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How You Can be a Better Communicator

How You Can be a Better Communicator

    Communication is an integral part of any work or life situation. Learning to be an effective communicator is a valuable productivity tool, one that is unfortunately commonly overlooked. The consequences of poor communication can be disastrous; wasted time, hurt feelings, misunderstandings, unproductive meetings, ineffective teamwork, and lack of progress towards goals. In order to be successful communicators we need to keep in mind some basic guidelines that are applicable in most instances of work, social or home environments.

    Thank you first

    Before you delve into the substance of your intended communication, express your appreciation for the other person’s (or people’s) time. Time is a very valuable commodity, and it is important to be respectful of that. In addition, offer thanks for the contribution the person is making or the work they are already doing. A little praise goes a long way toward building a good rapport.

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    Build a connection

    Develop a personal connection. Find some common ground where interests intersect if possible, weather, sports, news, hobbies, etc. One word of caution, avoid controversial topics, such as politics or religion. Show interest in family, projects or organizations and causes that are an important part of the other person’s life. A sense of connection leads to a more receptive listener.

    Maintain a positive attitude

    Be constructive in your comments and questions whenever possible. Offer encouraging praise. Look for something positive that you can emphasize. You want to prevent your listener from taking a defensive posture if possible. This can circumvent the conversation from spiraling downward and the inevitable breakdown of productive communication that follows.

    Watch the tone

    While you need to be assertive in making your thoughts heard and getting your point across, be careful not to be aggressive. You want to be confident and direct without intimation. Try to remain calm and strive for a cooperative attitude.

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    Determine the desired outcome

    What result are you looking for? This is important. Know what the objective is that you are seeking. Are you intending to impart knowledge or advice, looking for a compromise of some sort, attempting to obtain agreement or searching for a solution? The desired outcome helps to influence the flow of the conversation.

    Actively listen

    Be sure to make eye contact. Be respectful and don’t interrupt. None of us likes to be interrupted and we need to extend that courtesy to others. Seek to understand the person’s viewpoint. Keep an open mind. Learning to appreciate differing perspectives is an invaluable communication tool.

    Observe non-verbal cues

    Carefully pay attention to body language, both your and theirs. Crossed arms or a closed stance can signal defensiveness or disagreement. Wandering eyes, fidgeting or shuffling can indicate restlessness or impatience. Yawns or sighs suggest either mental or physical weariness. These are all important signs that the communication is not going to be a successful one.

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    Ask for feedback

    First, make sure the other party clearly understands what you are trying to say. Often, we think we have agreement only to discover that we have misunderstanding instead. Invite input, thoughts, and opinions.Not only will this information help you, but it also serves to give the other people a sense that their opinions are valued.

    Establish follow-up

    Clarify any actions that will be taken. Confirm deadlines, responsibility, and accountability. If applicable, record any agreements in written form. Verbal agreements tend to be vague, written contracts are clear and concrete.

    Finally, always try to end on a positive note and offer another sincere thank you.

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    (Photo credit: Young man talking via Shutterstock)

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      Royale Scuderi

      A creative strategist, consultant and writer who specializes in cultivating human potential for happiness, health and fulfillment.

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      Last Updated on January 15, 2021

      7 Ways To Have More Confident Body Language

      7 Ways To Have More Confident Body Language

      The popular idiomatic saying that “actions speak louder than words” has been around for centuries, but even to this day, most people struggle with at least one area of nonverbal communication. Consequently, many of us aspire to have more confident body language but don’t have the knowledge and tools necessary to change what are largely unconscious behaviors.

      Given that others’ perceptions of our competence and confidence are predominantly influenced by what we do with our faces and bodies, it’s important to develop greater self-awareness and consciously practice better posture, stance, eye contact, facial expressions, hand movements, and other aspects of body language.

      Posture

      First things first: how is your posture? Let’s start with a quick self-assessment of your body.

      • Are your shoulders slumped over or rolled back in an upright posture?
      • When you stand up, do you evenly distribute your weight or lean excessively to one side?
      • Does your natural stance place your feet relatively shoulder-width apart or are your feet and legs close together in a closed-off position?
      • When you sit, does your lower back protrude out in a slumped position or maintain a straight, spine-friendly posture in your seat?

      All of these are important considerations to make when evaluating and improving your posture and stance, which will lead to more confident body language over time. If you routinely struggle with maintaining good posture, consider buying a posture trainer/corrector, consulting a chiropractor or physical therapist, stretching daily, and strengthening both your core and back muscles.

      Facial Expressions

      Are you prone to any of the following in personal or professional settings?

      • Bruxism (tight, clenched jaw or grinding teeth)
      • Frowning and/or furrowing brows
      • Avoiding direct eye contact and/or staring at the ground

      If you answered “yes” to any of these, then let’s start by examining various ways in which you can project confident body language through your facial expressions.

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      1. Understand How Others Perceive Your Facial Expressions

      A December 2020 study by UC Berkeley and Google researchers utilized a deep neural network to analyze facial expressions in six million YouTube clips representing people from over 140 countries. The study found that, despite socio-cultural differences, people around the world tended to use about 70% of the same facial expressions in response to different emotional stimuli and situations.[1]

      The study’s researchers also published a fascinating interactive map to demonstrate how their machine learning technology assessed various facial expressions and determined subtle differences in emotional responses.

