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How to Complain Successfully (and Get Results)

How to Complain Successfully (and Get Results)

The fridge has packed up, your running machine has begun to smoke, and your disk drive is not opening. We all end up with one or two faulty products. Sometimes, it is our own fault and we have to accept it. But other times we have a suspicion that we are not the ones in the wrong.

First, let’s check to see if you have a valid right to complain.

At the end of the day, there is no point complaining if you don’t have cause to do so. There is a general set of rules set out by the Sale of Goods act 1979, which discusses the rules of trading goods. It can be summarized as follows:

  • Is the product fit for the purpose it was designed for?
  • Does the product come as it was described?
  • Is the product of satisfactory quality?

If the answer to any of these questions is ‘no’, it is likely you are in a decent position to demand a refund, replacement or repair. There is more criteria covered in the Sale of Goods act, but generally, if it wasn’t your fault and you didn’t know about a problem, you have a case.

What do you want to achieve from the complaint?

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One of the strongest things you can do when confronting a business with a complaint is to demand something. This could be a full refund, a partial refund, a replacement, repair, or even compensation above and beyond the price of the goods if you feel you have suffered as a result. Think about what action you will accept from the company as a fix for the problem.

The Complaint Timeline

To make this as simple as possible, a timeline can be created from the information given to us from the Sale of Goods act. Remember that even if the warranty runs out, you are automatically covered by these rules:

< 1 month – if you have had the product for less than a month, you can expect to receive a full refund for most products. In retail terms, up until a month has passed you are still saying “I haven’t accepted the product is right yet.”

< 6 months – Up until the 6-month period has passed, the Sale of Goods act, together with the Sale and Supply of Goods to Consumer Regulations 2003 tell us that it is up to the shop/trader to prove that the fault is not theirs. This effectively means that they are guilty until they have proved otherwise. At this point, you can expect to receive a refund or repair.

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< 6 years – Yes, there is still a case for goods that have gone awry even up to 6 years. If it is reasonable that the product should last at least 6 years (a £3000 refrigerator!), and YOU can prove that the fault is due to the trader, you are in for fighting chance. However, you may have to settle for a partial refund or repair since the time has been so long from purchase.

Get your weapons ready

Before complaining, you will want to gather your shield and sword by assembling any paperwork, receipts, and proof of purchase you have from the transaction. Take pictures of the flaw and spend some time searching online for information about the problem. There may be a solution available or you can read up on how others have reacted to the same problem (the famous XBOX 360 ‘Red Rings’ still haunt thousands of gamers today). All of this can help you when you begin communicating and complaining to the trader.

You are ready to complain

You will want to start by making contact with the trader to make your complaint (whomever you signed a contract with and gave money to for the product). Call them or send them an email and tell them quite clearly that you “wish to complain” about a product. Explain the circumstance and be sure to get the name of the person you are speaking to. (You don’t want to have to explain yourself over and over again to multiple people).

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At this point, the trader has up to 8 weeks to respond to your complaint by law. You can always send reminder emails but try to remain calm…and keep it clean!

Heating it up

Whilst many businesses would have heard customers quote the Sale of Goods act, it is definitely worth bringing up. Ask to speak to a manager or even contact the director of the company if you can find a contact number for them. (Type the business name into LinkedIn, chances are is he/she has an account ;-)

If even complaining to people higher up in the company does not work, you can start to introduce the threat of further action.

“I’m seriously considering calling ‘Watchdog’ if action is not taken soon!”

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Ouch!…That will get their attention.

That’s a right hook if ever I saw one! Keep it up with another phone call and give it a more few days, but if nothing happens still, it’s time to get serious.

When it gets serious

When there seems to be nothing more you can do to get the solution you want, it is time to call in reinforcements. Getting in touch with Watchdog or with an Ombudsman Service (for financial services complaints) will give you the support you need throughout your complaining process. Watchdog may also publically shame the trader and be able to warn other possible customers to stay away!

Another course of extreme action is to file in small claims court, which will accept cases up to £3,000.

Hopefully, this has shown you how to complain and get results. For more in depth information on your consumer rights, these websites may be helpful:

Featured photo credit:  Angry man screaming via Shutterstock

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Last Updated on June 26, 2019

13 Ways Happy People Think and Feel Differently

13 Ways Happy People Think and Feel Differently

Let me begin by being 100% frank with you – everyone is capable of happiness.

Happiness is first a choice but it also takes persistence to maintain. Happiness is our birth right and my mission is to help as many people as I can live their happiest life.

My mission is to spread the message that everyone deserves happiness.

To live a happy life; however, you must do the work, gain the necessary knowledge, and increase your awareness.

You must fully embody this state and begin to think and feel happiness on every level of your being.

