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How You Can be a Better Communicator

How You Can be a Better Communicator

    Communication is an integral part of any work or life situation. Learning to be an effective communicator is a valuable productivity tool, one that is unfortunately commonly overlooked. The consequences of poor communication can be disastrous; wasted time, hurt feelings, misunderstandings, unproductive meetings, ineffective teamwork, and lack of progress towards goals. In order to be successful communicators we need to keep in mind some basic guidelines that are applicable in most instances of work, social or home environments.

    Thank you first

    Before you delve into the substance of your intended communication, express your appreciation for the other person’s (or people’s) time. Time is a very valuable commodity, and it is important to be respectful of that. In addition, offer thanks for the contribution the person is making or the work they are already doing. A little praise goes a long way toward building a good rapport.

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    Build a connection

    Develop a personal connection. Find some common ground where interests intersect if possible, weather, sports, news, hobbies, etc. One word of caution, avoid controversial topics, such as politics or religion. Show interest in family, projects or organizations and causes that are an important part of the other person’s life. A sense of connection leads to a more receptive listener.

    Maintain a positive attitude

    Be constructive in your comments and questions whenever possible. Offer encouraging praise. Look for something positive that you can emphasize. You want to prevent your listener from taking a defensive posture if possible. This can circumvent the conversation from spiraling downward and the inevitable breakdown of productive communication that follows.

    Watch the tone

    While you need to be assertive in making your thoughts heard and getting your point across, be careful not to be aggressive. You want to be confident and direct without intimation. Try to remain calm and strive for a cooperative attitude.

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    Determine the desired outcome

    What result are you looking for? This is important. Know what the objective is that you are seeking. Are you intending to impart knowledge or advice, looking for a compromise of some sort, attempting to obtain agreement or searching for a solution? The desired outcome helps to influence the flow of the conversation.

    Actively listen

    Be sure to make eye contact. Be respectful and don’t interrupt. None of us likes to be interrupted and we need to extend that courtesy to others. Seek to understand the person’s viewpoint. Keep an open mind. Learning to appreciate differing perspectives is an invaluable communication tool.

    Observe non-verbal cues

    Carefully pay attention to body language, both your and theirs. Crossed arms or a closed stance can signal defensiveness or disagreement. Wandering eyes, fidgeting or shuffling can indicate restlessness or impatience. Yawns or sighs suggest either mental or physical weariness. These are all important signs that the communication is not going to be a successful one.

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    Ask for feedback

    First, make sure the other party clearly understands what you are trying to say. Often, we think we have agreement only to discover that we have misunderstanding instead. Invite input, thoughts, and opinions.Not only will this information help you, but it also serves to give the other people a sense that their opinions are valued.

    Establish follow-up

    Clarify any actions that will be taken. Confirm deadlines, responsibility, and accountability. If applicable, record any agreements in written form. Verbal agreements tend to be vague, written contracts are clear and concrete.

    Finally, always try to end on a positive note and offer another sincere thank you.

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    (Photo credit: Young man talking via Shutterstock)

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      Royale Scuderi

      A creative strategist, consultant and writer who specializes in cultivating human potential for happiness, health and fulfillment.

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      Last Updated on April 19, 2021

      How to Deal With Anger (The Ultimate Anger Management Guide)

      How to Deal With Anger (The Ultimate Anger Management Guide)

      We all lose our temper from time to time, and expressing anger is actually a healthy thing to do in our relationships with others. Expressing our differences in opinion allows us to have healthy conflict and many times come to an agreement or understanding that works for everyone. However, there are times when anger can become overwhelming or damaging, and during these times, it’s important to learn how to deal with anger.

      Expressing anger inappropriately can be harmful to relationships, both personal and professional. You may express too much anger, too often, or at times that are only going to make things worse, not better. In this article we will look at anger management techniques that will help you better control your emotions.

      Let’s take a deeper look at how to deal with anger.

      Expressing Anger

      Anger is a natural and normal part of almost any relationship. This includes relationships with your significant other, kids, boss, friends, family, etc. Anger provides us with valuable information if we are willing to listen to it. It clues us in to areas where we disagree with others and things that need to be changed or altered.

      Unhealthy Ways to Express Anger

      Here are some common yet unhealthy ways to express anger that you should avoid:

      Being Passive-Aggressive

      This is a term many of us are familiar with. Passive-aggressive behavior happens when someone is angry but uses indirect communication to express their anger.

      Some of the more common passive-aggressive behaviors include the silent treatment, making comments about someone behind their back, being grumpy, moody, or pouting, or simply not doing tasks or assignments that they should.

      This is a passive-aggressive person’s way of showing their anger. It’s not very productive but extremely common.

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      Poorly-Timed

      Some people get overwhelmed and express anger in a situation where it can’t really do any good.

      An example would be getting angry at one person in front of a crowd of people. All that does is make people uncomfortable and shuts them down. It’s not a healthy way to express anger or disagreement with someone.

      Ongoing Anger

      Being angry all the time is most often a symptom of something else. It’s healthy and normal to express anger when you disagree with someone. However, if someone is angry most of the time and always seems to be expressing their anger to everyone around them, this won’t serve them well.

      Over time, people will start to avoid this person and have as little contact as possible. The reason being is no one likes being around someone who is angry all the time; it’s a no-win situation.

