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Present Like a Rockstar

Present Like a Rockstar

At Video on the Net in San Jose this past March, I was standing beside Brian Conley, the man behind the popular internet TV show, Alive in Baghdad. Brian’s a slender man, with glasses, and comes off as quiet until you know him. Just before going onstage, he turns to me and says, “Do you think they’ll get mad at me if I kick over the podium?”

Presenting can be scary to many people, and for others, it comes quiet naturally, but even the best presenters have to break free from their “tried and true” methods and shake up their audience. You know who understands this very well? You know who can change up their act and get people moving? Rockstars!

Disclosure: I wrote about this way back in February 2006, too. Guess it’s on my mind again.

Make First Contact With Emotions

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When you go to a concert, bands are pushing your emotion button even before they get onstage. When the auditorium goes dark, your heart races a little. When the lights start flashing and the curtain raises, you feel your adrenalin start to flow. All this before the first note of the first song.

In the amazing-yet-simple book, MADE TO STICK, the Heath brothers remind us that pretty much any topic can be discussed from the angle of how it impacts humans. Reach for that. Look for the best way to connect what you’re discussing with the humans in the audience. And use a HUMAN perspective, no matter the topic. Humans are at the root of most things you’re going to present about. Right?

Play Favorites

When a band’s been around a while, they get the benefit of playing audience favorites and still having enough material to stretch their show. What makes playing the favorites so great? People CONNECT to them.

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In your presentation, talk from the perspective of what your audience wants to hear most. Lead with the good stuff. Give them something juicy to think about, and then build on it. Only in fiction (novels, plays, movies) is keeping someone in the dark desirable. In presentations, people need to feel “in” and they want you to let them in right up front.

Kick Over the Podium

Watch any live concert performance and you know when the audience goes CRAZY. It’s when the band moves out into the audience in any manner that breaks the “fourth wall” between band and crowd. When the singer or a guitarist hurls themselves into the fray to connect physically with their audience, it always pays off in even stronger attention. (I was once at a New Year’s gig where The Mighty Mighty Bosstones invited the entire audience up on stage with them. Hazard? Yes. Memorable? YES!)

Unless it’s ABSOLUTELY NECESSARY, get out from behind the podium. Move. If it’s a big venue and you need a mic, ask about wireless way ahead of time. Most professional events will have them. They may not WANT to rig for that, but hey. It’s your presentation. If that’s the hardest challenge you’ll put them through, they’ll be lucky. And once you’re out from behind that podium, what should you do? Make eye contact. Pretend everyone in the audience helped with your presentation, and talk conversationally with them about the points you’re making.

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Wave Those Lighters

Rock concerts are fraught with audience participation. The best of them make the people in the crowd feel like part of the band. The worst make you flip the band the bird. “I can’t hear you” is not audience participation.

Getting your audience to react and act is more than “show of hands” tricks. There are all kinds of ways. A fun one I’ve seen and like emulating is when a presenter prints out nice high-color versions of their slides (should you choose to use them) with numbers on the back (1, 2, 3). Then, when you’re ready for the next slide, get the audience to hold them up and present them. Ask questions that aren’t just hand-waving questions. (Be wary of presentation-hijackers, but otherwise, this makes for good theater).

There are dozens more ways to hack this. Just think it through. How can people interact with your presentation? Do you have data? Is there a physical representation of the data that would look striking in the audience?

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Go Home Singing

After every good rock concert, if you’re like me, you sing badly mangled versions of what you just heard onstage while driving home. Rockstars want that desperately. They want to be in your head after you’ve left them. They want you to carry the experience off to others so they grow their fan base.

Do the same with your presentation. Give people something to remember. Give them a striking visual, an interesting turn of phrase, an emotionally-charged moment that hooks together the entire presentation. The best presentations are the ones people talk about days after the fact. Is that YOUR presentation? Do you give them something to sing?

