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How to Give a Killer Evaluation

How to Give a Killer Evaluation
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Ever gone into a performance review, had to deliver a speech or make a sales pitch and become more concerned about what the reviewer was going to say or write than what was in the presentation? It can be like going to the dentist for a root canal. This is a tough area, but it can be even more difficult for whoever is doing the evaluation.

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A badly done evaluation can cause the following undesirable outcomes:

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  • the person quits, leaves, walks out or throws coffee in your face.
  • the review becomes an demotivator for future presentations.
  • a friend becomes an enemy. An evaluation reflects on the evaluator as much as it does the person who is receiving it.

A good or great evaluation should do the following:

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  • inspire the person receiving it to new heights.
  • give the recipient specific information that can be used constructively.
  • encourage the person to seek additional input and evaluation.
  • maintain the person’s respect and build your relationship based on trust.

The “sandwich technique” is a simple strategy widely used in Toastmasters International, the world’s leading organization dedicated to helping people improve their communication and leadership skills. It can be used to give a killer evaluation that will leave the recipient in a positive state. The technique simply involves starting the evaluation by mentioning some positive aspects, followed by a couple of specific suggestions for improvement and ending with some positive comments. Better yet, end it with an positive overall impression. For example, “Betty, you had a great smile and engaged the audience well. People connected with you. I noticed though that you were taking too much time going into the discussion about product features, rather then the benefits they would be getting. But they got a lot from the customer examples you gave and the presentation didn’t get bogged down and run too long. Your passion came through great. Good luck on the closing session tomorrow.”

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As an evaluator, here are some tips that work well with evaluations:

  • Know the objectives of the performance, whether it is a speech, sales presentation or job review.
  • Don’t be a critic. This isn’t a movie. This is part of a process of building up team members. Nor is it about passing or failing – leave that in school. Act like a coach, not like a judge.
  • It is not about you, it is about the person receiving the feedback. Sometimes, especially when evaluations are not done one on one, the evaluator can lose sight of the presenter and take tangents. Going off on an inspirational, preachy rant is not going to be as helpful as giving the presenter or team member specific constructive feedback.
  • Keep it simple. Figure out which areas to emphasize and which to leave out. The guts of the most evaluations can be broken into three areas: a) content, b) organization, c) delivery. For an after dinner speech, during drinks, content usually doesn’t matter since people just want to be entertained. Not true for a technical presentation. Organization becomes critical where time constraints are tight.
  • Prioritize and comment only on a couple main points. Like the farmer who has a truckload of feed for when the cows come home at night. If only one shows up, don’t give her the whole load!
  • Create a simple evaluation form. A blank sheet of paper works well in a pinch. A single sheet of notes broken into parts with the top third being some positive specific comments, the middle third being one or two specific suggestions for improvement and the bottom third for overall positive impression and maybe a closing comment. This can help focus the discussion and also can be something the person can take away from the review for later consideration. It does not need to be like those multi-point checkbox things they use for government inspections.
  • Do not give a “whitewash” evaluation. Avoiding candor hurts more than it helps. Being honest and direct adds value. If the presentation is a bomb or if you are going to fire the person, it does not help either party to give a falsely positive evaluation. There can still be positive aspects but if the overall outcome was below par, don’t hide that fact.
  • Practice, practice, practice. If you need a forum, an easy one is one of the local Toastmasters clubs. There are also courses available. An killer evaluation should not take a long time. Three to five minutes is enough for an evaluation of a stage performance and should be given as soon as possible after the performance ends. It should not come after things have been forgotten. For a sales presentation, it often becomes a little more involved depending on the particular circumstances. It can be done in a quick 5 to 10 minute session, or over a long lunch if the sale did not close after months of work on it. Job performance reviews should be done in a pre-determined amount of time that you stick with whether it be 15 minutes, an hour or whatever. The evaluation component should be a certain pre-determined percentage of if it. The remainder used for setting performance targets, etc.

If you are not sure how well you are doing in your evaluations, get an evaluator to evaluate your evaluation. Then ask yourself, would you want to go through that again? If you are consistently receiving bad evaluations from someone, print out this article, highlight the relevant portions and send it to the offender with a polite indication you are giving feedback because you care about the process. We would love to receive an evaluation on our evaluation article! Please post comments and share your experiences giving and receiving evaluations (the good, the bad and the ugly).

Peter Paul Roosen and Tatsuya Nakagawa are co-founders of Atomica Creative Group, a specialized strategic product marketing firm. Through leading edge insight and research, sound strategic planning and effective project management, Atomica helps companies achieve greater success in bringing new products to market and in improving their existing businesses. They have co-authored Overcoming Inventoritis: Happy About® Not flushing Away Your Innovation Dollars now available.

