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WorkHack: The Attitude of Q. & D.

WorkHack: The Attitude of Q. & D.

Aloha, let’s manage with aloha: Work well, live well.

Last week we talked about what employees need to learn from their managers. What can managers learn from employees? Virtually everything they need to know about the things which affect the productivity of the business they manage. Whether you are the employee or the manager, I’d wager your list of learning nuggets would be a long one.

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What I’d like to offer you today instead, is another tool on HOW managers can learn what their employees know (footnote below). This tool is something we know of in managing with aloha as the Attitude of Q. & D. This is the attitude that Q.&A.’s are not good enough where you work: Question and Answer gets replaced with Question and Dialogue.

These are the implicit expectations of Dialogue:

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There’s potentially more than one answer to any question,
Those answers best come from more than one person,
In responses, pieces of an answer, and the beginnings of an answer are okay,
Weighing in on a question reveals more possibility when it is collaborative process.

The best answers and the right answers can be elusive things in companies. One nagging reason for this is that best answers remain hidden behind the ones we’re too quick to settle for. They arrive in conversations with the culprits of “the way we’ve always done it,” “what the boss will probably want,” and “yeah, that’ll be good enough.” As managers, our job is to dig deeper, and to reveal all the options until we arrive at the best one.

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The good news is that so many of these gems can be readily found in the collective intelligence of our people. How do you mine those gems? By learning to ask better questions, and then creating an atmosphere where dialogue is always expected to follow sincerely inquisitive questions (as opposed to leading questions). You want the synergistic effect where 1 + 1 can equal 3—and usually does.

This means more than the elementary phrasing of “open-ended questions.” It means that most everything at work worth improving and building on can be questioned. It means asking questions when the timing is right for exploratory back and forth dialogue. It means welcoming an alternative that may differ from yours, and being willing to see this happen more often than not. It means getting creative. It means admitting you don’t have all the answers, and you don’t pretend that you do.

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“This may sound a bit out there, but what if we ______? What do you suppose is the best and worst that could happen?”
“______ is always a lengthy process for us. Do you know of any time-wasters, redundancy, or unnecessary steps we may be taking with this?”
“What’s been your experience with ______. What have you noticed about ______?
“I’m stuck. I need a new idea with ______. Can you help me?”
“What do you think?”
“What do you think?”
“What do you think?”

One more very important thing: It means never testing people in those situations where there is just one answer, and you have to require compliance (think safety, think legality, think core values).

More on September Learning right here on Lifehack.org with me, every Thursday of this month. On every other day, you can visit me on www.ManagingWithAloha.com. Aloha,
Rosa Say

Previous Thursday Column: 5 Things Employees Need to Learn—from You.
Footnote: The first tool I’d mentioned was The Daily Five Minutes.
Reference: Managing with Aloha

More by this author

Rosa Say

Rosa is an author and blogger who dedicates to helping people thrive in the work and live with purpose.

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Last Updated on June 3, 2020

19 Definitions Of Success You Should Never Ignore

19 Definitions Of Success You Should Never Ignore

What is success?

Is it wealth? Is it happiness? Is it fame?

The late Zig Ziglar was one of the most respected modern day experts on success, motivation, and leading a balanced life. In his book Born to Win!, he argues that success cannot be defined in one sentence, but instead it is comprised of many things. One could argue that the definition depends on the individual and that one size does not fit all[1].

Here are 19 different definitions of success. Not all of these will resonate with you, but chances are at least a few of them will. Use these or find inspiration here to create your own definition of success that can be applied to your unique life.

1. Success is always doing your best.

Success can be achieved when you try your best in all aspects of everything you do, even if that doesn’t lead to big results. If you’ve done your best, you should feel proud of your efforts.

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2. Success is properly setting concrete goals.

Be realistic and concrete when setting goals. Success does not come from setting abstract goals. If you know where you’re heading, that is a success in itself, even if you don’t ultimately arrive to the planned destination.

3. Success is having a place to call home.

Home is where your heart soars. You are always successful when you can call a place home. Home doesn’t have to be a specific structure. It can be a country, a city, or even a person. If you have a place you feel comfortable and safe, you’re already achieving something great.

4. Success is understanding the difference between need and want.

If you can meet your monthly obligations and fulfill your basic needs, you are successful. Being able to identify when you absolutely need something and when you can do without it often leads to financial stability and is a great way to succeed.

5. Success is believing you can.

If you believe you can, you will succeed. Self-belief doesn’t come naturally to everyone, so if you’re able to tell yourself that you can achieve the goals in your plans, you’re doing great.

6. Success is remembering to balance work with passion.

Work without passion creates undue stress and empty achievements. Focus on what excites you. If you’re happy at your job, that’s great. However, even if you aren’t, you can balance your formal job with hobbies or volunteer work you’re passionate about.

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7. Success is taking care of your needs.

Remember to put on your own oxygen mask before assisting others. Self-care is essential if you want to have any meaningful impact on the world around you.

8. Success is learning that you sometimes have to say no.

Success only comes with a balanced life. Part of balance is learning to say no. Saying no doesn’t mean you are selfish; it simply means you have priorities and know what you need to give your attention to at any given time.

9. Success is knowing your life is filled with abundance.

Love, health, friends, family…life is filled with abundance. Recognizing this is an important step to feeling grateful for all life has given you. If you can feel this, you are already experiencing success.

10. Success is understanding you cannot keep what you don’t give away.

You will only succeed if you help others succeed. Learning to give instead of always take is part of creating a world we all want to live in. When you help others, you will also create an environment where others want to help you.

11. Success is overcoming fear.

Conquering a fear makes you feel invincible. Even if it’s confronting just one small fear each week, that is certainly something to feel proud of. The bigger fears will take more time, but any work you do to overcome fear will lead to success.

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12. Success is learning something new each day.

Successful people understand that learning never stops. Take time each day to converse with someone with opposing views, read an interesting article on a topic you know little about, or watch a TED talk on new research. It doesn’t take long to learn, so get started now.

13. Success is learning that losing a few battles can help you win a war.

Successful people choose their battles wisely. When you know which battles will ultimately help you achieve your goals, you will be successful.

14. Success is loving and being loved back.

Opening your heart to others is difficult and can produce fear. Having the courage to love and accept love from others is a step toward a fulfilling life and great success.

15. Success is standing your ground when you believe in something.

Successful people never give up on things they believe with all their heart. You may hold views that many people disagree with, but if you’ve done your research and know that it’s the right belief for you, you shouldn’t let it go without a fight.

16. Success is not giving up.

Perseverance creates grit, and grit achieves success. Even if it takes years to achieve a goal, persisting is key if you want success.

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17. Success is celebrating small victories.

Anytime a goal is reached or an obstacle is overcome, take time to celebrate, even if it’s something small. All goals require smaller objectives to be achieved first, so each time you complete one, take time to appreciate the work you put into it.

18. Success is never letting a disability hold you back.

Disabilities do not define a person’s success. The body and mind will compensate. Just because you can’t do absolutely everything doesn’t mean you can’t do something. Do what your body and mind allow and always push yourself. That is true success.

19. Success is understanding that you control your destiny.

Your destiny is controlled by you and you alone. Take responsibility for your actions and their consequences and you’ll find that you naturally become more successful.

The Bottom Line

Success can be defined in many ways. If you are experiencing happiness, love, or adventure in this moment, you’ve already found success. Keep it up.

More Tips on Success

Featured photo credit: Dino Reichmuth via unsplash.com

Reference

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