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Why It’s Important to be Wrong: The Valuable Art of Apology

Why It’s Important to be Wrong: The Valuable Art of Apology

    Have you noticed how obsessed we all are with getting things right? Not only that, but doing the right thing quicker and better than ever before. Everywhere you turn, there are books, magazines and blogs dedicated to making sure we have the secrets of success so we don’t screw up. In the face of all this rampant perfectionism, it’s easy to overlook the importance of being OK without getting it wrong now and then.

    I had a bad day yesterday. In fact, I would go so far as to say that my morning was one hot mess and that there is no one to blame but me. I handled a couple of issues SPECTACULARLY badly. By 10am, I had done some serious, but hopefully impermanent damage to some important relationships in my life, both personal and professional.

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    To Err is human

    “Shut Up, Shut Up, Shut Up!”, the mature part of me was screaming, but unfortunately, this wasn’t the part of me that was driving the bus at the time. All in all, it was an epic fail on the “impulse control front.” For someone adept at navigating the grey complexities of ethics in both academic and professional life, it’s rather bizarre how obnoxiously black and white I can be when things get personal. Now that my blood pressure has gone back down to normal, I cringe as I reflect on my vehement and indignant behavior.

    Being able to see that we (may) have made an error of judgment is a good thing. Not least because it keeps our ego in check and teaches us some humility.

    The Customer is always right

    In business, the old saying “the customer is always right” still holds true. Customer service, or lack thereof, can make or break a company. At the foundation of good customer service is the ability to apologize and to do it well. One often cited example of best practice is from 1982 when a Japanese Airlines plane crashed in Tokyo Bay. The president of the airline went promptly and personally met with and apologized to each family of the crash victims.

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    Not only is it the right thing to do, but in some cases, it actually pays to apologize. Take the world of medical malpractice, where the traditional consensus amongst attorneys defending doctors who were being sued used to be to advocate silence. However, some more recent research has challenged this way of thinking. One of the most famous cases is the VA Hospital in Lexington, Kentucky. The Lexington VA has a policy surrounding medical error which actually encourages communication of sympathy and admissions of fault. Not only that but the VA is proactive in disclosing errors and offers help on how to file a claim.

    This policy of extreme honesty, practiced since the late 1980s, has reportedly reduced lawsuits and settlement and defense costs. Only three cases have gone to trial in 17 years, with the average settlement being $16,000, compared with the national VA average of $98,000.”

    Robert J Walling and Shawna S. Ackerman (2006) “Having to say your sorry: A More Efficient Medical Mal Practice Insurance Model.”

    The disclaimer

    While saying sorry might avoid a law suit in many circumstances, if you find yourself in a situation that has a chance of ending in legal proceedings, it is always advisable to consult an attorney because in some states, saying “I’m sorry” can be used as an admission of guilt in court.

    How not to apologize

    Of course, all apologies are not created equal and it’s said that in business, a bad apology can actually be detrimental in some circumstances. In a 2006 Inc. article, Allison Stein Wellner referred to research by Jennifer K. Robbennolt, a professor at the University of Illinois College of Law. In a study of apology letters written after a hypothetical accident, Wellner discovered that victims who received a partial apology (interpreted as I’m sorry if you think I should apologize) were actually less likely to accept a settlement offer than those who received no apology at all.

    Another common pitfall is what Lauren Bloom, attorney, ethics expert and author of the Art of Apology ebook describes as the “if/any game.” She describes it as one of the apology errors that politicians frequently make when they say, “if my actions offended anybody, then I apologize.”

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    Elements of a good apology

    There is quite a lot of helpful information to be had on the art and/or science of apologizing. Some of the key elements are sincerity, timing, taking full responsibility, acknowledging the hurt or damage caused, asking for forgiveness, future intentions and restitution. The website PerfectApology.com points to the letter and video by Jet Blue founder and Ceo David Neeleman as a perfect business apology. “We are sorry and embarrassed. But most of all, we are deeply sorry…(for) the worst operational week in JetBlue’s seven year history.”

