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Social Software As Connection Gateways

Social Software As Connection Gateways

Why do people bother with MySpace?

I’ll tell you why: people can make connections and communicate and open dialogue. By “adding friends” and building your space, and adding multimedia, and using the tools on there, you can establish connections.

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The benefit of using this social sharing sites (Flickr, Twitter, MySpace, Facebook, LinkedIN, Upcoming.org, etc, etc, etc) is that you get a different, digital connection to people. Some are people you’ve not met that you could stand to meet. Some are people you WISH you could connect with, but don’t have direct access. Others will come in and find you without you even doing a thing. (These last ones are often the best, because their quirky ways make for even more energized connections later on.)

Oh, and every one of these sites, properly used, adds to Google juice such that people can find you easily, should you want to be found. My MySpace page refers people to my primary blog, as well as my job and other things I want to highlight. My accounts on Flickr and other sites show up fairly prominently in Google, adding ways that people who are looking for me can find me, and open conversation channels to me.

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Here are some thoughts and tips:

  • Tidy Up Your Blog– Make sure there’s clear contact info for you on your blog. Add a picture of yourself, if you can. Personal is the new black. Give email contact, and if you’re daring, give out your phone number, so people can truly reach out if they’d like.
  • Communicate Who You Are– Through sites like MySpace, that allow for pictures, movies, audio clips, and more, you can build quite a colorful scrapbook of who you are and what matters to you. This helps people realize that you’re a lot like them. Ditto Flickr. My Flickr photos show you that I’m a dad, that I love my family, but that I travel around for lots of events, as well. It shares a story.
  • Use Twitter to be Ultra CurrentTwitter is a neat “what are you doing right now?” tool. You build an account, add friends, and then you can send updates from the web, from your IM client, and from your phone via SMS. There’s a badge (a little piece of code) you can add to your blog or MySpace to let people not using Twitter see your updates. And you can send direct messages to anyone on your friends list. (Another way to reach people).
  • List Events using Eventful or Upcoming.org– I’ve used both. This tool lets you build events, invite people, and then let folks track them. You can build profiles, including friends lists, so that when your friends are going to events, you’ll be aware, and you can decide if the event suits you. Kind of a “Don’t leave me home while you have fun” tool. I think this would be useful for people attending conferences, or who have lots of meetups for their industry.
  • Fill out your profiles– On all these sites, there are places to throw in profile information. If you can, link back to your main website or blog. Also add pictures where you can. It allows a more human connection. Give as many thoughts and ideas as to why someone should connect with you as possible, and it will improve your ability to gather people to your cause.
  • Comment on blogs you like often– This is another tip to get people connected to you via social tools. If you’re a long time lurker, introduce yourself. It’s great to see who’s reading a blog (believe me), and often, interesting friendships, and even business exchanges, occur.
  • Don’t forget YouTubeYouTube is one of the most misunderstood pieces of software out there. It’s not TV. It’s a video sharing platform. Record whatever you want. But here’s a trick: why not record a video saying who you are, what you’re into, or what you do for work. Why not make it interesting, funny, or relevant? Post it, and then post the link to the video on your blog and your MySpace. A video greeting, so to speak, does wonders for adding some dimension to who you are.
  • Try out the new stuff– It’s the first of the year. Let’s make this an idea to consider for 2007. Why not try out the new things you hear about? Maybe not EVERY single one, but why not give the “early adopter” role a try for a while. You’ll meet more interesting people, and people end up being the core of what you need to do in most businesses. True?

What this has to do with hacking life

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A lot of what we think about at the beginning of the year involves self-improvement. We think about losing weight, about finally implementing David Allen’s book, about making the 8th Habit our most important habit. But these are all standalone, non-social goals for the most part. They’re all part of being READY to do bigger things, but they often force our eyes and hearts inward.

I believe the exact opposite should happen early on in the year. BUILD. Build collaborations and connections. Give people the ability to connect with you. And that will become a force multiplier. Know what you bring to the picnic, and then see who else is coming. I think you’ll find the results interesting.

