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How to Improve Your Rapport Development

How to Improve Your Rapport Development
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    There are plenty of great people in the world—honest, reliable, and considerate—who frequently fail in developing friendships and relationships with the people around them. If you haven’t got good social skills and body language or confidence around others, you may fall into this category.

    If that’s the case, then what you could be missing is the ability to develop rapport. If you don’t know what that is, rapport is:

    a close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well.

    So, if you’re terrible at cultivating this strange thing, here are a few tips to get you started.

    Smile

    Smiling bypasses the mental defences of the person you are talking to and allows them to mentally associate you with trusted friends. While that doesn’t mean you’ll instantly become a trusted friend, it does often take down the first set of defences people have built up towards other people.

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    A stony-faced, grim look on your face isn’t really going to earn you any new buddies.

    Compliments

    Praise and compliments appeal to someone’s need for recognition and admiration. That recognition is also a pretty rare thing to give and receive in modern society, so tactful and appropriate use of compliments can effectively set you apart from the bulk of unknowns and acquaintances.

    Most people can smell a false compliment from the other side of the world, so be careful. Don’t dabble in lies and look for, and wait for (as the case may be), something you can genuinely say you are impressed by.

    Benefits over Features

    You know the guy who brags, and brags, and brags? If you are anything at all like him, you might want to take some old and clichéd copywriter’s advice.

    Benefits over features means talking about what you can do for others instead of how great you are. In the copywriting context it means focusing the conversation on how the product can help the potential customer’s life, whereas a feature list would simply discuss what makes the product so great. For example:

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    • Feature: Our operating system contains a built-in state of the art firewall.
    • Benefit: The built-in firewall protects you from viruses and malicious intrusions, keeping your computer safe.

    See how you can apply this to your daily conversations and watch the results.

    Benefits over features. What do they get out of this relationship?

    Opposites Don’t Attract

    Strangely enough, oppositions in body language patterns can cause a dissonance in interpersonal relationships and create an obstacle for the development of rapport.

    Matching body language patterns, in moderation and ‘invisibly’ is a good idea. If they use hand gestures when they speak, use them. If they stare right at you when they’re talking, do the same. This idea can even extend to the voice—if you’re talking to someone with a low, monotonous voice, without changing the character of your voice in an obvious way, try and match it. If they have an expressive voice, don’t speak in monotone. Monotones are usually slightly irked by expressive speakers and vice versa.

    This is a psychological thing that bypasses the conscious mind altogether, but subconsciously the guy you’re speaking to will think you’re quite like him and develop a layer of trust or break down an obstacle in the road of rapport.

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    Make Use of Coincidences

    In a similar vein to the last tip, listen for matching interests, opinions and hobbies throughout the conversation, and reinforce your agreement. The more you have in common with someone and express it the more they’re going to perceive you as similar to themselves subconsciously.

    Accentuate similarities, and minimise differences. Don’t lie about it, though—dishonesty kills rapport. Simply focus the attention on the similarities and away from the differences.

    Let Them Talk About Themselves

    In a nod to Carnegie, most of the discussion on developing rapport will make it clear that one of the best methods of achieving this is to get the “target” (for lack of a better term) to talk about themselves.

    People love themselves. It’s a fact they may deny, but it’s true. Except, maybe, those people who call themselves “emos” but I think that may be a self-deluding farce.

    When the conversation gets onto the “target” and their personal lives, let it stay there and be interested in their spouse and kids and where they went on the weekend. Remember details such as their children’s names so you can steer the conversation in that direction at the start of each encounter to set a good tone for the rest of it.

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    Use Eye Contact

    As you probably know, eye contact is important for the development of interpersonal relationships. Use it in conversation, but break it every now and then so as not to make anyone uncomfortable.

    If you’re an introvert and not very good at making eye contact, practice a few seconds at a time. Hold it for three seconds, then four, and work your way up until you’re comfortable making eye contact how and when you please.

    Diffuse Tension

    While this next tip doesn’t necessarily help to build rapport, it does allow you to prevent your hard work from going bust. Learn to diffuse tension and prevent arguments from occurring.

    Locate the source of any tension, swallow your pride and diffuse it—whether that involves making a concession of being wrong, or keeping off the topic. Save yourself the headache of an argument before you’ve even gotten to know someone.

    The Test: How to Find Out Whether You’ve Succeeded

    There’s a simple but usually effective test to see whether you’ve made a connection and how well it has worked. If you’ve been matching body language and voice patterns, make a minor change and see if they follow it. For instance, use an expressive voice instead of a monotone one—gently, don’t go to extremes—and see if they follow your lead. If they are ‘in rapport,’ they probably will.

    Test as necessary, but unobtrusively and only for short periods of time so you don’t break rapport.