      This study highlights the social importance of facial expressions because whether or not we’re consciously aware of them—by gazing into a mirror or your screen on a video conferencing platform—how we present our faces to others can have tremendous impacts on their perceptions of us, our confidence, and our emotional states. This awareness is the essential first step towards

      2. Relax Your Face

      New research on bruxism and facial tension found the stresses and anxieties of Covid-19 lockdowns led to considerable increases in orofacial pain, jaw-clenching, and teeth grinding, particularly among women.[2]

      The National Institute of Dental and Craniofacial Research estimates that more than 10 million Americans alone have temporomandibular joint dysfunction (TMJ syndrome), and facial tension can lead to other complications such as insomnia, wrinkles, dry skin, and dark, puffy bags under your eyes.[3])

      To avoid these unpleasant outcomes, start practicing progressive muscle relaxation techniques and taking breaks more frequently throughout the day to moderate facial tension.[4] You should also try out some biofeedback techniques to enhance your awareness of involuntary bodily processes like facial tension and achieve more confident body language as a result.[5]

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      3. Improve Your Eye Contact

      Did you know there’s an entire subfield of kinesic communication research dedicated to eye movements and behaviors called oculesics?[6] It refers to various communication behaviors including direct eye contact, averting one’s gaze, pupil dilation/constriction, and even frequency of blinking. All of these qualities can shape how other people perceive you, which means that eye contact is yet another area of nonverbal body language that we should be more mindful of in social interactions.

      The ideal type (direct/indirect) and duration of eye contact depends on a variety of factors, such as cultural setting, differences in power/authority/age between the parties involved, and communication context. Research has shown that differences in the effects of eye contact are particularly prominent when comparing East Asian and Western European/North American cultures.[7]

      To improve your eye contact with others, strive to maintain consistent contact for at least 3 to 4 seconds at a time, consciously consider where you’re looking while listening to someone else, and practice eye contact as much as possible (as strange as this may seem in the beginning, it’s the best way to improve).

      3. Smile More

      There are many benefits to smiling and laughing, and when it comes to working on more confident body language, this is an area that should be fun, low-stakes, and relatively stress-free.

      Smiling is associated with the “happiness chemical” dopamine and the mood-stabilizing hormone, serotonin. Many empirical studies have shown that smiling generally leads to positive outcomes for the person smiling, and further research has shown that smiling can influence listeners’ perceptions of our confidence and trustworthiness as well.

      4. Hand Gestures

      Similar to facial expressions and posture, what you do with your hands while speaking or listening in a conversation can significantly influence others’ perceptions of you in positive or negative ways.

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      It’s undoubtedly challenging to consciously account for all of your nonverbal signals while simultaneously trying to stay engaged with the verbal part of the discussion, but putting in the effort to develop more bodily awareness now will make it much easier to unconsciously project more confident body language later on.

      5. Enhance Your Handshake

      In the article, “An Anthropology of the Handshake,” University of Copenhagen social anthropology professor Bjarke Oxlund assessed the future of handshaking in wake of the Covid-19 pandemic:[8]

      “Handshakes not only vary in function and meaning but do so according to social context, situation and scale. . . a public discussion should ensue on the advantages and disadvantages of holding on to the tradition of shaking hands as the conventional gesture of greeting and leave-taking in a variety of circumstances.”

      It’s too early to determine some of the ways in which Covid-19 has permanently changed our social norms and professional etiquette standards, but it’s reasonable to assume that handshaking may retain its importance in American society even after this pandemic. To practice more confident body language in the meantime, the video on the science of the perfect handshake below explains what you need to know.

      6. Complement Your Verbals With Hand Gestures

      As you know by now, confident communication involves so much more than simply smiling more or sounding like you know what you’re talking about. What you do with your hands can be particularly influential in how others perceive you, whether you’re fidgeting with an object, clenching your fists, hiding your hands in your pockets, or calmly gesturing to emphasize important points you’re discussing.

      Social psychology researchers have found that “iconic gestures”—hand movements that appear to be meaningfully related to the speaker’s verbal content—can have profound impacts on listeners’ information retention. In other words, people are more likely to engage with you and remember more of what you said when you speak with complementary hand gestures instead of just your voice.[9]

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      Further research on hand gestures has shown that even your choice of the left or right hand for gesturing can influence your ability to clearly convey information to listeners, which supports the notion that more confident body language is readily achievable through greater self-awareness and deliberate nonverbal actions.[10]

      Final Takeaways

      Developing better posture, enhancing your facial expressiveness, and practicing hand gestures can vastly improve your communication with other people. At first, it will be challenging to consciously practice nonverbal behaviors that many of us are accustomed to performing daily without thinking about them.

      If you ever feel discouraged, however, remember that there’s no downside to consistently putting in just a little more time and effort to increase your bodily awareness. With the tips and strategies above, you’ll be well on your way to embracing more confident body language and amplifying others’ perceptions of you in no time.

      More Tips on How to Develop a Confident Body Language

      Featured photo credit: Maria Lupan via unsplash.com

      Reference

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