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How to Email a Stranger

How to Email a Stranger
How to Email a Stranger

    Way back in July of this year, I suggested that one way to add kick to a research paper was to consult an expert. A lot of people disagree with this, imagining, I think, a flood of sloppy emails from students begging the experts to do their homework for them.

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    That was never my intention, of course — I’ve received far too many of those sorts of emails myself! Emailing an expert — or anyone you don’t know personally — to ask for assistance or input requires some finesse, and done well it’s far from the easy way out. You are, after all, asking someone to take on a task that they don’t need to take on; unless you give them a compelling reason to be interested in you and your project, they have nothing to gain by helping you.

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    So your first order of business is to give them something to gain, a reason to put themselves out for you. And you need to gain their confidence that their input is not going to be wasted or misrepresented. In short, you have to sell yourself and your project.

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    Here’s how:

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    • Do your homework. Only contact someone if you’re very clear about who they are and how they can help you. Read their bio, learn about their work, and find out as much as you can about what they’re doing now — it does no good to email, say, a physicist about research she did 30 years ago and has since recanted. This means know your topic, too — don’t email someone with basic questions that could be easily looked up on Wikipedia.
    • Offer something of value. You’re asking for something — be sure to offer something in return. Your insight into their work, an interesting observation on the relationship between what they do and what you’re doing (or what someone else has done), a description of what you’re doing that will excite them, whatever, so long as it makes helping you valuable.
    • Be clear about what you want. Don’t make them guess what you’re asking of them — say it loud, say it proud! Even if you’re only writing to open a channel of communication, say it.
    • Offer your skills. Again, make the transaction valuable to the person you’re writing to by offering your future assistance. Perhaps you can help them with a thorny problem, provide some piece of information, even volunteer your labor on a project.
    • Introduce yourself. Don’t forget to say who you are and what you’re doing! Not just “I’m a student” or “I’m a designer” or whatever you are — say something useful about yourself that gives a sense of your personality. Don’t ramble on and on, just say enough to personalize your email.
    • Explain where you got their email address. Getting email from strangers can be disconcerting, so let your contact know how you found them: a university directory, met them at a conference, used their corporate website, looked their homepage up online, or whatever.
    • Don’t insult or threaten. I’m always surprised at how many people ask for help by challenging, insulting, or even threatening the person they expect to help them out. Needless to say, don’t do this. You’re asking a favor from someone with no obligation to grant it; abusive language will only get your email deleted.
    • Don’t beg either. Be confident. If you make sure to write a compelling and sensible email that offers something valuable to its reader (even if that’s just the prospect of an interesting correspondence), you’re not imposing. There’s no reason to apologize or put yourself down. Even if the person you’re writing holds a position quite a bit above your own, approach them as an equal, a colleague — and expect the same in return. That is, don’t work to maintain a relationship with someone who is incapable of treating you as respectfully as you treat them.

    Be ready to accept a negative response, or even no response at all. People are busy and can’t always drop everything to take on a new project, no matter how small or how interesting. And there are still some people who fret over their perceived status and distinction, and will be affronted by your presumption to relate to them as an equal.

    When that happens, accept refusal gracefully and move on. Time will deal with them — we live in an increasingly networked world, and the rules are changing. Distinctions of prestige and expertise are mattering less and less unless backed by the willingness to share and connect.

    Most people recognize this, though, and if you approach them with respect and willingness to share, they will respond in kind. While this advice could apply just as easily to writing a letter (does anyone still do that?) in today’s age, email is king — it’s quicker, easier to respond to, and immediately available. So go ahead and take a chance — if you follow these tips, you have nothing to lose but a few minutes of your time..

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    Last Updated on May 21, 2019

    How to Communicate Effectively in Any Relationship

    How to Communicate Effectively in Any Relationship

    For all our social media bravado, we live in a society where communication is seen less as an art, and more as a perfunctory exercise. We spend so much time with people, yet we struggle with how to meaningfully communicate.

    If you believe you have mastered effective communication, scan the list below and see whether you can see yourself in any of the examples:

    Example 1

    You are uncomfortable with a person’s actions or comments, and rather than telling the individual immediately, you sidestep the issue and attempt to move on as though the offending behavior or comment never happened.

    You move on with the relationship and develop a pattern of not addressing challenging situations. Before long, the person with whom you are in relationship will say or do something that pushes you over the top and predictably, you explode or withdraw completely from the relationship.

    In this example, hard-to-speak truths become never- expressed truths that turn into resentment and anger.

    Example 2

    You communicate from the head and without emotion. While what you communicate makes perfect sense to you, it comes across as cold because it lacks emotion.

    People do not understand what motivates you to say what you say, and without sharing your feelings and emotions, others experience you as rude, cold or aggressive.

    You will know this is a problem if people shy away from you, ignore your contributions in meetings or tell you your words hurt. You can also know you struggle in this area if you find yourself constantly apologizing for things you have said.

    Example 3

    You have an issue with one person, but you communicate your problem to an entirely different person.

