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Presentation Masterclass – Part 1: Introduction

Presentation Masterclass – Part 1: Introduction

I have been observing, delivering and training people in presentation techniques for over 20 years now and my considered, professional, opinion on the subject is this:

MOST PRESENTATIONS SUUUUUUUUCK!

In almost every sphere of human endeavour, the outcome can be plotted on a bell-curve – a few really skilled people over on the right, a few really hopeless people over on the left and a whole bunch or just-above or just-below average people in the middle:

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    I suspect that the curve for presentations looks more like this:

      Why?

      Seriously. Why?

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      How hard could this be? You get someone who knows what they are talking about standing up in front of a audience, with a bunch of visual aids to make the job of imparting information easier, and they impart the information. How hard could that be?

      I have been involved with presentation at a professional level for over 20 years. If I include my earliest experiences with presentations – people teaching me stuff in primary school – then the figure is closer to 40 years. And the vast majority of them were dreadful. Teachers, coaches, lecturers, tutors, trainers, consultants – most of them suuuuuuuuuuuucked!

      Think back. Put aside all your experiences in the world of work for a moment and just think back to your schooldays. How many exceptional teachers did you have in your 14 years of primary and secondary schooling? I had four excellent teachers in primary school and three in secondary, out of a total about 80 people who taught me various subjects between the ages of 4 and 17. Now, for our normal distribution bell curve, 7 out of 80 is about right, but it still sucks when you have to sit through it. And that’s before I even got to college, much less the world of work with all of its woeful presenters. Why does this happen? By dint of the fact that the person is up at the front of the room with the slides flickering behind him or her, they must be some kind of expert on their topic, whether that topic is the 3Rs in primary school or Web 2.0 marketing. So their expertise in the topic is rarely the problem.

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      I have gradually come to the realisation that the biggest problem with presentations is that human beings are simply too self-involved for the process to work well. Presenters are so wrapped up in themselves and their topic that they rarely seem to take a moment to consider what would be the best method for imparting this information to their audience. Audiences are so deluged with advertising messages and radio jingles, with phone calls, voicemail, email, SMS and IM, with… stuff in their personal lives that unless you, the presenter, are wowing them with every word, you will lose their attention in a matter of seconds.

      Add to that the fact that the bar has been lowered to such an extent that most audiences are resigned to expecting dull, rambling, semi-legible, bullet-point-ridden presentations, and it’s not hard to see how we have arrived at this low ebb in communication.Both sides are at fault, to be sure; but if you are scheduled to make a presentation soon, you can control only one side of the conversation. Exercise that control. You have no say regarding the audience’s mood or willingness to listen, but you control your presentation, and in this series of posts, I will provide you with the knowledge, tools and approach to maximise your chance of success.

      The deepest human need is the need to be appreciated. (William James)

      The psychologist and philosopher William James said, “The deepest human need is the need to be appreciated.” If your presentation is going to have any chance of success, it needs to be built on this understanding. As a starting point, I recommend some detox to clear your body and mind from a lifetime of exposure to sucky presentations. I strongly recommend that you expose yourself to some great presenters:

      • Check out Seth Godin, Tom Peters, Guy Kawasaki, Steve Jobs, and Dick Hardt on YouTube.
      • Have a look at some of the wizards on TED.com – Rives, Hans Rosling, Barnett Thomas, Lawrence Lessig and Ken Robinson all stand out, but there are reams more on this invaluable resource.
      • Go over to Common Craft and have a look at their ‘plain English’ tutorials on aspects of Web 2.0

      The one common theme that emerges from this tremendous diversity of presenters, topics and styles is RESPECT. By every word and deed, they demonstrate absolute respect for both their audiences and themselves.

      A good starting point. The essential starting point.

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      Next: Planning your presentation.

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      Last Updated on January 15, 2019

      How to Talk to Strangers Without Feeling Awkward

      How to Talk to Strangers Without Feeling Awkward

      Many of us feel awkward talking to strangers. I’m a very outgoing person, even though I sometimes feel uncomfortable walking up to someone and asking a question or starting a conversation. I consider myself pretty high up on the extrovert meter. So what is it that makes us pause and become worried or anxious about talking to people we don’t know?

