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Learn to Finish Conversations Well

Learn to Finish Conversations Well

We managers can get ourselves into far too many situations where we unwittingly set others up for disappointment because we haven’t learned to finish our conversations well.

Last week I encouraged you to add The Daily Five Minutes (D5M for short) to your management toolbox because it creates more workplace conversations. The intention of the D5M is to give your staff the gift of your attention, five minutes on a recurring basis where you listen well, truly focusing on getting to know them better, and engaging them in dynamic conversations.

This week, I want you to consider how you wrap it up: How do you finish those conversations? Do you both walk away from each other with a clear understanding of who will do what about whatever you’ve just talked about — and when?

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Too often, managers use “safe” sentences so they don’t make promises they can’t keep. They’ll say things like, “thank you for letting me know,” or “that’s interesting, I wasn’t aware of that,” or “yes, I see what you mean” clueless to the possibility that they’ve given the other person the impression they now own the information and will do something about it. But what? And do they own the issue, or do they think they’ve skirted it?

Skirting issues and playing it safe is for wimps. Great managers rise above those tactics because they seek to get stuff done. However, that doesn’t mean that they own everything they’ve been told either. They’re clear. They’re clear on what they will do, and what they will not do, and why.

You can’t fix everything, and you know that you can’t, but you also cannot assume that the person you’re talking to understands that too. As a conversation ends, if you aren’t clear on what you’ll do with your new tidbit of information, you could be giving an employee the impression you will fix it (whatever “it” is), especially when they’re assuming it is in your power to do so. After all, you are the manager, and isn’t that what managers do?

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Maybe so, however great managers do with their staff, they don’t necessarily do for. They work with employees to bring their strengths and talents to full employment, and they try to eliminate all the “I can’t” thinking and other obstacles which stand in the way of engaging performance and optimal productivity. They get employees to be part of solutions as much as possible, coaching their staff to participate in decision-making. Great managers facilitate way more than they expedite. They understand that the quickest way now is not always the fastest way for keeps, nor is it always the best way.

No more vague.

If an employee walks away from your conversation hearing something as vague as “I understand, I’ll give that some thought” you must understand that they are waiting for you to take action. The longer it takes for that action to happen – or heaven help you, you forget about it, or hope the issue goes away on it’s own eventual resolution – the more damaging the hit to your credibility and reputation as a manager who cares and effectively gets things done. The less you get things done, the less employees will talk you, thinking to themselves, “What’s the use?”

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Finish conversations well by coming to agreements on what your next actions are, “your” meaning both of you.

Seek partnerships and reach for synergy.

  • Clearly state what you plan on doing next with the information you’ve just been given, and if you expect or wish to have that employee participate and remain involved in some way.
  • State what your next action will be, and ask for or suggest a next action for them, thereby creating collaboration for resolution between you.
  • Ask if they agree, or if they have a better idea (they often will! They’re closer to the problem!)
  • Last, set a time when you’ll have a follow-up conversation to update each other; set a date for another D5M.
  • Before it arrives, take the action you agreed to take.
  • When you have your follow-up conversation, speak of another agreement on the next step in the process until the issue has been taken care of.

You’ll walk away with a new partnership, and you’ll be yet another step closer to being a great manager.

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Post Author:
Rosa Say is the author of Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business. She fervently believes that work can inspire, and that great managers and leaders can change our lives for the better. Rosa writes for Lifehack.org to freely offer her coaching to those of us who aspire to be greater than we are, for she also believes in us. Writing on What Great Managers Do is one of her favorite topics. You can also visit her on www.managingwithaloha.com.

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Last Updated on December 2, 2018

7 Public Speaking Techniques To Help Connect With Your Audience

7 Public Speaking Techniques To Help Connect With Your Audience

When giving a presentation or speech, you have to engage your audience effectively in order to truly get your point across. Unlike a written editorial or newsletter, your speech is fleeting; once you’ve said everything you set out to say, you don’t get a second chance to have your voice heard in that specific arena.

You need to make sure your audience hangs on to every word you say, from your introduction to your wrap-up. You can do so by:

1. Connecting them with each other

Picture your typical rock concert. What’s the first thing the singer says to the crowd after jumping out on stage? “Hello (insert city name here)!” Just acknowledging that he’s coherent enough to know where he is is enough for the audience to go wild and get into the show.

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It makes each individual feel as if they’re a part of something bigger. The same goes for any public speaking event. When an audience hears, “You’re all here because you care deeply about wildlife preservation,” it gives them a sense that they’re not just there to listen, but they’re there to connect with the like-minded people all around them.

2. Connect with their emotions

Speakers always try to get their audience emotionally involved in whatever topic they’re discussing. There are a variety of ways in which to do this, such as using statistics, stories, pictures or videos that really show the importance of the topic at hand.

For example, showing pictures of the aftermath of an accident related to drunk driving will certainly send a specific message to an audience of teenagers and young adults. While doing so might be emotionally nerve-racking to the crowd, it may be necessary to get your point across and engage them fully.

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3. Keep going back to the beginning

Revisit your theme throughout your presentation. Although you should give your audience the credit they deserve and know that they can follow along, linking back to your initial thesis can act as a subconscious reminder of why what you’re currently telling them is important.

On the other hand, if you simply mention your theme or the point of your speech at the beginning and never mention it again, it gives your audience the impression that it’s not really that important.

4. Link to your audience’s motivation

After you’ve acknowledged your audience’s common interests in being present, discuss their motivation for being there. Be specific. Using the previous example, if your audience clearly cares about wildlife preservation, discuss what can be done to help save endangered species’ from extinction.

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Don’t just give them cold, hard facts; use the facts to make a point that they can use to better themselves or the world in some way.

5. Entertain them

While not all speeches or presentations are meant to be entertaining in a comedic way, audiences will become thoroughly engaged in anecdotes that relate to the overall theme of the speech. We discussed appealing to emotions, and that’s exactly what a speaker sets out to do when he tells a story from his past or that of a well-known historical figure.

Speakers usually tell more than one story in order to show that the first one they told isn’t simply an anomaly, and that whatever outcome they’re attempting to prove will consistently reoccur, given certain circumstances.

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6. Appeal to loyalty

Just like the musician mentioning the town he’s playing in will get the audience ready to rock, speakers need to appeal to their audience’s loyalty to their country, company, product or cause. Show them how important it is that they’re present and listening to your speech by making your words hit home to each individual.

In doing so, the members of your audience will feel as if you’re speaking directly to them while you’re addressing the entire crowd.

7. Tell them the benefits of the presentation

Early on in your presentation, you should tell your audience exactly what they’ll learn, and exactly how they’ll learn it. Don’t expect them to listen if they don’t have clear-cut information to listen for. On the other hand, if they know what to listen for, they’ll be more apt to stay engaged throughout your entire presentation so they don’t miss anything.

Featured photo credit: Flickr via farm4.staticflickr.com

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