    Hard to say

    If it’s tricky to say sorry in business, how much harder is it in our personal relationships? Owning our short-comings can be hard. An apology can feel like an admission of failure, an undesirable acknowledgment of our human frailty. There is often fear attached to a real or perceived threat that an admission of a mistake may be used against us in the future. We may be afraid that our apology will not be accepted, that it will be greeted with anger, that it will result in more conflict when we seek to avoid confrontation.

    But, when all is said and done, I still believe that owning up to being wrong is the right thing to do. It equips us with the ability to see things from more than one perspective. It offers the opportunity to cultivate persistence and not to quit. It reminds us that life is not a performance or a test but a learning experience.

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    Conclusion

    To err is human, as the saying goes, but to forgive is divine. I’m counting on the divine intervention necessary that I might be able to give myself and everyone else permission to screw up and to learn from our mistakes. For at the end of the day, sometimes it simply comes down to this, “Would you rather be right or be happy?”

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    Last Updated on March 25, 2020

    How to Crush Your Lack of Motivation and Always Stay Motivated

    How to Crush Your Lack of Motivation and Always Stay Motivated

    How many times have you not achieved your goals and let yourself down due to your lack of motivation? When you’re not wallowing in sadness and self-pity, you are too busy procrastinating till you can’t anymore and before you know it, you are part of vicious cycle of anxiety and stress.

    Whether it’s losing weight or bringing your business to fruition – motivation is essential for growth and success in every sphere of our lives.

    That said, it is not easy staying motivated. In order to constantly stay motivated, you need to take ownership of your life and consciously make efforts in that direction.

    Well, it’s never too late to take matters in your hands and change the course of your life. Here are 11 effective ways to crush your lack of motivation and always stay motivated:

    1. Write Your Goals

    The power of writing goals down has always been underestimated. Why write when you can remember, right? Wrong.

    Our thoughts are all over the place and the first step to achieve your goals is to organize your thoughts. So, write your goals down, however big or small they might be. Make them as specific as possible and assign deadlines to each of them.

    As you write them down and revisit them regularly, they get further drilled in your head, taking you closer to your goals. Doing this small exercise helps you to remain focused, motivated and lets you track your progress with ease.

    Start today – take to your laptop or a diary and get down to writing what you wish to achieve in life.

    2. Beat Procrastination

    Your lack of motivation and procrastination go hand in hand. Every time you procrastinate, your motivation levels take a greater hit. The only way to bring an end to this loop is to stop procrastinating.

    Next time you find yourself putting off something for ‘later’, stop and assess the reasons behind it. Get to the root of the cause and eliminate it in order to overcome this poor habit of procrastinating which is sabotaging your life and mental health.

    Take a look at this guide and learn how to beat procrastination:

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    What Is Procrastination (And the Complete Guide to Stop Procrastinating)

    When you finally overcome procrastination, you will realize the positive impact it has on your mood and motivation levels.

    3. Celebrate Small Wins

    In the quest to achieve the bigger goals in life, we often forget to celebrate the smaller wins along the way. An achievement is an achievement – be it big or small, it deserves to be acknowledged and celebrated.

    Finished a project on time? Reward yourself. Managed to run on the treadmill for a good one hour? Pat yourself on the back. Found time to meditate? Celebrate it.

    It is these small achievements that reinstate that we are on the right path and take us one step closer to the bigger goals.

    So, get into the habit of recognizing and appreciating small wins. You will be surprised to see how this practice helps you stay motivated.

    4. Practice Gratitude

    It’s easier to whine about what we don’t have rather than counting our blessings. Isn’t it?

    Making gratefulness a part of your life is a very important step to retain high motivational levels. It revitalizes our spirits and renews our enthusiasm for life.

    So, how do you practice gratitude? For starters, keep a gratitude journal to jot down what you are grateful for, express your gratitude to people you love and spread positivity wherever you go. If you need some inspiration to be thankful for, here it is:

    60 Things To Be Thankful For In Life

    By doing so, you begin to focus more on what you have rather than what you don’t and that is a great start to stay motivated.

