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London Riots and Our Need to Develop Emotional Intelligence

London Riots and Our Need to Develop Emotional Intelligence
    From The Atlanta Post

    When I was watching the London riots on the news, the song called ‘London Calling’ by the band The Clash started playing in my head.  That tune and its associated music video had the same type of anger that the London rioters were displaying.  What was happening in London was of course yet another global event that we can call a crisis and we get enough of those on TV on a regular basis.

    However, despite the occurrence of these horrible events, there are some important lessons from them for us to learn.  All we have to do is look at how some of the people from each of these events behaved.

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    The London Riots

    For example, the riots in London and other UK cities were sparked by a shooting of a crime suspect by police.  Rioters responded by turning over cars and setting them on fire.  They also smashed windows and looted store merchandise.  The offenders were obviously caught up in the emotions of the original police shooting plus the current local economic climate in general.  They decided to take their anger and frustrations out on the city.  Many were caught on camera and video with some even willingly showing how proud they were of their actions.  They were obviously not thinking about the consequences of these actions as the police soon started multiple raids arresting suspects at their homes.

    This is an example of very low emotional intelligence.  The rioters were not able to manage their actions brought on by their emotions.  As a result, many will be punished and tainted with criminal records.

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    The Japan Disaster In Contrast

    Now let’s look at another terrible world event which brought on a totally different reaction from the people affected.  The tsunami and nuclear disaster in Japan devastated that country.  The damage to property and loss of life also created high emotions.  However, in contrast to what happened in London, the Japanese remained orderly and calm.  People, including those in the same age range as the London rioters, patiently waited in lines for food and supplies rations.  There were no riots, no windows smashed, no cars set on fire and no businesses were looted despite such immense losses.

    Here is an example of very high emotional intelligence.  The Japanese managed their actions well despite the emotions from such a gigantic tragedy.  Compare this to the London rioters who used a single police incident they don’t have any direct connection with, as an excuse to let loose and cause trouble.

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    What We Can Learn From Emotional Intelligence

    The Japanese survivors will recover and move on with their lives faster while the hooligans in London will either be in jail or in trouble with the law again in the future. Here we have two world events that showed two opposite ends from the emotional intelligence spectrum.  What can we learn from these?

    I would suggest that we will be more successful in many areas of life if we develop higher levels of emotional intelligence.  We will be able to interact better with others in both our careers and personal lives.  We will also be able to handle the various peaks and valleys that come our way with far more effectiveness, because we can respond to our emotions better.

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    Emotional Intelligence Can Be Developed

    It is estimated that only 15% of society is of high emotional intelligence (Nelson Mandela would be a clear example in this group).  That means the majority of us can still improve in this area.  For example, think of all the daily road rage out there.  Think of all the fights among youths that end up with somebody getting knifed or shot.  These are all results of low emotional intelligence.

    Unlike standard intelligence which is thought to be genetic, emotional intelligence is something that can be developed with training.   Many corporations have sent their executives to seminars on emotional intelligence. I was such an executive during my corporate years and made it a personal commitment to develop my own emotional intelligence ever since.

    What about you?  What are your thoughts on emotional intelligence?  Feel free to share your experiences with this area.

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    Last Updated on December 2, 2018

    7 Public Speaking Techniques To Help Connect With Your Audience

    7 Public Speaking Techniques To Help Connect With Your Audience

    When giving a presentation or speech, you have to engage your audience effectively in order to truly get your point across. Unlike a written editorial or newsletter, your speech is fleeting; once you’ve said everything you set out to say, you don’t get a second chance to have your voice heard in that specific arena.

    You need to make sure your audience hangs on to every word you say, from your introduction to your wrap-up. You can do so by:

    1. Connecting them with each other

    Picture your typical rock concert. What’s the first thing the singer says to the crowd after jumping out on stage? “Hello (insert city name here)!” Just acknowledging that he’s coherent enough to know where he is is enough for the audience to go wild and get into the show.

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    It makes each individual feel as if they’re a part of something bigger. The same goes for any public speaking event. When an audience hears, “You’re all here because you care deeply about wildlife preservation,” it gives them a sense that they’re not just there to listen, but they’re there to connect with the like-minded people all around them.

    2. Connect with their emotions

    Speakers always try to get their audience emotionally involved in whatever topic they’re discussing. There are a variety of ways in which to do this, such as using statistics, stories, pictures or videos that really show the importance of the topic at hand.

    For example, showing pictures of the aftermath of an accident related to drunk driving will certainly send a specific message to an audience of teenagers and young adults. While doing so might be emotionally nerve-racking to the crowd, it may be necessary to get your point across and engage them fully.

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    3. Keep going back to the beginning

    Revisit your theme throughout your presentation. Although you should give your audience the credit they deserve and know that they can follow along, linking back to your initial thesis can act as a subconscious reminder of why what you’re currently telling them is important.

    On the other hand, if you simply mention your theme or the point of your speech at the beginning and never mention it again, it gives your audience the impression that it’s not really that important.

    4. Link to your audience’s motivation

    After you’ve acknowledged your audience’s common interests in being present, discuss their motivation for being there. Be specific. Using the previous example, if your audience clearly cares about wildlife preservation, discuss what can be done to help save endangered species’ from extinction.

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    Don’t just give them cold, hard facts; use the facts to make a point that they can use to better themselves or the world in some way.

    5. Entertain them

    While not all speeches or presentations are meant to be entertaining in a comedic way, audiences will become thoroughly engaged in anecdotes that relate to the overall theme of the speech. We discussed appealing to emotions, and that’s exactly what a speaker sets out to do when he tells a story from his past or that of a well-known historical figure.

    Speakers usually tell more than one story in order to show that the first one they told isn’t simply an anomaly, and that whatever outcome they’re attempting to prove will consistently reoccur, given certain circumstances.

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    6. Appeal to loyalty

    Just like the musician mentioning the town he’s playing in will get the audience ready to rock, speakers need to appeal to their audience’s loyalty to their country, company, product or cause. Show them how important it is that they’re present and listening to your speech by making your words hit home to each individual.

    In doing so, the members of your audience will feel as if you’re speaking directly to them while you’re addressing the entire crowd.

    7. Tell them the benefits of the presentation

    Early on in your presentation, you should tell your audience exactly what they’ll learn, and exactly how they’ll learn it. Don’t expect them to listen if they don’t have clear-cut information to listen for. On the other hand, if they know what to listen for, they’ll be more apt to stay engaged throughout your entire presentation so they don’t miss anything.

    Featured photo credit: Flickr via farm4.staticflickr.com

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