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How to Handle Criticism

How to Handle Criticism
Screaming

How well do you handle criticism? I’ve been dealt a lot of criticism ranging from harsh feedback to feeling completely insulted. Although the saying goes, “Stick and stones can break by bones, but words can never hurt me,” a harsh piece of feedback can definitely leave you with a bruised ego.

Despite the sting, I’ve found criticism can often be useful. Feedback can help you fix mistakes and improve. I believe criticism can often show you what your own blind spots are, pointing you out to problems before they arise. I’ve found my ability to use sometimes harsh feedback, has given me an advantage in my own self-improvement.

Brace for Impact – Managing Criticism is More Than a Platitude

If negative feedback can be useful, why does it make you feel lousy in the first place?

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I don’t have a scientific answer for this, but I believe a lot of it has to do with our ancestors. Living in small groups of about a hundred people, becoming a social outcast could be a death sentence. So humans became sensitive to any threats on their status or social standing. Bullying still happens, but in today’s world, where you may be in a group of thousands, it is far easier to use feedback instead of automatically assuming it is a personal attack.

My point is that criticism will always feel lousy, and saying some inspirational quote probably won’t change this much. But just because it can feel bad, doesn’t mean you can’t use it.

Distinguish Between Feedback and Insults

You can’t use feedback if you can’t first distinguish it from insults. Sometimes the line that separates feedback from insults can be blurry, but I’ve found most people draw the line so that many pieces of useful feedback are labeled as insults.

Just because feedback is harsh, doesn’t mean it is an insult. An insult is a tactic of the other person to manipulate or bully you and doesn’t have anything to do with you. You have to handle insults differently than feedback, but the first step is to know where to draw the line.

You can’t be perfect in distinguishing between the two, but I’ve found it useful to ask what the intention was. Are they trying to help or communicating how they feel about you or your actions? Even if it was harsh that is probably just feedback. If it was only an attempt to manipulate you or others than it might be an insult.

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How to Use Feedback

Once you’ve gotten over the initial sting of some harsh criticism, you need to ask yourself how you are going to use it. I’ve found that there are generally three options: learn, ignore or assert.

1) Learn

Was the feedback genuine and useful? If it is true, you can try to learn from it. I don’t choose whether to use feedback based on how harsh it was. The most negative feedback can often open you up to complete blind spots.

When I first started writing I had a few pieces of criticism that stung. But I decided to turn it into advice, and it helped me overcome a lot of my blind spots. Taking negative feedback and making a mental note of it to improve later can turn a harsh blow into a useful aid later on.

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2) Ignore

Sometimes the feedback is genuine, but it isn’t useful. I’ve received a lot of advice in the form of criticism that may have been valid but I chose to ignore. Before I started my own personal development website over a year ago, I was told by some people that I shouldn’t do it. I considered that advice, but chose to ignore it.

Ignoring doesn’t mean you become defensive or hostile towards the other person. Sometimes all it requires is informing them that you simply believe they are wrong. If you become hostile towards someone who is trying to offer feedback, you can often stop them from giving you useful feedback later.

3) Assert

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If you’ve decided you can’t learn from a piece of feedback, sometimes you need to assert yourself. If you are being manipulated or bullied by the other person, you need to stand your ground.

This is why it becomes important to draw the line between feedback and insults. Reacting defensively to feedback usually only serves to make you look insecure or can make the situation worse by damaging your relationship. But if the person is using criticism as an attempt to bully or manipulate, calmly asserting yourself can handle the situation.

Usually I find it is a matter of volume. If someone occasionally gives a piece of feedback that I don’t like and choose to ignore, going on the defensive can prevent you from getting useful feedback later. But for those people that are constantly criticizing when it isn’t helpful or polite, you have to be assertive.

I examine any feedback I get through these three filters. If I can use the feedback, I thank the other person for their input and start using it immediately. If I can’t use it, but the feedback was genuine, ignoring it and moving forward might be the best option. Finally if the feedback wasn’t genuine or it is being used to manipulate, I assert myself.