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Chris Brogan keeps a blog at [chrisbrogan.com]. He is Community Developer for Network2, a guide to the best Internet TV, and to a conference in March called Video on the Net. If you want to connect with Chris on most any software mentioned above, his username is: chrisbrogan.

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Published on May 18, 2021

How To Improve Listening Skills For Effective Workplace Communication

How To Improve Listening Skills For Effective Workplace Communication

We have two ears and one mouth for a reason—effective communication is dependent on using them in proportion, and this involves having good listening skills.

The workplace of the 21st century may not look the same as it did before COVID-19 spread throughout the world like wildfire, but that doesn’t mean you can relax your standards at work. If anything, Zoom meetings, conference calls, and the continuous time spent behind a screen have created a higher level of expectations for meeting etiquette and communication. And this goes further than simply muting your microphone during a meeting.

Effective workplace communication has been a topic of discussion for decades, yet, it is rarely addressed or implemented due to a lack of awareness and personal ownership by all parties.

Effective communication isn’t just about speaking clearly or finding the appropriate choice of words. It starts with intentional listening and being present. Here’s how to improve your listening skills for effective workplace communication.

Listen to Understand, Not to Speak

There are stark differences between listening and hearing. Listening involves intention, focused effort, and concentration, whereas hearing simply involves low-level awareness that someone else is speaking. Listening is a voluntary activity that allows one to be present and in the moment while hearing is passive and effortless.[1]

Which one would you prefer your colleagues to implement during your company-wide presentation? It’s a no-brainer.

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Listening can be one of the most powerful tools in your communication arsenal because one must listen to understand the message being told to them. As a result of this deeper understanding, communication can be streamlined because there is a higher level of comprehension that will facilitate practical follow-up questions, conversations, and problem-solving. And just because you heard something doesn’t mean you actually understood it.

We take this for granted daily, but that doesn’t mean we can use that as an excuse.

Your brain is constantly scanning your environment for threats, opportunities, and situations to advance your ability to promote your survival. And yet, while we are long past the days of worrying about being eaten by wildlife, the neurocircuitry responsible for these mechanisms is still hard-wired into our psychology and neural processing.

A classic example of this is the formation of memories. Case in point: where were you on June 3rd, 2014? For most of you reading this article, your mind will go completely blank, which isn’t necessarily bad.

The brain is far too efficient to retain every detail about every event that happens in your life, mainly because many events that occur aren’t always that important. The brain doesn’t—and shouldn’t—care what you ate for lunch three weeks ago or what color shirt you wore golfing last month. But for those of you who remember where you were on June 3rd, 2014, this date probably holds some sort of significance to you. Maybe it was a birthday or an anniversary. Perhaps it was the day your child was born. It could have even been a day where you lost someone special in your life.

Regardless of the circumstance, the brain is highly stimulated through emotion and engagement, which is why memories are usually stored in these situations. When the brain’s emotional centers become activated, the brain is far more likely to remember an event.[2] And this is also true when intention and focus are applied to listening to a conversation.

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Utilizing these hard-wired primitive pathways of survival to optimize your communication in the workplace is a no-brainer—literally and figuratively.

Intentional focus and concentrated efforts will pay off in the long run because you will retain more information and have an easier time recalling it down the road, making you look like a superstar in front of your colleagues and co-workers. Time to kiss those note-taking days away!

Effective Communication Isn’t Always Through Words

While we typically associate communication with words and verbal affirmations, communication can come in all shapes and forms. In the Zoom meeting era we live in, it has become far more challenging to utilize and understand these other forms of language. And this is because they are typically easier to see when we are sitting face to face with the person we speak to.[3]

Body language can play a significant role in how our words and communication are interpreted, especially when there is a disconnection involved.[4] When someone tells you one thing, yet their body language screams something completely different, it’s challenging to let that go. Our brain immediately starts to search for more information and inevitably prompts us to follow up with questions that will provide greater clarity to the situation at hand. And in all reality, not saying something might be just as important as actually saying something.

