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London Riots and Our Need to Develop Emotional Intelligence

London Riots and Our Need to Develop Emotional Intelligence
    From The Atlanta Post

    When I was watching the London riots on the news, the song called ‘London Calling’ by the band The Clash started playing in my head.  That tune and its associated music video had the same type of anger that the London rioters were displaying.  What was happening in London was of course yet another global event that we can call a crisis and we get enough of those on TV on a regular basis.

    However, despite the occurrence of these horrible events, there are some important lessons from them for us to learn.  All we have to do is look at how some of the people from each of these events behaved.

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    The London Riots

    For example, the riots in London and other UK cities were sparked by a shooting of a crime suspect by police.  Rioters responded by turning over cars and setting them on fire.  They also smashed windows and looted store merchandise.  The offenders were obviously caught up in the emotions of the original police shooting plus the current local economic climate in general.  They decided to take their anger and frustrations out on the city.  Many were caught on camera and video with some even willingly showing how proud they were of their actions.  They were obviously not thinking about the consequences of these actions as the police soon started multiple raids arresting suspects at their homes.

    This is an example of very low emotional intelligence.  The rioters were not able to manage their actions brought on by their emotions.  As a result, many will be punished and tainted with criminal records.

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    The Japan Disaster In Contrast

    Now let’s look at another terrible world event which brought on a totally different reaction from the people affected.  The tsunami and nuclear disaster in Japan devastated that country.  The damage to property and loss of life also created high emotions.  However, in contrast to what happened in London, the Japanese remained orderly and calm.  People, including those in the same age range as the London rioters, patiently waited in lines for food and supplies rations.  There were no riots, no windows smashed, no cars set on fire and no businesses were looted despite such immense losses.

    Here is an example of very high emotional intelligence.  The Japanese managed their actions well despite the emotions from such a gigantic tragedy.  Compare this to the London rioters who used a single police incident they don’t have any direct connection with, as an excuse to let loose and cause trouble.

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    What We Can Learn From Emotional Intelligence

    The Japanese survivors will recover and move on with their lives faster while the hooligans in London will either be in jail or in trouble with the law again in the future. Here we have two world events that showed two opposite ends from the emotional intelligence spectrum.  What can we learn from these?

    I would suggest that we will be more successful in many areas of life if we develop higher levels of emotional intelligence.  We will be able to interact better with others in both our careers and personal lives.  We will also be able to handle the various peaks and valleys that come our way with far more effectiveness, because we can respond to our emotions better.

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    Emotional Intelligence Can Be Developed

    It is estimated that only 15% of society is of high emotional intelligence (Nelson Mandela would be a clear example in this group).  That means the majority of us can still improve in this area.  For example, think of all the daily road rage out there.  Think of all the fights among youths that end up with somebody getting knifed or shot.  These are all results of low emotional intelligence.

    Unlike standard intelligence which is thought to be genetic, emotional intelligence is something that can be developed with training.   Many corporations have sent their executives to seminars on emotional intelligence. I was such an executive during my corporate years and made it a personal commitment to develop my own emotional intelligence ever since.

    What about you?  What are your thoughts on emotional intelligence?  Feel free to share your experiences with this area.

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    Last Updated on July 8, 2020

    How to Say No When You Say Yes Too Often

    How to Say No When You Say Yes Too Often

    Do you say yes so often that you realize you aren’t really happy about this, wondering how to say no to people?

    For years, I was a serial people pleaser. Known as someone who would step up, I would gladly make time especially when it came to volunteering for certain causes. I proudly carried this role all through grade school, college, even through law school. For years, I thought saying “no” meant I would disappoint a good friend or someone I respected.

    But somewhere along the way, I noticed I wasn’t quite living my life. Instead, I seem to have created a schedule that was a strange combination of meeting the expectations of others, what I thought I should be doing, and some of what I actually wanted to do. The result? I had a packed schedule that left me overwhelmed and unfulfilled.

    It took a long while but I learned the art of saying no. Saying ‘no’ meant I no longer catered fully to everyone else’s needs and could make more room for what I really wanted to do. Instead of cramming too much in, I chose to pursue what really mattered. I started to manage my time more around my own needs and interests. When that happened, I became a lot happier. And guess what? I hardly disappointed anyone.

    The Importance of Saying No

    When you learn the art of saying ‘no,’ you begin to look at the world differently. Rather than seeing all of the things you could or should be doing (and aren’t doing), you start to look at how to say yes to what’s important.

    In other words, you aren’t just reacting to what life throws at you. You seek the opportunities that move you to where you want to be.

    Successful people aren’t afraid to say no. Oprah Winfrey considered one of the most successful women in the world confessed that it was much later in life when she learned how to say no. Even after she had become internationally famous, she felt she had to say yes to virtually everything. It was only when she realized that after years of struggling with saying no, I finally got to this question: “What do I want?”

    Being able to say no also helps you manage your time better.

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    Warren Buffett views no as essential to his success. He said,

    “The difference between successful people and really successful people is that really successful people say no to almost everything.”

    When I made ‘no’ a part of my toolbox, I drove more of my own success focusing on fewer things and doing them well.

    How We Are Pressured to Say Yes

    It’s no wonder a lot of us find it hard to say ‘no.’

