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Why Time Doesn’t Heal All Wounds

Why Time Doesn’t Heal All Wounds


    (Editor’s Note: The following is a guest post by Francine Shapiro, PhD, author of Getting Past Your Past: Take Control of Your Life with Self-Help Techniques from EMDR Therapy. Shapiro is a senior research fellow at the Mental Research Institute in Palo Alto, California, director of the EMDR Institute, and founder of the non-profit EMDR-Humanitarian Assistance Programs. As the originator of EMDR, she is a recipient of the International Sigmund Freud Award for Psychotherapy of the City of Vienna, the American Psychological Association Trauma Psychology Division Award for Outstanding Contributions to Practice in Trauma Psychology, and the Distinguished Scientific Achievement in Psychology Award, from the California Psychological Association. As a result of her work, over 70,000 clinicians have treated millions of people during the past 20 years. For more information please visit http://www.emdr.com)

    If we cut ourselves, unless there is an obstacle, we tend to heal. If we remove the block, the body goes back to healing. That’s why we’re willing, to let ourselves be cut open during surgery. We expect incisions to heal.

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    The brain is part of the body. In addition to the millions of memory networks I’ve just described, we all have hardwired into our brains a mechanism — an information processing system — for healing. It is geared to take any sort of emotional turmoil to a level of mental health or what I call a level of adaptive resolution. This means a resolution that include the useful information that allows us to be more fit for survival in our lives. The information processing system is meant to make connections to what is useful, and let go of the rest.

    Here’s how it works: Imagine that you’ve had an argument with a coworker. You can feel upset, angry or fearful with all the physical reactions that go along with these different emotions. You can also have negative thoughts about the person and yourself. You might imagine how you’d like to exact revenge, but let’s hope you resist those behaviors; among other things they would probably get you fired. So you walk away. You think about it. You talk about it. You go to sleep and maybe dream about it. And the next day you might not feel so bad. You’ve basically “digested” the experience and now have a better sense of what to do. That’s the brain’s information processing system taking a disturbing experience and allowing learning to take place. Much of it goes on during rapid eye movement (REM) sleep. Scientists believe that during this stage of sleep the brain processes wishes, survival information and the learning that took place that day. Basically, whatever is important to us. The bottom line is that the brain is hardwired to do that.

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    After uninterrupted information processing, the memory of the argument has generally linked up with more useful information already stored in your brain. This can include past experiences you’ve had with this coworker and others. You may now be able to say, “Oh, that’s just the way John is. I’ve handled something like this before with him, and it came out fine.” As these other memories link up with the current disturbing incident, your experience of the event changes. You learn what is useful from the argument and your brain lets go of what’s not. Because the negative feelings and the self-talk are no longer useful, they’re gone. But what you needed to learn remains, and now your brain stores the memory of the event in a form where it is able to successfully guide you in the future.

    As a result, you have a better sense of what you’re supposed to do. You can talk to your coworker without the intense emotional turmoil you had the day before. That’s the brain’s adaptive information processing system taking a disturbing experience and allowing learning to take place. It’s doing just what it’s geared to do.

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    Sadly, disturbing experiences, whether major traumas or other kinds of upsetting events, can overwhelm the system. When that happens, the intense emotional and physical disturbance caused by the situation prevents the information processing system from making the internal connections needed to take it to a resolution. Instead, the memory of the situation becomes stored in the brain as you experienced it. What you saw and felt, the image, the emotions, the physical sensations and the thoughts become encoded in memory in their original, unprocessed form. So, whenever you see the coworker you argued with, rather than being able to have a calm chat, the anger or fear comes flooding back. You may try to manage your feelings out of self-preservation, but whenever the person appears, your distress goes up.

    When reactions such as these refuse to go away in the present, it’s often because they are also linking into unprocessed memories from the past. These unconscious connections occur automatically. For instance, your immediate dislike of a person you just met may come from memories of someone in some way similar who hurt you before. Also, consider the case of a woman who was raped. Years later, she is in bed with someone she knows is a very loving partner. But when he touches her in a certain way, her emotions and body respond automatically. The terror and feelings of powerlessness she had during the rape flood her. If the information processing system did not function properly after the attack, a touch similar to the rapist’s can link into the memory network and “trigger” the emotions and the physical sensations that are part of that stored unprocessed memory.

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    The disrupted information processing system has stored the memory in isolation — unintegrated within the more general memory networks. It can’t change since it is unable to link up with anything more useful and adaptive. That’s why time doesn’t heal all wounds, and you may still feel anger, resentment, pain, sorrow or a number of other emotions about events that took place years ago. They are frozen in time, and the unprocessed memories can become the foundation for emotional, and some times physical, problems. Even though you might not have had a major trauma in your life, research has shown that other kinds of life experiences can cause the same types of problems. And since the memory connections happen automatically, below conscious level, you may have no idea what’s really running your show.

    (Photo credit: MousyBoyWithGlasses via Flickr – CC BY-SA 2.0)

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    Last Updated on April 11, 2019

    How to Improve Communication Skills for Workplace Success

    How to Improve Communication Skills for Workplace Success

    Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

    I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

    I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

    Here we will take a look at how to improve communication skills for workplace success.

    How Communication Skills Help Your Success

    Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

    Create a Positive Experience

    Here are two examples of how well developed communication skills helps create a positive experience:

    When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

    What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

    Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

    As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

    Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

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    Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

    Help Leadership Skills

    It’s certainly a skill all its own to be able to lead others.

    Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

    As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

    Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

    If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

    Build Better Teams

    Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

    In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

    If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

    When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

    Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

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    How to Improve Communication Skills for Workplace Success

    There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

    Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

    1. Listen

    Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

    Being a good listener is half the equation to being a good communicator.

    People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

    Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

    Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

    2. Know Your Audience

    Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

    Here is a good way to think about it:

    Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

    You want to ensure you are using the type of communication most relevant to your audience.

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    3. Minimize

    I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

    He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

    Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

    State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

    The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

    4. Over Communicate

    So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

    What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

    Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

    Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

    Finally we get 2 emails during enrollment reminding us when open enrollment ends.

    There’s minimal information, it’s more of a reminder. This is effective over communication.

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    5. Body Language

    The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

    When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

    In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

    When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

    Conclusion

    Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

    Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

    There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

    Now go communicate your way to success.

    More Resources About Effective Communication

    Featured photo credit: HIVAN ARVIZU via unsplash.com

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