    Some people consider these tips to be in some way dishonest or manipulative. Only if you’re trying to be dishonest and manipulative, I think. I’m totally against anything that falls in those categories and encourage you to use complete honesty and sincerity at all times.

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    Joel Falconer

    Editor, content marketer, product manager and writer with 12+ years of experience in the startup, design and tech digital media industries.

    How to Master the Art of Prioritization The Importance of Scheduling Downtime How to Make Decisions Under Pressure 11 Free Mind Mapping Applications & Web Services How to Use Parkinson’s Law to Your Advantage

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    Last Updated on May 28, 2020

    10 Success Principles for Living Your Dream Life

    10 Success Principles for Living Your Dream Life

    Are you stressed out and overwhelmed, wishing you had more time to do the things that really matter? Are you ready to do something better, something special in your life or your career?

    You were born with a gift that no one else in the world can express like you. When you dance to your own music, you naturally develop your innate abilities and excel in work and life. You are a total rock star. But when you live someone else’s idea of who you should be, it throws off your groove.

    Many people—maybe you—stopped following their dreams way too early in life because their talents were ignored, minimized, or shamed. They didn’t have the chops to win an American Idol competition or nab an Olympic gold medal, so they stopped expressing their inborn gifts altogether.

    You don’t need to be an award winner to rock your life. Living your dream life is about discovering your superpowers and feeling vibrant and joyful when you use them. It’s about owning what makes you unique and finding like-minded people to support you.

    Here are 10 success principles to help you live a rich and rewarding life on your terms that have worked with thousands of people in my workshops and will work for you, too.

    1. Get a Hobby to Move Closer to Your Dreams

    If you never became a professional dancer or a world-renowned author, it does NOT mean you should stop dancing or writing! These activities make you come alive, even if you “only” do them as favorite pastimes.

    Engaging in a hobby is one of the most important success principles you can follow to move closer to your dreams.

    When you try something creative for the first time or in a long while, you begin to see opportunities at work and in life that you were unaware of before. You also feel happier and more energized, according to a recent study from New Zealand.[1]

    Some of my most burned-out executive clients reinvigorated their careers by discovering a creative outlet that refueled them after the workday ended. Research at San Francisco State University shows that having a hobby lowers stress and helps you succeed at work.[2]

    So, give yourself permission to try new things and revisit old passions you gave up long ago. Setting aside just one hour a week for personal exploration can significantly change your life.

    Who knows? Your creative outlet could transform into a thriving business or lead to a new profession down the road.

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    2. Focus on Your Strengths, Not Your Weaknesses

    Did you know that you are more likely to succeed when you develop your natural strengths rather than work on your weaknesses? The problem is that you probably don’t know where your true talents lie.

    Here are a few options to help you discover your unique strengths. You can:

    • Take the VIA Character Strengths Survey[3]
    • Try Gallup’s CliftonStrengths Assessment[4]
    • Answer a few Superpower Questions

    Once you understand what makes you tick, you can use these skills at work and your personal life to get more done in less time. If you boost your unique abilities through practice and study, you can accelerate your career and become a leader in a field that matters to you. It’s worth investing in yourself this way.

    3. Jumping off a Cliff is NOT Required

    Here’s the deal: most people are too afraid to change. When participants first come to my workshops, they tell me they have mouths to feed, bills to pay, and fear that if they follow their dreams, someone will get hurt.

    The old saying “leap and the net shall appear” does not comfort them. Because they are hesitant to plunge into the unknown, they believe their only option is to stay put where they are in life. Can you relate?

    You do not have to sacrifice the life you have now to start a new one. I was a psychology professor by day and singer by night for years before I transitioned into a full-time music career.

    Just take a little time out each week to do what enlivens you through a hobby, volunteer work, etc. Get a feel for it.

    Is it what you really want? If so, increase the time you spend doing it and make the transition when the time feels right.

    4. Give Your Inner Critic Some Love

    The main culprit that keeps you from stepping outside your comfort zone and getting the life of your dreams is KCRP or K-CRAP – the radio station that plays 24/7 in your head. The moment you try to do something interesting with your life it slaps you down with such chart-topping killer hooks as “Who do you think you are?” and “You’ll never be good enough!”.

    Have you ever noticed that KCRP’s mean-spirited DJ sounds like your parents, teachers, bosses, and other authority figures who shut you down creatively? These folks don’t need to stifle you any longer (although they often still do) because your inner critic does it for them. That keeps you stuck in a rut.

    To break free, try thinking of this DJ as a gruff old grandfather who gives you crap to keep you safe. Remember, this grumpy grandpa is woefully out of touch with the times. So, his stern opinions don’t really matter much, do they? Give him a pat on the back for his good intentions, and put your focus back on what makes you come alive.

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    This success principle will give you the courage to venture into the unknown where you can dance to the beat of your own drummer.

