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The Most Underutilized Tool for Effective Communication

The Most Underutilized Tool for Effective Communication

So much of my management coaching practice is about providing people with better tools for the common problems they continue to struggle with. At times, these “new” tools are actually things we learned way back when we were in school. We had tuned out our teachers while we were learning them, thinking, When will I ever use this stuff? Well, lo and behold, you became a manager, and that when is now.

For instance, there is a certain tool I have found to be extremely effective in clearing up all sorts of communication glitches in organizations, and it works almost instantly. It’s something most of us learned about way back in our primary school English classes, but we forgot about it that long ago too, because our English teachers were pretty much the only people who talked about it. Once I remembered it, I discovered it to be one of the most powerful communication tools we could use in our company so that expectations would be clear. That tool, harking back to English 101, is vocabulary.

According to AskOxford.com,

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“the Second Edition of the Oxford English Dictionary contains full entries for 171,476 words in current use, and 47,156 obsolete words.”

With so many words to choose from, if you speak English, chances are that vocabulary is something you need pretty badly at work. When you use certain words in your organization, you leave them open to interpretation when you are not specific about defining them. On the other hand, creating concise vocabulary within an organization will shape the language you specifically choose to employ when you communicate with each other.

In the work world, think of vocabulary as your misconception killer. My experience has been that people don’t find vocabulary conversations at work insulting or condescending. On the contrary, they become very grateful that we didn’t assume so much and made our intent so clearly known. Even when people define words correctly, they can misinterpret the context in which they are used, or find that they are just too broad and not succinct enough. In these cases, vocabulary becomes a tool for narrowing down the variables; it can save heaps of time because intention is so immediately clear.

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Let’s look at a few examples of common work related words that are often used interchangeably in many organizations, and I’ll explain how we use them very specifically in my company to create our own language of intention with them.

    Objective and Goal

For us, our objectives are the strategic objectives which are company wide, shared by every single person in the organization. Goals relate to people individually, and what they wish to learn and achieve to grow within the organization on a personal basis.

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    Systems and Processes

With these two words, process is the word of choice when the way things work involve the performance of people. This is easy to remember, in that we keep the 3 p’s of people, performance, and process together. On the other hand, systems refer to things like paper trails, electronic and IT systems, and those largely automated structures we have in place; they are universally “systemic” and not driven by individual choice. Once the setting part is done, the people involvement is minimal.

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    Management and Leadership

Both such robust, intricate, and complex verbs! We find it useful to use ‘classic Webster’ on this one: “Manage; to bring about or succeed in accomplishing; contrive. Lead; to go before or with to show the way, conduct or escort.” Generally management is about our operational strategies, and leadership our visionary ones.

Which concepts would you love to have better defined in your company? How can specific vocabulary help cut through confusion and ambiguity for you?

Related articles:
Ho‘omau and your Language of Intention
What’s the difference between Mission and Vision?

Rosa Say is the author of Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business and the Talking Story blog. She is also the founder and head coach of Say Leadership Coaching, a company dedicated to bringing nobility to the working arts of management and leadership.

Rosa’s Previous Thursday Column was: ROV Coaching: Gain Return on your Values.

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Last Updated on November 15, 2018

Success In Reaching Goals Is Determined By Mindset

Success In Reaching Goals Is Determined By Mindset

What do you think it takes to achieve your goals? Hard work? Lots of actions? While these are paramount to becoming successful in reaching our goals, neither of these are possible without a positive mindset.

As humans, we naturally tend to lean towards a negative outlook when it comes to our hopes and dreams. We are prone to believing that we have limitations either from within ourselves or from external forces keeping us from truly getting to where we want to be in life. Our tendency to think that we’ll “believe it when we see it” suggests that our mindsets are focused on our goals not really being attainable until they’ve been achieved. The problem with this is that this common mindset fuels our limiting beliefs and shows a lack of faith in ourselves.

The Success Mindset

Success in achieving our goals comes down to a ‘success mindset’. Successful mindsets are those focused on victory, based on positive mental attitudes, empowering inclinations and good habits. Acquiring a success mindset is the sure-fire way to dramatically increase your chance to achieve your goals.

