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Service Hack: The Name Game

Service Hack: The Name Game

You want an easy hack? Whenever you’re dealing with someone, especially in the service industry, use their name.

When meeting your server at the restaurant, remember his name, and when you ask for things, say it back. “James, may I get another glass of water with lemon?” “Ramesh, this is the best aloo mutter I have ever had. Please thank the cook.”

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It’s amazing how this bonds people to you.

Names Matter

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People love hearing their own name. It’s something built in. For whatever reason, it makes a little touch, a “ping” against our inner validity when people know and remember our names.

When you meet people with names foreign to your language, make sure you get them right. Don’t belabor the issue, but ask them to repeat it a few times, and try your best to get it close to what they’re saying. In lots of cultures, people won’t correct you once you’ve gone off and started saying their name incorrectly, and yet, I imagine it’s something of a stab every time they hear it.

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On the phone with a customer service representative, sometimes names serve two purposes. One, it gives the person on the other end of the line the cue that you are attentive, so they should be on their best game, and also, you know who might have given you incorrect information. The first premise applies: people love hearing their own name, but these other two layered on make it a great thing to consider.

State your name

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When dealing with people, especially for the first time, lead with your name. Do this when calling places. “Hi, my name is Chris Brogan. May I speak with Dave?” It disarms people on the other side of a phone call, because one question when dealing with a telephone is always, “who is on the other end?” You answer this right off, and people can focus more on what you need. It also comes off that you’re not hiding anything, and this is disarming to recipients as well.

Start voicemails with your name, so that there’s no chance of people not knowing who called. Introduce yourself in social settings with your name, even if others are just making small-talk. This helps with that weird feeling afterwards, where you’ve bonded a bit, but you have no clue the other person’s name, nor they yours.

Names are powerful in dealing with people, and people are a vital part of all service. Try this out and see what you think of the results. For the record, my name is Chris Brogan.

— Chris Brogan is a regular writer at Lifehack.org. He is working on a site to grow and develop new content networks at GrasshopperFactory.com, and he puts up even more posts and articles at [chrisbrogan.com]. Occasionally, he sleeps.

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Last Updated on July 15, 2019

41 Beautiful Pictures That Show What True Love Is All About

41 Beautiful Pictures That Show What True Love Is All About

Some things in life are hard to describe, yet we can recognize them when we see them.

Love is one of those things.

True love comes in many different forms, but here are some that many of us know well.

True love means supporting those who can’t support themselves

supportive couple

    A young man comforts his date in Times Square, New York City. Image by mbtrama

    strong hug

      A young man holds his significant other close to him. Image by Brad Fults

      running help

        A young track competitor helps one of her injured opponents over the finish line. Image from ViralNova.com

        feeding kitten

          A soldier in the Korean War takes time to feed a baby kitten. Image from US Naval Insititute

          It’s having the perfect selfie partner

          mom and daughter selfie

            A mother and her daughter take a selfie together. Image by Andrew Fysh

            girlfriends

              Two young girls pose for the camera. Image by Rolands Lakis

              selfies

                A happy couple takes a picture together. Image by Kayla Heineman

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                selfie

                  Two best friends take a selfie together. Image by Jason Wahido

                  dude selfie

                    Friends take a selfie together. Image by Glenn Scofield Williams

                    It’s all the warm fuzzies

                    12748262703_84c008f4e5_z

                      A young man spends time with his dog on a beach. Image by Magdalena Roeseler

                      DSC06952

                        A pet owner hugs his dog while on a day trip in San Francisco. Image by Taro the Shiba Inu

                        It means having a friend to photobomb you

                        photobomb

                          A boy makes a funny face as he poses for a picture with his brother. Image by Michael Bentley

                          old man photobomb

                            A man photobombs his wife while their grandson snaps a picture. Image by Frank

                            family photobomb

                              Family members photobomb their relatives’ Thanksgiving day family photo. Image by Beth Scupham