      In this article, we will discuss why we feel this way as well as some tips on how to talk to strangers without feeling awkward.

      Step right up, don’t be shy!

      Why We Feel Awkward Talking to Strangers

      The next time you feel uncomfortable talking to a stranger, tell yourself that’s completely normal. There are numerous reasons why it’s actually natural to feel awkward talking to strangers:

      Our Stress Levels Rise Around Strangers

      Numerous studies have show that our levels of cortisol go up when we are around strangers.[1] Cortisol is the hormone inside of us which produces stress responses.[2]
      So there you go, right off the bat you can see part of your standard response to strangers is due to a chemical reaction!

      A very interesting by product of increased cortisol is that it makes us less empathetic. More than likely this can be traced to our evolution. The increase in the cortisol and the corresponding decrease in empathy makes us want to stay away from strangers. We are biologically wired to feel concern around strangers.

      Evolution Taught Us to Be Wary

      Evolution has also taught us to be wary of strangers in general. Humans as a whole have spent a large chunk of their history banded together in small protective groups. We did this in order to help protect each other and maximize resources.

      When you think about it in this context, outsiders to our small groups or strangers are considered potential threats. Fear of strangers is common across almost all human cultures.

      Culturally Conditioned

      We can also thank our society for helping us feel uncomfortable and sometimes afraid of strangers. The term “stranger danger” is something most of us can relate to either growing up or raising kids. Or both.

      I remember hearing this from my parents, mostly about not getting in someone’s car I didn’t know. And as the father of 2 teenage girls, you can be sure I’ve talked to them about this very concept more times that they want to hear.

      The thought that strangers can be dangerous is built into us as it is. Toss in the amplification of the media on strangers doing things such as kidnapping kids and it takes it to an even higher level.

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      Now that we’ve reviewed some of the reasons why we are nervous, let’s look at why you should talk to strangers more.

      Benefits of Getting over the Awkwardness

      Let’s take a quick look at some of the advantages of how to talk to strangers without feeling awkward. These are some high level benefits of talking to strangers.

      1. Broadens Your Network

      After you talk to someone, you didn’t know previously they become someone you know at least a little bit. This alone helps broaden your network of people you know. This is helpful in many ways whether it is work related or socially related.

      2. Improves Your Communication Skills

      I am a huge proponent of the value of solid communication skills and have written about it often. The more you talk to people, especially people you don’t know, the better your communication skills become.

      Interacting with a wider variety of people will bring the added benefit of improving your communication skills.

      3. Continually Learning

      So many of us don’t actively seek to learn new things. This is one of the primary keys to staying engaged in life and our own personal self fulfillment.

      Almost every time I speak to someone I didn’t know previously, I’ve learned something new. When we speak to strangers, it pushes us out of our comfort zones and we tend to learn new things.

      4. Increases Self Confidence

      Every time we learn to do something we were previously anxious about, we feel better about ourselves.

      Forcing ourselves to talk to strangers will lead to increased self confidence. As we get more and more comfortable doing something that previously made us feel awkward, our self confidence will go up and up.

      So, how to talk to strangers to reap these benefits?

      How to Talk to Strangers

      Here are some tips to on how to talk to strangers without feeling awkward.

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      1. Say Hello

      Putting “say hello” first may seem a bit obvious but let’s take a deeper look. Much of the social awkwardness when speaking to strangers is simply breaking the ice. The first words that will engage someone.

      Most people will respond when someone says hello or hi to them. And those that don’t, you probably don’t want to talk to anyway.

      Practice being the person that opens the door to a conversation. Say hello.

      2. Ask About Them

      Something that I have noticed over the years is that people love to talk about themselves. Even fairly private people tend to open up when asked about events in their lives.

      You can ask leading questions that get people to talk about themselves and recent events. Things like recent movies watched or the summer vacation are great to get someone talking.

      As a father, I also know that people love to talk about their kids. Asking about kids is a fairly easy topic to bring up and in general, most people will expound upon all the great things their kids do or are involved with.

      3. Just Do It

      One of the biggest reasons we don’t do things we want to or know we should is because we overthink it. Quit thinking about it so much and just do it.

