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Get Exceptional Service Every Time, Without Paying for it

Get Exceptional Service Every Time, Without Paying for it
Service

Is there anyone out there who has at one time or another received bad service at a restaurant? Hotel? Airline? Bank? What about having had a bad run-in with a taxi driver, travel agent, contractor, insurance adjustor or doctor? Oh, come on, who hasn’t, except maybe someone who lives out on a mountaintop?

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Wouldn’t it be nice if you received great service every time and never had to pay extra for it? This is not only possible – it is likely if you go about it the right way.

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The key to getting great service is to be a great guest. This does not mean reversing the roles with the service provider. It involves being able to relate to people in a way that helps them become the best at what they do. It boils down to respect.

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The following nine ways of getting exceptional service do not require paying extra money or having to expend huge efforts learning something new. They do require you to be somewhat ‘in the moment’ with the person you are dealing with. Take an interest in who they are and show an above average level of respect for them and their interests. Do that, and many of them will bend over backwards to help you with whatever it is you want them to do for you. The extras you receive in terms of service quality won’t cost you a dime.

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  1. Go at off peak times. Showing up at a popular restaurant or other place at its busiest time makes it harder to get as much personal service as during quieter times. Few establishments staff their peak times as well as they would like to, so the service providers are often stretched quite thin. During quiet times, you can often get extraordinary service simply by keeping the person interested. If you do show up at a hotel or airport check-in counter at a peak time, you can still get great service but it usually involves being more organized than otherwise so that the service provider can meet your needs efficiently.
  2. Make it personal – refer to people by their name. With few exceptions, addressing a person by his or her first name is the best approach. Check for a name badge or simply ask. If you are in a situation where you are not sure of the preferred protocol (first name, last name, doctor, etc.), simply ask the person for his or her preference.
  3. Give a damn – smile and ask them how they are doing. This simple gesture can make a big difference with almost anyone and at any time, whether at an empty restaurant or crowded doctor’s office.
  4. Become a regular or let them know you are a first timer. A typical business has a number of regular customers they care about. This might not be a big deal for the passport office where you might only show once every five years. It is certainly true for restaurants if you take at least one meal per week there, or hotels you stay at a few times per year. Most businesses love their regular clientele and will go out of their way to keep them happy. Service providers get to know you and your preferences. Things tend to go more smoothly the better they know you. First timers also seem to get better service if they let the service provider know this is their first visit. Like most people, service providers will usually make an extra effort to make a good first impression.
  5. Check online reviews. You can match your service expectations to what you see in the reviews. Most reviews will mention something about service aspects so you won’t come completely unprepared for the service you receive. If something is a little off, you can mention what you saw in the reviews.
  6. Be knowledgeable – being disorganized or indecisive does not help. Service providers are not mind readers. If you can clearly articulate your needs and interests to them, this makes it much easier for them to give you great service. Whether you are talking to your doctor, the person handling your airline reservation, or giving your destination to a taxi driver, having the relevant specific information handy can make a big difference.
  7. Use proper etiquette and appropriate protocol. A round peg fits into a round hole better than a square one does. Even if a great fit can not be made, by attempting to match protocols and use proper etiquette, you can make your interaction with the service provider go much more smoothly.
  8. Engage the management where appropriate– before, during and after your engagement with the service provider. This should not be confined only to situations where there is a problem. In some cases, follow up letters can be a great aid in improving service. If you mention to your service provider that you are thinking of writing a follow up letter to management and would like the contact information to address some sort of problem, you will likely get his or her attention. To make it positive, suggest that you would like to highlight the good points, while also addressing how the problem (if there was one) is being handled. If you are spending considerable time with your service provider, such as during a long voyage, and have time to write during the trip, show the draft and ask for additional input. Offer to send them a copy of the letter you are sending the CEO, manager, etcetera so that the person is kept in the loop.
  9. Greet them in their own language, especially if you are visiting them in their country. Let’s take a page from the book of linguist (and creator of an online English language program Thelinguist.com ) Steve Kaufmann. He speaks nine languages fluently and suggests that when in Rome, you don’t need to speak Latin, but at least try a little Italian. Opening a conversation with someone in their own language, no matter how awkward it may seem at the time, will go a long way to establishing an interest on the part of the service provider in helping you with your needs.

Try these things out and in less time than it takes to locate your lost luggage, you will have become an expert at receiving exceptional service, without having to reach into your pockets for extra cash. Do you have any additional tips? Please let us know.

Peter Paul Roosen and Tatsuya Nakagawa are co-founders of Atomica Creative Group, a specialized strategic product marketing firm. Through leading edge insight and research, sound strategic planning and effective project management, Atomica helps companies achieve greater success in bringing new products to market and in improving their existing businesses. They have co-authored Overcoming Inventoritis now available.

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Last Updated on June 26, 2020

How to Stay Motivated and Reach Your Big Goals in Life

How to Stay Motivated and Reach Your Big Goals in Life

It is hardly a secret that the key to successfully accomplishing one goal after another is staying motivated. There are, of course, tasks which successful people may not like at all, yet they find motivation to complete them because they recognize how each particular task serves a greater goal.

So how to stay motivated most of the time? Here are 5 simple yet effective ways on how to be motivated and get what you want:

1. Find Your Good Reasons

Anything you do, no matter how simple, has a number of good reasons behind it.

You may not be able to find good reasons to do some tasks at first but, if you take just a few moments to analyze them, you will easily spot something good. We also have many tasks which don’t need any reasoning at all – we’ve been doing them for so long that they feel natural.

If you’re ever stuck with some tasks you hate and there seems to be no motivation to complete it whatsoever, here’s what you need to do: find your good reasons.

