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Learn to Finish Conversations Well

Learn to Finish Conversations Well

We managers can get ourselves into far too many situations where we unwittingly set others up for disappointment because we haven’t learned to finish our conversations well.

Last week I encouraged you to add The Daily Five Minutes (D5M for short) to your management toolbox because it creates more workplace conversations. The intention of the D5M is to give your staff the gift of your attention, five minutes on a recurring basis where you listen well, truly focusing on getting to know them better, and engaging them in dynamic conversations.

This week, I want you to consider how you wrap it up: How do you finish those conversations? Do you both walk away from each other with a clear understanding of who will do what about whatever you’ve just talked about — and when?

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Too often, managers use “safe” sentences so they don’t make promises they can’t keep. They’ll say things like, “thank you for letting me know,” or “that’s interesting, I wasn’t aware of that,” or “yes, I see what you mean” clueless to the possibility that they’ve given the other person the impression they now own the information and will do something about it. But what? And do they own the issue, or do they think they’ve skirted it?

Skirting issues and playing it safe is for wimps. Great managers rise above those tactics because they seek to get stuff done. However, that doesn’t mean that they own everything they’ve been told either. They’re clear. They’re clear on what they will do, and what they will not do, and why.

You can’t fix everything, and you know that you can’t, but you also cannot assume that the person you’re talking to understands that too. As a conversation ends, if you aren’t clear on what you’ll do with your new tidbit of information, you could be giving an employee the impression you will fix it (whatever “it” is), especially when they’re assuming it is in your power to do so. After all, you are the manager, and isn’t that what managers do?

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Maybe so, however great managers do with their staff, they don’t necessarily do for. They work with employees to bring their strengths and talents to full employment, and they try to eliminate all the “I can’t” thinking and other obstacles which stand in the way of engaging performance and optimal productivity. They get employees to be part of solutions as much as possible, coaching their staff to participate in decision-making. Great managers facilitate way more than they expedite. They understand that the quickest way now is not always the fastest way for keeps, nor is it always the best way.

No more vague.

If an employee walks away from your conversation hearing something as vague as “I understand, I’ll give that some thought” you must understand that they are waiting for you to take action. The longer it takes for that action to happen – or heaven help you, you forget about it, or hope the issue goes away on it’s own eventual resolution – the more damaging the hit to your credibility and reputation as a manager who cares and effectively gets things done. The less you get things done, the less employees will talk you, thinking to themselves, “What’s the use?”

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Finish conversations well by coming to agreements on what your next actions are, “your” meaning both of you.

Seek partnerships and reach for synergy.

  • Clearly state what you plan on doing next with the information you’ve just been given, and if you expect or wish to have that employee participate and remain involved in some way.
  • State what your next action will be, and ask for or suggest a next action for them, thereby creating collaboration for resolution between you.
  • Ask if they agree, or if they have a better idea (they often will! They’re closer to the problem!)
  • Last, set a time when you’ll have a follow-up conversation to update each other; set a date for another D5M.
  • Before it arrives, take the action you agreed to take.
  • When you have your follow-up conversation, speak of another agreement on the next step in the process until the issue has been taken care of.

You’ll walk away with a new partnership, and you’ll be yet another step closer to being a great manager.

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Post Author:
Rosa Say is the author of Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business. She fervently believes that work can inspire, and that great managers and leaders can change our lives for the better. Rosa writes for Lifehack.org to freely offer her coaching to those of us who aspire to be greater than we are, for she also believes in us. Writing on What Great Managers Do is one of her favorite topics. You can also visit her on www.managingwithaloha.com.

More by this author

Rosa Say

Rosa is an author and blogger who dedicates to helping people thrive in the work and live with purpose.

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Last Updated on July 15, 2020

How to Let Go of Toxic People in Your Life

How to Let Go of Toxic People in Your Life

“Entitlement is an expression of conditional love. Nobody is ever entitled to your love. You always have a right to protect your mental, emotional, and physical well-being by removing yourself from toxic people and circumstances.” -Dr. Janice Anderson & Kiersten Anderson

It’s not always obvious if you have someone toxic in your life. A toxic relationship is one that is harmful to you. A toxic person can create distress to the degree you feel inadequate and isolated. So, what makes a toxic person?

A toxic person has toxic behavior, meaning it’s not that the whole person is toxic[1]. It’s what they do that counts. Most toxic people run from accountability and misrepresent reality to you. They misrepresent your worth and your ability to heal from them can be stifled the longer you keep them in your life. You have a role to play with it as well; if your values are dismissed by them and you don’t act on it, you have allowed room for toxicity to grow.

When you are in a toxic relationship, you feel less than. You feel as though you are not worth anyone’s time or effort. You feel unheard, and sometimes you feel unsafe. You don’t feel good about yourself in a toxic relationship, whether it be with a partner, friend, or family member.

You may stay in a toxic relationship for a number of reasons. You may believe yourself to be a burden, have a lack of boundaries, resist change, fear conflict, try to be a people pleaser, find yourself codependent, or are partially stuck in a pattern or unhealthy cycle of abuse.

Letting go of toxic people may not be easy. In order to do so, you have to know why or how they are toxic to you and read between the lines that they do not have your best interests in mind.

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Letting go of toxic people is hard because you are good and want to see the good in others. You think their apologies are authentic. You have trouble believing they are being dishonest. You don’t spend time healing from it. You get pulled back into the pain because you don’t want it to end. However, if you feel like something isn’t right, it probably isn’t right.

