Advertising
Advertising

How to Improve Your Rapport Development

How to Improve Your Rapport Development
friends.jpg

    There are plenty of great people in the world—honest, reliable, and considerate—who frequently fail in developing friendships and relationships with the people around them. If you haven’t got good social skills and body language or confidence around others, you may fall into this category.

    If that’s the case, then what you could be missing is the ability to develop rapport. If you don’t know what that is, rapport is:

    a close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well.

    So, if you’re terrible at cultivating this strange thing, here are a few tips to get you started.

    Smile

    Smiling bypasses the mental defences of the person you are talking to and allows them to mentally associate you with trusted friends. While that doesn’t mean you’ll instantly become a trusted friend, it does often take down the first set of defences people have built up towards other people.

    Advertising

    A stony-faced, grim look on your face isn’t really going to earn you any new buddies.

    Compliments

    Praise and compliments appeal to someone’s need for recognition and admiration. That recognition is also a pretty rare thing to give and receive in modern society, so tactful and appropriate use of compliments can effectively set you apart from the bulk of unknowns and acquaintances.

    Most people can smell a false compliment from the other side of the world, so be careful. Don’t dabble in lies and look for, and wait for (as the case may be), something you can genuinely say you are impressed by.

    Benefits over Features

    You know the guy who brags, and brags, and brags? If you are anything at all like him, you might want to take some old and clichéd copywriter’s advice.

    Benefits over features means talking about what you can do for others instead of how great you are. In the copywriting context it means focusing the conversation on how the product can help the potential customer’s life, whereas a feature list would simply discuss what makes the product so great. For example:

    Advertising

    • Feature: Our operating system contains a built-in state of the art firewall.
    • Benefit: The built-in firewall protects you from viruses and malicious intrusions, keeping your computer safe.

    See how you can apply this to your daily conversations and watch the results.

    Benefits over features. What do they get out of this relationship?

    Opposites Don’t Attract

    Strangely enough, oppositions in body language patterns can cause a dissonance in interpersonal relationships and create an obstacle for the development of rapport.

    Matching body language patterns, in moderation and ‘invisibly’ is a good idea. If they use hand gestures when they speak, use them. If they stare right at you when they’re talking, do the same. This idea can even extend to the voice—if you’re talking to someone with a low, monotonous voice, without changing the character of your voice in an obvious way, try and match it. If they have an expressive voice, don’t speak in monotone. Monotones are usually slightly irked by expressive speakers and vice versa.

    This is a psychological thing that bypasses the conscious mind altogether, but subconsciously the guy you’re speaking to will think you’re quite like him and develop a layer of trust or break down an obstacle in the road of rapport.

    Advertising

    Make Use of Coincidences

    In a similar vein to the last tip, listen for matching interests, opinions and hobbies throughout the conversation, and reinforce your agreement. The more you have in common with someone and express it the more they’re going to perceive you as similar to themselves subconsciously.

    Accentuate similarities, and minimise differences. Don’t lie about it, though—dishonesty kills rapport. Simply focus the attention on the similarities and away from the differences.

    Let Them Talk About Themselves

    In a nod to Carnegie, most of the discussion on developing rapport will make it clear that one of the best methods of achieving this is to get the “target” (for lack of a better term) to talk about themselves.

    People love themselves. It’s a fact they may deny, but it’s true. Except, maybe, those people who call themselves “emos” but I think that may be a self-deluding farce.

    When the conversation gets onto the “target” and their personal lives, let it stay there and be interested in their spouse and kids and where they went on the weekend. Remember details such as their children’s names so you can steer the conversation in that direction at the start of each encounter to set a good tone for the rest of it.

    Advertising

    Use Eye Contact

    As you probably know, eye contact is important for the development of interpersonal relationships. Use it in conversation, but break it every now and then so as not to make anyone uncomfortable.

    If you’re an introvert and not very good at making eye contact, practice a few seconds at a time. Hold it for three seconds, then four, and work your way up until you’re comfortable making eye contact how and when you please.

    Diffuse Tension

    While this next tip doesn’t necessarily help to build rapport, it does allow you to prevent your hard work from going bust. Learn to diffuse tension and prevent arguments from occurring.

    Locate the source of any tension, swallow your pride and diffuse it—whether that involves making a concession of being wrong, or keeping off the topic. Save yourself the headache of an argument before you’ve even gotten to know someone.