      Healthy Ways to Express Anger

      What about the healthy ways[1] to adapt? When learning how to deal with anger, here are some healthy ways to get you started.

      Being Honest

      Express your anger or disagreement honestly. Be truthful about what it is that is making you angry. Sometimes this will entail walking away and thinking about it for a bit before you respond.

      Don’t say you’re mad at something someone did or said when it’s really something else that upset you.

      Being Direct

      Similar to being honest, being direct is a healthy way to express anger.

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      Don’t talk around something that is making you angry. Don’t say that one thing is making you angry when it’s really something else, and don’t stack items on top of each other so you can unload on someone about 10 different things 6 months from now.

      Be direct and upfront about what is making you angry. Ensure you are expressing your anger to the person who upset you or you are angry at, not to someone else. This is very counterproductive.

      Being Timely

      When something makes you angry, it’s much better to express it in a timely manner. Don’t keep it bottled up inside of you, as that’s only going to do more harm than good.

      Think of the marriages that seem to go up in flames out of nowhere when the reality is someone kept quiet for years until they hit their breaking point.

      Expressing anger as it occurs is a much healthier way of using anger to help us guide our relationships in the moment.

      How to Deal With Anger

      If you feel angry, how should you deal with it right at that moment?

      1. Slow Down

      From time to time, I receive an email at work that makes me so angry that steam is probably pouring out of my ears.

      In my less restrained moments, I have been known to fire off a quick response, and that typically has ended about as well as you might imagine.

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      When I actually walk away from my computer and go do something else for a while, I am able to calm down and think more rationally. After that happens, I am able to respond in a more appropriate and productive manner. Doing things that helps you learn how to release anger can make an uncomfortable situation more manageable before it gets out of hand.

      2. Focus on the “I”

      Remember that you are the one that’s upset. Don’t accuse people of making you upset because, in the end, it’s your response to what someone did that really triggered your anger. You don’t want to place blame by saying something like “Why don’t you ever put away your dishes?” Say something more like “Having dirty dishes laying on the counter upsets me—can you work with me to come to a solution?”

      When you are accusatory towards someone, all that does is increase the tension. This doesn’t usually do anything except make your anger rise higher.

      3. Work out

      When learning how to deal with anger, exercise is a great outlet. If something happens that angers you, see if you have the opportunity to burn off some of the anger.

      Being able to hit the gym to get a hard workout in is great. If this isn’t an option, see if you can go for a run or a bike ride. If you are at work when you become angry and the weather permits, at least go outside for a brisk walk.

      Besides working some of your anger out through exercise, this also helps to give your mind a chance to work through some ways to address what it is that upset you.

      If you’re not sure where to start with an exercise routine, check out Lifehack’s free Simple Cardio Home Workout Plan.

      4. Seek Help When Needed

      There are times when we could all use some help. Life can be stressful and overwhelming. It’s perfectly fine to seek some help from a mental health professional if it will help you get back to a healthy balance.If you find that you are angry all the time, it might be a good idea to go talk to an expert about learning to control intense emotions. They can give you some sound advice and ideas on how to get your anger to a more manageable and healthy level.

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      5. Practice Relaxation

      We all seem to lead incredibly busy lives, and that’s a good thing if we are loving the life we are living. That being said, it is very beneficial to our physical and mental well-being to take time out for relaxation.

      That can mean spending time doing things that help us calm down and relax, like being around people we enjoy, practicing deep breathing or listening to music. It could be making time for things that help bring us balance like a healthy diet and physical activity.

      Many people incorporate techniques such as yoga and meditation to calm their minds and release tension when learning how to deal with anger. Whatever your choice is, ensure you take time out to relax when warning signs of anger start to bubble up.

      6. Laugh

      Incorporating humor and laughter on a regular basis will help keep anger in check and help you get over a bad mood and feelings of anger more quickly. This isn’t part of formal anger management techniques, but you’ll be surprised by how well it works. Remember, life is a journey that’s meant to be enjoyed fully along the way through healthy emotion. Make sure you take time to laugh and have fun.Surround yourself with people that like to laugh and enjoy life. Don’t work at a job that just causes you stress, which can lead to anger. Work at something you enjoy doing.

      7. Be Grateful

      It’s easy to focus on the bad in life and the things that cause us negative emotions. It’s vitally important to remind ourselves of all the wonderful things in life that bring us positive emotions, things that we easily forget because we get caught up in the whirlwind of day to day life.

      Take time out each day to remind yourself of a few things you are grateful for in order to help you learn how to release anger and invite in more positive feelings.

      Final Thoughts

      Life can be overwhelming at times. We seem to have constant pressure to achieve more and to always be on the go or motivated. People we are around and situations we are in can cause stress, anger, and negative emotions. At times, it can seem to be too much, and we get angry and our emotions start to get out of control.

      During these times, keep in mind that life is an incredible journey, full of wonder and things that bring you joy. When you find yourself angry more often than is healthy, take time out to remember the good things in life—the things that we seem to forget yet bring us so much positive energy and emotions.

      Use some of the tips included here to help with how to deal with anger and better control your emotions.

      More Resources on Anger Management

      Featured photo credit: Andre Hunter via unsplash.com

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