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Handling Urgency at Work Without Email

Handling Urgency at Work Without Email
    Catch the moment by sunnyUK on flickr

    Just the other day, a co-worker was called out by another co-worker that they “weren’t answering their email quickly enough.” This comment was made even when our company employs a host of ways to contact each other immediately.

    The issue that was being discussed was urgent and had to be handled that day, but the accusing party in no way handled the work as being urgent. For some reason they expected an immediate response via email, even though email is not an “immediate response” type of tool. And frankly, it should never be considered to be one especially with the types of technology we have at our disposal.

    Email as mail

    The way that I and many others treat email is as a piece of mail. We don’t sit in front of our mailbox all day, waiting for something to be put into it, only to take it out, create a reply, put it in an envelope, stamp, and send it off. That would be ridiculous, right? So, why should we be expected to deal with email this way?

    The problem is that most people treat email this way.

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    It wasn’t until I was introduced to the GTD ecosystem that I found thoughts on email like that of Merlin Mann or even Leo Babauta. These guys saw email as mail, something that piles up throughout our day and then we process it. We then make decisions on what we are supposed to do next with this incoming mail; respond to it, make it a piece of reference material, trash it, etc. Once I was able to understand this way of thinking, email wasn’t an immediate response type of tool anymore. This kept me out of my inbox and allowed me to get more done as well as handle urgent issues the right way.

    What about immediate issues?

    I hear this a lot where I work:

    “It’s my job to respond to email.”

    What a sad state of affairs; a professional email responder. Actually, I would say that most anyone that says that truly means that their job is to handle immediate issues in their business; it just so happens that many people still treat email as an immediate response type of communication.

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    I know that we productivity nerds can’t move the immovable force of overuse of email, but we can bring some options to the table that those afflicted with immediate email action can try to employ.

    The ways to handle urgency without email

    Here are a few ways that you can help yourself and possibly others in your company deal with urgent matters without the use of a sea of email. These may seem dead obvious, but you will be extremely surprised at how little they are used for urgent issues:

    1. Use IM

    No matter what anyone says, IM isn’t just a way to chat with your friends at work (although that can be an added benefit). IM stands for instant messaging and that is exactly what it should be used for; getting a hold of someone instantly.

    If you company doesn’t use IM, especially in a company where issues with customers are of utmost important, you may want to try to talk your higher-ups and put it in place. IM at work has saved a ton of time and many email messages being overlooked.

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    2. Use the phone

    A telephone? What the hell is that? It’s that thing that is dusty, sits on the corner of your desk, and is used maybe once a day. The fact is that the phone is the best tool for getting things done quickly across far reaches.

    Yes, maybe you can type 160 words per minute, but you can’t explain problems over IM or email like you can verbally. If something is super important and needs done ASAP, the phone and the next medium are the best tools to use.

    3. Come see me

    If you are across the office and you need something done now then go and see the person that needs to get that something done. You may want to call or IM them first to make sure that they are available, but if the issue is urgent enough, then it’s totally fine to just go and see them. Once again, speaking to someone verbally is the best way to handle urgent situations.

    What’s next?

    One of the hardest things you have to do to get out of the “living in your email inbox mentality”, especially for large corporations, is try to change your coworkers’ view on how to handle urgent issues. The best way to start is to tell them that you only check email a certain number of times a day (just like Mr. Vardy with his 3 times a day rule) and if they need something immediate, then either they can IM you, call, or stop over.

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    You may run into an issue that really isn’t urgent and your coworker thinks it is, but usually if you lay out some groundwork that email isn’t the best way to get something done quickly, they will respect your avenue for getting urgent things done.

    If you work with a bunch of humans, how do you guys handle urgent matters?

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    Last Updated on October 18, 2018

    50+ Best Motivational Quotes To Prepare You For Any Challenges In Life

    50+ Best Motivational Quotes To Prepare You For Any Challenges In Life

    Life is filled with highs and lows —happiness and struggles that will test your resilience and integrity, push you to overcome challenges and leave you with lessons that will make you even stronger on your way up.

    It’s the way you feel and think about yourself, including your expectations and beliefs about what is possible to you, greatly determines everything that happens to you.

