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Are you late?

Are you late?
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Why are you late?

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Time management begins with one of the absolute basics – arrive on time. In his book Copy This!, the founder of Kinko’s (now FedEx Kinko’s) Paul Orfalea recounts that he would make hiring decisions based on key basic modes of operating. One of those is being punctual. I’m sure that Mr. Orfalea isn’t the only one making career decisions based on being on time and other fundamentals of operating in a business context.

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If you’re not the one, you undoubtedly know people who show up late. Sometime they cause a group of people to stop their momentum while the latecomer is brought up to speed. Those on time drum their fingers (figuratively if not actually), change their train of thought and engage in other time filling activities while the latecomer is briefed. I have heard those who were interrupted mumbling under their breath, rolling their eyes, and give other negative feedback – even if the latecomer can hear or see them.

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Here are the negative associated with people that arrive late:

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  • Latecomers are holding up others and hurting the productivity of everyone who has to wait
  • Latecomers are demoralizing those who do bother to show up on time. This sometime starts a chain reaction where everyone starts showing up 5 then 10 then 15 minutes late to the detriment of all.
  • Showing up late disrespects others’ time. It is interpreted as ‘The latecomer thinks he is more important or has better things to do than I do.’
  • Other people extend lateness to meeting to expect tardiness in other arenas such as project deadlines. Thus, managers label late comers as high maintenance and dependant on others since the manager infers latecomers will be unreliable to be self-regulating. The manager has additional work to check on the work of the late contributor.
  • Late people start a domino affect that can set entire groups, departments, and projects back. That hurts reputations as well as budgets and plans.
  • Latecomers can get a reputation as ‘in need of attention’, ‘show boater’, ‘egomaniac’, and more.

Some of the positives associated with people who are on time and early: These attributes may not be earned but they are applied as an extension of being on time.

  • They’re reliable and easy to count on.
  • They won’t let a person, manager, or department down.
  • They can be trusted with important (career building) activities and responsibilities.
  • They are predictable in a positive way.
  • They are proactive and contributors.
  • They are conscientious.

If being on time is an opportunity for development for you consider these steps down the path to being on time:

  • Mentally reprogram yourself to arrive 5 minutes early to every meeting. Put them on your calendar for 10 minutes before start time. For example, a 2:00pm meeting is put as 1:50pm on your calendar.
  • Practice exit strategies so you leave previous commitments with enough time to get to the next one.
  • Do not stop at your computer to check email just before a meeting.
  • Plan your usual departure to a meeting and leave 10 minutes “early.”
  • Call if it’s the rare occasion that you’re running late.
  • DO NOT set your watch or clocks 5 or 10 minutes ahead. The rest of the world runs on real time so you need to synchronize with actual time.
  • Set alarms in your computer calendar to remind you to wrap-up current work and get off to a meeting on time.
  • Visualize the possible surprise and recognition you’ll receive for leading by arriving early.

Susan Sabo is the creative mind at Productivity Cafe. She works with clients to help them get more done and to get home at a reasonable time. Susan learned punctuality from her Dad who is always 10 minutes early.

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Last Updated on January 13, 2020

The Importance of Reminders (And How to Make a Reminder Work)

The Importance of Reminders (And How to Make a Reminder Work)

No matter how well you set up your todo list and calendar, you aren’t going to get things done unless you have a reliable way of reminding yourself to actually do them.

Anyone who’s spent an hour writing up the perfect grocery list only to realize at the store that they forgot to bring the list understands the importance of reminders.

Reminders of some sort or another are what turn a collection of paper goods or web services into what David Allen calls a “trusted system.”[1]

A lot of people resist getting better organized. No matter what kind of chaotic mess, their lives are on a day-to-day basis because they know themselves well enough to know that there’s after all that work they’ll probably forget to take their lists with them when it matters most.

Fortunately, there are ways to make sure we remember to check our lists — and to remember to do the things we need to do, whether they’re on a list or not.

In most cases, we need a lot of pushing at first, for example by making a reminder, but eventually we build up enough momentum that doing what needs doing becomes a habit — not an exception.

