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Why It’s Important to be Wrong: The Valuable Art of Apology

Why It’s Important to be Wrong: The Valuable Art of Apology

    Have you noticed how obsessed we all are with getting things right? Not only that, but doing the right thing quicker and better than ever before. Everywhere you turn, there are books, magazines and blogs dedicated to making sure we have the secrets of success so we don’t screw up. In the face of all this rampant perfectionism, it’s easy to overlook the importance of being OK without getting it wrong now and then.

    I had a bad day yesterday. In fact, I would go so far as to say that my morning was one hot mess and that there is no one to blame but me. I handled a couple of issues SPECTACULARLY badly. By 10am, I had done some serious, but hopefully impermanent damage to some important relationships in my life, both personal and professional.

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    To Err is human

    “Shut Up, Shut Up, Shut Up!”, the mature part of me was screaming, but unfortunately, this wasn’t the part of me that was driving the bus at the time. All in all, it was an epic fail on the “impulse control front.” For someone adept at navigating the grey complexities of ethics in both academic and professional life, it’s rather bizarre how obnoxiously black and white I can be when things get personal. Now that my blood pressure has gone back down to normal, I cringe as I reflect on my vehement and indignant behavior.

    Being able to see that we (may) have made an error of judgment is a good thing. Not least because it keeps our ego in check and teaches us some humility.

    The Customer is always right

    In business, the old saying “the customer is always right” still holds true. Customer service, or lack thereof, can make or break a company. At the foundation of good customer service is the ability to apologize and to do it well. One often cited example of best practice is from 1982 when a Japanese Airlines plane crashed in Tokyo Bay. The president of the airline went promptly and personally met with and apologized to each family of the crash victims.

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    Not only is it the right thing to do, but in some cases, it actually pays to apologize. Take the world of medical malpractice, where the traditional consensus amongst attorneys defending doctors who were being sued used to be to advocate silence. However, some more recent research has challenged this way of thinking. One of the most famous cases is the VA Hospital in Lexington, Kentucky. The Lexington VA has a policy surrounding medical error which actually encourages communication of sympathy and admissions of fault. Not only that but the VA is proactive in disclosing errors and offers help on how to file a claim.

    This policy of extreme honesty, practiced since the late 1980s, has reportedly reduced lawsuits and settlement and defense costs. Only three cases have gone to trial in 17 years, with the average settlement being $16,000, compared with the national VA average of $98,000.”

    Robert J Walling and Shawna S. Ackerman (2006) “Having to say your sorry: A More Efficient Medical Mal Practice Insurance Model.”

    The disclaimer

    While saying sorry might avoid a law suit in many circumstances, if you find yourself in a situation that has a chance of ending in legal proceedings, it is always advisable to consult an attorney because in some states, saying “I’m sorry” can be used as an admission of guilt in court.

    How not to apologize

    Of course, all apologies are not created equal and it’s said that in business, a bad apology can actually be detrimental in some circumstances. In a 2006 Inc. article, Allison Stein Wellner referred to research by Jennifer K. Robbennolt, a professor at the University of Illinois College of Law. In a study of apology letters written after a hypothetical accident, Wellner discovered that victims who received a partial apology (interpreted as I’m sorry if you think I should apologize) were actually less likely to accept a settlement offer than those who received no apology at all.

    Another common pitfall is what Lauren Bloom, attorney, ethics expert and author of the Art of Apology ebook describes as the “if/any game.” She describes it as one of the apology errors that politicians frequently make when they say, “if my actions offended anybody, then I apologize.”

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    Elements of a good apology

    There is quite a lot of helpful information to be had on the art and/or science of apologizing. Some of the key elements are sincerity, timing, taking full responsibility, acknowledging the hurt or damage caused, asking for forgiveness, future intentions and restitution. The website PerfectApology.com points to the letter and video by Jet Blue founder and Ceo David Neeleman as a perfect business apology. “We are sorry and embarrassed. But most of all, we are deeply sorry…(for) the worst operational week in JetBlue’s seven year history.”

    Hard to say

    If it’s tricky to say sorry in business, how much harder is it in our personal relationships? Owning our short-comings can be hard. An apology can feel like an admission of failure, an undesirable acknowledgment of our human frailty. There is often fear attached to a real or perceived threat that an admission of a mistake may be used against us in the future. We may be afraid that our apology will not be accepted, that it will be greeted with anger, that it will result in more conflict when we seek to avoid confrontation.

    But, when all is said and done, I still believe that owning up to being wrong is the right thing to do. It equips us with the ability to see things from more than one perspective. It offers the opportunity to cultivate persistence and not to quit. It reminds us that life is not a performance or a test but a learning experience.

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    Conclusion

    To err is human, as the saying goes, but to forgive is divine. I’m counting on the divine intervention necessary that I might be able to give myself and everyone else permission to screw up and to learn from our mistakes. For at the end of the day, sometimes it simply comes down to this, “Would you rather be right or be happy?”

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    Last Updated on October 17, 2019

    How to Spend More Quality Time with Your Partner

    How to Spend More Quality Time with Your Partner

    You see your partner every single day. They are the first person you talk to in the morning and the last person you kiss goodnight.

