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Handling Urgency at Work Without Email

Handling Urgency at Work Without Email
    Catch the moment by sunnyUK on flickr

    Just the other day, a co-worker was called out by another co-worker that they “weren’t answering their email quickly enough.” This comment was made even when our company employs a host of ways to contact each other immediately.

    The issue that was being discussed was urgent and had to be handled that day, but the accusing party in no way handled the work as being urgent. For some reason they expected an immediate response via email, even though email is not an “immediate response” type of tool. And frankly, it should never be considered to be one especially with the types of technology we have at our disposal.

    Email as mail

    The way that I and many others treat email is as a piece of mail. We don’t sit in front of our mailbox all day, waiting for something to be put into it, only to take it out, create a reply, put it in an envelope, stamp, and send it off. That would be ridiculous, right? So, why should we be expected to deal with email this way?

    The problem is that most people treat email this way.

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    It wasn’t until I was introduced to the GTD ecosystem that I found thoughts on email like that of Merlin Mann or even Leo Babauta. These guys saw email as mail, something that piles up throughout our day and then we process it. We then make decisions on what we are supposed to do next with this incoming mail; respond to it, make it a piece of reference material, trash it, etc. Once I was able to understand this way of thinking, email wasn’t an immediate response type of tool anymore. This kept me out of my inbox and allowed me to get more done as well as handle urgent issues the right way.

    What about immediate issues?

    I hear this a lot where I work:

    “It’s my job to respond to email.”

    What a sad state of affairs; a professional email responder. Actually, I would say that most anyone that says that truly means that their job is to handle immediate issues in their business; it just so happens that many people still treat email as an immediate response type of communication.

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    I know that we productivity nerds can’t move the immovable force of overuse of email, but we can bring some options to the table that those afflicted with immediate email action can try to employ.

    The ways to handle urgency without email

    Here are a few ways that you can help yourself and possibly others in your company deal with urgent matters without the use of a sea of email. These may seem dead obvious, but you will be extremely surprised at how little they are used for urgent issues:

    1. Use IM

    No matter what anyone says, IM isn’t just a way to chat with your friends at work (although that can be an added benefit). IM stands for instant messaging and that is exactly what it should be used for; getting a hold of someone instantly.

    If you company doesn’t use IM, especially in a company where issues with customers are of utmost important, you may want to try to talk your higher-ups and put it in place. IM at work has saved a ton of time and many email messages being overlooked.

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    2. Use the phone

    A telephone? What the hell is that? It’s that thing that is dusty, sits on the corner of your desk, and is used maybe once a day. The fact is that the phone is the best tool for getting things done quickly across far reaches.

    Yes, maybe you can type 160 words per minute, but you can’t explain problems over IM or email like you can verbally. If something is super important and needs done ASAP, the phone and the next medium are the best tools to use.

    3. Come see me

    If you are across the office and you need something done now then go and see the person that needs to get that something done. You may want to call or IM them first to make sure that they are available, but if the issue is urgent enough, then it’s totally fine to just go and see them. Once again, speaking to someone verbally is the best way to handle urgent situations.

    What’s next?

    One of the hardest things you have to do to get out of the “living in your email inbox mentality”, especially for large corporations, is try to change your coworkers’ view on how to handle urgent issues. The best way to start is to tell them that you only check email a certain number of times a day (just like Mr. Vardy with his 3 times a day rule) and if they need something immediate, then either they can IM you, call, or stop over.

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    You may run into an issue that really isn’t urgent and your coworker thinks it is, but usually if you lay out some groundwork that email isn’t the best way to get something done quickly, they will respect your avenue for getting urgent things done.

    If you work with a bunch of humans, how do you guys handle urgent matters?

    More by this author

    CM Smith

    A technologist and writer who shares advice on personal productivity, creativity and how to use technology to get things done.

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    Last Updated on October 17, 2019

    How to Spend More Quality Time with Your Partner

    How to Spend More Quality Time with Your Partner

    You see your partner every single day. They are the first person you talk to in the morning and the last person you kiss goodnight.

    But does seeing each other day in and day out equal a healthy relationship? Not necessarily.

    Spending quality time with your partner is the best way to ensure your relationship stays healthy and strong. This means going above and beyond sitting together while you watch Netflix or going out for the occasional dinner. You deserve more from your relationship – and so does your spouse!

    What does quality time mean? It means spending time with your spouse without interruption. It’s a chance for you to come together and talk. Communication will build emotional intimacy and trust.

