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The Most Underutilized Tool for Effective Communication

The Most Underutilized Tool for Effective Communication

So much of my management coaching practice is about providing people with better tools for the common problems they continue to struggle with. At times, these “new” tools are actually things we learned way back when we were in school. We had tuned out our teachers while we were learning them, thinking, When will I ever use this stuff? Well, lo and behold, you became a manager, and that when is now.

For instance, there is a certain tool I have found to be extremely effective in clearing up all sorts of communication glitches in organizations, and it works almost instantly. It’s something most of us learned about way back in our primary school English classes, but we forgot about it that long ago too, because our English teachers were pretty much the only people who talked about it. Once I remembered it, I discovered it to be one of the most powerful communication tools we could use in our company so that expectations would be clear. That tool, harking back to English 101, is vocabulary.

According to AskOxford.com,

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“the Second Edition of the Oxford English Dictionary contains full entries for 171,476 words in current use, and 47,156 obsolete words.”

With so many words to choose from, if you speak English, chances are that vocabulary is something you need pretty badly at work. When you use certain words in your organization, you leave them open to interpretation when you are not specific about defining them. On the other hand, creating concise vocabulary within an organization will shape the language you specifically choose to employ when you communicate with each other.

In the work world, think of vocabulary as your misconception killer. My experience has been that people don’t find vocabulary conversations at work insulting or condescending. On the contrary, they become very grateful that we didn’t assume so much and made our intent so clearly known. Even when people define words correctly, they can misinterpret the context in which they are used, or find that they are just too broad and not succinct enough. In these cases, vocabulary becomes a tool for narrowing down the variables; it can save heaps of time because intention is so immediately clear.

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Let’s look at a few examples of common work related words that are often used interchangeably in many organizations, and I’ll explain how we use them very specifically in my company to create our own language of intention with them.

    Objective and Goal

For us, our objectives are the strategic objectives which are company wide, shared by every single person in the organization. Goals relate to people individually, and what they wish to learn and achieve to grow within the organization on a personal basis.

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    Systems and Processes

With these two words, process is the word of choice when the way things work involve the performance of people. This is easy to remember, in that we keep the 3 p’s of people, performance, and process together. On the other hand, systems refer to things like paper trails, electronic and IT systems, and those largely automated structures we have in place; they are universally “systemic” and not driven by individual choice. Once the setting part is done, the people involvement is minimal.

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    Management and Leadership

Both such robust, intricate, and complex verbs! We find it useful to use ‘classic Webster’ on this one: “Manage; to bring about or succeed in accomplishing; contrive. Lead; to go before or with to show the way, conduct or escort.” Generally management is about our operational strategies, and leadership our visionary ones.

Which concepts would you love to have better defined in your company? How can specific vocabulary help cut through confusion and ambiguity for you?

Related articles:
Ho‘omau and your Language of Intention
What’s the difference between Mission and Vision?

Rosa Say is the author of Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business and the Talking Story blog. She is also the founder and head coach of Say Leadership Coaching, a company dedicated to bringing nobility to the working arts of management and leadership.

Rosa’s Previous Thursday Column was: ROV Coaching: Gain Return on your Values.

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Last Updated on September 20, 2018

7 Powerful Questions To Find Out What You Want To Do With Your Life

7 Powerful Questions To Find Out What You Want To Do With Your Life

What do I want to do with my life? It’s a question all of us think about at one point or another.

For some, the answer comes easily. For others, it takes a lifetime to figure out.

It’s easy to just go through the motions and continue to do what’s comfortable and familiar. But for those of you who seek fulfillment, who want to do more, these questions will help you paint a clearer picture of what you want to do with your life.

1. What are the things I’m most passionate about?

The first step to living a more fulfilling life is to think about the things that you’re passionate about.

What do you love? What fulfills you? What “work” do you do that doesn’t feel like work? Maybe you enjoy writing, maybe you love working with animals or maybe you have a knack for photography.

The point is, figure out what you love doing, then do more of it.

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2. What are my greatest accomplishments in life so far?

Think about your past experiences and the things in your life you’re most proud of.

How did those accomplishments make you feel? Pretty darn good, right? So why not try and emulate those experiences and feelings?

If you ran a marathon once and loved the feeling you had afterwards, start training for another one. If your child grew up to be a star athlete or musician because of your teachings, then be a coach or mentor for other kids.

Continue to do the things that have been most fulfilling for you.

3. If my life had absolutely no limits, what would I choose to have and what would I choose to do?

Here’s a cool exercise: Think about what you would do if you had no limits.

If you had all the money and time in the world, where would you go? What would you do? Who would you spend time with?

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These answers can help you figure out what you want to do with your life. It doesn’t mean you need millions of dollars to be happy though.

What it does mean is answering these questions will help you set goals to reach certain milestones and create a path toward happiness and fulfillment. Which leads to our next question …

4. What are my goals in life?

Goals are a necessary component to set you up for a happy future. So answer these questions:

Once you figure out the answers to each of these, you’ll have a much better idea of what you should do with your life.

5. Whom do I admire most in the world?

Following the path of successful people can set you up for success.

Think about the people you respect and admire most. What are their best qualities? Why do you respect them? What can you learn from them?

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You’re the average of the 5 people you spend the most time with.[1] So don’t waste your time with people who hold you back from achieving your dreams.

Spend more time with happy, successful, optimistic people and you’ll become one of them.

6. What do I not like to do?

An important part of figuring out what you want to do with your life is honestly assessing what you don’t want to do.

What are the things you despise? What bugs you the most about your current job?

Maybe you hate meetings even though you sit through 6 hours of them every day. If that’s the case, find a job where you can work more independently.

The point is, if you want something to change in your life, you need to take action. Which leads to our final question …

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7. How hard am I willing to work to get what I want?

Great accomplishments never come easy. If you want to do great things with your life, you’re going to have to make a great effort. That will probably mean putting in more hours the average person, getting outside your comfort zone and learning as much as you can to achieve as much as you can.

But here’s the cool part: it’s often the journey that is the most fulfilling part. It’s during these seemingly small, insignificant moments that you’ll often find that “aha” moments that helps you answer the question,

“What do I want to do with my life?”

So take the first step toward improving your life. You won’t regret it.

Featured photo credit: Andrew Ly via unsplash.com

Reference

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