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How to End Any Argument Immediately

How to End Any Argument Immediately

“You are an arrogant prick, and I can’t stand having to work with you!”

Not the best way to start an impromptu business meeting, but that’s what I got.

I was working for Dell as a sales rep—part of a three-person team chosen to manage a group of mid-sized business clients.  The guy yelling, we’ll call him Jeb (not his real name), was on the same team, and we disagreed on how we should be dealing with a particular customer. Normally, a disagreement about something sales-related is an easy problem to solve, unless the two people absolutely can’t stand each other.

Such was my case with this particular co-worker.

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As soon as the door to our small conference room closed, I was assaulted with a barrage of insults: my sales skills were terrible, my attitude was horrible, customers didn’t like me at all, and I was ruining everyone’s chances of hitting quota.

I knew these were mostly false charges.  I had been a sales trainer for 7 years and ended the last quarter as the #1 rep in my division.  I walked in every day with a smile and generally got along well with people.  Some new customers didn’t care for me very much, but some of the customers who didn’t like the previous rep liked me much more; not everyone connects with their sales rep.  We were exceeding our quota expectations and looked like we would hit it early.

In the split-second before I threw all of these brilliant facts in Jeb’s face, I made a fascinating, and long overdu, realization: pointing out how he was wrong about everything would simply lead us into another long and unfruitful argument, leaving us both angry and less productive. Instead, I found myself saying “You know, I’ve never really thought of it that way.  Can you explain it to me a little more?”

It took every ounce of will power and happy thoughts I had to say these words without clenching my teeth.  I smiled a genuine smile and listened politely.

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The results amazed me.

Jeb started pointing out exactly what I had done wrong with all of my interactions, explaining in great detail my many poor decisions and statements.  He gave sort of a musical quality to his speech, starting off high on tempo and excitement, fading down to low notes, then rising to new vocal heights as he really thought about what was pissing him off. Through it all, I looked him in the eye and didn’t say a word. After about three minutes, the speech changed.  He started saying things like “I know you don’t mean anything by…” and “I think you’re a good salesman, but with some of these customers, you rub them wrong when you say…”

Eventually, I went from “arrogant prick” to “new guy on the team still learning where he fits in.”  Granted, this wasn’t the best outcome I could have hoped for (Jeb deciding he was absolutely wrong and I had been right about everything) but it was a far cry better than what he and I usually left the conference room with. Since that fateful day, I’ve reused this exact sentence over and over, and the results are always the same: angry details followed by understanding, then a willingness to work together on the issue.

Why does this sentence work?

The answer is simple: you can’t argue with someone who doesn’t argue back.

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The moment you ask someone to clarify, and then let them talk, you are actually taking away their ability to argue with you.  The person can’t respond to “can you explain that a little more?” with “No!” without sounding and feeling like an idiot.  Even if they do, they will probably be embarrassed enough to leave the room anyway (which I suppose is another way to end the argument.)

There is a second, more powerful reason this technique is so effective: our natural desire for attention. One of the biggest reasons arguments get so out of hand is because each person is trying to be heard OVER the other person.  When we satisfy this desire, we tend to calm down.  We have no need to raise our voice if the other person is being calm.

Lastly, and the best reason why this technique works so well, is that you will actually look stronger and smarter after using it.  Weak and scared people always seek to defend themselves, while strong, confident people seek feedback and criticism in order to improve.  Whether it’s just the two of you, or a group of people watching, you will look cool and collected—always a good choice.

A final note: this technique only works if you respectfully listen to the other person and DO NOT interrupt.  Wait until they feel obligated to ask you for a response before speaking, and don’t sulk or get upset with the person talking; they are being honest with you and you should be grateful this conversation is happening in your presence instead of behind your back.

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Jeb and I never became friends.  He isn’t a bad guy, just someone with a very different view on a lot of things.  We WERE able to work together until I left the company, and we closed some pretty nice deals together—sometimes acceptance is all we can achieve, and that’s okay.

Now, let me ask you a question: what’s a situation in which you feel this technique wouldn’t work?  Please leave a comment below; I’d love to hear a little more about it.

Trent

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Last Updated on November 5, 2019

12 Powerful Habits of a Lifelong Learner

12 Powerful Habits of a Lifelong Learner

Formal education is something everyone has to go through to a certain degree, and the knowledge it offers isn’t always that practical in real life. Life long learning is how you improve as a person, bit by bit and day by day.

Life long learners recognize the importance and joy of growth so they never settle for what they currently know and always seek for improvement.

Here are 12 habits of people who value lifelong learning have in common – see how many of them you recognize in yourself.

1. They Read on a Daily Basis

Whatever problem or dilemma you currently face, there’s definitely at least one decent book that discusses it and presents a variety of solutions.

Reading is a great way to open up new horizons, train your brain and revolutionize your life. I can’t even count how many times books completely transformed the way I view the world, and it’s always a change for the better. Through reading, you can connect with successful people and learn from the lessons they share.

