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A First Look at Mozilla’s Ubiquity

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A First Look at Mozilla’s Ubiquity

    You’ve probably heard of Ubiquity by now. It was causing quite a buzz a few days ago before Google Chrome came along and stole all of its thunder.

    Ubiquity is an experimental Firefox extension that bills itself as “a powerful new way to interact with the web.” One way to describe Ubiquity that gives you a clearer idea of what it’s actually all about is that it’s Quicksilver for the Internet.

    We’re all used to the point-and-click, foreign and unnatural way of interfacing with the web. Ubiquity tries to change the way we interface with the web by allowing us to use language rather than buttons and endless URLs. For instance, if I want to post something I see on the web to Twitter, I’d usually have to copy the text, navigate to Twitter, log in, paste the text and press submit. With Ubiquity, I can select the text, summon Ubiquity and type “twit this.”

    For me, when I realized that the developers had connected the word “this” to various means of input selection, I realized that there have been many simple ways to create more human interfaces for a long time, but we’ve ignored them. Let’s be honest, there’s nothing technologically groundbreaking about getting a computer to understand “this” as the text within your selection, but in the current state of the web, there’s something groundbreaking about it from a user interaction point of view.

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    Useful Commands

    So what exactly can Ubiquity do? Anything really, since creating new commands is pretty easy. But most of us don’t want to do that, so here are a few of the commands that come with Ubiquity, or that you can easily get from the Herd.

    Before you invoke a command, you need to summon Ubiquity. Call up the Ubiquity window by pressing Alt/Option + Space, unless you’ve changed the summon shortcut to something else.

    Wikipedia: Do quick, on-the-spot research with the Wikipedia command. In full it’s wikipedia inserttopic, but you can substitute w for wikipedia to get there faster.

    Define: Typing define word will return the definition of a word within the Ubiquity window.

    Send This To: Select a chunk of text and, after summoning Ubiquity, type send this to person. It’s almost creepy watching it open Gmail and set up a message with the selected text in it, correctly addressed to the right person.

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      Get Lyrics: This one doesn’t come with Ubiquity, but you can grab it from the Herd. If you want to know the lyrics to the song you’re listening to, summon Ubiquity, type get-lyrics Welcome to the Jungle and you’ll be presented with a Google search page with various lyrics for that song. I would like it better if it took you straight to a lyrics page, but this is okay in the meantime.

      Maps: When I heard Ubiquity did maps, I thought if you gave it a street number and name, suburb and state, it would throw the map up for you. It does do that, but it can do a lot more. I thought I’d see if it could find the location of my very first job when I was in high school, with only minimal information. As you can see, it did:

        If you click the map thumbnail, it enlarges and provides you with a link: “insert map in page.” If you’re on a regular HTML page, you wouldn’t expect this to work, but it does. More useful, though, is the ability to quickly drop a map into an email:

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          To get to this point, I had to type “Helensvale KFC,” select it, summon Ubiquity and type map, click the map and click a link. It takes about ten seconds to get a map in your email, compared to the five minutes it used to take.

          Room for Improvement

          Let me briefly preface this section. A pet peeve of mine is when software reviewers slam an app and call it useless when it is clearly beta or even alpha software. It irritates me, so I’m certainly not joining in. So here goes: this software is a 0.1 release and any issues I’ve mentioned here are observations that I’m sure will get fixed eventually. None of this is deal-breaking because the app is very early on in its development.

          The first issue I came across during my time with the software was that the weather implementation isn’t the best. If I look for Brisbane’s weather by invoking Ubiquity and typing weather brisbane, it works fine. However, if I ask it for weather gold coast, the Gold Coast being where I actually live, I get nothing.

          But if I go to my OS X dashboard and type nothing but “gold coast” into Apple’s Weather widget, which uses AccuWeather.com, I get results right away. Is this a problem with Ubiquity? The weather site it uses or the API the weather site supplies? I don’t know, but I know that there are better weather services out there.

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          The second issue I had with Ubiquity may only be an issue because I’ve been spoiled by Quicksilver, but nevertheless there’s room for improvement in the way Ubiquity takes the text you’ve typed and looks for one of its commands that closely matches.