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The idea that achieving our goals comes down to our habits and actions is actually a typical type of mindset that misses a crucial point; that our mindset is, in fact, the determiner of our energy and what actions we take. A negative mindset will tend to create negative actions and similarly if we have a mindset that will only set into action once we see ‘proof’ that our goals are achievable, then the road will be much longer and arduous. This is why, instead of thinking “I’ll believe it when I see it”, a success mindset will think “I’ll see it when I believe it.”

The Placebo Effect and What It Shows Us About The Power of Mindset

The placebo effect is a perfect example of how mindset really can be powerful. In scientific trials, a group of participants were told they received medication that will heal an ailment but were actually given a sugar pill that does nothing (the placebo). Yet after the trial the participants believed it’s had a positive effect – sometimes even cured their ailment even though nothing has changed. This is the power of mindset.

How do we apply this to our goals? Well, when we set goals and dreams how often do we really believe they’ll come to fruition? Have absolute faith that they can be achieved? Have a complete unwavering expectation? Most of us don’t because we hold on to negative mindsets and limiting beliefs about ourselves that stop us from fully believing we are capable or that it’s at all possible. We tend to listen to the opinions of others despite them misaligning with our own or bow to societal pressures that make us believe we should think and act a certain way. There are many reasons why we possess these types of mindsets but a success mindset can be achieved.

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How To Create a Success Mindset

People with success mindsets have a particular way of perceiving things. They have positive outlooks and are able to put faith fully in their ability to succeed. With that in mind, here are a few ways that can turn a negative mindset into a successful one.

1. A Success Mindset Comes From a Growth Mindset

How does a mindset even manifest itself? It comes from the way you talk to yourself in the privacy of your own head. Realising this will go a long way towards noticing how you speak to yourself and others around you. If it’s mainly negative language you use when you talk about your goals and aspirations then this is an example of a fixed mindset.

A negative mindset brings with it a huge number of limiting beliefs. It creates a fixed mindset – one that can’t see beyond it’s own limitations. A growth mindset sees these limitations and looks beyond them – it finds ways to overcome obstacles and believes that this will result in success. When you think of your goal, a fixed mindset may think “what if I fail?” A growth mindset would look at the same goal and think “failures happen but that doesn’t mean I won’t be successful.”

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There’s a lot of power in changing your perspective.

2. Look For The Successes

It’s really important to get your mind focused on positive aspects of your goal. Finding inspiration through others can be really uplifting and keep you on track with developing your success mindset; reinforcing your belief that your dreams can be achieved. Find people that you can talk with about how they achieved their goals and seek out and surround yourself with positive people. This is crucial if you’re learning to develop a positive mindset.

3. Eliminate Negativity

You can come up against a lot of negativity sometimes either through other people or within yourself. Understanding that other people’s negative opinions are created through their own fears and limiting beliefs will go a long way in sustaining your success mindset. But for a lot of us, negative chatter can come from within and these usually manifest as negative words such as can’t, won’t, shouldn’t. Sometimes, when we think of how we’re going to achieve our goals, statements in our minds come out as negative absolutes: ‘It never works out for me’ or ‘I always fail.’

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When you notice these coming up you need to turn them around with ‘It always works out for me!’ and ‘I never fail!’ The trick is to believe it no matter what’s happened in the past. Remember that every new day is a clean slate and for you to adjust your mindset.

4. Create a Vision

Envisioning your end goal and seeing it in your mind is an important trait of a success mindset. Allowing ourselves to imagine our success creates a powerful excitement that shouldn’t be underestimated. When our brain becomes excited at the thought of achieving our goals, we become more committed, work harder towards achieving it and more likely to do whatever it takes to make it happen.

If this involves creating a vision board that you can look at to remind yourself every day then go for it. Small techniques like this go a long way in sustaining your success mindset and shouldn’t be dismissed.

An Inspirational Story…

For centuries experts said that running a mile in under 4 minutes was humanly impossible. On the 6th May 1954, Rodger Bannister did just that. As part of his training, Bannister relentlessly visualised the achievement, believing he could accomplish what everyone said wasn’t possible…and he did it.

What’s more amazing is that, as soon as Bannister achieved the 4-minute mile, more and more people also achieved it. How was this possible after so many years of no one achieving it? Because in people’s minds it was suddenly possible – once people knew that it was achievable it created a mindset of success and now, after over fifty years since Bannister did the ‘impossible’, his record has been lowered by 17 seconds – the power of the success mindset!

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