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    The person in whom you confide lacks the authority to resolve the matter troubling you, and while you have vented and expressed frustration, the underlying challenge is unresolved.

    Example 4

    You grew up in a family with destructive communication habits and those habits play out in your current relationships.

    Because you have never stopped to ask why you communicate the way you do and whether your communication style still works, you may lack understanding of how your words impact others and how to implement positive change.

    If you find yourself in any of the situations described above, this article is for you.

    Communication can build or decimate worlds and it is important we get it right. Regardless of your professional aspirations or personal goals, you can improve your communication skills if you:

    • Understand your own communication style
    • Tailor your style depending on the needs of the audience
    • Communicate with precision and care
    • Be mindful of your delivery, timing and messenger

    1. Understand Your Communication Style

    To communicate effectively, you must understand the communication legacy passed down from our parents, grandparents or caregivers. Each of us grew up with spoken and unspoken rules about communication.

    In some families, direct communication is practiced and honored. In other families, family members are encouraged to shy away from difficult conversations. Some families appreciate open and frank dialogue and others do not. Other families practice silence about substantive matters, that is, they seldom or rarely broach difficult conversations at all.

    Before you can appreciate the nuance required in communication, it helps to know the familial patterns you grew up with.

    2. Learn Others Communication Styles

    Communicating effectively requires you to take a step back, assess the intended recipient of your communication and think through how the individual prefers to be communicated with. Once you know this, you can tailor your message in a way that increases the likelihood of being heard. This also prevents you from assuming the way you communicate with one group is appropriate or right for all groups or people.

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    If you are unsure how to determine the styles of the groups or persons with whom you are interacting, you can always ask them:

    “How do you prefer to receive information?”

    This approach requires listening, both to what the individuals say as well as what is unspoken. Virgin Group CEO Richard Branson noted that the best communicators are also great listeners.

    To communicate effectively from relationship to relationship and situation to situation, you must understand the communication needs of others.

    3. Exercise Precision and Care

    A recent engagement underscored for me the importance of exercising care when communicating.

    On a recent trip to Ohio, I decided to meet up with an old friend to go for a walk. As we strolled through the soccer park, my friend gently announced that he had something to talk about, he was upset with me. His introduction to the problem allowed me to mentally shift gears and prepare for the conversation.

    Shortly after introducing the shift in conversation, my friend asked me why I didn’t invite him to the launch party for my business. He lives in Ohio and I live in the D.C. area.

    I explained that the event snuck up on me, and I only started planning the invite list three weeks before the event. Due to the last-minute nature of the gathering, I opted to invite people in the DMV area versus my friends from outside the area – I didn’t want to be disrespectful by asking them to travel on such short notice.

    I also noted that I didn’t want to be disappointed if he and others declined to come to the event. So I played it safe in terms of inviting people who were local.

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    In the moment, I felt the conversation went very well. I also checked in with my friend a few days after our walk, affirmed my appreciation for his willingness to communicate his upset and our ability to work through it.

    The way this conversation unfolded exemplified effective communication. My friend approached me with grace and vulnerability. He approached me with a level of curiosity that didn’t put me on my heels — I was able to really listen to what he was saying, apologize for how my decision impacted him and vow that going forward, I would always ask rather than making decisions for him and others.

    Our relationship is intact, and I now have information that will help me become a better friend to him and others.

    4. Be Mindful of Delivery, Timing and Messenger

    Communicating effectively also requires thinking through the delivery of the message one intends to communicate as well as the appropriate time for the discussion.

    In an Entrepreneur.com column, VIP Contributor Deep Patel, noted that persons interested in communicating well need to master the art of timing. Patel noted,[1]

    “Great comedians, like all great communicators, are able to feel out their audience to determine when to move on to a new topic or when to reiterate an idea.”

    Communicating effectively also requires thoughtfulness about the messenger. A person prone to dramatic, angry outbursts should never be called upon to deliver constructive feedback, especially to people whom they do not know. The immediate aftermath of a mass shooting is not the ideal time to talk about the importance of the Second Amendment rights.

    Like everyone else, I must work to ensure my communication is layered with precision and care.

    It requires precision because words must be carefully tailored to the person with whom you are speaking.

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    It requires intentionality because before one communicates, one should think about the audience and what the audience needs in order to hear your message the way you intended it to be communicated.

    It requires active listening which is about hearing verbal and nonverbal messages.

    Even though we may be right in what we say, how we say it could derail the impact of the message and the other parties’ ability to hear the message.

    Communicating with care is also about saying things that the people in our life need to hear and doing so with love.

    The Bottom Line

    When I left the meeting with my dear friend, I wondered if I was replicating or modeling this level of openness and transparency in the rest of my relationships.

    I was intrigued and appreciative. He’d clearly thought about what he wanted to say to me, picked the appropriate time to share his feedback and then delivered it with care. He hit the ball out of the park and I’m hopeful we all do the same.

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    Featured photo credit: Kenan Buhic via unsplash.com

    Reference

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