          When you summon Ubiquity and attempt to invoke a command, the list of options presented doesn’t search intelligently. For example, I use Quicksilver to call up the Start-up Disk Preference Pane whenever I want to boot into Windows on my iMac. Quicksilver will find that pane and let me invoke the right command whether I type any of the following:

          • Of course, startup (I use it regularly enough that st or sta will work too)
          • artup
          • starupd
          • diskpane
          • starttuuu

          You can make spelling mistakes, miss letters, or start from the second letter or even second word of the command, and Quicksilver will still find it for you.

          As far as I’m concerned, this intelligent search is exactly why Quicksilver is so useful as an app launcher. To be truly powerful, Ubiquity must implement something like this. I know this is 0.1 software, so I don’t really expect these features to be present, but I’d say if it’s not in there by the big 1.0, then this extension is going in the wrong direction.

          The Bottom Line

          The bottom line? Download it and try it. See if it’s for you. Personally, I swear by apps like Ubiquity and Quicksilver and I think everybody should use them.

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          However, not everyone agrees, so give it a shot and see if it’s right for you – but give it a fair shot and spend some time with it before you reject it. If you can’t try it because you’re not using Firefox, that’s fine… unless you’re still using Internet Explorer. In that case, go and download a decent browser!

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          Joel Falconer

          Editor, content marketer, product manager and writer with 12+ years of experience in the startup, design and tech digital media industries.

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          8 Simple Ways to Be a Better Listener

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          8 Simple Ways to Be a Better Listener

          How would you feel if you were sharing a personal story and noticed that the person to whom you were speaking wasn’t really listening? You probably wouldn’t be too thrilled.

          Unfortunately, that is the case for many people. Most individuals are not good listeners. They are good pretenders. The thing is, true listening requires work—more work than people are willing to invest. Quality conversation is about “give and take.” Most people, however, want to just give—their words, that is. Being on the receiving end as the listener may seem boring, but it’s essential.

          When you are attending to someone and paying attention to what they’re saying, it’s a sign of caring and respect. The hitch is that attending requires an act of will, which sometimes goes against what our minds naturally do—roaming around aimlessly and thinking about whatnot, instead of listening—the greatest act of thoughtfulness.

          Without active listening, people often feel unheard and unacknowledged. That’s why it’s important for everyone to learn how to be a better listener.

          What Makes People Poor Listeners?

          Good listening skills can be learned, but first, let’s take a look at some of the things that you might be doing that makes you a poor listener.

          1. You Want to Talk to Yourself

          Well, who doesn’t? We all have something to say, right? But when you are looking at someone pretending to be listening while, all along, they’re mentally planning all the amazing things they’re going to say, it is a disservice to the speaker.

          Yes, maybe what the other person is saying is not the most exciting thing in the world. Still, they deserve to be heard. You always have the ability to steer the conversation in another direction by asking questions.

          It’s okay to want to talk. It’s normal, even. Keep in mind, however, that when your turn does come around, you’ll want someone to listen to you.

          2. You Disagree With What Is Being Said

          This is another thing that makes you an inadequate listener—hearing something with which you disagree with and immediately tuning out. Then, you lie in wait so you can tell the speaker how wrong they are. You’re eager to make your point and prove the speaker wrong. You think that once you speak your “truth,” others will know how mistaken the speaker is, thank you for setting them straight, and encourage you to elaborate on what you have to say. Dream on.

          Disagreeing with your speaker, however frustrating that might be, is no reason to tune them out and ready yourself to spew your staggering rebuttal. By listening, you might actually glean an interesting nugget of information that you were previously unaware of.

          3. You Are Doing Five Other Things While You’re “Listening”

          It is impossible to listen to someone while you’re texting, reading, playing Sudoku, etc. But people do it all the time—I know I have.

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          I’ve actually tried to balance my checkbook while pretending to listen to the person on the other line. It didn’t work. I had to keep asking, “what did you say?” I can only admit this now because I rarely do it anymore. With work, I’ve succeeded in becoming a better listener. It takes a great deal of concentration, but it’s certainly worth it.