These commonly overlooked non-verbal communication choices can provide a plethora of information about the intentions, emotions, and motivations. We do this unconsciously, and it happens with every confrontation, conversation, and interaction we engage in. The magic lies in the utilization and active interpretation of these signals to improve your listening skills and your communication skills.

Our brains were designed for interpreting our world, which is why we are so good at recognizing subtle nuances and underlying disconnect within our casual encounters. So, when we begin to notice conflicting messages between verbal and non-verbal communication, our brain takes us down a path of troubleshooting.

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Which messages are consistent with this theme over time? Which statements aren’t aligning with what they’re really trying to tell me? How should I interpret their words and body language?

Suppose we want to break things down even further. In that case, one must understand that body language is usually a subconscious event, meaning that we rarely think about our body language. This happens because our brain’s primary focus is to string together words and phrases for verbal communication, which usually requires a higher level of processing. This doesn’t mean that body language will always tell the truth, but it does provide clues to help us weigh information, which can be pretty beneficial in the long run.

Actively interpreting body language can provide you with an edge in your communication skills. It can also be used as a tool to connect with the individual you are speaking to. This process is deeply ingrained into our human fabric and utilizes similar methods babies use while learning new skills from their parents’ traits during the early years of development.

Mirroring a person’s posture or stance can create a subtle bond, facilitating a sense of feeling like one another. This process is triggered via the activation of specific brain regions through the stimulation of specialized neurons called mirror neurons.[5] These particular neurons become activated while watching an individual engage in an activity or task, facilitating learning, queuing, and understanding. They also allow the person watching an action to become more efficient at physically executing the action, creating changes in the brain, and altering the overall structure of the brain to enhance output for that chosen activity.

Listening with intention can make you understand your colleague, and when paired together with mirroring body language, you can make your colleague feel like you two are alike. This simple trick can facilitate a greater bond of understanding and communication within all aspects of the conversation.

Eliminate All Distractions, Once and for All

As Jim Rohn says, “What is easy to do is also easy not to do.” And this is an underlying principle that will carry through in all aspects of communication. Distractions are a surefire way to ensure a lack of understanding or interpretation of a conversation, which in turn, will create inefficiencies and a poor foundation for communication.

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This should come as no surprise, especially in this day in age where people are constantly distracted by social media, text messaging, and endlessly checking their emails. We’re stuck in a cultural norm that has hijacked our love for the addictive dopamine rush and altered our ability to truly focus our efforts on the task at hand. And these distractions aren’t just distractions for the time they’re being used. They use up coveted brainpower and central processes that secondarily delay our ability to get back on track.

Gloria Mark, a researcher at UC Irvine, discovered that it takes an average of 23 minutes and 15 seconds for our brains to reach their peak state of focus after an interruption.[6] Yes, you read that correctly—distractions are costly, error-prone, and yield little to no benefit outside of a bump to the ego when receiving a new like on your social media profile.

Meetings should implement a no-phone policy, video conference calls should be set on their own browser with no other tabs open, and all updates, notifications, and email prompt should be immediately turned off, if possible, to eliminate all distractions during a meeting.

These are just a few examples of how we can optimize our environment to facilitate the highest levels of communication within the workplace.

Actions Speak Louder Than Words

Effective communication in the workplace doesn’t have to be challenging, but it does have to be intentional. Knowledge can only take us so far, but once again, knowing something is very different than putting it into action.

Just like riding a bike, the more often you do it, the easier it becomes. Master communicators are phenomenal listeners, which allows them to be effective communicators in the workplace and in life. If you genuinely want to own your communication, you must implement this information today and learn how to improve your listening skills.

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Choose your words carefully, listen intently, and most of all, be present in the moment—because that’s what master communicators do, and you can do it, too!

More Tips Improving Listening Skills

Featured photo credit: Mailchimp via unsplash.com

Reference

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