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Service Hack: The Name Game

Service Hack: The Name Game

You want an easy hack? Whenever you’re dealing with someone, especially in the service industry, use their name.

When meeting your server at the restaurant, remember his name, and when you ask for things, say it back. “James, may I get another glass of water with lemon?” “Ramesh, this is the best aloo mutter I have ever had. Please thank the cook.”

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It’s amazing how this bonds people to you.

Names Matter

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People love hearing their own name. It’s something built in. For whatever reason, it makes a little touch, a “ping” against our inner validity when people know and remember our names.

When you meet people with names foreign to your language, make sure you get them right. Don’t belabor the issue, but ask them to repeat it a few times, and try your best to get it close to what they’re saying. In lots of cultures, people won’t correct you once you’ve gone off and started saying their name incorrectly, and yet, I imagine it’s something of a stab every time they hear it.

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On the phone with a customer service representative, sometimes names serve two purposes. One, it gives the person on the other end of the line the cue that you are attentive, so they should be on their best game, and also, you know who might have given you incorrect information. The first premise applies: people love hearing their own name, but these other two layered on make it a great thing to consider.

State your name

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When dealing with people, especially for the first time, lead with your name. Do this when calling places. “Hi, my name is Chris Brogan. May I speak with Dave?” It disarms people on the other side of a phone call, because one question when dealing with a telephone is always, “who is on the other end?” You answer this right off, and people can focus more on what you need. It also comes off that you’re not hiding anything, and this is disarming to recipients as well.

Start voicemails with your name, so that there’s no chance of people not knowing who called. Introduce yourself in social settings with your name, even if others are just making small-talk. This helps with that weird feeling afterwards, where you’ve bonded a bit, but you have no clue the other person’s name, nor they yours.

Names are powerful in dealing with people, and people are a vital part of all service. Try this out and see what you think of the results. For the record, my name is Chris Brogan.

— Chris Brogan is a regular writer at Lifehack.org. He is working on a site to grow and develop new content networks at GrasshopperFactory.com, and he puts up even more posts and articles at [chrisbrogan.com]. Occasionally, he sleeps.

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Last Updated on September 17, 2019

10 Simple Ways To Always Think Positive Thoughts

10 Simple Ways To Always Think Positive Thoughts

Positive thinking can lead to a lot of positive change in your life. Developing an optimistic outlook can be good for both your physical and mental health.

But sometimes, certain situations arise in life that makes it hard to keep a positive outlook. Take steps to make positive thinking become more like your second nature and you’ll reap the biggest benefits.

Here are 10 ways to make thinking positive thoughts easy:

1. Spend Time with Positive People

If you surround yourself with constant complainers, their negativity is likely to rub off on you.

Spend time with positive friends and family members to increase the likelihood that their positive thinking habits will become yours too. It’s hard to be negative when everyone around you is so positive.

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2. Take Responsibility for Your Behavior

When you encounter problems and difficulties in life, don’t play the role of the victim. Acknowledge your role in the situation and take responsibility for your behavior.

Accepting responsibility can help you learn from mistakes and prevent you from blaming others unfairly.

3. Contribute to the Community

One of the best ways to feel good about what you have, is to focus on what you have to give.

Volunteer in some manner and give back to the community. Helping others can give you a new outlook on the world and can assist you with positive thinking.

4. Read Positive and Inspirational Materials

Spend time each day reading something that encourages positive thinking. Read the Bible, spiritual material, or inspirational quotes to help you focus on what’s important to you in life. It can be a great way to start and end your day.

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Some recommendations for you:

5. Recognize and Replace Negative Thoughts

You won’t be successful at positive thinking if you’re still plagued by frequent negative thoughts. Learn to recognize and replace thoughts that are overly negative. Often, thoughts that include words like “always” and “never” signal that they aren’t true.

If you find yourself thinking something such as, “I always mess everything up,” replace it with something more realistic such as, “Sometimes I make mistakes but I learn from them.”

There’s no need to make your thoughts unrealistically positive, but instead, make them more realistic.

6. Establish and Work Toward Goals

It’s easier to be positive about problems and setbacks when you have goals that you’re working toward. Goals will give you motivation to overcome those obstacles when you encounter problems along the way. Without clear goals, it’s harder to make decisions and gauge your progress.

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Learn to set SMART goals to help you achieve more.

7. Consider the Consequences of Negativity

Spend some time thinking about the consequences of negative thinking. Often, it can become a self-fulfilling prophecy.

For example, a person who thinks, “I probably won’t get this job interview,” may put less effort into the interview. As a result, he may decrease his chances of getting the job.

Create a list of all the ways negative thinking impacts your life. It likely influences your behavior, your relationships, and your feelings. Then, create a list of the ways in which positive thinking could be beneficial.

8. Offer Compliments to Others

Look for reasons to compliment others. Be genuine in your praise and compliments, but offer it frequently. This will help you look for the good in other people.

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9. Create a Daily Gratitude List

If you start keeping a daily gratitude list, you’ll start noticing exactly how much you have to be thankful for. This can help you focus on the positive in your life instead of thinking about all the bad things that have happened in the day.

Getting in the habit of showing an attitude of gratitude makes positive thinking more of a habit. Here’re 40 Simple Ways To Practice Gratitude.

10. Practice Self-Care

Take good care of yourself and you’ll be more equipped to think positively.

Get plenty of rest and exercise and practice managing your stress well. Taking care of your physical and mental health will provide you with more energy to focus on positive thinking.

Learn about these 30 Self-Care Habits for a Strong and Healthy Mind, Body and Spirit.

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Featured photo credit: DESIGNECOLOGIST via unsplash.com

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