Often times, excuses present themselves and our mind gives us the reasons why we can’t be happy:

“I am too busy right now to focus on happiness”

“I will be happy when I finish school, when I have the money, when I am in the right relationship, when I have kids, when my children are older….”

“I would have had a happy life if this traumatic event had never happened”

“I don’t deserve happiness”

EVERYONE deserves happiness. The reason that you are here right now is because you have a purpose and you are on the earth to enjoy your journey.

Think BIGGER than your excuses. Push FARTHER than your complaints.

Don’t be pulled away from greatness. Get uncomfortable. At least these are what happy and successful people do on a daily basis.

If you would like to begin embodying this life-changing state, then… Here are the 13 ways happy people think and feel differently:

1. Happy People Put Happiness First

Happy people have made the decision that their end goal is happiness.

Every situation, event, bad day ultimately ends with happiness.

To them, happiness is equivalent to sleep and water – it is a necessity to their life. To live an unhappy life is to have never lived at all.

The happy person asks,

“What would be the point of living if every day and moment were filled with negativity?”

“Why would I deplete my energy on negativity when I expend less to be positive?”

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They make happy-based decisions which means in EVERY MOMENT they choose happiness.

If their circumstances can’t change then they instead change their perspective, they look for the silver lining in the negative.

Happy people don’t let negativity steal their moments away – a positive mindset always prevails.

If you ask a happy person how their day was, they will always answer your question with a highlight or a lesson learned.

2. Happy People Embrace Pain

I know what you are thinking –

“No one is ALWAYS happy”

or …

“Even happy people get in bad moods”

and …

These statements are absolutely accurate.

Happy people aren’t always happy and they DO get into bad moods. They get overwhelmed, they feel defeated, and their feelings get hurt.

Happy people aren’t invincible and they feel pain just like everyone else. The only difference between happy people and people who let negativity run their lives is that…

Happy people quickly acknowledge their pain and they make a decision to find a way to transform their pain into something greater. They also use these 13 simple ways to shake off the sadness.

Happy people admit the negativity they feel and they do what it takes to get back into their natural state: happiness.

When your end goal is happiness, then you will find a way to achieve it no matter how much strength you have to muster.

3. Happy People Have a Happy Self-Image

We all have an image in our minds that we subconsciously live up to.

The reason that change is so hard is because our subconscious mind is programmed to live by how we define ourselves.

How are you currently defining yourself?

For happy people, they see themselves with a smile, positive outlook, and/or a bounce in their step. When an event or situation arises that brings in a negative emotion, they quickly change their state to resemble their natural self-image.

When happy people are in a bad mood, it feels unusual to them because feeling negative isn’t aligned with how they see themselves. When they feel upset, they acknowledge the negativity and look for a solution to bring their emotions to the level of how they perceive themselves.

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Look at how you define yourself today – your mind and body are always trying to live up to the definition it is taught to believe.

Your body’s job is to keep you in a “normal” state because this is where it feels most comfortable.

If your self-image is happy, then your mind and body will naturally be brought back to where it feels at home. Your actions will be a clue to how you define yourself.

Take a look at this guide and learn to build positive self-image: How to Build Self Esteem (A Guide to Realize Your Hidden Power)

4. Happy People Have a Strong Support System

The happiest people know that it takes a village and they lean on others for support.

Happy people feel comfortable reaching out for help when they feel that their resistances are overpowering them. They quickly sense their negativity and they tell somebody.

Happy people ask for assistance when they can’t figure out a problem. Seeking help takes strength and it never gets in the way of their self-worth. Happy people appreciate the wisdom that their support system provides.

They have strong connections with the people who are close to them. They never trudge through tough times alone because jeopardizing their happiness for too long would be detrimental to their well-being.

5. Happy People Safeguard Their Minds from Negative Triggers

Warding off negativity is almost impossible when we live in a society that lives by what went wrong and feeds off of what could go wrong. News travels instantaneously so it would be unrealistic to shut this out of your life completely.

However, one strategy that happy people use to safeguard their minds is regulating their environment.

We have a lot of control on how we allow our environments to affect us. We can control our social media feed, the television shows and movies we watch, the books that we read, the people that we spend our time with, and the places that we hang out.

If happiness is your end goal, then take a good look at what is bringing you down. What triggers your unhappiness? See if there is anything in your environment that can be changed……

What we listen to, read, and who we hang out with influence our mind, what we think about, what we worry about, our reactions, and behaviors.

Happy people know what triggers a feeling of negativity and it feels out of alignment for them so they do what it takes to avoid it.

They might regulate their social media news feed to reflect the information that brings them positive energy. They might regulate the people that they spend their time with. It is important to hang out with like-minded people.

What are your triggers? How can you avoid the negativity in your environment?

These are ways that happy people regulate their environment and safeguard their minds: How to Stop the Negative Spin of Thoughts, Emotions and Actions

6. Happy People Know When to Say “No”

Happy people know when to sit one out and say “no.” They do this to protect their happiness and well-being.

