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Get Exceptional Service Every Time, Without Paying for it

Get Exceptional Service Every Time, Without Paying for it
Service

Is there anyone out there who has at one time or another received bad service at a restaurant? Hotel? Airline? Bank? What about having had a bad run-in with a taxi driver, travel agent, contractor, insurance adjustor or doctor? Oh, come on, who hasn’t, except maybe someone who lives out on a mountaintop?

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Wouldn’t it be nice if you received great service every time and never had to pay extra for it? This is not only possible – it is likely if you go about it the right way.

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The key to getting great service is to be a great guest. This does not mean reversing the roles with the service provider. It involves being able to relate to people in a way that helps them become the best at what they do. It boils down to respect.

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The following nine ways of getting exceptional service do not require paying extra money or having to expend huge efforts learning something new. They do require you to be somewhat ‘in the moment’ with the person you are dealing with. Take an interest in who they are and show an above average level of respect for them and their interests. Do that, and many of them will bend over backwards to help you with whatever it is you want them to do for you. The extras you receive in terms of service quality won’t cost you a dime.

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  1. Go at off peak times. Showing up at a popular restaurant or other place at its busiest time makes it harder to get as much personal service as during quieter times. Few establishments staff their peak times as well as they would like to, so the service providers are often stretched quite thin. During quiet times, you can often get extraordinary service simply by keeping the person interested. If you do show up at a hotel or airport check-in counter at a peak time, you can still get great service but it usually involves being more organized than otherwise so that the service provider can meet your needs efficiently.
  2. Make it personal – refer to people by their name. With few exceptions, addressing a person by his or her first name is the best approach. Check for a name badge or simply ask. If you are in a situation where you are not sure of the preferred protocol (first name, last name, doctor, etc.), simply ask the person for his or her preference.
  3. Give a damn – smile and ask them how they are doing. This simple gesture can make a big difference with almost anyone and at any time, whether at an empty restaurant or crowded doctor’s office.
  4. Become a regular or let them know you are a first timer. A typical business has a number of regular customers they care about. This might not be a big deal for the passport office where you might only show once every five years. It is certainly true for restaurants if you take at least one meal per week there, or hotels you stay at a few times per year. Most businesses love their regular clientele and will go out of their way to keep them happy. Service providers get to know you and your preferences. Things tend to go more smoothly the better they know you. First timers also seem to get better service if they let the service provider know this is their first visit. Like most people, service providers will usually make an extra effort to make a good first impression.
  5. Check online reviews. You can match your service expectations to what you see in the reviews. Most reviews will mention something about service aspects so you won’t come completely unprepared for the service you receive. If something is a little off, you can mention what you saw in the reviews.
  6. Be knowledgeable – being disorganized or indecisive does not help. Service providers are not mind readers. If you can clearly articulate your needs and interests to them, this makes it much easier for them to give you great service. Whether you are talking to your doctor, the person handling your airline reservation, or giving your destination to a taxi driver, having the relevant specific information handy can make a big difference.
  7. Use proper etiquette and appropriate protocol. A round peg fits into a round hole better than a square one does. Even if a great fit can not be made, by attempting to match protocols and use proper etiquette, you can make your interaction with the service provider go much more smoothly.
  8. Engage the management where appropriate– before, during and after your engagement with the service provider. This should not be confined only to situations where there is a problem. In some cases, follow up letters can be a great aid in improving service. If you mention to your service provider that you are thinking of writing a follow up letter to management and would like the contact information to address some sort of problem, you will likely get his or her attention. To make it positive, suggest that you would like to highlight the good points, while also addressing how the problem (if there was one) is being handled. If you are spending considerable time with your service provider, such as during a long voyage, and have time to write during the trip, show the draft and ask for additional input. Offer to send them a copy of the letter you are sending the CEO, manager, etcetera so that the person is kept in the loop.
  9. Greet them in their own language, especially if you are visiting them in their country. Let’s take a page from the book of linguist (and creator of an online English language program Thelinguist.com ) Steve Kaufmann. He speaks nine languages fluently and suggests that when in Rome, you don’t need to speak Latin, but at least try a little Italian. Opening a conversation with someone in their own language, no matter how awkward it may seem at the time, will go a long way to establishing an interest on the part of the service provider in helping you with your needs.

Try these things out and in less time than it takes to locate your lost luggage, you will have become an expert at receiving exceptional service, without having to reach into your pockets for extra cash. Do you have any additional tips? Please let us know.

Peter Paul Roosen and Tatsuya Nakagawa are co-founders of Atomica Creative Group, a specialized strategic product marketing firm. Through leading edge insight and research, sound strategic planning and effective project management, Atomica helps companies achieve greater success in bringing new products to market and in improving their existing businesses. They have co-authored Overcoming Inventoritis now available.

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Last Updated on September 18, 2020

7 Simple Rules to Live by to Get in Shape in Two Weeks

7 Simple Rules to Live by to Get in Shape in Two Weeks

Learning how to get in shape and set goals is important if you’re looking to live a healthier lifestyle and get closer to your goal weight. While this does require changes to your daily routine, you’ll find that you are able to look and feel better in only two weeks.