Even when you set goals, there needs to be reasons behind these goals. They may not be obvious, but stay at it until you see some, as this will bring your motivation back and will help you finish the task.

Some ideas for what a good reason can be:

  • A material reward – quite often, you will get paid for doing something you normally don’t like doing at all.
  • Personal gain – you will learn something new or will perhaps improve yourself in a certain way.
  • A feeling of accomplishment – at least you’ll be able to walk away feeling great about finding the motivation and courage to complete such a tedious task.
  • A step closer to your bigger goal – even the biggest accomplishments in history have started small and relied on simple and far less pleasant tasks than you might be working on. Every task you complete brings you closer to the ultimate goal, and acknowledging this always feels good.

Here’re 9 Types of Motivation That Make It Possible to Reach Your Dreams.

2. Make It Fun

When it comes to motivation, attitude is everything. Different people may have completely opposite feelings towards the same task: some will hate it, others will love it.

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Why do you think this happens? It’s simple: some of us find ways to make any task interesting and fun to do!

Take sports for example. Visiting your local gym daily for a half-an-hour workout session sounds rather boring to some. Yet many others love the idea!

They like exercising not only because they recognize the good reasons behind it, but simply because it’s fun! At certain time of their daily schedule, they find going to gym to be the best thing to do, simply because nothing else will fit their time and lifestyle so perfectly.

Depending on how you look at it, you can have fun doing just about anything! Just look for ways of having fun, and you’ll find them!

A simple approach is to start working on any task by asking yourself a few questions:

  • How can I enjoy this task?
  • What can I do to make this task fun for myself and possibly for others?
  • How can I make this work the best part of my day?

As long as you learn to have the definite expectation of any task being potentially enjoyable, you will start to feel motivated.

Some of you will probably think of a thing or two which are valid exceptions from this statement, like something you always hate doing no matter how hard you try making it fun. You’re probably right, and that’s why I don’t claim everything to be fun.

However, most tasks have a great potential of being enjoyable, and so looking for ways to have fun while working is definitely a good habit to acquire.

3. Change Your Approach And Don’t Give Up

When something doesn’t feel right, it’s always a good time to take a moment and look for a different approach for the task.

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You may be doing everything correctly and most efficiently, but such approach isn’t necessarily the most motivating one. Quite often, you can find a number of obvious tweaks to your current approach which will both change your experience and open up new possibilities.

That’s why saying “one way or another” is so common — if you really want to accomplish your goal, there is always a way; and most likely, there’s more than one way.

If a certain approach doesn’t work for you, find another one, and keep trying until you find the one which will both keep you motivated and get you the desired results.

Some people think that trying a different approach means giving up. They take pride in being really stubborn and refusing to try any other options on their way towards the goal.

My opinion on this is that the power of focus is great, but you should be focusing on your goal, and not limiting your options by focusing on just one way to accomplish it it.

4. Recognize Your Progress

Everything you may be working on can be easily split into smaller parts and stages. For most goals, it is quite natural to split the process of accomplishing them into smaller tasks and milestones. There are a few reasons behind doing this, and one of them is tracking your progress.

We track our progress automatically with most activities. But to stay motivated, you need to recognize your progress, not merely track it.

Here’s how tracking and recognizing your progress is different:

Tracking is merely taking a note of having reached a certain stage in your process. Recognizing is taking time to look at a bigger picture and realize where exactly you are, and how much more you have left to do.

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For example, if you’re going to read a book, always start by going through the contents table. Getting familiar with chapter titles and memorizing their total number will make it easier for you to recognize your progress as you read. Confirming how many pages your book has before starting it is also a good idea.

You see, reading any book you will be automatically looking at page numbers and chapter titles, but without knowing the total number of pages, this information will have little meaning.

Somehow, it is human nature to always want things to happen in short term or even at once. Even though we split complex tasks into simpler actions, we don’t quite feel the satisfaction until all is done and the task is fully complete.

For many scenarios though, the task is so vast that such approach will drain all the motivation out of you long before you have a chance to reach your goal. That’s why it is important to always take small steps and recognize the positive different and progress made. This is how your motivation can sustain in long term.

5. Reward Yourself

This is a trick everyone likes: rewarding yourself is always pleasant. This is also one of the easiest and at the same time most powerful ways to stay motivated!

Feeling down about doing something? Dread the idea of working on some task? Hate the whole idea of working? You’re not alone.

Right from the beginning, agree on some deliverables which will justify yourself getting rewarded. As soon as you get one of the agreed results, take time to reward yourself in some way.

For some tasks, just taking a break and relaxing for a few minutes will do.

For others, you may want to get a fresh cup of coffee and even treat yourself a dessert.

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For even bigger and more demanding tasks, reward yourself by doing something even more enjoyable, like going to a cinema or taking a trip to some place nice, or even buying yourself something.

Your progress may not seem to others like anything worth celebrating but, take time and do it anyway! It is your task and your reward, so any ways to stay motivated are good.

The more you reward yourself for the honestly made progress, the more motivated you will feel about reaching new milestones, thus finally accomplishing your goal.

Mix and Match for the Best Effect!

Now that you have these five ways of staying motivated, it is a good moment to give you the key to them all: mix and match!

Pick one of the techniques and apply it to your situation. If it doesn’t work, or if you simply want to get more motivated, try another technique right away. Mix different approaches and match them to your task for the best results.

Just think about it: Finding good reasons to work on your task is bound to helping you feel better; and identifying ways to make it fun will help you enjoy the task even more.

Or, if you plan a few points for easier tracking of your progress and on top of that, agree on rewarding yourself as you go; this will make you feel most motivated about anything you have to work through.

More Tips to Boost Your Motivation

Featured photo credit: Lucas Lenzi via unsplash.com

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