    It all starts with your thoughts. When you change your thoughts, you transform the quality of your life. (Right, Nancy’s story is a typical example!)

    Below is a list of the best motivational quotes to inspire you to start your day with a blast:

    Quotes for self-assurance

    1. Don’t downgrade your dream just to fit your reality, upgrade your conviction to match your destiny.

      2. You are braver than you believe, stronger than you seem and smarter than you think.

        3. You are confined only by the walls you build yourself.

          4. The man who has confidence in himself gains the confidence of others

            5. You attract what you are, not what you want. If you want great, then be great.

              6. It’s not who you are that holds you behind, it’s who you think your are not.

                Quotes about positivity

                7. Stop being afraid of what could go wrong and think of what could go right.

                  8. You should never regret anything in life. If it’s good, it’s wonderful. If it’s bad, it is experience.

                    9. Falling down is an accident, staying down is a choice.

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                      10. If you have the power to make someone happy, do it. The world needs more of that.

                        11. Always believe that something wonderful is about to happen.

                          12. Don’t be afraid to give up the good and go for great.

                            13. Remember that life’s greatest lessons are usually learned from worst times and from the worst mistakes.

                              Quotes for work and success

                              14. Don’t talk, just act. Don’t say, just show. Don’t promise, just prove.

                                15. Never stop doing great just because someone doesn’t give you credit.

                                  16. Discipline is doing what needs to be done, even if you don’t want to.

                                    17. Work while they sleep. Learn while they party. Save while they spend. Live like they dream.

                                      18. The key to success is to focus our conscious mind on things we desire, not things we fear.

                                        19. Never apologize for having high standards, people who really want to be in your life will rise to meet them.

                                          20. If it doesn’t challenge you, it won’t change you.

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                                            21. Never give up on a dream just because of the time it will take to accomplish it, time will pass anyway.

                                              22. Don’t fear failure. Fear being in the exact same place next year as you are today.

                                                23. A hill is just another opportunity to leave your competition behind.

                                                  24. Don’t quit. You’re already in pain. You’re already hurt. Get a reward from it.

                                                    25. Hustle until you no longer need to introduce yourself.

                                                      26. You didn’t come this far only to come this far.

                                                        27. Be selective in your battles for sometimes peace is better than being right.

                                                          28 If we keep doing what we are doing, we’re going to keep getting what we’re getting.

                                                            29. You will never know your limits until you push yourself to them.

                                                              30. Do what you have to do until you can do what you want to do.

                                                                31. The man on top of the mountain didn’t fall there.

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                                                                  32. If your dreams don’t scare you, they are not big enough.

                                                                    33. If you can’t handle stress, you won’t manage success.

                                                                      34. Don’t be pushed by your problems, be led by your dreams.

                                                                        35. Don’t mistake silence for weakness. Smart people don’t plan big moves out loud.

                                                                          36. Simplicity is the ultimate sophistication.

                                                                            37. Obsessed is the word the lazy use to describe dedicated.

                                                                              38. You become who you spend your time with.

                                                                                39. Be stubborn about your goals and flexible about your methods.

                                                                                  40. Hard work beats talent when talent doesn’t work hard.

                                                                                    41. If you don’t build your dreams, someone else will hire you to build theirs.

                                                                                      42. Between stimulus and response is our greatest power –the freedom to choose.

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                                                                                        43. What comes easy won’t last, what lasts won’t come easy.

                                                                                          44. Don’t limit your challenges, challenge your limits.

                                                                                            45. Work until your idols become your rivals.

                                                                                              Quotes about money

                                                                                              46. Formal education will make you a living. Self-education will make you a fortune.

                                                                                                47. I create new enemies every day, it’s called business.

                                                                                                  48. When you have a Million Dollar vision, don’t surround yourself with 1 cent minds.

                                                                                                    49. You can’t get rich thinking poor.

                                                                                                      50. Doing what is comfortable is rarely profitable.

                                                                                                        51. If you can count your money, work harder.

                                                                                                          If you find yourself feeling lost and frustrated, it’s never too late to change things up. Check out this guide:

                                                                                                          How to Start Over and Reboot Your Life When It Seems Too Late

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