Advertising
Advertising

Service Hack: The Name Game

Service Hack: The Name Game

You want an easy hack? Whenever you’re dealing with someone, especially in the service industry, use their name.

When meeting your server at the restaurant, remember his name, and when you ask for things, say it back. “James, may I get another glass of water with lemon?” “Ramesh, this is the best aloo mutter I have ever had. Please thank the cook.”

Advertising

It’s amazing how this bonds people to you.

Names Matter

Advertising

People love hearing their own name. It’s something built in. For whatever reason, it makes a little touch, a “ping” against our inner validity when people know and remember our names.

When you meet people with names foreign to your language, make sure you get them right. Don’t belabor the issue, but ask them to repeat it a few times, and try your best to get it close to what they’re saying. In lots of cultures, people won’t correct you once you’ve gone off and started saying their name incorrectly, and yet, I imagine it’s something of a stab every time they hear it.

Advertising

On the phone with a customer service representative, sometimes names serve two purposes. One, it gives the person on the other end of the line the cue that you are attentive, so they should be on their best game, and also, you know who might have given you incorrect information. The first premise applies: people love hearing their own name, but these other two layered on make it a great thing to consider.

State your name

Advertising

When dealing with people, especially for the first time, lead with your name. Do this when calling places. “Hi, my name is Chris Brogan. May I speak with Dave?” It disarms people on the other side of a phone call, because one question when dealing with a telephone is always, “who is on the other end?” You answer this right off, and people can focus more on what you need. It also comes off that you’re not hiding anything, and this is disarming to recipients as well.

Start voicemails with your name, so that there’s no chance of people not knowing who called. Introduce yourself in social settings with your name, even if others are just making small-talk. This helps with that weird feeling afterwards, where you’ve bonded a bit, but you have no clue the other person’s name, nor they yours.

Names are powerful in dealing with people, and people are a vital part of all service. Try this out and see what you think of the results. For the record, my name is Chris Brogan.

— Chris Brogan is a regular writer at Lifehack.org. He is working on a site to grow and develop new content networks at GrasshopperFactory.com, and he puts up even more posts and articles at [chrisbrogan.com]. Occasionally, he sleeps.

More by this author

7 Uses for a Virtual Machine When Emailing Think Press Release Mail, BrainDump, Mail, Do Stretch Goals Matter You Had me at Insane

Trending in Communication

1 7 Powerful Questions To Find Out What You Want To Do With Your Life 2 10 Famous Failures to Success Stories That Will Inspire You to Carry On 3 What Is Your Destiny in Life? How to Mindfully Achieve Your Purpose 4 7 Signs of an Unhappy Relationship That Makes You Feel Stuck 5 10 Things You Can Do Now to Change Your Life Forever

Read Next

Advertising
Advertising

Last Updated on September 20, 2018

7 Powerful Questions To Find Out What You Want To Do With Your Life

7 Powerful Questions To Find Out What You Want To Do With Your Life

What do I want to do with my life? It’s a question all of us think about at one point or another.

For some, the answer comes easily. For others, it takes a lifetime to figure out.

It’s easy to just go through the motions and continue to do what’s comfortable and familiar. But for those of you who seek fulfillment, who want to do more, these questions will help you paint a clearer picture of what you want to do with your life.

1. What are the things I’m most passionate about?

The first step to living a more fulfilling life is to think about the things that you’re passionate about.

What do you love? What fulfills you? What “work” do you do that doesn’t feel like work? Maybe you enjoy writing, maybe you love working with animals or maybe you have a knack for photography.

The point is, figure out what you love doing, then do more of it.

Advertising

2. What are my greatest accomplishments in life so far?

Think about your past experiences and the things in your life you’re most proud of.

How did those accomplishments make you feel? Pretty darn good, right? So why not try and emulate those experiences and feelings?

If you ran a marathon once and loved the feeling you had afterwards, start training for another one. If your child grew up to be a star athlete or musician because of your teachings, then be a coach or mentor for other kids.

Continue to do the things that have been most fulfilling for you.

3. If my life had absolutely no limits, what would I choose to have and what would I choose to do?

Here’s a cool exercise: Think about what you would do if you had no limits.

If you had all the money and time in the world, where would you go? What would you do? Who would you spend time with?

Advertising

These answers can help you figure out what you want to do with your life. It doesn’t mean you need millions of dollars to be happy though.

What it does mean is answering these questions will help you set goals to reach certain milestones and create a path toward happiness and fulfillment. Which leads to our next question …

4. What are my goals in life?

Goals are a necessary component to set you up for a happy future. So answer these questions:

Once you figure out the answers to each of these, you’ll have a much better idea of what you should do with your life.

5. Whom do I admire most in the world?

Following the path of successful people can set you up for success.

Think about the people you respect and admire most. What are their best qualities? Why do you respect them? What can you learn from them?

Advertising

You’re the average of the 5 people you spend the most time with.[1] So don’t waste your time with people who hold you back from achieving your dreams.

Spend more time with happy, successful, optimistic people and you’ll become one of them.

6. What do I not like to do?

An important part of figuring out what you want to do with your life is honestly assessing what you don’t want to do.

What are the things you despise? What bugs you the most about your current job?

Maybe you hate meetings even though you sit through 6 hours of them every day. If that’s the case, find a job where you can work more independently.

The point is, if you want something to change in your life, you need to take action. Which leads to our final question …

Advertising

7. How hard am I willing to work to get what I want?

Great accomplishments never come easy. If you want to do great things with your life, you’re going to have to make a great effort. That will probably mean putting in more hours the average person, getting outside your comfort zone and learning as much as you can to achieve as much as you can.

But here’s the cool part: it’s often the journey that is the most fulfilling part. It’s during these seemingly small, insignificant moments that you’ll often find that “aha” moments that helps you answer the question,

“What do I want to do with my life?”

So take the first step toward improving your life. You won’t regret it.

Featured photo credit: Andrew Ly via unsplash.com

Reference

Read Next