Over the years, I’ve learned a lot about what it takes to get in shape. Although anyone can cover the basics (eat right and exercise), there are some things that I could only learn through trial and error. Let’s cover some of the most important points for how to get in shape in two weeks.

1. Exercise Daily

It is far easier to make exercise a habit if it is a daily one. If you aren’t exercising at all, I recommend starting by exercising a half hour every day. When you only exercise a couple times per week, it is much easier to turn one day off into three days off, a week off, or a month off.

If you are already used to exercising, switching to three or four times a week to fit your schedule may be preferable, but it is a lot harder to maintain a workout program you don’t do every day.

Be careful to not repeat the same exercise routine each day. If you do an intense ab workout one day, try switching it up to general cardio the next. You can also squeeze in a day of light walking to break up the intensity.

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If you’re a morning person, check out these morning exercises that will start your day off right.

2. Duration Doesn’t Substitute for Intensity

Once you get into the habit of regular exercise, where do you go if you still aren’t reaching your goals? Most people will solve the problem by exercising for longer periods of time, turning forty-minute workouts into two hour stretches. Not only does this drain your time, but it doesn’t work particularly well.

One study shows that “exercising for a whole hour instead of a half does not provide any additional loss in either body weight or fat”[1].

This is great news for both your schedule and your levels of motivation. You’ll likely find it much easier to exercise for 30 minutes a day instead of an hour. In those 30 minutes, do your best to up the intensity to your appropriate edge to get the most out of the time.

3. Acknowledge Your Limits

Many people get frustrated when they plateau in their weight loss or muscle gaining goals as they’re learning how to get in shape. Everyone has an equilibrium and genetic set point where their body wants to remain. This doesn’t mean that you can’t achieve your fitness goals, but don’t be too hard on yourself if you are struggling to lose weight or put on muscle.

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Acknowledging a set point doesn’t mean giving up, but it does mean realizing the obstacles you face.

Expect to hit a plateau in your own fitness results[2]. When you expect a plateau, you can manage around it so you can continue your progress at a more realistic rate. When expectations meet reality, you can avoid dietary crashes.

4. Eat Healthy, Not Just Food That Looks Healthy

Know what you eat. Don’t fuss over minutia like whether you’re getting enough Omega 3’s or tryptophan, but be aware of the big things. Look at the foods you eat regularly and figure out whether they are healthy or not. Don’t get fooled by the deceptively healthy snacks just pretending to be good for you.

The basic nutritional advice includes:

  • Eat unprocessed foods
  • Eat more veggies
  • Use meat as a side dish, not a main course
  • Eat whole grains, not refined grains[3]

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Eat whole grains when you want to learn how to get in shape.

    5. Watch Out for Travel

    Don’t let a four-day holiday interfere with your attempts when you’re learning how to get in shape. I don’t mean that you need to follow your diet and exercise plan without any excursion, but when you are in the first few weeks, still forming habits, be careful that a week long break doesn’t terminate your progress.

    This is also true of schedule changes that leave you suddenly busy or make it difficult to exercise. Have a backup plan so you can be consistent, at least for the first month when you are forming habits.

    If travel is on your schedule and can’t be avoided, make an exercise plan before you go[4], and make sure to pack exercise clothes and an exercise mat as motivation to keep you on track.

    6. Start Slow

    Ever start an exercise plan by running ten miles and then puking your guts out? Maybe you aren’t that extreme, but burnout is common early on when learning how to get in shape. You have a lifetime to be healthy, so don’t try to go from couch potato to athletic superstar in a week.

    If you are starting a running regime, for example, run less than you can to start. Starting strength training? Work with less weight than you could theoretically lift. Increasing intensity and pushing yourself can come later when your body becomes comfortable with regular exercise.

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    7. Be Careful When Choosing a Workout Partner

    Should you have a workout partner? That depends. Workout partners can help you stay motivated and make exercising more fun. But they can also stop you from reaching your goals.

    My suggestion would be to have a workout partner, but when you start to plateau (either in physical ability, weight loss/gain, or overall health) and you haven’t reached your goals, consider mixing things up a bit.

    If you plateau, you may need to make changes to continue improving. In this case it’s important to talk to your workout partner about the changes you want to make, and if they don’t seem motivated to continue, offer a thirty day break where you both try different activities.

    I notice that guys working out together tend to match strength after a brief adjustment phase. Even if both are trying to improve, something seems to stall improvement once they reach a certain point. I found that I was able to lift as much as 30-50% more after taking a short break from my regular workout partner.

    Final Thoughts

    Learning how to get in shape in as little as two weeks sounds daunting, but if you’re motivated and have the time and energy to devote to it, it’s certainly possible.

    Find an exercise routine that works for you, eat healthy, drink lots of water, and watch as the transformation begins.

    More Tips on Getting in Shape

    Featured photo credit: Alexander Redl via unsplash.com

    Reference

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