Life long learners love to get lost in books and do it regularly. Bill Gates knows that reading matters a lot; on his personal blog, he reviews plenty of game-changing books.

Due to technology, you can access a bookshelf of the wealthiest entrepreneur on this planet.

2. They Attend Various Courses

Whether it’s online or offline, there are countless courses you can participate in without spending a dime on it. These are great opportunities to connect with clever and like-minded people and learn from them.

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Because of the advanced technology, you can now gain knowledge from online programs, starting from coding through self-improvement to programs from top universities.

There are literally endless ways to thrive. What life long learners have in common is squeezing as much as possible out of these opportunities.

3. They Actively Seek Opportunities to Grow

Instead of spending your free time laying on the couch and watching TV, you prefer doing something creative and practical. You know every wasted minute is gone forever.

That’s why you’d rather practice your language skills with a native-speaker you’ve met, engage in local meet up or attend a class that teaches something you always wanted to learn.

Life long learners stay up-to-date with growth opportunities in their areas and participate in them frequently.

4. They Take Care of Their Bodies

“Physical fitness is not only one of the most important keys to a healthy body, it is the basis of dynamic and creative intellectual activity.” — John F. Kennedy

A clever mind combined with a body in a great condition is the best asset you can have. Our bodies were designed to run, walk, jump, swim, lift and much more. Leading a sedentary lifestyle harms both your physical and mental sphere.

Life long learners know the body is your temple. In order to make it flourish for as long as possible, they train regularly, move a lot and eat healthy.

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5. They Have Diverse Passions

Among Steve Jobs’ wise quotes, there’s one I like especially. It’s about connecting the dots:

“You can’t connect the dots looking forward; you can only connect them looking backward. So you have to trust that the dots will somehow connect in your future.” — Steve Jobs

Each dot is some event or skill in your life, and it’s only when you go through these elements that you know how to combine them into something great.

Having a variety of passions indicates that you love to progress. By practicing different skills, you give yourself an advantage over the rest of the people. During hard times, you are more likely to to act intelligently and solve your problems with less effort.

6. They Love Making Progress

If behind the efforts, there is passion and a deep desire to grow, your chances of success are way higher, compared to when you are forced to learn.

Life long learners love to experience the constant growth and improvement. The breakthrough moments help them to notice the impressive change that took place because of the learning process. Any milestone serves as a driving force for further headway.

7. They Challenge Themselves with Specific Goals

In order to keep growing, you clearly define your goals. Smart goal setting is one of the tools to ensure constant growth.

Since you love challenges, a difficult goal doesn’t scare you. Quite the opposite, it keeps you motivated and engaged.

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Research showed that precise and ambitious goals increase the performance of an individual. As we already agreed, life long learners are people who care about their performance, hence they never stop improving.

8. They Embrace Change

A complete change can lead to incredible results. This is especially visible on the example of successful companies.

Oftentimes, it’s that transformation which created space for their so-called overnight success. Twitter was originally created as an internal service to serve Odeo employees. Currently, it has over 300 million monthly active users and is considered the second biggest social network.

As a life long learner, you know a change can lead to extraordinary results so you welcome it and stay open minded about making a shift.

9. They Believe It’s Never Too Late to Start Something

Some people tend to think after a certain age, they are no longer allowed to start something and become successful. The truth is, it’s just a lame excuse not to leave the comfort zone.

Opposite to common misconceptions, there’s no wrong age to begin something. Henry Ford was 45 when he invented the Ford Model T car, which is considered as the first affordable automobile.

Sure, for some domains like becoming a professional athlete, starting early is required. However, to learn and improve for its own sake, you are never too old.

10. Their Attitude to Getting Better Is Contagious

“We now accept the fact that learning is a life long process of keeping abreast of change. And the most pressing task is to teach people how to learn.” — Peter Drucker

There’s nothing better than to see your surroundings getting involved in what you actively participate in. Oftentimes, the best way to achieve that is to inspire them and be the example. As Gandhi would say, you need to be the change you want to see in the world.

As a life long learner, you are extremely passionate about the constant growth and people around you can sense that positive attitude. As a result, they start acting similarly.

11. They Leave Their Comfort Zone

Is it really better to step out of your comfort zone? The answer is always yes.

You always embrace discomfort as you know the path to success leads through hardship and countless obstacles. Instead of being afraid of facing them, you challenge yourself to overcome more and more difficult handicaps.

Every time you get out of your comfort zone, regardless whether you win or fail, you learn something new. That’s the part you love the most!

12. They Never Settle Down

“Knowledge is exploding, so you need to commit yourself to a plan for life long learning.” — Don Tapscott

A sense of being clever enough is something you don’t experience. Without a doubt, you appreciate what you already know, but that’s never a reason to stop. You just know once you stop learning, you lose the amazing privilege humans have, namely an ability to a never-ending intellectual development.

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Featured photo credit: Christin Hume via unsplash.com

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