      When you give yourself the time to analyze every little angle about a situation, you also give plenty of time to talk yourself out of it. You’ll wind up thinking what if this happens or what if that happens.

      Try to force yourself to jump right in without thinking about it too much. Whenever I have done this, I always feel great about it afterwards, no matter how it turned out.

      4. Don’t Take It Personal

      One of the greatest lessons in life I ever learned was don’t take anything personally. We all go through life with our own sets of experiences and see things through our own lens. The way people react to different situations has almost nothing to do with us. It has to do with previous experiences and the way people feel about things other than us.

      When someone’s reaction isn’t what you’d hoped or expected, chances are it has nothing to do with you. Remember that and keep it in context.

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      5. Get a Chuckle If Possible

      I used the word chuckle purposely because it makes me laugh. In my opinion, it’s one of those funny words. We all like to laugh because it makes us feel good. And when someone makes us laugh, we typically remember those people in a positive light.

      One of the best ways to make a conversation easy and free flowing is to get some laughter going. It doesn’t mean you have to be the master joke teller or anything. See if you can work in a way to make the person you are talking to get a smile or some laughter in. In fact, laughing at yourself maybe a nice try.

      6. Detach

      A great feeling is when you don’t mind which way something turns out, that you will be fine no matter what happens. Kind of like when I watch my two favorite football teams play against each other. I don’t really care who wins, I just want a fun game.

      Treat talking to strangers the same way. You don’t really care how the conversation goes because you are detaching from the outcome. Make it a fun time with yourself and if the conversation goes well, awesome! If not then no big deal, move on.

      7. Share Your Stories

      Well, all like to feel connected to other people. And many times we wind up hanging out with people that we have things in common with. No surprise here.

      To help with how to talk to strangers without feeling awkward, tell stories that have commonalities with the person you are talking to. Kids are an easy one. I have a daughter who was a competitive cheerleader and now plays club volleyball. I have instant connection and stories with strangers I speak with who have kids that play sports. It’s easy to relate to.

      So when you are speaking to a stranger and you have a story or mutual connection point, bring it up.

      8. Give a Compliment

      Almost everyone likes hearing a compliment, whether they admit to it or not. As a general rule, we don’t give out enough compliments. It’s amazing how one small remark someone tosses your way about how good you look can literally make your entire day.

      When you are speaking with someone you don’t know, see if you can work a compliment in. Nothing creepy here. Not a good idea to tell someone you just met that they are the prettiest or handsomest person you ever met. However, if you can share how you like their tattoo or shoes or something like that, it will help put the conversation into an easy going, smiling place.

      9. Relax Your Body Language

      If you go into a situation all worried and nervous, it shows on your body. Your shoulders are tensed up, there’s a look of consternation on your face, things like that.

      When you engage a stranger in conversation, make it a point to relax your body language. Take a deep breath before you engage the person, let your body relax, and put a smile on your face. This will help relax you and it has the added benefit of putting the other person more at ease.

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      If they see that you are relaxed, it helps them relax. Plus having open, engaging body language is very conducive to inviting someone to open up into a conversation with you.

      10. Practice, Practice, Practice

      Like everything else in life, talking to strangers gets easier with practice. The more you do it, the easier it becomes.

      Make it a point to talk to several strangers each week and it will definitely help you relax as you do it more and more.

      After a while, it will become something you don’t even think about, you just do it. And that takes all of the awkwardness out of being in these type situations.

      The Bottom Line

      As we have seen, it is perfectly natural to feel awkward talking to strangers. We are biologically built that way and we have our own society constantly warning us how dangerous it is. It’s no wonder we feel awkward talking to strangers!

      There are numerous benefits to learning to be more comfortable talking to strangers. See if you can employ some of the techniques mentioned to learn how to talk to strangers without feeling awkward.

      Once you start practicing speaking with strangers more often and utilizing some of the tips, you will become more comfortable doing so. This in turn will lead to a learned new skill and increased self confidence.

      Remember, everyone you know was a stranger at one time. Now get out there and make some new friends.

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      Featured photo credit: Priscilla Du Preez via unsplash.com

      Reference

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