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How You Can be a Better Communicator

How You Can be a Better Communicator

    Communication is an integral part of any work or life situation. Learning to be an effective communicator is a valuable productivity tool, one that is unfortunately commonly overlooked. The consequences of poor communication can be disastrous; wasted time, hurt feelings, misunderstandings, unproductive meetings, ineffective teamwork, and lack of progress towards goals. In order to be successful communicators we need to keep in mind some basic guidelines that are applicable in most instances of work, social or home environments.

    Thank you first

    Before you delve into the substance of your intended communication, express your appreciation for the other person’s (or people’s) time. Time is a very valuable commodity, and it is important to be respectful of that. In addition, offer thanks for the contribution the person is making or the work they are already doing. A little praise goes a long way toward building a good rapport.

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    Build a connection

    Develop a personal connection. Find some common ground where interests intersect if possible, weather, sports, news, hobbies, etc. One word of caution, avoid controversial topics, such as politics or religion. Show interest in family, projects or organizations and causes that are an important part of the other person’s life. A sense of connection leads to a more receptive listener.

    Maintain a positive attitude

    Be constructive in your comments and questions whenever possible. Offer encouraging praise. Look for something positive that you can emphasize. You want to prevent your listener from taking a defensive posture if possible. This can circumvent the conversation from spiraling downward and the inevitable breakdown of productive communication that follows.

    Watch the tone

    While you need to be assertive in making your thoughts heard and getting your point across, be careful not to be aggressive. You want to be confident and direct without intimation. Try to remain calm and strive for a cooperative attitude.

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    Determine the desired outcome

    What result are you looking for? This is important. Know what the objective is that you are seeking. Are you intending to impart knowledge or advice, looking for a compromise of some sort, attempting to obtain agreement or searching for a solution? The desired outcome helps to influence the flow of the conversation.

    Actively listen

    Be sure to make eye contact. Be respectful and don’t interrupt. None of us likes to be interrupted and we need to extend that courtesy to others. Seek to understand the person’s viewpoint. Keep an open mind. Learning to appreciate differing perspectives is an invaluable communication tool.

    Observe non-verbal cues

    Carefully pay attention to body language, both your and theirs. Crossed arms or a closed stance can signal defensiveness or disagreement. Wandering eyes, fidgeting or shuffling can indicate restlessness or impatience. Yawns or sighs suggest either mental or physical weariness. These are all important signs that the communication is not going to be a successful one.

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    Ask for feedback

    First, make sure the other party clearly understands what you are trying to say. Often, we think we have agreement only to discover that we have misunderstanding instead. Invite input, thoughts, and opinions.Not only will this information help you, but it also serves to give the other people a sense that their opinions are valued.

    Establish follow-up

    Clarify any actions that will be taken. Confirm deadlines, responsibility, and accountability. If applicable, record any agreements in written form. Verbal agreements tend to be vague, written contracts are clear and concrete.

    Finally, always try to end on a positive note and offer another sincere thank you.

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    (Photo credit: Young man talking via Shutterstock)

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      Royale Scuderi

      A creative strategist, consultant and writer who specializes in cultivating human potential for happiness, health and fulfillment.

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      Last Updated on October 6, 2020

      15 Things Highly Confident People Don’t Do

      15 Things Highly Confident People Don’t Do

      Highly confident people believe in their ability to achieve. If you don’t believe in yourself, why should anyone else put their faith in you? To walk with swagger and improve your self-confidence, watch out for these fifteen things highly confident people don’t do.

      And if you want to know the difference between an arrogant person and a confident person, watch this video first:

       

      1. They don’t make excuses.

      Highly confident people take ownership of their thoughts and actions. They don’t blame the traffic for being tardy at work; they were late. They don’t excuse their short-comings with excuses like “I don’t have the time” or “I’m just not good enough”; they make the time and they keep on improving until they are good enough.

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      2. They don’t avoid doing the scary thing.

      Highly confident people don’t let fear dominate their lives. They know that the things they are afraid of doing are often the very same things that they need to do in order to evolve into the person they are meant to be.

      3. They don’t live in a bubble of comfort.

      Highly confident people avoid the comfort zone, because they know this is a place where dreams die. They actively pursue a feeling of discomfort, because they know stretching themselves is mandatory for their success.

      4. They don’t put things off until next week.

      Highly confident people know that a good plan executed today is better than a great plan executed someday. They don’t wait for the “right time” or the “right circumstances”, because they know these reactions are based on a fear of change. They take action here, now, today – because that’s where progress happens.

      5. They don’t obsess over the opinions of others.

      Highly confident people don’t get caught up in negative feedback. While they do care about the well-being of others and aim to make a positive impact in the world, they don’t get caught up in negative opinions that they can’t do anything about. They know that their true friends will accept them as they are, and they don’t concern themselves with the rest.

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      6. They don’t judge people.

      Highly confident people have no tolerance for unnecessary, self-inflicted drama. They don’t feel the need to insult friends behind their backs, participate in gossip about fellow co-workers or lash out at folks with different opinions. They are so comfortable in who they are that they feel no need to look down on other people.

      7. They don’t let lack of resources stop them.

      Highly confident people can make use of whatever resources they have, no matter how big or small. They know that all things are possible with creativity and a refusal to quit. They don’t agonize over setbacks, but rather focus on finding a solution.

      8. They don’t make comparisons.

      Highly confident people know that they are not competing with any other person. They compete with no other individual except the person they were yesterday. They know that every person is living a story so unique that drawing comparisons would be an absurd and simplistic exercise in futility.

      9. They don’t find joy in people-pleasing.

      Highly confident people have no interest in pleasing every person they meet. They are aware that not all people get along, and that’s just how life works. They focus on the quality of their relationships, instead of the quantity of them.

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      10. They don’t need constant reassurance.

      Highly confident people aren’t in need of hand-holding. They know that life isn’t fair and things won’t always go their way. While they can’t control every event in their life, they focus on their power to react in a positive way that moves them forward.

      11. They don’t avoid life’s inconvenient truths.

      Highly confident people confront life’s issues at the root before the disease can spread any farther. They know that problems left unaddressed have a way of multiplying as the days, weeks and months go by. They would rather have an uncomfortable conversation with their partner today than sweep an inconvenient truth under the rug, putting trust at risk.

      12. They don’t quit because of minor set-backs.

      Highly confident people get back up every time they fall down. They know that failure is an unavoidable part of the growth process. They are like a detective, searching for clues that reveal why this approach didn’t work. After modifying their plan, they try again (but better this time).

      13. They don’t require anyone’s permission to act.

      Highly confident people take action without hesitation. Every day, they remind themselves, “If not me, who?”

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      14. They don’t limit themselves to a small toolbox.

      Highly confident people don’t limit themselves to Plan A. They make use of any and all weapons that are at their disposal, relentlessly testing the effectiveness of every approach, until they identify the strategies that offer the most results for the least cost in time and effort.

      15. They don’t blindly accept what they read on the Internet as “truth” without thinking about it.

      Highly confident people don’t accept articles on the Internet as truth just because some author “said so”. They look at every how-to article from the lens of their unique perspective. They maintain a healthy skepticism, making use of any material that is relevant to their lives, and forgetting about the rest. While articles like this are a fun and interesting thought-exercise, highly confident people know that they are the only person with the power to decide what “confidence” means.

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