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Get Exceptional Service Every Time, Without Paying for it

Get Exceptional Service Every Time, Without Paying for it
Service

Is there anyone out there who has at one time or another received bad service at a restaurant? Hotel? Airline? Bank? What about having had a bad run-in with a taxi driver, travel agent, contractor, insurance adjustor or doctor? Oh, come on, who hasn’t, except maybe someone who lives out on a mountaintop?

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Wouldn’t it be nice if you received great service every time and never had to pay extra for it? This is not only possible – it is likely if you go about it the right way.

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The key to getting great service is to be a great guest. This does not mean reversing the roles with the service provider. It involves being able to relate to people in a way that helps them become the best at what they do. It boils down to respect.

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The following nine ways of getting exceptional service do not require paying extra money or having to expend huge efforts learning something new. They do require you to be somewhat ‘in the moment’ with the person you are dealing with. Take an interest in who they are and show an above average level of respect for them and their interests. Do that, and many of them will bend over backwards to help you with whatever it is you want them to do for you. The extras you receive in terms of service quality won’t cost you a dime.

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  1. Go at off peak times. Showing up at a popular restaurant or other place at its busiest time makes it harder to get as much personal service as during quieter times. Few establishments staff their peak times as well as they would like to, so the service providers are often stretched quite thin. During quiet times, you can often get extraordinary service simply by keeping the person interested. If you do show up at a hotel or airport check-in counter at a peak time, you can still get great service but it usually involves being more organized than otherwise so that the service provider can meet your needs efficiently.
  2. Make it personal – refer to people by their name. With few exceptions, addressing a person by his or her first name is the best approach. Check for a name badge or simply ask. If you are in a situation where you are not sure of the preferred protocol (first name, last name, doctor, etc.), simply ask the person for his or her preference.
  3. Give a damn – smile and ask them how they are doing. This simple gesture can make a big difference with almost anyone and at any time, whether at an empty restaurant or crowded doctor’s office.
  4. Become a regular or let them know you are a first timer. A typical business has a number of regular customers they care about. This might not be a big deal for the passport office where you might only show once every five years. It is certainly true for restaurants if you take at least one meal per week there, or hotels you stay at a few times per year. Most businesses love their regular clientele and will go out of their way to keep them happy. Service providers get to know you and your preferences. Things tend to go more smoothly the better they know you. First timers also seem to get better service if they let the service provider know this is their first visit. Like most people, service providers will usually make an extra effort to make a good first impression.
  5. Check online reviews. You can match your service expectations to what you see in the reviews. Most reviews will mention something about service aspects so you won’t come completely unprepared for the service you receive. If something is a little off, you can mention what you saw in the reviews.
  6. Be knowledgeable – being disorganized or indecisive does not help. Service providers are not mind readers. If you can clearly articulate your needs and interests to them, this makes it much easier for them to give you great service. Whether you are talking to your doctor, the person handling your airline reservation, or giving your destination to a taxi driver, having the relevant specific information handy can make a big difference.
  7. Use proper etiquette and appropriate protocol. A round peg fits into a round hole better than a square one does. Even if a great fit can not be made, by attempting to match protocols and use proper etiquette, you can make your interaction with the service provider go much more smoothly.
  8. Engage the management where appropriate– before, during and after your engagement with the service provider. This should not be confined only to situations where there is a problem. In some cases, follow up letters can be a great aid in improving service. If you mention to your service provider that you are thinking of writing a follow up letter to management and would like the contact information to address some sort of problem, you will likely get his or her attention. To make it positive, suggest that you would like to highlight the good points, while also addressing how the problem (if there was one) is being handled. If you are spending considerable time with your service provider, such as during a long voyage, and have time to write during the trip, show the draft and ask for additional input. Offer to send them a copy of the letter you are sending the CEO, manager, etcetera so that the person is kept in the loop.
  9. Greet them in their own language, especially if you are visiting them in their country. Let’s take a page from the book of linguist (and creator of an online English language program Thelinguist.com ) Steve Kaufmann. He speaks nine languages fluently and suggests that when in Rome, you don’t need to speak Latin, but at least try a little Italian. Opening a conversation with someone in their own language, no matter how awkward it may seem at the time, will go a long way to establishing an interest on the part of the service provider in helping you with your needs.

Try these things out and in less time than it takes to locate your lost luggage, you will have become an expert at receiving exceptional service, without having to reach into your pockets for extra cash. Do you have any additional tips? Please let us know.

Peter Paul Roosen and Tatsuya Nakagawa are co-founders of Atomica Creative Group, a specialized strategic product marketing firm. Through leading edge insight and research, sound strategic planning and effective project management, Atomica helps companies achieve greater success in bringing new products to market and in improving their existing businesses. They have co-authored Overcoming Inventoritis now available.

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Last Updated on October 30, 2018

How to Motivate Yourself: 13 Simple Ways You Can Try Right Now

How to Motivate Yourself: 13 Simple Ways You Can Try Right Now

Who needs Tony Robbins when you can motivate yourself? Overcoming the emotional hurdle to get stuff done when you’d rather sit on the couch isn’t always easy. But unless calling in sick and waking up at noon have no consequences for you, it’s often a must.

