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How to Complain Successfully (and Get Results)

How to Complain Successfully (and Get Results)

The fridge has packed up, your running machine has begun to smoke, and your disk drive is not opening. We all end up with one or two faulty products. Sometimes, it is our own fault and we have to accept it. But other times we have a suspicion that we are not the ones in the wrong.

First, let’s check to see if you have a valid right to complain.

At the end of the day, there is no point complaining if you don’t have cause to do so. There is a general set of rules set out by the Sale of Goods act 1979, which discusses the rules of trading goods. It can be summarized as follows:

  • Is the product fit for the purpose it was designed for?
  • Does the product come as it was described?
  • Is the product of satisfactory quality?

If the answer to any of these questions is ‘no’, it is likely you are in a decent position to demand a refund, replacement or repair. There is more criteria covered in the Sale of Goods act, but generally, if it wasn’t your fault and you didn’t know about a problem, you have a case.

What do you want to achieve from the complaint?

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One of the strongest things you can do when confronting a business with a complaint is to demand something. This could be a full refund, a partial refund, a replacement, repair, or even compensation above and beyond the price of the goods if you feel you have suffered as a result. Think about what action you will accept from the company as a fix for the problem.

The Complaint Timeline

To make this as simple as possible, a timeline can be created from the information given to us from the Sale of Goods act. Remember that even if the warranty runs out, you are automatically covered by these rules:

< 1 month – if you have had the product for less than a month, you can expect to receive a full refund for most products. In retail terms, up until a month has passed you are still saying “I haven’t accepted the product is right yet.”

< 6 months – Up until the 6-month period has passed, the Sale of Goods act, together with the Sale and Supply of Goods to Consumer Regulations 2003 tell us that it is up to the shop/trader to prove that the fault is not theirs. This effectively means that they are guilty until they have proved otherwise. At this point, you can expect to receive a refund or repair.

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< 6 years – Yes, there is still a case for goods that have gone awry even up to 6 years. If it is reasonable that the product should last at least 6 years (a £3000 refrigerator!), and YOU can prove that the fault is due to the trader, you are in for fighting chance. However, you may have to settle for a partial refund or repair since the time has been so long from purchase.

Get your weapons ready

Before complaining, you will want to gather your shield and sword by assembling any paperwork, receipts, and proof of purchase you have from the transaction. Take pictures of the flaw and spend some time searching online for information about the problem. There may be a solution available or you can read up on how others have reacted to the same problem (the famous XBOX 360 ‘Red Rings’ still haunt thousands of gamers today). All of this can help you when you begin communicating and complaining to the trader.

You are ready to complain

You will want to start by making contact with the trader to make your complaint (whomever you signed a contract with and gave money to for the product). Call them or send them an email and tell them quite clearly that you “wish to complain” about a product. Explain the circumstance and be sure to get the name of the person you are speaking to. (You don’t want to have to explain yourself over and over again to multiple people).

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At this point, the trader has up to 8 weeks to respond to your complaint by law. You can always send reminder emails but try to remain calm…and keep it clean!

Heating it up

Whilst many businesses would have heard customers quote the Sale of Goods act, it is definitely worth bringing up. Ask to speak to a manager or even contact the director of the company if you can find a contact number for them. (Type the business name into LinkedIn, chances are is he/she has an account ;-)

If even complaining to people higher up in the company does not work, you can start to introduce the threat of further action.

“I’m seriously considering calling ‘Watchdog’ if action is not taken soon!”

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Ouch!…That will get their attention.

That’s a right hook if ever I saw one! Keep it up with another phone call and give it a more few days, but if nothing happens still, it’s time to get serious.

When it gets serious

When there seems to be nothing more you can do to get the solution you want, it is time to call in reinforcements. Getting in touch with Watchdog or with an Ombudsman Service (for financial services complaints) will give you the support you need throughout your complaining process. Watchdog may also publically shame the trader and be able to warn other possible customers to stay away!

Another course of extreme action is to file in small claims court, which will accept cases up to £3,000.

Hopefully, this has shown you how to complain and get results. For more in depth information on your consumer rights, these websites may be helpful:

Featured photo credit:  Angry man screaming via Shutterstock

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Last Updated on March 25, 2020

How to Crush Your Lack of Motivation and Always Stay Motivated

How to Crush Your Lack of Motivation and Always Stay Motivated

How many times have you not achieved your goals and let yourself down due to your lack of motivation? When you’re not wallowing in sadness and self-pity, you are too busy procrastinating till you can’t anymore and before you know it, you are part of vicious cycle of anxiety and stress.

Whether it’s losing weight or bringing your business to fruition – motivation is essential for growth and success in every sphere of our lives.

That said, it is not easy staying motivated. In order to constantly stay motivated, you need to take ownership of your life and consciously make efforts in that direction.

Well, it’s never too late to take matters in your hands and change the course of your life. Here are 11 effective ways to crush your lack of motivation and always stay motivated:

1. Write Your Goals

The power of writing goals down has always been underestimated. Why write when you can remember, right? Wrong.

Our thoughts are all over the place and the first step to achieve your goals is to organize your thoughts. So, write your goals down, however big or small they might be. Make them as specific as possible and assign deadlines to each of them.

As you write them down and revisit them regularly, they get further drilled in your head, taking you closer to your goals. Doing this small exercise helps you to remain focused, motivated and lets you track your progress with ease.

Start today – take to your laptop or a diary and get down to writing what you wish to achieve in life.