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    5. Be Optimistic

    Life is not always hunky dory. There will be bad days when things aren’t going in your favor, when you feel lost and all you want to do is give up.

    At such times, instead of letting negativity take over your life, adopt an optimistic approach to life. Quit overthinking, ask the right questions and focus on finding solutions.

    Yes, there will be hurdles along the way but if you hang on to positive affirmations and hopes, the journey will be a lot smoother. So, with every passing day, sow the seeds of positivity and you are sure to build a positive environment around you.

    6. Don’t Dwell on the Past

    A lot of times, our lack of motivation stems from the habit of dwelling on the past. This gives rise to fear and regrets, preventing us from making progress in the present day.

    Dwelling on the past is nothing but a waste of time. Understand that the past is long gone, and you cannot do anything to change that.

    What you can do is make your present day worthwhile. Instead of looking back and having regrets, learn from your mistakes, forgive yourself and move on.

    So, the next time you find your mind wandering off to the past, be determined to change the way you think and consciously concentrate on living in the present. This guide can help you:

    10 Simple Steps To Let Go Of The Past

    7. Face your Fears

    You can never find motivation where there is fear. Identify the fear that is pulling you back and tackle it.

    If you don’t face your fear head on, you cannot expect to conquer it and renew your motivation.

    Ask yourself: What is stopping you? What are you scared of?

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    Once you accept your fear, you can work on an action plan and think of solutions to overcome it. This article will give you some effective tips on conquering your fears:

    How to Overcome Your Irrational Fears (That Stop You from Succeeding)

    Seek external help if required but don’t choose to turn a blind eye over your fears – it will only aggravate matters.

    8. Visualize your Success

    You must have heard the famous quote, ‘see it to believe it’. That is exactly what visualization is about.

    One of the most effective self-motivation techniques, visualizing the process to your desired outcome helps you move in a positive direction and achieve your goal.

    Close your eyes and focus all your energies on the minutest of details that will take you where you want to reach. Doing this exercise everyday inspires you to keep going and not lose hope. The vision of attaining success will drive you to do better while instilling belief and confidence.

    9. Find Inspiration

    Can’t seem to find inspiration inwards? Don’t panic. There are plenty of external sources to gain inspiration from.

    From motivational books and quotes to speeches, films and apps – it is a good idea to take help from motivational material to rekindle your spirits and regain your motivation.

    Everyone is wired differently. For instance, a self-help book might work for your friend, but it might do nothing to move you. So, find what inspires you and turn to it when you are in desperate need for motivation.

    Finding inspiration externally fills you with hope and sometimes that is all you need.

    10. Enjoy Downtime

    You are clearly exhausted with all the running you’re doing in life. So much, that you don’t even have time to stop and think what’s causing you so much unhappiness. All you know is that you are lacking motivation and everyday seems to have become a struggle.

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    Now, that’s certainly not how you should live the rest of your life.

    You need to schedule downtime for yourself, relax and give your mind and body some rest. Take a vacation, indulge in hobbies, meet some friends, put your hair down and stop with all the overthinking. It is important to do things that make you happy in order to think clearly and stay motivated.

    11. Meditate Regularly

    Meditation lets you take control of your mind. It improves focus and concentration while helping you relax.

    Whenever you have had a tough day or find your thoughts going places, the best way to calm yourself down is by closing your eyes and meditating. It helps you to remove all the unnecessary frills in life and keeps you on the right track.

    Include meditation in your daily schedule and you are sure to see an improvement in your productivity and motivation.

    The Bottom Line

    Practicing these simple exercises isn’t the tough part, what’s tough is religiously doing them every day.

    However, don’t expect to get rid of your lack of motivation overnight. There will still be days when you will be low on energy but by making these conscious efforts to stay motivated, you are sure to see a vast change in your perspective and your response to bad days.

    So, start today and be committed to making a positive change in your life.

    More Tips About Staying Motivated

    Featured photo credit: Sonnie Hiles via unsplash.com

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