be tempting to cling to your original business plan with no exceptions, even if you notice it isn’t working. Good entrepreneurs know that it’s okay to make smart, informed changes in order to ensure efficiency.

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    8. Successful Entrepreneurs are Marketing and Sales Experts

    No matter what kind of business you are starting, a knowledge of marketing and sales will save you many headaches. A passion for creating a beautiful handmade lifestyle product is not enough to run a successful lifestyle brand; it is critical that you understand key business principles in addition to your natural skills or great product line.

    Not sure how to start? Taking business courses is a great idea, but you can also easily brush up on sales and marketing through free online resources. Check out these 10 Sales Skills Everyone Should Master To Be Successful to begin now.

    9. Successful Entrepreneurs Have Strong Money Management

    Along with sales and marketing skills, money management is a very useful tool in the box of the entrepreneur. Understanding how to best manage your money can be the difference between early success and early failure in the business world.

    If money management isn’t your strongest skill, prepare to hire a financial expert to help you with any tricky business that comes up. Financial guidance and knowledge is never a bad idea.

    10. Successful Entrepreneurs Ask Questions and Continually Improve

    Pride is a natural human quality, but it’s important to humbly conduct some constructive criticism every now and again on both yourself as a leader and your new business as a whole.

    Assess how things are going and be willing to make positive changes if necessary. Here’re 15 ways to cultivate lifelong learning.

    If you are always improving, then how can you ultimately fail?

    The Bottom Line

    Let me remind you of one important fact: the qualities of an entrepreneur listed here are not exclusively available to some people and elusive to others.

    Although some people may have natural strengths and weaknesses, these qualities can be learned by anyone interested in taking up the entrepreneurial challenge. It might not be easy to change old habits, but it is absolutely possible to cultivate these characteristics in yourself.

    Whether you’re a business owner or an aspiring entrepreneur, with hard work, you can train yourself to develop the qualities that truly determine the entrepreneurial spirit and future success.

    Featured photo credit: Unsplash via unsplash.com

    Reference

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