You should walk away from a toxic person because you need to preserve your peace. You need to feel like yourself again. And you need better support.

Letting go of toxic people can involve four major steps.

1. Recognize the Red Flags

Red flags are signs a person is being toxic. It’s when someone shows characteristics that you should feel caution about. It’s when you feel any level of dissatisfaction and distrust. Trust your gut. When you recognize red flags, you can evaluate whether a person is trying to manipulate you or not. This gives you some level of control over what you allow in your life. The earlier you detect these behaviors, the better off you will be.

Red flags can include:

  • They always put themselves first.
  • They point out imperfections and sabotage your self-esteem.
  • You may feel drained or used when you’re around them.
  • What you give isn’t reciprocated. They don’t return the goodness you provide as a friend.
  • They ignore your boundaries and get angry when you tell them “no.”
  • You catch them in half truths or outright lies when you confront them about anything.
  • You are the villain; they are the victim.
  • Second chances always lead to repeated patterns of behavior.
  • They may engage in abuse.

2. Set Boundaries

There are emotional boundaries that one can set, but there are also physical ones[2]. You can leave any time. Setting boundaries is also an important part of self-care.

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You shouldn’t walk on eggshells. Tell them how you feel. Are they respecting you, fulfilling your needs, and listening to you? If not, it’s time to set up a healthy emotional distance and start letting go of toxic people around you.

There are levels to this. You have your inner circle, which could include family, and then you have acquaintances and strangers. If a toxic person is in your inner circle, it’s time to pull back and put up some boundaries for them to follow. If they can’t hear you out, you can cut off the connection completely.

You can give second chances, but you have to be careful. If someone knows they can get away with something, they will do it again. If there’s any chance for the relationship, they have to know not to cross certain lines.

3. Invest in Yourself

You deserve to know you are worthwhile. Try to remember that things will get better and that anything is possible. How do you do so? Invest in yourself.

This means self care, goal setting, surrounding yourself with positive support, and feeling a sense of peace. Your greatest ambition should be to love yourself. Without self-love, letting go of toxic people will be difficult.

Every relationship is a risk, but if you know yourself and what you will allow, toxic people will have less of a hold over you. If you are a giver or people pleaser, you are most at risk to being in a one-sided relationship. You shouldn’t be punished for caring, but sometimes trust needs to be earned. If you have self-love, you are treating yourself the best way possible. You know that others need to meet your standards; otherwise, they don’t get to be a part of your life.

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It’s possible that you can love yourself and still not see the signs. It can be difficult for some to be aware that toxic people exist. However,, if you know how much you mean to others in your life and what you are worth, you will be less likely to take on a relationship that is harmful to you or repeat negative patterns. Self-love is how we get out of toxic relationships, but it’s also how they never begin.

4. Know When Forgiveness Is Possible

There are times a person will prove their worth to you. They may make a mistake that makes them seem like a horrible person. They may forget to be good to you because of their own issues. They may just have no example of what a healthy relationship looks like. They may have an inflated ego that really comes from insecurity. The list goes on.

If they apologize, that’s a start. Look at their actions. Are they changing for the better because they really want to change or just seeming to in order to manipulate you? A person may control others with their image or perceived personality, but if you see through them, you may be able to discern the degree to which they are willing to be there for you.

If they start to do the right thing, you may begin to trust them again. Don’t start forgiving them until time has passed and you are sure there is growth, even if they show vulnerability or remorse. You can give a second chance if they truly have an awakening. Otherwise, it’s best to get out. Don’t let them walk all over you; let them walk out the door.

If you do give a second change and they still refuse to change, you have every right to remove them and continue the process of letting go of toxic people. The moment you even want to leave may also be a good time to get out. You don’t have to compromise yourself in order to care for them.

Forgiveness is the release of resentment or anger[3]. Forgiveness doesn’t mean reconciliation. You have to go back to the same relationship or accept the same harmful behaviors from someone. You don’t have to let them back in. You don’t have to do anything you don’t want to do.

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Remember, forgiveness is ultimately for you, not them. You don’t need that person in your life in order to forgive them, and if you give them a second chance, proceed with caution.

Final Thoughts

Recognize the red flags, set boundaries, invest in yourself, and know when forgiveness is possible. This is how you cope with a toxic person impacting your life. You have power in the direction of your life and the people who accompany you as you move forward. Use it.

If a person is worthwhile, they will prove themselves through their actions, not their words. If they cross certain lines that really harm you, you owe them nothing. You have every right to feel what you feel and to be upset. Honor your feelings and communicate them because it’ll only continue to keep happening if you don’t.

If this is happening to you, it’s time to put a stop to it. It’s time to take control. It’s time to live for yourself, not for what others say about you. It’s time to set your standards higher than they’ve ever been before. And most of all, it’s time to let go.

Resource reminder: A physically abusive relationship is ALWAYS toxic. There are resources for you. Always speak up.

If you are in such a cycle or domestic violence or abuse reach out for help. For example, there is The National Domestic Violence Hotline (https://www.thehotline.org/) which can be reached at 1−800−799−7233. There are other ways to get help if you simply ask for it. 

More Tips on Letting Go of Toxic People

Featured photo credit: Hannah Busing via unsplash.com

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