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How to Deal When Your Favorite Application Goes Down

How to Deal When Your Favorite Application Goes Down

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    I use a lot of free online services every day, along with a few applications I downloaded from the web. There are a few that I really can’t get any work done without: all my email goes to Gmail, I use Scribefire to write each of my blog posts and I’m constantly using Twitter to do research. I particularly like web-based applications because I can switch computers without a problem.

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    Despite the benefits of using all these great applications, though, sometimes something goes wrong. Last week, for instance, ScribeFire 3.2 came out. I updated and got back to writing blog posts. When I went to publish, though, nothing happened. Something had broken with the update. The folks at ScribeFire got things fixed up in a hurry, releasing version 3.2.1, but it’s a good reminder to have a plan of action in place if you rely on an application that you have only minimal control over.

    Putting Together That Plan

    Sometimes you’ll try to access a service that normally works just fine — but there will be some sort of hiccup in the process. A hiccup doesn’t always mean that something has gone wrong with the service you’re using, though: there can be a problem at your end just as easily as there can be a passing problem. Assuming the issue doesn’t resolve itself immediately, it’s worth checking to see whether other people are having the same issue.

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    My initial plan has two parts. First, I visit DownForEveryoneOrJustMe.com. Just type in the site that you’re having problems with on the front page and you’ll get an immediate response on whether the site is up or down. It’s an extremely simple approach, useful as an initial check. My second stop is usually Twitter. Many Twitter users have gotten into the habit of posting about their problems with applications almost immediately. Visiting Search.Twitter.com and looking for a specific application name can give you a good idea of who’s having problems.

    In many cases, Twitter offers a much better over all view — especially if there is a problem with an application with a working website. For ScribeFire, for instance, DownForEveryoneOrJustMe.com didn’t really help me. ScribeFire.com was certainly still up with no problems, but when I checked Twitter, I could see quickly that other bloggers were seeing the same issue.

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    Getting A Solution

    Knowing what isn’t working doesn’t always help you that much. You may be okay with a site or service being down for a little while if you have a backup of your data on your own computer, but not too many of us are actually as good about backing up data as we ought to be. In most cases, though, not being able to access services that we’ve come to rely on can be a bit of a problem.

    I make a point of trying to find out if the service provider has made any sort of announcement before doing anything else. Depending on what kind of service we’re talking about, such an announcement could be on a blog, on Twitter, sent out in an email or even placed on someone’s personal website. More than few times, I’ve seen announcements that amount to, “Yes, we know the service is down. Please stop emailing us and let us focus on fixing it.” If I see something like that, I figure that I need to just try to switch to working without that particular service or application for the time being.

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    Other sites will share things that users can do, like installing a new plugin or using a different URL. Occasionally, you even run into websites that don’t even mention that there’s a problem with the service. When that’s the situation, I typically look for an email address that will let me connect to the help department or someone else that can update me on the situation.

    I’ve talked to some people who don’t feel that it’s appropriate to email a person or company that offers a free service, asking why that service isn’t working. The reasoning is that when we use free web applications and other tools, we run the risk of them not working. I strongly disagree. When I couldn’t find information about how to get ScribeFire back up and running, I fired off an email. I got a great response: within a day, I had a response including a link to the new upgrade. It has always been my experience that even if a service is free, you can get plenty of help from the service provider.

    Waiting Out Downtime

    When you rely on a service and you’re not interested in making the switch to another option — whether the question is expense, hassle or something else — sometimes the only real option is to wait out the downtime. Even if your most important documents or data is inaccessible because some website is down, there may not be anything you can do. Even contacting the site doesn’t always help — and a rude or angry email might do more harm than good.

    Downtime comes with putting a good portion of your work in the cloud. The only way to avoid it is to work only on programs installed on your own computer (and even then, it isn’t guaranteed). It’s worth having a side project that you can work on if a web application, online service or even the power that runs your computer goes down.

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    Last Updated on May 14, 2019

    8 Replacements for Google Notebook

    8 Replacements for Google Notebook

    Exploring alternatives to Google Notebook? There are more than a few ‘notebooks’ available online these days, although choosing the right one will likely depend on just what you use Google Notebook for.

    1. Zoho Notebook
      If you want to stick with something as close to Google Notebook as possible, Zoho Notebook may just be your best bet. The user interface has some significant changes, but in general, Zoho Notebook has pretty similar features. There is even a Firefox plugin that allows you to highlight content and drop it into your Notebook. You can go a bit further, though, dropping in any spreadsheets or documents you have in Zoho, as well as some applications and all websites — to the point that you can control a desktop remotely if you pare it with something like Zoho Meeting.
    2. Evernote
      The features that Evernote brings to the table are pretty great. In addition to allowing you to capture parts of a website, Evernote has a desktop search tool mobil versions (iPhone and Windows Mobile). It even has an API, if you’ve got any features in mind not currently available. Evernote offers 40 MB for free accounts — if you’ll need more, the premium version is priced at $5 per month or $45 per year. Encryption, size and whether you’ll see ads seem to be the main differences between the free and premium versions.
    3. Net Notes
      If the major allure for Google Notebooks lays in the Firefox extension, Net Notes might be a good alternative. It’s a Firefox extension that allows you to save notes on websites in your bookmarks. You can toggle the Net Notes sidebar and access your notes as you browse. You can also tag websites. Net Notes works with Mozilla Weave if you need to access your notes from multiple computers.
    4. i-Lighter
      You can highlight and save information from any website while you’re browsing with i-Lighter. You can also add notes to your i-Lighted information, as well as email it or send the information to be posted to your blog or Twitter account. Your notes are saved in a notebook on your computer — but they’re also synchronized to the iLighter website. You can log in to the site from any computer.
    5. Clipmarks
      For those browsers interested in sharing what they find with others, Clipmarks provides a tool to select clips of text, images and video and share them with friends. You can easily syndicate your finds to a whole list of sites such as Facebook, Twitter and Digg. You can also easily review your past clips and use them as references through Clipmarks’ website.
    6. UberNote
      If you can think of a way to send notes to UberNote, it can handle it. You can clip material while browsing, email, IM, text message or even visit the UberNote sites to add notes to the information you have saved. You can organize your notes, tag them and even add checkboxes if you want to turn a note into some sort of task list. You can drag and drop information between notes in order to manage them.
    7. iLeonardo
      iLeonardo treats research as a social concern. You can create a notebook on iLeonardo on a particular topic, collecting information online. You can also access other people’s notebooks. It may not necessarily take the place of Google Notebook — I’m pretty sure my notes on some subjects are cryptic — but it’s a pretty cool tool. You can keep notebooks private if you like the interface but don’t want to share a particular project. iLeonardo does allow you to follow fellow notetakers and receive the information they find on a particular topic.
    8. Zotero
      Another Firefox extension, Zotero started life as a citation management tool targeted towards academic researchers. However, it offers notetaking tools, as well as a way to save files to your notebook. If you do a lot of writing in Microsoft Word or Open Office, Zotero might be the tool for you — it’s integrated with both word processing software to allow you to easily move your notes over, as well as several blogging options. Zotero’s interface is also available in more than 30 languages.

    I’ve been relying on Google Notebook as a catch-all for blog post ideas — being able to just highlight information and save it is a great tool for a blogger.

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    In replacing it, though, I’m starting to lean towards Evernote. I’ve found it handles pretty much everything I want, especially with the voice recording feature. I’m planning to keep trying things out for a while yet — I’m sticking with Google Notebook until the Firefox extension quits working — and if you have any recommendations that I missed when I put together this list, I’d love to hear them — just leave a comment!

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