          If you’re truly going to listen, then you must: listen! M. Scott Peck, M.D., in his book The Road Less Travel, says, “you cannot truly listen to anyone and do anything else at the same time.” If you are too busy to actually listen, let the speaker know, and arrange for another time to talk. It’s simple as that!

          4. You Appoint Yourself as Judge

          While you’re “listening,” you decide that the speaker doesn’t know what they’re talking about. As the “expert,” you know more. So, what’s the point of even listening?

          To you, the only sound you hear once you decide they’re wrong is, “Blah, blah, blah, blah, blah!” But before you bang that gavel, just know you may not have all the necessary information. To do that, you’d have to really listen, wouldn’t you? Also, make sure you don’t judge someone by their accent, the way they sound, or the structure of their sentences.

          My dad is nearly 91. His English is sometimes a little broken and hard to understand. People wrongly assume that he doesn’t know what he’s talking about—they’re quite mistaken. My dad is a highly intelligent man who has English as his second language. He knows what he’s saying and understands the language perfectly.

          Keep that in mind when listening to a foreigner, or someone who perhaps has a difficult time putting their thoughts into words.

          Now, you know some of the things that make for an inferior listener. If none of the items above resonate with you, great! You’re a better listener than most.

          How To Be a Better Listener

          For conversation’s sake, though, let’s just say that maybe you need some work in the listening department, and after reading this article, you make the decision to improve. What, then, are some of the things you need to do to make that happen? How can you be a better listener?

          1. Pay Attention

          A good listener is attentive. They’re not looking at their watch, phone, or thinking about their dinner plans. They’re focused and paying attention to what the other person is saying. This is called active listening.

          According to Skills You Need, “active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening—otherwise, the speaker may conclude that what they are talking about is uninteresting to the listener.”[1]

          As I mentioned, it’s normal for the mind to wander. We’re human, after all. But a good listener will rein those thoughts back in as soon as they notice their attention waning.

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          I want to note here that you can also “listen” to bodily cues. You can assume that if someone keeps looking at their watch or over their shoulder, their focus isn’t on the conversation. The key is to just pay attention.

          2. Use Positive Body Language

          You can infer a lot from a person’s body language. Are they interested, bored, or anxious?

          A good listener’s body language is open. They lean forward and express curiosity in what is being said. Their facial expression is either smiling, showing concern, conveying empathy, etc. They’re letting the speaker know that they’re being heard.

          People say things for a reason—they want some type of feedback. For example, you tell your spouse, “I had a really rough day!” and your husband continues to check his newsfeed while nodding his head. Not a good response.

          But what if your husband were to look up with questioning eyes, put his phone down, and say, “Oh, no. What happened?” How would feel, then? The answer is obvious.

          According to Alan Gurney,[2]

          “An active listener pays full attention to the speaker and ensures they understand the information being delivered. You can’t be distracted by an incoming call or a Facebook status update. You have to be present and in the moment.

          Body language is an important tool to ensure you do this. The correct body language makes you a better active listener and therefore more ‘open’ and receptive to what the speaker is saying. At the same time, it indicates that you are listening to them.”

          3. Avoid Interrupting the Speaker

          I am certain you wouldn’t want to be in the middle of a sentence only to see the other person holding up a finger or their mouth open, ready to step into your unfinished verbiage. It’s rude and causes anxiety. You would, more than likely, feel a need to rush what you’re saying just to finish your sentence.

          Interrupting is a sign of disrespect. It is essentially saying, “what I have to say is much more important than what you’re saying.” When you interrupt the speaker, they feel frustrated, hurried, and unimportant.

          Interrupting a speaker to agree, disagree, argue, etc., causes the speaker to lose track of what they are saying. It’s extremely frustrating. Whatever you have to say can wait until the other person is done.

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          Be polite and wait your turn!

          4. Ask Questions

          Asking questions is one of the best ways to show you’re interested. If someone is telling you about their ski trip to Mammoth, don’t respond with, “that’s nice.” That would show a lack of interest and disrespect. Instead, you can ask, “how long have you been skiing?” “Did you find it difficult to learn?” “What was your favorite part of the trip?” etc. The person will think highly of you and consider you a great conversationalist just by you asking a few questions.

