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How to Confidently Deal with Conflict

How to Confidently Deal with Conflict

How to Handle Conflict

    I have to tell you that I’m not great at handling conflict.  I’d much rather have things run smoothly and make sure that everyone gets along, works together, has fun and delivers great results, so when conflict happens I feel awkward and uncomfortable.

    I tend to do what I can to set things up ahead of time for smooth sailing, and I’ve really had to work hard at dealing with conflict when and if it arises.  Here’s what I’ve found has worked for me.

    1. Don’t make it personal

    Sometimes it’s easy to let your emotions get tangled up in things, especially if someone’s disagreeing or even attacking your position.  Anger, blame, hurt and a bunch of other provocative emotions can be at play, and before you know it you’ve got a bigger problem than you ever thought.

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    Don’t make it personal – people are allowed to disagree with your position, just as you’re allowed to disagree with others.

    By all means be passionate, but that’s not the same as being defensive or coming out on the offensive with all guns blazing.  The moment you start taking differences of opinion as personal criticism and judgement (even if that’s exactly what’s being thrown at you) you’ll be on the defensive or offensive, so balance that passion with the facts and a healthy sprinkling of common sense and perspective.

    2. Get the facts

    There could be facts you need to know about or areas you need to explore before taking action.  Make sure you go deep enough into those areas to figure out the facts of what’s happening, but don’t dwell on detail after detail after detail.

    This is often a tricky balance between doing enough due diligence to be informed, checking in with your instincts and leveraging your experience to anticipate the different paths, and it means you have to put a hold on resolving the conflict until all parties can do their due diligence.

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    Be clear on what do you need to know and the most effective ways to get those answers.  Work that out with an open mind and you’ll be in a stronger position to move forwards.

    3. Listen

    If you do one thing, make sure you hear everyone and respect their point of view.  This is not the same as understanding everyone’s perspective (that can take a lifetime), but it’s important to have a healthy respect for their position even if you strongly disagree.

    Listening demonstrates the value of the relationships you have and that you’re willing to listen and engage with others.  That can speak louder than any amount of yelling.

    Also, it might just mean that you discover a way through that hadn’t occurred to you before, giving you the opportunity to use nuggets of gold from different people to create a way forward that’s a workable and effective compromise.

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    4. Simple assertion

    You have the right to be treated with respect and consideration, and coolly asserting that right is a powerful strategy.

    To do that you need to watch that things don’t get overly complex – the more complicated you make things the more complex it’ll be for people to unravel and the more complex it’ll be to communicate clearly.  Keep things simple (jot down bullet points if it helps) and figure out the simplest, most effective way to move forwards.

    If you’re in a leadership position there’s often a point where the debate needs to be over, and you need to communicate that in a way that engages rather alienates.  You might not have all the answers, but you need to be confident enough to be able to make a good decision.  Then your job is to let people know coolly, simply and unambiguously what the facts are, the way forwards and what’s expected.

    5. Be ready to be wrong

    If you’re wrong, admit it.  Don’t hang on to your position just for the sake of wanting to be right – that’ll just get you into more hot water, is sure to waste everyone’s time and will probably end up with you looking or feeling silly.

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    Don’t make the mistake of thinking being wrong is undesirable, it isn’t.  Allowing yourself to be wrong shows that you’re switched on enough to do the best thing for all concerned and find the best route through.  It demonstrates that you’re lead by integrity and are willing to take on new ideas if they work better, even if that flies in the face of what you were thinking previously.

    Be ready to be wrong – that’s how you grow.

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    Steve Errey

    Steve is a confidence coach who helps leaders build confidence.

    New Years Resolutions Don’t Work – Here’s Why How to Be Confident: 62 Proven Ways to Build Self-Confidence 7 Ways to Stop Being Treated Like a Doormat I Like You a Lot How To Muster Your Confidence And Tell Someone You Like Them Stuck in Rewind. 7 Beliefs That Will Help When You Get Stuck

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    Last Updated on July 16, 2019

    7 Ways to Get Rid of Negative Energy and Become Positive

    7 Ways to Get Rid of Negative Energy and Become Positive

    Negativity affects ourselves and everyone around us. It limits our potential to become something great and live a fulfilling, purposeful life. Negativity has a tangible effect on our health, too. Research has shown that people who cultivate negative energy experience more stress, more sickness, and less opportunity over the course of their lives than those who choose to live positively.

    When we make a decision to become positive, and follow that decision up with action, we will begin to encounter situations and people that are also positive. The negative energy gets edged out by all positive experiences. It’s a snowball effect.

    Although negative and positive thoughts will always exist, the key to becoming positive is to limit the amount of negativity that we experience by filling ourselves up with more positivity.

    Here are some ways to get rid of negativity and become more positive.