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Last Updated on January 2, 2019

7 Steps For Making a New Year’s Resolution and Keeping It

7 Steps For Making a New Year’s Resolution and Keeping It

Are you keen to reinvent yourself this year? Or at least use the new year as a long overdue excuse to get rid of bad habits or pick up new ones?

Yes, it’s that time of year again. The time of year when we feel as if we have to turn over a new leaf. The time when we misguidedly imagine that the arrival of a new year will magically provide the catalyst, motivation and persistence we need to reinvent ourselves.

Traditionally, New Year’s Day is styled as the ideal time to kick start a new phase in your life and the time when you must make your all important new year’s resolution. Unfortunately, the beginning of the year is also one of the worst times to make a major change in your habits because it’s often a relatively stressful time, right in the middle of the party and vacation season.

Don’t set yourself up for failure this year by vowing to make huge changes that will be hard to keep. Instead follow these seven steps for successfully making a new year’s resolution you can stick to for good.

1. Just pick one thing

If you want to change your life or your lifestyle don’t try to change the whole thing at once. It won’t work. Instead pick one area of your life to change to begin with.

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Make it something concrete so you know exactly what change you’re planning to make. If you’re successful with the first change you can go ahead and make another change after a month or so. By making small changes one after the other, you still have the chance to be a whole new you at the end of the year and it’s a much more realistic way of doing it.

Don’t pick a New Year’s resolution that’s bound to fail either, like running a marathon if you’re 40lbs overweight and get out of breath walking upstairs. If that’s the case resolve to walk every day. When you’ve got that habit down pat you can graduate to running in short bursts, constant running by March or April and a marathon at the end of the year. What’s the one habit you most want to change?

2. Plan ahead

To ensure success you need to research the change you’re making and plan ahead so you have the resources available when you need them. Here are a few things you should do to prepare and get all the systems in place ready to make your change.

Read up on it – Go to the library and get books on the subject. Whether it’s quitting smoking, taking up running or yoga or becoming vegan there are books to help you prepare for it. Or use the Internet. If you do enough research you should even be looking forward to making the change.

Plan for success – Get everything ready so things will run smoothly. If you’re taking up running make sure you have the trainers, clothes, hat, glasses, ipod loaded with energetic sounds at the ready. Then there can be no excuses.

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3. Anticipate problems

There will be problems so make a list of what they’ll be. If you think about it, you’ll be able to anticipate problems at certain times of the day, with specific people or in special situations. Once you’ve identified the times that will probably be hard work out ways to cope with them when they inevitably crop up.

4. Pick a start date

You don’t have to make these changes on New Year’s Day. That’s the conventional wisdom, but if you truly want to make changes then pick a day when you know you’ll be well-rested, enthusiastic and surrounded by positive people. I’ll be waiting until my kids go back to school in February.

Sometimes picking a date doesn’t work. It’s better to wait until your whole mind and body are fully ready to take on the challenge. You’ll know when it is when the time comes.

5. Go for it

On the big day go for it 100%. Make a commitment and write it down on a card. You just need one short phrase you can carry in your wallet. Or keep it in your car, by your bed and on your bathroom mirror too for an extra dose of positive reinforcement.

Your commitment card will say something like:

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  • I enjoy a clean, smoke-free life.
  • I stay calm and in control even under times of stress.
  • I’m committed to learning how to run my own business.
  • I meditate daily.

6. Accept failure

If you do fail and sneak a cigarette, miss a walk or shout at the kids one morning don’t hate yourself for it. Make a note of the triggers that caused this set back and vow to learn a lesson from them.

If you know that alcohol makes you crave cigarettes and oversleep the next day cut back on it. If you know the morning rush before school makes you shout then get up earlier or prepare things the night before to make it easier on you.

Perseverance is the key to success. Try again, keep trying and you will succeed.

7. Plan rewards

Small rewards are great encouragement to keep you going during the hardest first days. After that you can probably reward yourself once a week with a magazine, a long-distance call to a supportive friend, a siesta, a trip to the movies or whatever makes you tick.

Later you can change the rewards to monthly and then at the end of the year you can pick an anniversary reward. Something that you’ll look forward to. You deserve it and you’ll have earned it.

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Whatever your plans and goals are for this year, I’d do wish you luck with them but remember, it’s your life and you make your own luck.

Decide what you want to do this year, plan how to get it and go for it. I’ll definitely be cheering you on.

Are you planning to make a New Year’s resolution? What is it and is it something you’ve tried to do before or something new?

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