Notice how there isn’t a fourth option of, “quietly simmer and resent the comment.” It can be hard to know where to place feedback, but it needs to fit somewhere within the three. Reacting aggressively to helpful advice isn’t useful, but staying quiet in the face of a bully won’t work either.

Scott Young is a University student who writes about personal development, productivity and goal setting. Some of Scott’s popular articles include: Habitual Mastery, Double Your Reading Rate and How to Ace Your Finals Without Studying. You can get his free e-book on Holistic Learning here

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Scott H Young

Scott is obsessed with personal development. For the last ten years, he's been experimenting to find out how to learn and think better.

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Last Updated on January 15, 2021

7 Ways To Have More Confident Body Language

7 Ways To Have More Confident Body Language

The popular idiomatic saying that “actions speak louder than words” has been around for centuries, but even to this day, most people struggle with at least one area of nonverbal communication. Consequently, many of us aspire to have more confident body language but don’t have the knowledge and tools necessary to change what are largely unconscious behaviors.

Given that others’ perceptions of our competence and confidence are predominantly influenced by what we do with our faces and bodies, it’s important to develop greater self-awareness and consciously practice better posture, stance, eye contact, facial expressions, hand movements, and other aspects of body language.

Posture

First things first: how is your posture? Let’s start with a quick self-assessment of your body.

  • Are your shoulders slumped over or rolled back in an upright posture?
  • When you stand up, do you evenly distribute your weight or lean excessively to one side?
  • Does your natural stance place your feet relatively shoulder-width apart or are your feet and legs close together in a closed-off position?
  • When you sit, does your lower back protrude out in a slumped position or maintain a straight, spine-friendly posture in your seat?

All of these are important considerations to make when evaluating and improving your posture and stance, which will lead to more confident body language over time. If you routinely struggle with maintaining good posture, consider buying a posture trainer/corrector, consulting a chiropractor or physical therapist, stretching daily, and strengthening both your core and back muscles.

Facial Expressions

Are you prone to any of the following in personal or professional settings?

  • Bruxism (tight, clenched jaw or grinding teeth)
  • Frowning and/or furrowing brows
  • Avoiding direct eye contact and/or staring at the ground

If you answered “yes” to any of these, then let’s start by examining various ways in which you can project confident body language through your facial expressions.

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1. Understand How Others Perceive Your Facial Expressions

A December 2020 study by UC Berkeley and Google researchers utilized a deep neural network to analyze facial expressions in six million YouTube clips representing people from over 140 countries. The study found that, despite socio-cultural differences, people around the world tended to use about 70% of the same facial expressions in response to different emotional stimuli and situations.[1]

The study’s researchers also published a fascinating interactive map to demonstrate how their machine learning technology assessed various facial expressions and determined subtle differences in emotional responses.

This study highlights the social importance of facial expressions because whether or not we’re consciously aware of them—by gazing into a mirror or your screen on a video conferencing platform—how we present our faces to others can have tremendous impacts on their perceptions of us, our confidence, and our emotional states. This awareness is the essential first step towards

2. Relax Your Face

New research on bruxism and facial tension found the stresses and anxieties of Covid-19 lockdowns led to considerable increases in orofacial pain, jaw-clenching, and teeth grinding, particularly among women.[2]

The National Institute of Dental and Craniofacial Research estimates that more than 10 million Americans alone have temporomandibular joint dysfunction (TMJ syndrome), and facial tension can lead to other complications such as insomnia, wrinkles, dry skin, and dark, puffy bags under your eyes.[3])

To avoid these unpleasant outcomes, start practicing progressive muscle relaxation techniques and taking breaks more frequently throughout the day to moderate facial tension.[4] You should also try out some biofeedback techniques to enhance your awareness of involuntary bodily processes like facial tension and achieve more confident body language as a result.[5]

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3. Improve Your Eye Contact

Did you know there’s an entire subfield of kinesic communication research dedicated to eye movements and behaviors called oculesics?[6] It refers to various communication behaviors including direct eye contact, averting one’s gaze, pupil dilation/constriction, and even frequency of blinking. All of these qualities can shape how other people perceive you, which means that eye contact is yet another area of nonverbal body language that we should be more mindful of in social interactions.