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From Creating Reminders to Building Habits

A habit is any act we engage in automatically without thinking about it.

For example, when you brush your teeth, you don’t have to think about every single step from start to finish; once you stagger up to the sink, habit takes over (and, really, habit got you to the sink in the first place) and you find yourself putting toothpaste on your toothbrush, putting the toothbrush in your mouth (and never your ear!), spitting, rinsing, and so on without any conscious effort at all.

This is a good thing because if you’re anything like me, you’re not even capable of conscious thought when you’re brushing your teeth.

The good news is you already have a whole set of productivity habits you’ve built up over the course of your life. The bad news is, a lot of them aren’t very good habits.

That quick game Frogger to “loosen you up” before you get working, that always ends up being 6 hours of Frogger –– that’s a habit. And as you know, habits like that can be hard to break — which is one of the reasons why habits are so important in the first place.

Once you’ve replaced an unproductive habit with a more productive one, the new habit will be just as hard to break as the old one was. Getting there, though, can be a chore!

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The old saw about anything you do for 21 days becoming a habit has been pretty much discredited, but there is a kernel of truth there — anything you do long enough becomes an ingrained behavior, a habit. Some people pick up habits quickly, others over a longer time span, but eventually, the behaviors become automatic.

Building productive habits, then, is a matter of repeating a desired behavior over a long enough period of time that you start doing it without thinking.

But how do you remember to do that? And what about the things that don’t need to be habits — the one-off events, like taking your paycheck stubs to your mortgage banker or making a particular phone call?

The trick to reminding yourself often enough for something to become a habit, or just that one time that you need to do something, is to interrupt yourself in some way in a way that triggers the desired behavior.

The Wonderful Thing About Triggers — Reminders

A trigger is anything that you put “in your way” to remind you to do something. The best triggers are related in some way to the behavior you want to produce.

For instance, if you want to remember to take something to work that you wouldn’t normally take, you might place it in front of the door so you have to pick it up to get out of your house.

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But anything that catches your attention and reminds you to do something can be a trigger. An alarm clock or kitchen timer is a perfect example — when the bell rings, you know to wake up or take the quiche out of the oven. (Hopefully you remember which trigger goes with which behavior!)

If you want to instill a habit, the thing to do is to place a trigger in your path to remind you to do whatever it is you’re trying to make into a habit — and keep it there until you realize that you’ve already done the thing it’s supposed to remind you of.

For instance, a post-it saying “count your calories” placed on the refrigerator door (or maybe on your favorite sugary snack itself)  can help you remember that you’re supposed to be cutting back — until one day you realize that you don’t need to be reminded anymore.

These triggers all require a lot of forethought, though — you have to remember that you need to remember something in the first place.

For a lot of tasks, the best reminder is one that’s completely automated — you set it up and then forget about it, trusting the trigger to pop up when you need it.

How to Make a Reminder Works for You

Computers and ubiquity of mobile Internet-connected devices make it possible to set up automatic triggers for just about anything.

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Desktop software like Outlook will pop up reminders on your desktop screen, and most online services go an extra step and send reminders via email or SMS text message — just the thing to keep you on track. Sandy, for example, just does automatic reminders.

Automated reminders can help you build habits — but it can also help you remember things that are too important to be trusted even to habit. Diabetics who need to take their insulin, HIV patients whose medication must be taken at an exact time in a precise order, phone calls that have to be made exactly on time, and other crucial events require triggers even when the habit is already in place.

My advice is to set reminders for just about everything — have them sent to your mobile phone in some way (either through a built-in calendar or an online service that sends updates) so you never have to think about it — and never have to worry about forgetting.

Your weekly review is a good time to enter new reminders for the coming weeks or months. I simply don’t want to think about what I’m supposed to be doing; I want to be reminded so I can think just about actually doing it.

I tend to use my calendar for reminders, mostly, though I do like Sandy quite a bit.

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Featured photo credit: Unsplash via unsplash.com

Reference

[1] Getting Things Done: Trusted System

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