    Quality time is also about expressing love in a physical way. Not sex, necessarily (but that’s great, too!) but through hand-holding, cuddling, caressing, and tickling. Studies show that these displays of affection will boost partner satisfaction.[1]

    So how do you spend quality time with your partner? Here are 13 relationship tips on making the most out of your time with your partner.

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    1. Recognize the Signs

    If you want a healthy relationship, you have to learn how to recognize the signs that you need to spend more quality time together.

    Some telltale signs include:

    • You’re always on your phones.
    • You value friendships or hobbies over quality time with your spouse.
    • You aren’t together during important events.
    • You are arguing more often or lack connection.
    • You don’t make plans or date nights.
    • You’re not happy.

    If you are experiencing any of these relationship symptoms, know that quality time together can reverse the negative effects of the signs above.

    2. Try New Things Together

    Have you ever wanted to learn how to play an instrument or speak another language? How about skydive or ballroom dance?

    Instead of viewing these as solo hobbies and interests, why not involve your partner?

    Trying new activities together builds healthy relationships because it encourages spouses to rely on one another for emotional and physical support.

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    Shared hobbies also promote marital friendship, and the Journal of Happiness Studies found that marital satisfaction was twice as high for couples who viewed each other as best friends.[2]

    3. Schedule in Tech-Free Time

    Your phone is a great way to listen to music, watch videos, and keep up-to-date with friends and family. But is your phone good for your relationship?

    Many couples phone snub, or ‘phub’, one another. Studies show that phubbing can lower relationship satisfaction and increase one’s chances of depression.[3]

    Reduce those chances by removing distractions when spending quality time together and showing your partner they have your full attention.

    4. Hit the Gym as a Couple

    One way you can spend more time together as a couple is by becoming workout partners. Studies show that couples are more likely to stay with their exercise routine if they work out together.[4] Couples also work out harder than they would solo. One study found that 95 percent of couples who work out together maintained weight loss compares to the 66 percent of singles who did.[5]

    Join a gym, do at-home couples’ workouts, try couples yoga, hit the hiking trails, or get your bikes out. No matter which way you choose to exercise, these healthy activities can promote a healthy relationship.

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    5. Cook Meals Together

    Pop open a bottle of wine or put some romantic music on while you get busy – in the kitchen, of course!

    One of the best relationship tips for spending quality time together when you both have busy schedules is to cook meals together.[6]

    Spice things up and try and prepare a four-course meal or a fancy French dish together. Not only is this a fun way to spend your time together, but it also promotes teamwork.

    If all goes well, you’ll have a romantic date night meal at home that you prepared with your four hands. And if the food didn’t turn out the way you’d hoped, you are guaranteed to have a laugh and create new memories together.

    6. Have a Regular Date Night

    Couples experience a greater sense of happiness and less stress when they are spending quality time together.[7] One of the biggest relationship tips for a healthy partnership is to include a date night in your weekly routine.

    The National Marriage Project found that having a weekly date night can make your relationship seem more exciting and helps prevent relationship boredom.[8] It also lowers the probability of divorce, improves your sex life, and increases healthy communication.

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    Some great ideas for what to do on your date night include:

    • Have a movie marathon – Gather up your favorite flicks and cuddle up on the couch.
    • Play games together – Cards, board games, video games, and other creative outlets are a fun way to spend quality time together.
    • Recreate your first date – Go back to that restaurant and order the same meal you did when you first got together. You can spice up your evening by pretending you’re strangers meeting for the first time and see how sexy the night gets.
    • Plan a weekend getaway – There’s nothing better than traveling with the one you love.
    • Dinner and a movie – A classic!
    • Try a new restaurant – Make it your mission to rate and try all of the Mexican restaurants/Irish pubs/Italian trattorias in your area.
    • Have a long sex session – Intimacy promotes the release of the oxytocin hormone which is responsible for a myriad of great feelings.[9]

    Here’re even more date night ideas for your reference: 50 Unique and Really Fun Date Ideas for Couples

    Final Thoughts

    The benefits of spending quality time together are endless. Here are just some of the ways it can contribute to a healthy relationship:

    • Improves emotional and physical intimacy
    • Lowers divorce rates
    • Improves communication
    • Reduces marital boredom
    • Bonds couples closer
    • Improves friendship
    • Boosts health
    • Reduces stress

    These are all excellent reasons to start making date night a regular part of your week.

    It’s easy to have a healthy relationship when you set aside dedicated time to share with your spouse. Try new things together, make your spouse your workout buddy, and look for innovative ways to be close and connected.

    These relationship tips will bring great benefits to your marriage.

    Featured photo credit: Allen Taylor via unsplash.com

    Reference

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