    5. Embrace Your Inner Weirdo

    Many of us don’t go after our dreams because we’re afraid folks will find out how odd or strange we are. But our little eccentricities often turn out to be our greatest strengths. Yes, it’s good to be quirky.

    Odds are, you lost track of your true passions and talents before you were even old enough to know you were getting off-track. You became slowly “adulterated” by learning to:

    • Take on family roles that don’t match who you really are.
    • Spit back what teachers taught you in school rather than risk getting bad grades for being original.
    • Hide parts of yourself that don’t seem acceptable to certain social groups.

    The price for fitting in is that you may wind up leading a life that doesn’t fit you all that well. Your true calling becomes clear when you embrace what makes you different from others and allow yourself to stand out from the crowd, even if it feels awkward.

    Often, the very qualities you view as your flaws are your greatest gifts.

    6. See the Bigger Picture to Find Your True Calling

    I cannot stress the importance of this success principle enough. Your true calling is right in front of you. But you may miss it because you’re looking for it in the wrong place.

    To “see” it clearly, try widening your point of view.

    Case in point: Maria felt she needed to retire early from being a police detective, so she could travel abroad. I encouraged Maria to think of ways that she could continue to serve as a law enforcer (a career she loved) and travel overseas at the same time.

    A few months later, Maria landed a job with the United Nations in Bosnia training the local police force to understand and embrace human rights procedures.

    Like Maria, you are an everyday rock star capable of accomplishing greater things than you can imagine. Is what you’re looking for right in front of you, too? Do you have an inkling of what it may be?

    Look beyond your day-to-day activities, your current job, and even the town you live in. View your life from an eagle’s perspective and be open to new possibilities.

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    7. Try a Little Wish-List Magic

    Pretend I’m your fairy godmother and I give you permission right now to be your most magnificent self. What kind of life would be music to your ears? It doesn’t matter whether it seems unattainable or even downright crazy. Write it down on a wish list.

    Get quiet. Be honest. Think big.

    What would you like your career, your relationships, your health, your finances, and your spiritual life to be like? Jot down enough details so that your wishes seem tangible to you. Then, look at this list every morning before you start your day and every night before you go to sleep.

    Sounds silly? It’s not. It works! Permitting yourself to daydream about a rich and fulfilling life is the first step to manifesting it.

    8. Take Breaks to Get Clues About Your Ideal Future

    Did you know that working straight through to a deadline leads to diminishing returns? Research shows that taking a break for 15 minutes every 75 to 90 minutes can help you recharge, refresh your focus, and get more done in less time.[5]

    Wait, it gets better! A Stanford study shows that walking increases your creative output increases by 60 percent. Doing repetitive activities such as walking, running, riding your bike, swimming, and sweeping allow solutions to problems to pop into your mind out of nowhere.[6]

    What does this success principle have to do with creating your dream life?

    These mini-breaks allow you to get vital clues for what to do next to attain your ideal future. Plus, you won’t waste precious time and energy getting lost in other people’s agendas.

    9. Take Action on Your Inspired Ideas

    Once an inspired thought pops into your mind, take action.

    This is one of the most powerful success principles for turning your dreams into reality; the sooner the better. Whatever it is—from calling an old friend to taking a new route home—be sure to do it!

    Pay attention to your oddball hunches. You need to go after what you want, not just dream about it. As comedian Jim Carrey warns,

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    “You can’t just visualize and go eat a sandwich.”

    10. Count Your Rockstar Moments

    Still not sure you have what it takes to get your dream life? This final success principle is guaranteed to help.

    Make a list of everything you’ve ever accomplished. As you read back through it, put a star next to each item, and let it sink in.

    You’ll be pleasantly surprised by how good you’ll feel about yourself afterward. You’ll also see how effective you’ve been in the past at getting what you want. You’ve succeeded before, you can succeed again.

    You already rock. You just need to own it. Trust me, you’ve got this!

    Final Thoughts

    Eleanor Roosevelt said,

    “The future belongs to those who believe in the beauty of their dreams.”

    Following these success principles will help you find the time and energy to do the things that really matter and live with clear intention.

    By spending just one hour a week doing something you love, focusing on your strengths and achievements, embracing what makes you different, and acting on inspired ideas, you can create a life that is a perfect fit for you, step-by-step.

    If you don’t have a clue about what your dream life could look like yet, don’t worry. Your heart knows. It has been “talking” to you for a long time. It’s just being muffled by KCRP, buried under a lot of “shoulds” and fear.

    This article can also help you figure out the life you truly want to live: How to Get Motivated and Be Happy Every Day When You Wake Up.

    Stand still, get quiet, and listen. It’s constantly telling you what you need to do to realize your own rockstar potential. It may be just a whisper now, but the more you pay attention to it, the louder it will get, and the easier it will be to follow.

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    Featured photo credit: Rahul Dey via unsplash.com

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