                              boyfriend photobomb

                                A friend photobombs the photographer and their friend, the woman in the foreground of this photo. Image by Lachlan Hardy

                                True love means being there even when life gets unbearably hard

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                                shoulder to cry on

                                  A family watches the Vermont National Guard depart for Afghanistan. Image by The U.S. Army

                                  flood dog

                                    During a monsoon in the Philippines, a boy carries his dog to safety. Image by Romeo Ranoco

                                    A woman is rescued from flood waters by a resident standing on top of her car during heavy rain in Chalandri suburb north of Athens

                                      A man helps a woman out of her vehicle during a flood in Chalandri, Greece. Image by John Kolesidis

                                      lunch

                                        A woman has lunch with her husband every day, even after he’s passed away. Image from ViralNova.com

                                        hug

                                          A woman hugs the mother of 6-year-old Noah Ponzer, who was one of the victims of the Sandy Hook shootings. Image by Spencer Platt

                                          rubble

                                            An Oklahoma couple pauses while trying to salvage belongings from a family member’s home after a tornado. Image by Adrees Latif

                                            sister and brother

                                              A girl puts her arm around her little brother as they wait outside of Sandy Hook Elementary after gunshots are fired. Image by Reuters.

                                              headstone

                                                A woman sits at her husband’s grave the day before their wedding anniversary. Image from NBC news

                                                It means taking the time for long goodbyes

                                                110321-N-BT887-100

                                                  A man says goodbye to his son before deploying. Image by Official U.S. Navy Page

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                                                  national guard goodbye

                                                    A South Carolina man says goodbye to his son before deploying for Afghanistan. Image by The National Guard

                                                    saying goodbye

                                                      A Sergeant hugs both of his sons before being deployed to Afghanistan. Image by The National Guard

                                                      And cherishing reunions

                                                      husband home

                                                        A woman hugs her husband as she sees him for the first time since his deployment to Iraq. Image by The U.S. Army

                                                        boyfriend home

                                                          A young  woman hugs her significant other as he returns home for Kuwait. Image by The National Guard

                                                          mother hug

                                                            A mother drops to her knees as she hugs her son on her return home from the Persian Gulf. Image by The National Guard

                                                            True love is letting yourself feel young when they’re around

                                                            elderly women

                                                              Two friends on their smartphones. Image by Robert Neff

                                                              feeling young

                                                                A young couple getting their picture taken. Image by db Photograph

                                                                sprinkler dad

                                                                  A father plays in a sprinkler with his daughter at Millennium Park in Chicago. Image by Ben Forsberg

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                                                                  subway couple

                                                                    A young couple on a subway enjoys sharing time together, while the girlfriend’s father sneaks a photo of them. Image by Gareth Williams

                                                                    wheelchairs

                                                                      A couple holds hands on a fall day. Image by David Amsler

                                                                      It’s letting yourself be silly… just because they’ll enjoy it

                                                                      silly faces

                                                                        A grandfather makes faces at the camera with his granddaughters. Image by Tim Pierce

                                                                        vote for pedro

                                                                          A woman’s father wears a Napoleon Dynamite t-shirt to make his daughter laugh. Image by emdot

                                                                          True love is allowing yourself to show how you really feel

                                                                          date night

                                                                            A young couple kisses in the back of a restaurant in Washington, D.C. Image by Derek Key

                                                                            playing violin

                                                                              Violinist Nancy Dinovo plays at a memorial service for the victims of 9/11. Image by Christopher Morris

                                                                              True love is timeless

                                                                              old friends

                                                                                Friends spending some time together. Image by Cristian Bortes

                                                                                sitting around a fire

                                                                                  A group of friends sits around a campfire eating. Image by New Old Stock

                                                                                  elderly couple

                                                                                    An elderly couple walks down a street together. Image by Matteo Paciotti

                                                                                    Featured photo credit: Matteo Paciotti via flickr.com

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