Life gets overwhelming – a lot of people need our attention and the to do list can seem never ending.

Happy people give themselves permission to take the day off and they feel comfortable with saying “no” when their stress levels begin to climb. They understand that those around them aren’t benefiting from someone who is frazzled, overwhelmed, and tired.

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A happy person identifies their negative emotion and then they quickly treat it to bring themselves back to their “normal” state, so that they can be at their best for not only themselves but for those around them, too.

A simple “no” can ultimately mean many more “yes’s” in the future because happiness has a long battery life. You can take a look at Leo Babauta’s article The Gentle Art of Saying No and learn to say no.

7. Happy People Are Good Evaluators

Happy people can quickly sense when something is off with themselves or others. They are very intuitive to happiness levels. When someone isn’t quite right, they are the first ones to notice.

Being able to evaluate happiness means that you can identify when negativity is lingering around for too long.

We all have bad days; however, the happy person evaluates often and quickly intervenes.

In other words, happy people frequently evaluate their state and immediately change when their pessimism is overshadowing their joy.

8. Happy People Bring Other People Up

What goes on inside of us is mirrored into our physical world.

What we think about literally consumes our life and is displayed in our work, relationships, and attitude.

Happy people naturally feel good inside and about themselves so they treat others the way that they treat themselves. It never feels forced to give a compliment or to help out a stranger.

When we are truly happy with ourselves, everyone around us has a better experience. Happy people are kind to themselves and because of this, it feels natural to them to want to make others’ happy, too.

9. Happy People Go After Their Dreams

Happy people are always following the joyful path. They make happy-based decisions and because of this, they always end up where they want to be.

It’s absolutely impossible to be happy by following an undesirable path, which is quite opposite for unhappy people.

Most people journey through life on a path they think they are “supposed” to be own. Warning signs (negativity) are often ignored because they truly believe that these feelings are a normal part of life.

Negativity is NOT normal.

The happiest people investigate the negativity in their life and quickly analyze the results. This process allows them to get back on the joyful path which ends in a desirable outcome.

Follow your happiness and your dreams will come true (If that isn’t motivation then I don’t know what is!)

In addition to happiness, here are 14 amazing things that happen when you live your passion.

10. Happy People Never Sweat the Small Stuff

The only expectation that the happy person has is that they remain in a joyful state.

They rarely have expectations for the events and people in their lives because they know that this is a sure way to get let down.

The happiest people take life as it comes – you could say that they roll with the punches. When you don’t have expectations, then you can just sit back and watch how beautifully life unfolds.

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Happy people understand that bad things are inevitable, they are a part of life – The car will break, the kids will make mistakes, people will be late, and dinner will burn.

If it’s not anything seriously affecting their lives, then they don’t give their energy to it.

11. Happy People Rarely Have to Prove That They Are Right

Happy people remember that it’s more important to live up to what they believe. When you live your life aligned with your belief system, then there is no need to explain or prove yourself to others.

Differences in opinions are inevitable, but the happiest of people know it’s wasted energy to defend their position.

It is more effective to simply show people, through actions, how you think, feel, and what you believe.

Energy is saved, arguments are diminished, and credibility/respect are gained when we live by what we believe.

12. Happy People Smile (Even When They Don’t Want To)

Smiling is one of the healthiest things we can do; and happy people use this simple trick quite often.

It has been proven that smiling has the ability to boost your immune system, decrease stress levels, and can even make you look younger. The benefits of smiling have even been backed up by science.[1]

Better yet, smiling is contagious. When you engage in a quick smile, you are likely to brighten someone else’s day along with your own. It is no wonder why happy people smile often!

13. Happy People Live Life in the Present Moment

When we are genuinely happy, we are living for the moment.

Happy people let go of the past, enjoy the present, and look forward to the future. They take the moments for what they are worth – they only invest their energy in what feels right to them.

These tips on How to Live in the Moment and Stop Worrying About the Past or Future maybe helpful for you.

Everyone is capable of living a happy-centered life. You deserve a life that you desire – your dream life. All you have to start doing is make happy-based decisions TODAY.

In every moment, decide on what makes you happy – decide on what gets you excited. Stop doing what you don’t love, don’t listen to the people that you dislike.

If you are engaging in something that isn’t bringing you joy, then quit doing it. Listen to your heart, stop ignoring the warning signs (negativity) because they are there for a reason.

Final Thoughts

I have observed, studied, and interviewed some of the happiest and most successful people along with some of the most miserable and self-loathing.

It starts with one decision – happiness.

The happiest, most successful people choose happiness with EACH and EVERY decision. And you can start doing this today.

Featured photo credit: Autumn Goodman via unsplash.com

Reference

[1] Harvard Business Review: The Science Behind the Smile

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