You’re the Rockstar

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I know you. Some of you sell out arenas with your presentations (even if only in your heads). You’ve got better ideas than mine. Why not share them? Fill this comment section with YOUR tips on being a rockstar presenter. Tell me I’m full of crap. Give me an anecdote from the best performance…er, presentation you ever gave, attended, or heard about from someone after the fact. It’s how we grow.

Chris Brogan keeps a blog at [chrisbrogan.com]. He presents at events like Video on the Net and PodCamp

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Published on May 18, 2021

How To Improve Listening Skills For Effective Workplace Communication

How To Improve Listening Skills For Effective Workplace Communication

We have two ears and one mouth for a reason—effective communication is dependent on using them in proportion, and this involves having good listening skills.

The workplace of the 21st century may not look the same as it did before COVID-19 spread throughout the world like wildfire, but that doesn’t mean you can relax your standards at work. If anything, Zoom meetings, conference calls, and the continuous time spent behind a screen have created a higher level of expectations for meeting etiquette and communication. And this goes further than simply muting your microphone during a meeting.

Effective workplace communication has been a topic of discussion for decades, yet, it is rarely addressed or implemented due to a lack of awareness and personal ownership by all parties.

Effective communication isn’t just about speaking clearly or finding the appropriate choice of words. It starts with intentional listening and being present. Here’s how to improve your listening skills for effective workplace communication.

Listen to Understand, Not to Speak

There are stark differences between listening and hearing. Listening involves intention, focused effort, and concentration, whereas hearing simply involves low-level awareness that someone else is speaking. Listening is a voluntary activity that allows one to be present and in the moment while hearing is passive and effortless.[1]

Which one would you prefer your colleagues to implement during your company-wide presentation? It’s a no-brainer.

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Listening can be one of the most powerful tools in your communication arsenal because one must listen to understand the message being told to them. As a result of this deeper understanding, communication can be streamlined because there is a higher level of comprehension that will facilitate practical follow-up questions, conversations, and problem-solving. And just because you heard something doesn’t mean you actually understood it.

We take this for granted daily, but that doesn’t mean we can use that as an excuse.

Your brain is constantly scanning your environment for threats, opportunities, and situations to advance your ability to promote your survival. And yet, while we are long past the days of worrying about being eaten by wildlife, the neurocircuitry responsible for these mechanisms is still hard-wired into our psychology and neural processing.

A classic example of this is the formation of memories. Case in point: where were you on June 3rd, 2014? For most of you reading this article, your mind will go completely blank, which isn’t necessarily bad.

The brain is far too efficient to retain every detail about every event that happens in your life, mainly because many events that occur aren’t always that important. The brain doesn’t—and shouldn’t—care what you ate for lunch three weeks ago or what color shirt you wore golfing last month. But for those of you who remember where you were on June 3rd, 2014, this date probably holds some sort of significance to you. Maybe it was a birthday or an anniversary. Perhaps it was the day your child was born. It could have even been a day where you lost someone special in your life.

Regardless of the circumstance, the brain is highly stimulated through emotion and engagement, which is why memories are usually stored in these situations. When the brain’s emotional centers become activated, the brain is far more likely to remember an event.[2] And this is also true when intention and focus are applied to listening to a conversation.

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Utilizing these hard-wired primitive pathways of survival to optimize your communication in the workplace is a no-brainer—literally and figuratively.

Intentional focus and concentrated efforts will pay off in the long run because you will retain more information and have an easier time recalling it down the road, making you look like a superstar in front of your colleagues and co-workers. Time to kiss those note-taking days away!

Effective Communication Isn’t Always Through Words

While we typically associate communication with words and verbal affirmations, communication can come in all shapes and forms. In the Zoom meeting era we live in, it has become far more challenging to utilize and understand these other forms of language. And this is because they are typically easier to see when we are sitting face to face with the person we speak to.[3]

Body language can play a significant role in how our words and communication are interpreted, especially when there is a disconnection involved.[4] When someone tells you one thing, yet their body language screams something completely different, it’s challenging to let that go. Our brain immediately starts to search for more information and inevitably prompts us to follow up with questions that will provide greater clarity to the situation at hand. And in all reality, not saying something might be just as important as actually saying something.

