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Use Compassion and Understanding to Achieve Family Harmony

Use Compassion and Understanding to Achieve Family Harmony

    Every family encounters a situation where the actions or inaction of a particular family member has a negative effect on the rest of the group. These issues are difficult to resolve because families are a fragile and complex unit.

    Because of the complexity, people have to be sensitive and compassionate when dealing with family issues. The family has to come together, discuss the issues and come up with a solution that takes into account the needs of the family member at the center of the issue and the needs of the rest of the family. Otherwise, missteps can result in the division of the family unit and years of emotional bitterness.

    Stage 1: Group

    Creating a group

    Make sure to involve everyone who is suitable and capable of offering help. Otherwise, the group will run the risk of leaving resources on the table and exclude family members who have a vested interest in the process and outcome.

    It is best to avoid the following people when forming a group:

    • Ex-spouses
    • Estranged relatives
    • People who are immersed in family politics
    • Aggressive personality types
    • People with personal agendas

    Commitments

    It is important to make certain commitments during the planning process.

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    These include:

    • To avoid passing judgment on the person in question
    • To be compassionate during every step of the process
    • To avoid personal agendas

    Stage 2: Questions

    The group has to answer some key questions before any planning can take place.

    These include:

    • Why have we gathered?
    • How is this issue affecting the group?
    • How has this issue manifested itself?
    • Why do people want to see this issue confronted and resolved?
    • What are people’s intentions?
    • What are we hoping to achieve by working together?
    • What do you consider a successful outcome?

    It takes time and compromise, but everyone needs to enter the process with the same objectives.

    Stage 3: The Planning Sessions

    Indeed, three factors decide when, and if a plan will be implemented, including a timeline, milestones to measure progress and a regular inventory of resources.

    Having a person agree to the solution and then not being able to deliver on the promises of support and resources, will result in a loss of trust and a fracturing of family unity.

    Other issues to consider when developing a plan:

    · Location for meeting with the family member

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    · Individual commitments

    · Communication between group members

    · Available Resources

    • Friends
    • Programs
    • Money

    Stage 4: The Agenda

    The Agenda will guide the group during their meeting with the relative.

    It includes:

    • Statement of Love and Support
    • The intention of the meeting
    • Solutions
    • Plan of Action
    • Possibility of Failure
    • Agreement

    It is a systematic run down of everything that the group has discussed and agreed upon. Also, leave enough room on the agenda to make notes and make changes to agenda items during the confrontation.

    Stage 5: The meeting

    Opening Statement of Love and Support

    Begin the conversation with a statement that demonstrates the group’s commitment to helping the person in question

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    Intention of the Meeting

    Ask for everyone’s cooperation and make it clear that everyone has a right to be heard without interruption. Also, remind everyone of the importance of the meeting and how it is in everyone’s best interest to act in a polite and considerate manner.

    Solutions

    Review the agenda at the start of the meeting and summarize the process, debate and hard work that led everyone to this meeting.

    List solutions and review the proposed timelines for these solutions. Permit extended pauses between points to allow for positive and negative feedback and commit to addressing them during the meeting.

    Adapting Solutions

    Discussion and debate will reveal new information and the group has to adapt to any drastic revelations. Nevertheless, the process from beginning to end has to be democratic, so that everyone adheres to the decisions made by the group.

    Also, allow the relative to contribute their own resources, including supportive friends, medical or work support.

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    Be Supportive without Surrendering

    Be attentive to any aggression or negativity on either side and do not let the group splinter. A loss of unity will allow the relative to question the groups commitment and the validly of their concerns.

    In periods of heightened tension, the more self aware, mindful and respected people in the group have to step forward to manage the situation.

    Take breaks and regroup. Everyone involved will need to be reassured of the purpose of the meeting.

    Negative Outcome

    Every family and situation is unique, so even the best intentions and hard work might end in failure. In extreme cases, the group might decide to ostracize the individual, use medical intervention or take legal action.

    Agreement

    Once the group has reached a consensus, an amended Master Agenda will act as a contract between everyone involved.

    Every individual will commit him or herself to the agreement and guarantee they will do their part to fulfill the contract.

    Taking on family issues is no different from any other complex problem that a community might face. The group must find a common ground and draw on each other’s strength to find solutions. Ultimately, committing themselves to a common purpose.

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    Last Updated on April 11, 2019

    How to Improve Communication Skills for Workplace Success

    How to Improve Communication Skills for Workplace Success

    Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

    I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

    I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

    Here we will take a look at how to improve communication skills for workplace success.

    How Communication Skills Help Your Success

    Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

    Create a Positive Experience

    Here are two examples of how well developed communication skills helps create a positive experience:

    When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

    What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

    Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

    As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

    Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

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    Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

    Help Leadership Skills

    It’s certainly a skill all its own to be able to lead others.

    Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

    As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

    Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

    If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

    Build Better Teams

    Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

    In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

    If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

    When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

    Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

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    How to Improve Communication Skills for Workplace Success

    There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

    Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

    1. Listen

    Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

    Being a good listener is half the equation to being a good communicator.

    People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

    Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

    Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

    2. Know Your Audience

    Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

    Here is a good way to think about it:

    Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

    You want to ensure you are using the type of communication most relevant to your audience.

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    3. Minimize

    I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

    He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

    Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

    State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

    The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

    4. Over Communicate

    So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

    What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

    Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

    Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

    Finally we get 2 emails during enrollment reminding us when open enrollment ends.

    There’s minimal information, it’s more of a reminder. This is effective over communication.

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    5. Body Language

    The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

    When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

    In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

    When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

    Conclusion

    Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

    Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

    There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

    Now go communicate your way to success.

    More Resources About Effective Communication

    Featured photo credit: HIVAN ARVIZU via unsplash.com

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