    But does seeing each other day in and day out equal a healthy relationship? Not necessarily.

    Spending quality time with your partner is the best way to ensure your relationship stays healthy and strong. This means going above and beyond sitting together while you watch Netflix or going out for the occasional dinner. You deserve more from your relationship – and so does your spouse!

    What does quality time mean? It means spending time with your spouse without interruption. It’s a chance for you to come together and talk. Communication will build emotional intimacy and trust.

    Quality time is also about expressing love in a physical way. Not sex, necessarily (but that’s great, too!) but through hand-holding, cuddling, caressing, and tickling. Studies show that these displays of affection will boost partner satisfaction.[1]

    So how do you spend quality time with your partner? Here are 13 relationship tips on making the most out of your time with your partner.

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    1. Recognize the Signs

    If you want a healthy relationship, you have to learn how to recognize the signs that you need to spend more quality time together.

    Some telltale signs include:

    • You’re always on your phones.
    • You value friendships or hobbies over quality time with your spouse.
    • You aren’t together during important events.
    • You are arguing more often or lack connection.
    • You don’t make plans or date nights.
    • You’re not happy.

    If you are experiencing any of these relationship symptoms, know that quality time together can reverse the negative effects of the signs above.

    2. Try New Things Together

    Have you ever wanted to learn how to play an instrument or speak another language? How about skydive or ballroom dance?

    Instead of viewing these as solo hobbies and interests, why not involve your partner?

    Trying new activities together builds healthy relationships because it encourages spouses to rely on one another for emotional and physical support.

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    Shared hobbies also promote marital friendship, and the Journal of Happiness Studies found that marital satisfaction was twice as high for couples who viewed each other as best friends.[2]

    3. Schedule in Tech-Free Time

    Your phone is a great way to listen to music, watch videos, and keep up-to-date with friends and family. But is your phone good for your relationship?

    Many couples phone snub, or ‘phub’, one another. Studies show that phubbing can lower relationship satisfaction and increase one’s chances of depression.[3]

    Reduce those chances by removing distractions when spending quality time together and showing your partner they have your full attention.

    4. Hit the Gym as a Couple

    One way you can spend more time together as a couple is by becoming workout partners. Studies show that couples are more likely to stay with their exercise routine if they work out together.[4] Couples also work out harder than they would solo. One study found that 95 percent of couples who work out together maintained weight loss compares to the 66 percent of singles who did.[5]

    Join a gym, do at-home couples’ workouts, try couples yoga, hit the hiking trails, or get your bikes out. No matter which way you choose to exercise, these healthy activities can promote a healthy relationship.

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    5. Cook Meals Together

    Pop open a bottle of wine or put some romantic music on while you get busy – in the kitchen, of course!

    One of the best relationship tips for spending quality time together when you both have busy schedules is to cook meals together.[6]

    Spice things up and try and prepare a four-course meal or a fancy French dish together. Not only is this a fun way to spend your time together, but it also promotes teamwork.

    If all goes well, you’ll have a romantic date night meal at home that you prepared with your four hands. And if the food didn’t turn out the way you’d hoped, you are guaranteed to have a laugh and create new memories together.

    6. Have a Regular Date Night

    Couples experience a greater sense of happiness and less stress when they are spending quality time together.[7] One of the biggest relationship tips for a healthy partnership is to include a date night in your weekly routine.

    The National Marriage Project found that having a weekly date night can make your relationship seem more exciting and helps prevent relationship boredom.[8] It also lowers the probability of divorce, improves your sex life, and increases healthy communication.

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    Some great ideas for what to do on your date night include:

    • Have a movie marathon – Gather up your favorite flicks and cuddle up on the couch.
    • Play games together – Cards, board games, video games, and other creative outlets are a fun way to spend quality time together.
    • Recreate your first date – Go back to that restaurant and order the same meal you did when you first got together. You can spice up your evening by pretending you’re strangers meeting for the first time and see how sexy the night gets.
    • Plan a weekend getaway – There’s nothing better than traveling with the one you love.
    • Dinner and a movie – A classic!
    • Try a new restaurant – Make it your mission to rate and try all of the Mexican restaurants/Irish pubs/Italian trattorias in your area.
    • Have a long sex session – Intimacy promotes the release of the oxytocin hormone which is responsible for a myriad of great feelings.[9]

    Here’re even more date night ideas for your reference: 50 Unique and Really Fun Date Ideas for Couples

    Final Thoughts

    The benefits of spending quality time together are endless. Here are just some of the ways it can contribute to a healthy relationship:

    • Improves emotional and physical intimacy
    • Lowers divorce rates
    • Improves communication
    • Reduces marital boredom
    • Bonds couples closer
    • Improves friendship
    • Boosts health
    • Reduces stress

    These are all excellent reasons to start making date night a regular part of your week.

    It’s easy to have a healthy relationship when you set aside dedicated time to share with your spouse. Try new things together, make your spouse your workout buddy, and look for innovative ways to be close and connected.

    These relationship tips will bring great benefits to your marriage.

    Featured photo credit: Allen Taylor via unsplash.com

    Reference

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