These commonly overlooked non-verbal communication choices can provide a plethora of information about the intentions, emotions, and motivations. We do this unconsciously, and it happens with every confrontation, conversation, and interaction we engage in. The magic lies in the utilization and active interpretation of these signals to improve your listening skills and your communication skills.

Our brains were designed for interpreting our world, which is why we are so good at recognizing subtle nuances and underlying disconnect within our casual encounters. So, when we begin to notice conflicting messages between verbal and non-verbal communication, our brain takes us down a path of troubleshooting.

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Which messages are consistent with this theme over time? Which statements aren’t aligning with what they’re really trying to tell me? How should I interpret their words and body language?

Suppose we want to break things down even further. In that case, one must understand that body language is usually a subconscious event, meaning that we rarely think about our body language. This happens because our brain’s primary focus is to string together words and phrases for verbal communication, which usually requires a higher level of processing. This doesn’t mean that body language will always tell the truth, but it does provide clues to help us weigh information, which can be pretty beneficial in the long run.

Actively interpreting body language can provide you with an edge in your communication skills. It can also be used as a tool to connect with the individual you are speaking to. This process is deeply ingrained into our human fabric and utilizes similar methods babies use while learning new skills from their parents’ traits during the early years of development.

Mirroring a person’s posture or stance can create a subtle bond, facilitating a sense of feeling like one another. This process is triggered via the activation of specific brain regions through the stimulation of specialized neurons called mirror neurons.[5] These particular neurons become activated while watching an individual engage in an activity or task, facilitating learning, queuing, and understanding. They also allow the person watching an action to become more efficient at physically executing the action, creating changes in the brain, and altering the overall structure of the brain to enhance output for that chosen activity.

Listening with intention can make you understand your colleague, and when paired together with mirroring body language, you can make your colleague feel like you two are alike. This simple trick can facilitate a greater bond of understanding and communication within all aspects of the conversation.

Eliminate All Distractions, Once and for All

As Jim Rohn says, “What is easy to do is also easy not to do.” And this is an underlying principle that will carry through in all aspects of communication. Distractions are a surefire way to ensure a lack of understanding or interpretation of a conversation, which in turn, will create inefficiencies and a poor foundation for communication.

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This should come as no surprise, especially in this day in age where people are constantly distracted by social media, text messaging, and endlessly checking their emails. We’re stuck in a cultural norm that has hijacked our love for the addictive dopamine rush and altered our ability to truly focus our efforts on the task at hand. And these distractions aren’t just distractions for the time they’re being used. They use up coveted brainpower and central processes that secondarily delay our ability to get back on track.

Gloria Mark, a researcher at UC Irvine, discovered that it takes an average of 23 minutes and 15 seconds for our brains to reach their peak state of focus after an interruption.[6] Yes, you read that correctly—distractions are costly, error-prone, and yield little to no benefit outside of a bump to the ego when receiving a new like on your social media profile.

Meetings should implement a no-phone policy, video conference calls should be set on their own browser with no other tabs open, and all updates, notifications, and email prompt should be immediately turned off, if possible, to eliminate all distractions during a meeting.

These are just a few examples of how we can optimize our environment to facilitate the highest levels of communication within the workplace.

Actions Speak Louder Than Words

Effective communication in the workplace doesn’t have to be challenging, but it does have to be intentional. Knowledge can only take us so far, but once again, knowing something is very different than putting it into action.

Just like riding a bike, the more often you do it, the easier it becomes. Master communicators are phenomenal listeners, which allows them to be effective communicators in the workplace and in life. If you genuinely want to own your communication, you must implement this information today and learn how to improve your listening skills.

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Choose your words carefully, listen intently, and most of all, be present in the moment—because that’s what master communicators do, and you can do it, too!

More Tips Improving Listening Skills

Featured photo credit: Mailchimp via unsplash.com

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