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Should Your Workplace Ban Facebook?

Should Your Workplace Ban Facebook?

    “I want to ban Facebook.”

    This was the statement posed to me by my project manager at my new job. He personally doesn’t like the use of Facebook at work. His opinion is that it’s a time-sink, that employees aren’t being paid to surf on Facebook.

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    While one survey has shown the drop in focus and productivity with being on Facebook , there is a flip side to the coin. If you have a social media presence on Facebook, then yes, it is your job to be on Facebook. If you work with volunteers, then perhaps you need to be on Facebook during working hours to assist in coordinating schedules. Likewise if you’re in the marketing or sales departments.

    Solving the wrong problem?

    Even if these scenarios don’t fit your situation, some people will argue that it’s a management issue, not a technology issue.

    “If you don’t want your people on Facebook during working hours, then tell them. If they can’t seem to follow that rule, then find somebody else who can.”

    True, except for the cost and time of training them. Here’s the thing. If you block it on their computers, then they will simply access it on their phones. The time sink won’t go away, but simply move to another device. True, it’ll be easier to spot, but the core problem is still there.

    Security Concerns

    From an IT Security manager’s perspective, there are some valid reasons to block Facebook at work. Compromised Facebook (and Twitter) accounts are a current form of malware distribution. Today’s users know to not open email attachments from strangers, but a link that your friend sent to you via a Facebook message or direct message in your Twitter account? Well…that’s safe because you know that person.

    Except it’s not.

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    I got caught with this one. It was in an email from my wife, who sends me links all the time. I opened it and my Yahoo account got compromised.

    These things happen. People will argue that it doesn’t matter whether it’s Facebook, Twitter, Google Plus or some other site. You can still get compromised. The thing is, it’s a valid argument. SO we just block the entire Internet? Or do we load up the computers on the network with ten different anti-virus and anti-malware products and hope for the best, while our machines slow down to a crawl?

    Is it a good thing that your employee may be banning Facebook? Possibly. There are some people who have lost their jobs over posting things to Facebook. This could also be because of comments like “I’m so bored.” Some managers will take that as a challenge and either bury you in work so that you won’t be bored anymore, or worse, they’ll simply fire you because you can’t seem to find something productive to do on your own. Both possibilities are bad. It’s similar to only sending funny jokes via email to your co-workers. The occasional funny joke is fine, but when it’s all you ever send them, it sends the wrong message. The one that says “You don’t have enough to do.”

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    So where do we stand?

    The interesting thing is, the discussion is far from over on this issue. On the one hand, there’s the loss of productivity and the possible leakage of trade secrets, along with the infection vector for malware and viruses. On the other hand, employees aren’t children. They should be smart enough to know that they aren’t being paid to be on Facebook or any other social media site. However, sometimes they need a break from the task at hand, and a little dip into Farmville may do the trick. It’s not any different than walking around the block.

    Ultimately, I’m going to do what my boss tells me to do. Personally? I think that if we ban it, I will get a tremendous increase in the amount of calls and emails that I get, reporting that “they can’t get on Facebook”. Then they will be mad at me and go find another way to do it, either via their phones or by screwing up their work computers (that I have to fix). Do I agree that it’s an issue? Sure, but I don’t think that banning Facebook (or any other site) is the answer.

    What do you think? Sound off in the comments.

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    (Photo credit: Woman Signing Into Facebook on Tablet via Shutterstock)

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    Last Updated on April 11, 2019

    How to Improve Communication Skills for Workplace Success

    How to Improve Communication Skills for Workplace Success

    Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

    I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

    I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

    Here we will take a look at how to improve communication skills for workplace success.

    How Communication Skills Help Your Success

    Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

    Create a Positive Experience

    Here are two examples of how well developed communication skills helps create a positive experience:

    When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

    What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

    Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

    As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

    Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

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    Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

    Help Leadership Skills

    It’s certainly a skill all its own to be able to lead others.

    Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

    As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

    Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

    If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

    Build Better Teams

    Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

    In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

    If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

    When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

    Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

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    How to Improve Communication Skills for Workplace Success

    There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

    Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

    1. Listen

    Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

    Being a good listener is half the equation to being a good communicator.

    People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

    Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

    Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

    2. Know Your Audience

    Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

    Here is a good way to think about it:

    Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

    You want to ensure you are using the type of communication most relevant to your audience.

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    3. Minimize

    I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

    He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

    Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

    State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

    The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

    4. Over Communicate

    So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

    What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

    Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

    Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

    Finally we get 2 emails during enrollment reminding us when open enrollment ends.

    There’s minimal information, it’s more of a reminder. This is effective over communication.

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    5. Body Language

    The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

    When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

    In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

    When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

    Conclusion

    Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

    Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

    There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

    Now go communicate your way to success.

    More Resources About Effective Communication

    Featured photo credit: HIVAN ARVIZU via unsplash.com

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