The ideal type (direct/indirect) and duration of eye contact depends on a variety of factors, such as cultural setting, differences in power/authority/age between the parties involved, and communication context. Research has shown that differences in the effects of eye contact are particularly prominent when comparing East Asian and Western European/North American cultures.[7]

To improve your eye contact with others, strive to maintain consistent contact for at least 3 to 4 seconds at a time, consciously consider where you’re looking while listening to someone else, and practice eye contact as much as possible (as strange as this may seem in the beginning, it’s the best way to improve).

3. Smile More

There are many benefits to smiling and laughing, and when it comes to working on more confident body language, this is an area that should be fun, low-stakes, and relatively stress-free.

Smiling is associated with the “happiness chemical” dopamine and the mood-stabilizing hormone, serotonin. Many empirical studies have shown that smiling generally leads to positive outcomes for the person smiling, and further research has shown that smiling can influence listeners’ perceptions of our confidence and trustworthiness as well.

4. Hand Gestures

Similar to facial expressions and posture, what you do with your hands while speaking or listening in a conversation can significantly influence others’ perceptions of you in positive or negative ways.

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It’s undoubtedly challenging to consciously account for all of your nonverbal signals while simultaneously trying to stay engaged with the verbal part of the discussion, but putting in the effort to develop more bodily awareness now will make it much easier to unconsciously project more confident body language later on.

5. Enhance Your Handshake

In the article, “An Anthropology of the Handshake,” University of Copenhagen social anthropology professor Bjarke Oxlund assessed the future of handshaking in wake of the Covid-19 pandemic:[8]

“Handshakes not only vary in function and meaning but do so according to social context, situation and scale. . . a public discussion should ensue on the advantages and disadvantages of holding on to the tradition of shaking hands as the conventional gesture of greeting and leave-taking in a variety of circumstances.”

It’s too early to determine some of the ways in which Covid-19 has permanently changed our social norms and professional etiquette standards, but it’s reasonable to assume that handshaking may retain its importance in American society even after this pandemic. To practice more confident body language in the meantime, the video on the science of the perfect handshake below explains what you need to know.

6. Complement Your Verbals With Hand Gestures

As you know by now, confident communication involves so much more than simply smiling more or sounding like you know what you’re talking about. What you do with your hands can be particularly influential in how others perceive you, whether you’re fidgeting with an object, clenching your fists, hiding your hands in your pockets, or calmly gesturing to emphasize important points you’re discussing.

Social psychology researchers have found that “iconic gestures”—hand movements that appear to be meaningfully related to the speaker’s verbal content—can have profound impacts on listeners’ information retention. In other words, people are more likely to engage with you and remember more of what you said when you speak with complementary hand gestures instead of just your voice.[9]

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Further research on hand gestures has shown that even your choice of the left or right hand for gesturing can influence your ability to clearly convey information to listeners, which supports the notion that more confident body language is readily achievable through greater self-awareness and deliberate nonverbal actions.[10]

Final Takeaways

Developing better posture, enhancing your facial expressiveness, and practicing hand gestures can vastly improve your communication with other people. At first, it will be challenging to consciously practice nonverbal behaviors that many of us are accustomed to performing daily without thinking about them.

If you ever feel discouraged, however, remember that there’s no downside to consistently putting in just a little more time and effort to increase your bodily awareness. With the tips and strategies above, you’ll be well on your way to embracing more confident body language and amplifying others’ perceptions of you in no time.

More Tips on How to Develop a Confident Body Language

Featured photo credit: Maria Lupan via unsplash.com

Reference

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