          5. Just Listen

          This may seem counterintuitive. When you’re conversing with someone, it’s usually back and forth. On occasion, all that is required of you is to listen, smile, or nod your head, and your speaker will feel like they’re really being heard and understood.

          I once sat with a client for 45 minutes without saying a word. She came into my office in distress. I had her sit down, and then she started crying softly. I sat with her—that’s all I did. At the end of the session, she stood, told me she felt much better, and then left.

          I have to admit that 45 minutes without saying a word was tough. But she didn’t need me to say anything. She needed a safe space in which she could emote without interruption, judgment, or me trying to “fix” something.

          6. Remember and Follow Up

          Part of being a great listener is remembering what the speaker has said to you, then following up with them.

          For example, in a recent conversation you had with your co-worker Jacob, he told you that his wife had gotten a promotion and that they were contemplating moving to New York. The next time you run into Jacob, you may want to say, “Hey, Jacob! Whatever happened with your wife’s promotion?” At this point, Jacob will know you really heard what he said and that you’re interested to see how things turned out. What a gift!

          According to new research, “people who ask questions, particularly follow-up questions, may become better managers, land better jobs, and even win second dates.”[3]

          It’s so simple to show you care. Just remember a few facts and follow up on them. If you do this regularly, you will make more friends.

          7. Keep Confidential Information Confidential

          If you really want to be a better listener, listen with care. If what you’re hearing is confidential, keep it that way, no matter how tempting it might be to tell someone else, especially if you have friends in common. Being a good listener means being trustworthy and sensitive with shared information.

          Whatever is told to you in confidence is not to be revealed. Assure your speaker that their information is safe with you. They will feel relieved that they have someone with whom they can share their burden without fear of it getting out.

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          Keeping someone’s confidence helps to deepen your relationship. Also, “one of the most important elements of confidentiality is that it helps to build and develop trust. It potentially allows for the free flow of information between the client and worker and acknowledges that a client’s personal life and all the issues and problems that they have belong to them.”[4]

          Be like a therapist: listen and withhold judgment.

          NOTE: I must add here that while therapists keep everything in a session confidential, there are exceptions:

          1. If the client may be an immediate danger to himself or others.
          2. If the client is endangering a population that cannot protect itself, such as in the case of a child or elder abuse.

          8. Maintain Eye Contact

          When someone is talking, they are usually saying something they consider meaningful. They don’t want their listener reading a text, looking at their fingernails, or bending down to pet a pooch on the street. A speaker wants all eyes on them. It lets them know that what they’re saying has value.

          Eye contact is very powerful. It can relay many things without anything being said. Currently, it’s more important than ever with the Covid-19 Pandemic. People can’t see your whole face, but they can definitely read your eyes.

          By eye contact, I don’t mean a hard, creepy stare—just a gaze in the speaker’s direction will do. Make it a point the next time you’re in a conversation to maintain eye contact with your speaker. Avoid the temptation to look anywhere but at their face. I know it’s not easy, especially if you’re not interested in what they’re talking about. But as I said, you can redirect the conversation in a different direction or just let the person know you’ve got to get going.

          Final Thoughts

          Listening attentively will add to your connection with anyone in your life. Now, more than ever, when people are so disconnected due to smartphones and social media, listening skills are critical.

          You can build better, more honest, and deeper relationships by simply being there, paying attention, and asking questions that make the speaker feel like what they have to say matters.

          And isn’t that a great goal? To make people feel as if they matter? So, go out and start honing those listening skills. You’ve got two great ears. Now use them!

          More Tips on How to Be a Better Listener

          Featured photo credit: Joshua Rodriguez via unsplash.com

          Reference

          [1] Skills You Need: Active Listening
          [2] Filtered: Body language for active listening
          [3] Forbes: People Will Like You More If You Start Asking Follow-up Questions
          [4] TAFE NSW Sydney eLearning Moodle: Confidentiality

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