2. Beat Procrastination

Your lack of motivation and procrastination go hand in hand. Every time you procrastinate, your motivation levels take a greater hit. The only way to bring an end to this loop is to stop procrastinating.

Next time you find yourself putting off something for ‘later’, stop and assess the reasons behind it. Get to the root of the cause and eliminate it in order to overcome this poor habit of procrastinating which is sabotaging your life and mental health.

Take a look at this guide and learn how to beat procrastination:

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What Is Procrastination (And the Complete Guide to Stop Procrastinating)

When you finally overcome procrastination, you will realize the positive impact it has on your mood and motivation levels.

3. Celebrate Small Wins

In the quest to achieve the bigger goals in life, we often forget to celebrate the smaller wins along the way. An achievement is an achievement – be it big or small, it deserves to be acknowledged and celebrated.

Finished a project on time? Reward yourself. Managed to run on the treadmill for a good one hour? Pat yourself on the back. Found time to meditate? Celebrate it.

It is these small achievements that reinstate that we are on the right path and take us one step closer to the bigger goals.

So, get into the habit of recognizing and appreciating small wins. You will be surprised to see how this practice helps you stay motivated.

4. Practice Gratitude

It’s easier to whine about what we don’t have rather than counting our blessings. Isn’t it?

Making gratefulness a part of your life is a very important step to retain high motivational levels. It revitalizes our spirits and renews our enthusiasm for life.

So, how do you practice gratitude? For starters, keep a gratitude journal to jot down what you are grateful for, express your gratitude to people you love and spread positivity wherever you go. If you need some inspiration to be thankful for, here it is:

60 Things To Be Thankful For In Life

By doing so, you begin to focus more on what you have rather than what you don’t and that is a great start to stay motivated.

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5. Be Optimistic

Life is not always hunky dory. There will be bad days when things aren’t going in your favor, when you feel lost and all you want to do is give up.

At such times, instead of letting negativity take over your life, adopt an optimistic approach to life. Quit overthinking, ask the right questions and focus on finding solutions.

Yes, there will be hurdles along the way but if you hang on to positive affirmations and hopes, the journey will be a lot smoother. So, with every passing day, sow the seeds of positivity and you are sure to build a positive environment around you.

6. Don’t Dwell on the Past

A lot of times, our lack of motivation stems from the habit of dwelling on the past. This gives rise to fear and regrets, preventing us from making progress in the present day.

Dwelling on the past is nothing but a waste of time. Understand that the past is long gone, and you cannot do anything to change that.

What you can do is make your present day worthwhile. Instead of looking back and having regrets, learn from your mistakes, forgive yourself and move on.

So, the next time you find your mind wandering off to the past, be determined to change the way you think and consciously concentrate on living in the present. This guide can help you:

10 Simple Steps To Let Go Of The Past

7. Face your Fears

You can never find motivation where there is fear. Identify the fear that is pulling you back and tackle it.

If you don’t face your fear head on, you cannot expect to conquer it and renew your motivation.

Ask yourself: What is stopping you? What are you scared of?

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Once you accept your fear, you can work on an action plan and think of solutions to overcome it. This article will give you some effective tips on conquering your fears:

How to Overcome Your Irrational Fears (That Stop You from Succeeding)

Seek external help if required but don’t choose to turn a blind eye over your fears – it will only aggravate matters.

8. Visualize your Success

You must have heard the famous quote, ‘see it to believe it’. That is exactly what visualization is about.

One of the most effective self-motivation techniques, visualizing the process to your desired outcome helps you move in a positive direction and achieve your goal.

Close your eyes and focus all your energies on the minutest of details that will take you where you want to reach. Doing this exercise everyday inspires you to keep going and not lose hope. The vision of attaining success will drive you to do better while instilling belief and confidence.

9. Find Inspiration

Can’t seem to find inspiration inwards? Don’t panic. There are plenty of external sources to gain inspiration from.

From motivational books and quotes to speeches, films and apps – it is a good idea to take help from motivational material to rekindle your spirits and regain your motivation.

Everyone is wired differently. For instance, a self-help book might work for your friend, but it might do nothing to move you. So, find what inspires you and turn to it when you are in desperate need for motivation.

Finding inspiration externally fills you with hope and sometimes that is all you need.

10. Enjoy Downtime

You are clearly exhausted with all the running you’re doing in life. So much, that you don’t even have time to stop and think what’s causing you so much unhappiness. All you know is that you are lacking motivation and everyday seems to have become a struggle.

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Now, that’s certainly not how you should live the rest of your life.

You need to schedule downtime for yourself, relax and give your mind and body some rest. Take a vacation, indulge in hobbies, meet some friends, put your hair down and stop with all the overthinking. It is important to do things that make you happy in order to think clearly and stay motivated.

11. Meditate Regularly

Meditation lets you take control of your mind. It improves focus and concentration while helping you relax.

Whenever you have had a tough day or find your thoughts going places, the best way to calm yourself down is by closing your eyes and meditating. It helps you to remove all the unnecessary frills in life and keeps you on the right track.

Include meditation in your daily schedule and you are sure to see an improvement in your productivity and motivation.

The Bottom Line

Practicing these simple exercises isn’t the tough part, what’s tough is religiously doing them every day.

However, don’t expect to get rid of your lack of motivation overnight. There will still be days when you will be low on energy but by making these conscious efforts to stay motivated, you are sure to see a vast change in your perspective and your response to bad days.

So, start today and be committed to making a positive change in your life.

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Featured photo credit: Sonnie Hiles via unsplash.com

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