For those of you who never procrastinate, distract yourself or drag your feet when you should be doing something important, well done so far! But for the rest of you, it’s good to have a library of motivational boosters to move along.

Whether you’re starting a buisiness, trying to los weight or breaking a bad habit, you’ll learn how to motivate yourself with different techniques in this article.

13 Simple Ways to Motivate Yourself Right Now

Despite your best efforts, passion, habits and a flow-producing environment can fail. In that case, it’s time to find whatever emotional pump-up you can use to get started:

1. Go back to “why”

Focusing on a dull task doesn’t make it any more attractive. Zooming out and asking yourself why you are bothering in the first place will make it more appealing.

If you can’t figure out why, then there’s a good chance you shouldn’t bother with it in the first place.

2. Go for five

Start working for five minutes. Often that little push will be enough to get you going.

3. Move around

Get your body moving as you would if you were extremely motivated to do something. This ‘faking it’ approach to motivation may seem silly or crude but it works.

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4. Find the next step

If it seems impossible to work on a project for you, you can try to focus on the next immediate step.

Fighting an amorphous blob of work will only cause procrastination. Chunk it up so that it becomes manageable. Learn how to stop procrastinating in this guide.

5. Find your itch

What is keeping you from working? Don’t let the itch continue without isolating it and removing the problem.

Are you unmotivated because you feel overwhelmed, tired, afraid, bored, restless or angry? Maybe it is because you aren’t sure you have time or delegated tasks haven’t been finished yet?

6. Deconstruct your fears

I’m sure you don’t have a phobia about getting stuff done. But at the same time, hidden fears or anxieties can keep you from getting real work completed.

Isolate the unknowns and make yourself confident, you can handle the worst case scenario.

7. Get a partner

Find someone who will motivate you when you’re feeling lazy. I have a friend I go to the gym with. Besides spotting weight, having a friend can help motivate you to work hard when you’d normally quit.

8. Kickstart your day

Plan out tomorrow. Get up early and place all the important things early in the morning. Building momentum early in the day can usually carry you forward far later.

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Having a morning routine is a good idea for you to stay motivated!

9. Read books

Read not just self-help or motivational books but any book that has new ideas. New ideas get your mental gears turning and can build motivation. Here’re more reasons to read every day.

Learning new ideas puts your brain in motion so it requires less time to speed up to your tasks.

10. Get the right tools

Your environment can have a profound effect on your enthusiasm. Computers that are too slow, inefficient applications or a vehicle that breaks down constantly can kill your motivation.

Building motivation is almost as important as avoiding the traps that can stop it.

11. Be careful with the small problems

The worst killer of motivation is facing a seemingly small problem that creates endless frustration.

Reframe little problems that must be fixed as bigger ones or they will kill any drive you have.

12. Develop a mantra

Find a few statements that focus your mind and motivate you. It doesn’t matter whether they are pulled from a tacky motivational poster or just a few words to tell you what to do.

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If you aren’t sure where to start, a good personal mantra is “Do it now!” You can find more here too: 7 Empowering Affirmations That Will Help You Be Mentally Strong

13. Build on success

Success creates success. When you’ve just won, it is easy to feel motivated about almost anything. Emotions tend not to be situation specific, so a small win, whether it is a compliment from a colleague or finishing two thirds of your tasks before noon can turn you into a juggernaut.

There are many ways you can place small successes earlier on to spur motivation later. Structuring your to-do lists, placing straightforward tasks such as exercising early in the day or giving yourself an affirmation can do the trick.

How to Stay Motivated Forever (Without Motivation Tricks)

The best way to motivate yourself is to organize your life so you don’t have to. If work is a constant battle for you, perhaps it is time to start thinking about a new job. The idea is that explicit motivational techniques should be a backup, not your regular routine.

Here are some other things to consider making work flow more naturally:

Passion

Do things you have a passion for. We all have to do things we don’t want to. But if life has become a chronic source of dull chores, you’ve got a big problem that needs fixing.

Not sure what your passion is to get you motivated? This will help you:

How to Get Motivated and Be Happy Every Day When You Wake Up

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Habits

You can’t put everything on autopilot. I’ve found putting a few core habits in place creates a structure for the day.

Waking up at the same time, working at the same times and having a similar productive routine makes it easier to do the next day.

This guide will be useful for you if you’re looking to build good habits:

Understand Your Habits to Control Them 100%

Flow

Flow is the state where your mind is completely focused on the task at hand. While there are many factors that go into producing this state, having the right challenge level is a big part.

Find ways to tweak your tasks so they hover in that sweet spot between boredom and maddening frustration.

Easily distracted and hard to focus? Here’s your solution.

Final Thoughts

With all these tips I’ve shared with you, now you know what to do when you’re feeling unmotivated.

Find your passion and develop a positive mantra so when the next time negativity hits you again, you know how to stay positive and motivated!

Featured photo credit: Pexels via pexels.com

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