    The Test: How to Find Out Whether You’ve Succeeded

    There’s a simple but usually effective test to see whether you’ve made a connection and how well it has worked. If you’ve been matching body language and voice patterns, make a minor change and see if they follow it. For instance, use an expressive voice instead of a monotone one—gently, don’t go to extremes—and see if they follow your lead. If they are ‘in rapport,’ they probably will.

    Test as necessary, but unobtrusively and only for short periods of time so you don’t break rapport.

    Some people consider these tips to be in some way dishonest or manipulative. Only if you’re trying to be dishonest and manipulative, I think. I’m totally against anything that falls in those categories and encourage you to use complete honesty and sincerity at all times.

    More by this author

    The Importance of Scheduling Downtime How to Make Decisions Under Pressure 11 Free Mind Mapping Applications & Web Services How to Use Parkinson’s Law to Your Advantage 19 Free GTD Apps for Windows, Mac & Linux

    Trending in Communication

    1 7 Ways To Deal With Negative People 2 How to Talk to Strangers Without Feeling Awkward 3 What Are Interpersonal Skills? Master Them for Better Relationships 4 How To Stop Negative Thoughts from Killing Your Confidence 5 This 4-Year Old Girl’s Explanation On the Problem with New Year’s Resolutions Is Everything You Need

    Read Next

    Advertising
    Advertising
    Advertising

    Last Updated on January 18, 2019

    7 Ways To Deal With Negative People

    7 Ways To Deal With Negative People

    Some people will have a rain cloud hanging over them, no matter what the weather is outside. Their negative attitude is toxic to your own moods, and you probably feel like there is little you can do about it.

    But that couldn’t be farther from the truth.

    If you want to effectively deal with negative people and be a champion of positivity, then your best route is to take definite action through some of the steps below.

    1. Limit the time you spend with them.

    First, let’s get this out of the way. You can be more positive than a cartoon sponge, but even your enthusiasm has a chance of being afflicted by the constant negativity of a friend.

    Advertising

    In fact, negativity has been proven to damage your health physically, making you vulnerable to high levels of stress and even cardiac disease. There’s no reason to get hurt because of someone else’s bad mood.

    Though this may be a little tricky depending on your situation, working to spend slightly less time around negative people will keep your own spirits from slipping as well.

    2. Speak up for yourself.

    Don’t just absorb the comments that you are being bombarded with, especially if they are about you. It’s wise to be quick to listen and slow to speak, but being too quiet can give the person the impression that you are accepting what’s being said.

    3. Don’t pretend that their behavior is “OK.”

    This is an easy trap to fall into. Point out to the person that their constant negativity isn’t a good thing. We don’t want to do this because it’s far easier to let someone sit in their woes, and we’d rather just stay out of it.

    Advertising

    But if you want the best for this person, avoid giving the false impression that their negativity is normal.

    4. Don’t make their problems your problems.

    Though I consider empathy a gift, it can be a dangerous thing. When we hear the complaints of a friend or family member, we typically start to take on their burdens with them.

    This is a bad habit to get into, especially if this is a person who is almost exclusively negative. These types of people are prone to embellishing and altering a story in order to gain sympathy.

    Why else would they be sharing this with you?

    Advertising

    5. Change the subject.

    When you suspect that a conversation is starting to take a turn for the negative, be a champion of positivity by changing the subject. Of course, you have to do this without ignoring what the other person said.

    Acknowledge their comment, but move the conversation forward before the euphoric pleasure gained from complaining takes hold of either of you.

    6. Talk about solutions, not problems.

    Sometimes, changing the subject isn’t an option if you want to deal with negative people, but that doesn’t mean you can’t still be positive.

    I know that when someone begins dumping complaints on me, I have a hard time knowing exactly what to say. The key is to measure your responses as solution-based.

    Advertising

    You can do this by asking questions like, “Well, how could this be resolved?” or, “How do you think they feel about it?”

    Use discernment to find an appropriate response that will help your friend manage their perspectives.

    7. Leave them behind.

    Sadly, there are times when we have to move on without these friends, especially if you have exhausted your best efforts toward building a positive relationship.

    If this person is a family member, you can still have a functioning relationship with them, of course, but you may still have to limit the influence they have over your wellbeing.

    That being said, what are some steps you’ve taken to deal with negative people? Let us know in the comments.

    You may also want to read: How to Stop the Negative Spin of Thoughts, Emotions and Actions.

    Read Next