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The Real Rules of Engagement

The Real Rules of Engagement

On a recent late night I found myself needing to wind down before sleep, I flipped on the TV and happened to catch the tail end of Rules of Engagement. The military action drama seemed so completely out of context for me, for without ever having seen the movie when it came out for the first time in 2000, the phrase “Rules of Engagement” had quickly caught on in our workplace a bit more literally.

For us, the phrase meant that work was not a spectator sport; it was one you participated in fully, going for the score every time. Further, we couldn’t afford to carry bench-warmers: When you came to work, everyone expected you to “suit up” and be fully engaged. Period.

That was the primary rule of engagement; that you did just that — engage and participate from the moment you clocked in. However there were some others that we felt were our ground rules of professionalism, and the fact that we all understood and agreed to them afforded us some basic efficiencies. Moreover, they kept unnecessary annoyances and many small petty squabbles out of our workplace, opening the door wider for aloha and only aloha.

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Rules of Engagement

    1. Engage. Participate. Be fully present. No auto-pilot.

    2. Meetings and multiple appointments are a fact of work-life; the least we can do is be on time so they can start on time and our peers are not kept waiting.

    3. Respect the attention of your peers. Come prepared means come prepared.

    4. Always have a pen and paper for note-taking. First, you respect others who are giving you information by acknowledging it, and secondly you’re expected to capture it, and follow-up; forgetting is not an option.

    5. Whatever your role is, you’re expected to be the expert in that role. Own it, and don’t be shy about it. Stake your claim proudly. (This was part of the no bench-warmers philosophy.)

    6. When you say you’ll follow-up on something, do. If it’s not going to happen, say so. People trip when you sweep stuff under the rug.

    7. Own up to your mistakes and be okay with them. Making mistakes is perfectly fine for we all make them. However huffing and puffing about them with excuses and justifications is not fine. Get over it (we already did) and just correct it.

    8. Communicate. We have found that relying on mind-reading doesn’t work that well for us.

    9. Trust and be trust-worthy. Much easier when Rules 1 – 8 are honored and we all keep it real.

They may seem obvious, however having Rules of Engagement can save heaps of time and wasted energy, and they can stem frustration. We purposely kept ours to less than 10 in a Q&D brainstorm one day that happened when someone had asked, “What are your pet peeves? What would make things so much pleasant here if those pet peeves went away forever?” and we committed to each other to do just that — make them go away forever.

Rules of Engagement. It has a nice ring to it, don’t you think? Gather your folks together, and brainstorm your own, be they at work, at home, in your club or association, and on your sports or community team. Just imagine the bliss if everyone were to fully engage, participate, and be present.

Thank you for reading, I’ll be back next Thursday. On every other day, you can visit me on Talking Story, or on www.ManagingWithAloha.com. Aloha!

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Rosa Say, author of Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business

Previous Thursday Column: Get the Most Out of Travel.
Article Reference: Workhack: the Attitude of Question & Dialogue.

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Rosa Say

Rosa is an author and blogger who dedicates to helping people thrive in the work and live with purpose.

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Last Updated on June 26, 2020

10 Things To Remember When Everything Goes Wrong

10 Things To Remember When Everything Goes Wrong

Problems and heartaches in life are inevitable. However, there are some things to remember when you’re right in the thick of it that can help you get through it. When everything seems to be going wrong, practice telling yourself these things.

1. This Too Shall Pass

Sometimes life’s rough patches feel like they’re going to last forever. Whether you’re dealing with work-related issues, family problems, or stressful situations, very few problems last for a lifetime. So remind yourself, that things won’t be this bad forever.

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2. Some Things are Going Right

When things are going wrong, it’s hard to recognize what is going right. It’s easy to screen out the good things and only focus on the bad things. Remind yourself that some things are going right. Purposely look for the positive, even if it is something very small.

3. I Have Some Control

One of the most most important things to remember is that you have some control of the situation. Even if you aren’t in complete control of the situation, one thing you can always control is your attitude and reaction. Focus on managing what is within your control.

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4. I Can Ask for Help

Asking for help can be hard sometimes. However, it’s one of the best ways to deal with tough situations. Tell people what you need specifically if they offer to help. Don’t be afraid to call on friends and family and ask them for help, whether you need financial assistance, emotional support, or practical help.

5. Much of This Won’t Matter in a Few Years

Most of the problems we worry about today won’t actually matter five years from now. Remind yourself that whatever is going wrong now is only a small percentage of your actual life. Even if you’re dealing with a major problem, like a loved one’s illness, remember that a lot of good things are likely to happen in the course of a year or two as well.

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6. I Can Handle This

A lack of confidence in handling tough times can add to stress. One of the best things to remember is that you can handle tough situations. Even though you might feel angry, hurt, disappointed, or sad, it won’t kill you. You can get through it.

7. Something Good Will Come Out of This

No matter how bad a situation is, it’s almost certain that something good will come out of it. At the very least, it’s likely that you will learn a life lesson. Perhaps you learn not to repeat the same mistake in the future or maybe you move on from a bad situation and find something better. Look for the one good thing that can result when bad things happen.

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8. I Can Accept What’s Out of my Control

There are many things that aren’t within your control. You can’t change the past, another person’s behavior, or a loved one’s health issues. Don’t waste time trying to force others to change or trying to make things be different if it isn’t within your control. Investing time and energy into trying to things you can’t will cause you to feel helpless and exhausted. Acceptance is one of the best way to establish resilience.

9. I Have Overcome Past Difficulties

One of the things to remember when you’re facing difficulties, is that you’ve handled problems in the past. Don’t overlook past difficulties that you’ve dealt with successfully. Remind yourself of all the past problems you’ve overcome and you’ll gain confidence in dealing with the current issues.

10. I Need to Take Care of Myself

When everything seems to be going wrong, take care of yourself. Get plenty of rest, get some exercise, eat healthy, and spend some time doing leisure activities. When you’re taking better care of yourself you’ll be better equipped to deal with your problems.

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Featured photo credit: NeONBRAND via unsplash.com

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