    From an early age, we are conditioned to say ‘yes.’ We said yes probably hundreds of time in order to graduate from high school and then get into college. We said yes to find work. We said yes get a promotion. We said yes to find love and then yes again to stay in a relationship. We said yes to find and keep friends.

    We say yes because it feels better to help someone. We say yes because it can seem like the right thing to do. We say yes because we think that is key to success. And we say yes because the request might come from someone who is hard to resist like the boss.

    And that’s not all. The pressure to say yes doesn’t just come from others. We put a lot of pressure on ourselves. At work, we say yes because we compare ourselves to others who seem to be doing more than we are. Outside of work, we say yes because we feel guilty we aren’t doing enough to spend time with family or friends.

    The message no matter where we turn is nearly always, “You really could be doing more.” The result? When people ask us for our time, we are heavily conditioned to say yes.

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    How to Say No Without Feeling Guilty

    Deciding to add the word ‘no’ to your toolbox is no small thing. Perhaps you already say ‘no’ but not as much as you would like. Maybe you have an instinct that if you were to learn the art of ‘no’ that you could finally create more time for things you care about. But let’s be honest, using the word ‘no’ doesn’t come easily for many people.

    The 3 Rules of Thumbs for Saying No

    1. You Need to Get Out of Your Comfort Zone

    Let’s face it. It is hard to say no. Setting boundaries around your time especially you haven’t done it much in the past will feel awkward.

    2. You Are the Air Traffic Controller of Your Time

    Remember that you are the only one who understands the demands for your time. Think about it, who else knows about all of the demands on your time? No one. Only you are at the center of all of these requests. are the only one that understands what time you really have.

    3. Saying ‘No’ Means Saying ‘Yes’ to Something That Matters

    When we decide not to do something, it means we can say yes to something else. You have a unique opportunity to decide how you spend your precious time.

    6 Ways to Start Saying No

    Incorporating that little word ‘no’ into your life can be transformational. Turning some things down will mean you can open doors to what really matters. Here are some essential tips to learn the art of no:

    1. Check in With Your Obligation Meter

    One of the biggest challenges to saying ‘no’ is a feeling of obligation. Do you feel you have a responsibility to say yes and worry that saying no reflect poorly on you?

    Ask yourself whether you truly have the duty to say yes. Check your assumptions or beliefs about whether you carry the responsibility to say yes. Turn it around and instead ask what duty you owe to yourself.

    2. Resist the Fear of Missing out (FOMO)

    Do you have a fear of missing out (FOMO)? FOMO can follow us around in so many ways. At work, we volunteer our time because we fear we won’t move ahead. In our personal lives, we agree to join the crowd because FOMO even while we ourselves aren’t enjoying the fun.

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    Check in with yourself. Are you saying yes because of FOMO or because you really want to say yes? More often than not, running after fear doesn’t make us feel better.

    3. Check Your Assumptions About What It Means to Say ‘No’

    Do you dread the reaction you will get if you say no? Often, we say ‘yes’ because we worry about how others will respond or the consequences of saying no or because of the consequences. We may be afraid to disappoint others or think we will lose respect from others. We often forget how much we are disappointing ourselves along the way.

    Keep in mind that saying ‘no’ can be exactly what is needed to send the right message that you have limited time. In the tips below, you will see how to communicate your no in a gentle and loving way. You might disappoint someone initially but drawing a boundary can bring you the freedom you need so that you can give freely of yourself when you truly want to.

    4. When the Request Comes In, Sit on It

    Sometimes, when we are in the moment, we instinctively agree. The request might make sense at first. Or we typically have said yes to this request in the past.

    Give yourself a little time to reflect on whether you really have the time, or can do the task properly. You may decide the best option is to say ‘no.’ There is no harm in giving yourself the time to decide.

    5. Communicate Your ‘No’ with Transparency and Kindness

    When you are ready to tell someone no, communicate your decision clearly. The message can be open and honest to ensure the recipient that your reasons have to do with your limited time.

    Resist the temptation not to respond or communicate all. But do not feel obligated to provide a lengthy account about why you are saying no.

    A clear communication with a short explanation is all that is needed. I have found it useful to tell people that I have many demands and need to be careful with how I allocate my time. I will sometimes say I really appreciate that they came to me and for them to check in again if the opportunity arises another time.

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    6. Consider How to Use a Modified ‘No’

    If you are under pressure to say yes but want to say no, you may want to consider downgrading a “yes” to a “yes but…” giving you an opportunity to condition your agreement to what works best for you.

    Sometimes, the condition can be to do the task but not in the time frame that was originally requested. Or perhaps you can do part of what has been asked.

    Final Thoughts

    Beginning right now, you can change how you respond to requests for your time. When the request comes in, take yourself off autopilot where you might normally say yes.

    Use the request as a fresh request to draw a healthy boundary around your time. Pay particular attention to when you place certain demands on yourself. If you are the one placing the demand on yourself, try to evaluate the demand as if it were coming from somewhere else.

    Try it now. Say no to a friend who continues to take advantage of your goodwill. Or, draw the line with a workaholic colleague and tell them you will complete the project but not by working all weekend. Or, tell someone in your family you can’t loan them money again because they never paid you back the last time. You’ll find yourself much happier.

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    Featured photo credit: Chris Ainsworth via unsplash.com

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