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Confrontation is the Big Brother of Productivity

Confrontation is the Big Brother of Productivity
Confrontation

No. I repeat this simple word many times each day, in a variety of volumes and with relative efficacy. My three young children are used to me saying no but are keen to keep me in line in case I abuse the word or just get in the habit of saying no under the banner of being a “good parent”. When I’m at home, no is easy. At work, it’s another story altogether.

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“No may be the word we need most in today’s times,” said negotiator William Ury, author of The Power of a Positive No: How to Say No and Still Get to Yes. When you consider the consequences of confronting a coworker and the very real possibility of fallout in the days that follow, saying no is serious business indeed. I once confronted a colleague for his verbal abuse of a secretary and the result was predictable- he denied the whole thing and resented the fact that I called him out on it. What follow are some pointers when it comes to confronting the person who is way out of line.

Step back and “Go to the Balcony”. Ury uses this phrase as a way of encouraging poise under pressure. Someone has just offended you or said something completely out of line so how should you respond? Step back, take a breath and respond with calm and composure. Going “to the balcony” indicates a need to get away from the situation, if even for a moment. Maybe it’s taking a deep breath or putting your fingers to your temples. It might require you to leave the room and walk down the hall. The key is to avoid an emotional reaction and choose instead a rational response.

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Trust Your Gut. In the situation that I described earlier, I went with my gut which told me that a secretary had just been chewed out for no apparent reason. Instead of sweeping it under the rug as just a “bad day” for the offender, I marched right up to his room and spoke directly to him. Remember this: if it seems like a situation of abuse, neglect or outright workplace arrogance, it probably is. How to respond is the real question.
Give Him/Her a Chance to Speak. You’ve just witnessed a colleague get trashed in a public meeting so what do you do? You could walk right up to your boss and let her have it, launching verbal hand grenades and mincing no words. On the other hand, you could also request a meeting behind closed doors, outline what you witnessed and then give her a chance to respond. I’ve found that the simple stating of your case opens the other person to their case, ultimately leading to a better conversation.

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Respond Truthfully. Confronting someone at work takes tact and confidence and you may choose to forgo that difficult conversation this time in favor of a better time or place at another time. Without getting into “confrontation procrastination”, speak truthfully when the time is right. If you have a reservoir of respect with your boss or colleague, they’ll listen to your perspective 9 out of 10 times. Sometimes we’re tempted to backtrack because we want to be nice but it’s truth that ultimately teaches us best, not just being nice.

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Follow-through is Key. Holding grudges is absolutely off limits when it comes to moving on and following through. You’ve made your case, now move on. Don’t worry about how well it went or how much they empathized with you. Should they choose to ignore your perspective, they’ll only find themselves in hot water down the road.
Standing up for “the little guy” is hard work, especially if that guy is you. Sure, life would be easier if we all got along but saying no might be just the ticket for you and your organization. It’s often the uncomfortably truthful conversation that leads to a deeper level of growth and productivity.

Mike St. Pierre blogs about productivity and life balance at www.thedailysaint.com

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Last Updated on November 5, 2019

How to Cultivate Continuous Learning to Stay Competitive

How to Cultivate Continuous Learning to Stay Competitive

Assuming the public school system didn’t crush your soul, learning is a great activity. It expands your viewpoint. It gives you new knowledge you can use to improve your life. It is important for your personal growth. Even if you discount the worldly benefits, the act of learning can be a source of enjoyment.

“I have never let my schooling interfere with my education.” — Mark Twain

But in a busy world, it can often be hard to fit in time to learn anything that isn’t essential. The only things learned are those that need to be. Everything beyond that is considered frivolous. Even those who do appreciate the practice of lifelong learning, can find it difficult to make the effort.

Here are some tips for installing the habit of continuous learning:

1. Always Have a Book

It doesn’t matter if it takes you a year or a week to read a book. Always strive to have a book that you are reading through, and take it with you so you can read it when you have time.

Just by shaving off a few minutes in-between activities in my day I can read about a book per week. That’s at least fifty each year.

2. Keep a “To-Learn” List

We all have to-do lists. These are the tasks we need to accomplish. Try to also have a “to-learn” list. On it you can write ideas for new areas of study.

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Maybe you would like to take up a new language, learn a skill or read the collective works of Shakespeare. Whatever motivates you, write it down.

3. Get More Intellectual Friends

Start spending more time with people who think. Not just people who are smart, but people who actually invest much of their time in learning new skills. Their habits will rub off on you.

Even better, they will probably share some of their knowledge with you.

4. Guided Thinking

Albert Einstein once said,

“Any man who reads too much and uses his own brain too little falls into lazy habits of thinking.”

Simply studying the wisdom of others isn’t enough, you have to think through ideas yourself. Spend time journaling, meditating or contemplating over ideas you have learned.

5. Put it Into Practice

Skill based learning is useless if it isn’t applied. Reading a book on C++ isn’t the same thing as writing a program. Studying painting isn’t the same as picking up a brush.

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If your knowledge can be applied, put it into practice.

In this information age, we’re all exposed to a lot of information, it’s important to re-learn how to learn so as to put the knowledge into practice.

6. Teach Others

You learn what you teach. If you have an outlet of communicating ideas to others, you are more likely to solidify that learning.

Start a blog, mentor someone or even discuss ideas with a friend.

7. Clean Your Input

Some forms of learning are easy to digest, but often lack substance.

I make a point of regularly cleaning out my feed reader for blogs I subscribe to. Great blogs can be a powerful source of new ideas. But every few months, I realize I’m collecting posts from blogs that I am simply skimming.

Every few months, purify your input to save time and focus on what counts.

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8. Learn in Groups

Lifelong learning doesn’t mean condemning yourself to a stack of dusty textbooks. Join organizations that teach skills.

Workshops and group learning events can make educating yourself a fun, social experience.

9. Unlearn Assumptions

You can’t add water to a full cup. I always try to maintain a distance away from any idea. Too many convictions simply mean too few paths for new ideas.

Actively seek out information that contradicts your worldview.

Our minds can’t be trusted, but this is what we can do about it to be wiser.

10. Find Jobs that Encourage Learning

Pick a career that encourages continual learning. If you are in a job that doesn’t have much intellectual freedom, consider switching to one that does.

Don’t spend forty hours of your week in a job that doesn’t challenge you.

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11. Start a Project

Set out to do something you don’t know how. Forced learning in this way can be fun and challenging.

If you don’t know anything about computers, try building one. If you consider yourself a horrible artist, try a painting.

12. Follow Your Intuition

Lifelong learning is like wandering through the wilderness. You can’t be sure what to expect and there isn’t always an end goal in mind.

Letting your intuition guide you can make self-education more enjoyable. Most of our lives have been broken down to completely logical decisions, that making choices on a whim has been stamped out.

13. The Morning Fifteen

Productive people always wake up early. Use the first fifteen minutes of your morning as a period for education.

If you find yourself too groggy, you might want to wait a short time. Just don’t put it off later in the day where urgent activities will push it out of the way.

14. Reap the Rewards

Learn information you can use. Understanding the basics of programming allows me to handle projects that other people would require outside help. Meeting a situation that makes use of your educational efforts can be a source of pride.

15. Make Learning a Priority

Few external forces are going to persuade you to learn. The desire has to come from within. Once you decide you want to make lifelong learning a habit, it is up to you to make it a priority in your life.

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Featured photo credit: Paul Schafer via unsplash.com

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