    1. Become Grateful for Everything

    When life is all about us, it’s easy to believe that we deserve what we have. An attitude of entitlement puts us at the center of the universe and sets up the unrealistic expectation that others should cater to us, our needs, and our wants. This vain state of existence is a surefire way to set yourself up for an unfulfilled life of negativity.

    People living in this sort of entitlement are “energy suckers”–they are always searching for what they can get out of a situation. People that don’t appreciate the nuances of their lives live in a constant state of lacking. And it’s really difficult to live a positive life this way.

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    When we begin to be grateful and appreciate everything in our lives–from the small struggles that make us better, to the car that gets us from A to B every day–we shift our attitude from one of selfishness, to one of appreciation. This appreciation gets noticed by others, and a positive harmony begins to form in our relationships.

    We begin to receive more of that which we are grateful for, because we’ve opened ourselves up to the idea of receiving, instead of taking. This will make your life more fulfilling, and more positive.

    2. Laugh More, Especially at Yourself

    Life gets busy, our schedules fill up, we get into relationships, and work can feel task oriented and routine-driven at times. Being human can feel more like being a robot. But having this work-driven, serious attitude often results in negative and performance oriented thinking.

    Becoming positive means taking life less seriously and letting yourself off the hook. This is the only life that you get to live, why not lighten up your mood?

    Laughter helps us become positive by lightening our mood and reminding us not to take life so seriously. Are you sensitive to light sarcasm? Do you have trouble laughing at jokes? Usually, people who are stressed out and overly serious get most offended by sarcasm because their life is all work and no play.

    If we can learn to laugh at ourselves and our mistakes, life will become more of an experiment in finding out what makes us happy. And finding happiness means finding positivity.

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    3. Help Others

    Negativity goes hand in hand with selfishness. People that live only for themselves have no higher purpose in their lives. If the whole point of this world is only to take care of yourself and no one else, the road to a long-term fulfillment and purpose is going to be a long one.

    Positivity accompanies purpose. The most basic way to create purpose and positivity in your life is to begin doing things for others. Start small; open the door for the person in front of you at Starbucks or ask someone how their day was before telling them about yours.

    Helping others will give you an intangible sense of value that will translate into positivity. And people might just appreciate you in the process.

    4. Change Your Thinking

    We can either be our best coach or our best enemy. Change starts from within. If you want to become more positive, change the wording of your thoughts. We are the hardest on ourselves, and a stream of negative self talk is corrosive to a positive life.

    The next time you have a negative thought, write it down and rephrase it with a positive spin. For example, change a thought like, “I can’t believe I did so horribly on the test–I suck.” to “I didn’t do as well as I hoped to on this test. But I know I’m capable and I’ll do better next time.”

    Changing our self-talk is powerful.

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    5. Surround Yourself with Positive People

    We become most like the people that we surround ourselves with. If our friend group is full of negative energy-suckers and drama queens, we will emulate that behavior and become like them. It is very difficult to become more positive when the people around us don’t support or demonstrate positive behavior.

    As you become more positive, you’ll find that your existing friends will either appreciate the new you or they will become resistant to your positive changes. This is a natural response.

    Change is scary; but cutting out the negative people in your life is a huge step to becoming more positive. Positive people reflect and bounce their perspectives onto one another. Positivity is a step-by-step process when you do it solo, but a positive group of friends can be an escalator.

    6. Get into Action

    Negative thoughts can be overwhelming and challenging to navigate. Negativity is usually accompanied by a “freak-out” response, especially when tied to relationships, people and to worrying about the future. This is debilitating to becoming positive and usually snowballs into more worry, more stress and more freak-outs.

    Turn the negative stress into positive action. The next time you’re in one of these situations, walk away and take a break. With your eyes closed, take a few deep breaths. Once you’re calm, approach the situation or problem with a pen and pad of paper. Write out four or five actions or solutions to begin solving the problem.

    Taking yourself out of the emotionally charged negative by moving into the action-oriented positive will help you solve more problems rationally and live in positivity

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    7. Take Full Responsibility, Stop Being the Victim

    You are responsible for your thoughts.

    People that consistently believe that things happen to them handicap themselves to a victim mentality. This is a subtle and deceptive negative thought pattern. Phrases like “I have to work” or “I can’t believe he did that to me” are indicators of a victim mentality. Blaming circumstances and blaming others only handicaps our decision to change something negative into something positive.

    Taking full responsibility for your life, your thoughts and your actions is one of the biggest steps in creating a more positive life. We have unlimited potential within to create our own reality, change our life, and change our thoughts. When we begin to really internalize this, we discover that no one can make us feel or do anything. We choose our emotional and behavioral response to people and circumstances.

    Make positive choices in favor of yourself.

    “Watch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habit. Watch your habits; they become character. Watch your character; it becomes your destiny” ― Lao Tzu

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    Featured photo credit: Brooke Cagle via unsplash.com

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