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How To Communicate With Irrational And Angry People

How To Communicate With Irrational And Angry People

Trying to get through to someone who is angry or acting irrationally can be very frustrating. It’s also easy to dismiss their anger or write them off. However, in business and in life that is not always an option.

There are some ways to defuse someone’s anger and bring them back into a more rational frame of mind. So here are a few simple things anyone can do to calm a situation down.

Don’t get worked up

Remain calm. When people are angry don’t respond with anger. This will make them feel their anger is justified and simply fuels further anger. This will escalate the situation. Your goal is to calm them down.

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Take a deep breath. Remember the person is not angry at you, but often with something completely different. You’re just the recipient of their free-floating hostility. Keep calm and they’ll work through the anger. They could just need someone to listen to them. Calmly hear them out and that could be all they need.

Put yourself in their shoes

You never know what is going on behind the doors of someone else’s life. This could be the worst day of their life. They could have gotten some terrible news. They could be dealing with a major life change. Listen to what they’re saying.

Try to put yourself into their situation for a just a moment. Think about how you’d feel if your cat just died or your significant other just dumped you or you lost your job. Everyone has bad days and on those days we have to talk to people. This could be one of those days.

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Be clear and concise

Language barriers and jargon can lead to frustration. If someone doesn’t speak the same language as you, be patient with them, they may not know all the words you do. Find smaller, simple words to ease the language barrier.

Each industry has its own terminology, it’s called jargon. And just because you understand what something means, there is no guarantee the person you’re talking to will. Try to avoid jargon and use plain language.

Use their name

People don’t like to be thought of as a number or just another faceless consumer. Address them by their name and make a personal connection. Try to make them special even in the tiniest of ways. Make them feel that you care about their problem and talk to them like a person.

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You’re here to help

Life is rough and we’re all in this together. Show them that you care. We all have days where we need someone to reach out and help us. The cause of anger or irrational behavior can be stress or sadness about something unrelated.

Empathize with the person and let them see that you care. You feel their pain. You understand the anger and you’re here to help them out. They have a problem and you’re here to fix it.

There is no better feeling than when someone is taking care of you. I’ve seen anger melt away when the person knew I was there to solve their problems and make things better for them. Be that problem solver!

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Realize sometimes there is no winning

Sometimes, no matter how hard you try, there is no way to get through to someone being irrational. If they’re irrational and angry they may just need to vent and get it out of their system. In this case, just let them do so. Endure the fury and once they’ve let the anger go, they may be much more reasonable.

Unfortunately, there are some cases where no matter what you do, you still won’t get through to them. In this case, let it go. You can only do as much as you can.

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Last Updated on August 12, 2019

13 Things Mentally Strong People Don’t Do

13 Things Mentally Strong People Don’t Do

Mentally strong people have healthy habits. They manage their emotions, thoughts, and behaviors in ways that set them up for success in life.

Take a look at these 13 things that mentally strong people don’t do so that you too can become mentally stronger.

1. They Don’t Waste Time Feeling Sorry for Themselves

Mentally strong people don’t sit around feeling sorry about their circumstances or how others have treated them. Instead, they take responsibility for their role in life and understand that life isn’t always easy or fair.

2. They Don’t Give Away Their Power

They don’t allow others to control them, and they don’t give someone else power over them. They don’t say things like, “My boss makes me feel bad,” because they understand that they are in control over their own emotions and they have a choice in how they respond.

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3. They Don’t Shy Away from Change

Mentally strong people don’t try to avoid change. Instead, they welcome positive change and are willing to be flexible. They understand that change is inevitable and believe in their abilities to adapt.

4. They Don’t Waste Energy on Things They Can’t Control

You won’t hear a mentally strong person complaining over lost luggage or traffic jams. Instead, they focus on what they can control in their lives. They recognize that sometimes, the only thing they can control is their attitude.

5. They Don’t Worry About Pleasing Everyone

Mentally strong people recognize that they don’t need to please everyone all the time. They’re not afraid to say no or speak up when necessary. They strive to be kind and fair, but can handle other people being upset if they didn’t make them happy.

6. They Don’t Fear Taking Calculated Risks

They don’t take reckless or foolish risks, but don’t mind taking calculated risks. Mentally strong people spend time weighing the risks and benefits before making a big decision, and they’re fully informed of the potential downsides before they take action.

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7. They Don’t Dwell on the Past

Mentally strong people don’t waste time dwelling on the past and wishing things could be different. They acknowledge their past and can say what they’ve learned from it.

However, they don’t constantly relive bad experiences or fantasize about the glory days. Instead, they live for the present and plan for the future.

8. They Don’t Make the Same Mistakes Over and Over

Mentally strong people accept responsibility for their behavior and learn from their past mistakes. As a result, they don’t keep repeating those mistakes over and over. Instead, they move on and make better decisions in the future.

9. They Don’t Resent Other People’s Success

Mentally strong people can appreciate and celebrate other people’s success in life. They don’t grow jealous or feel cheated when others surpass them. Instead, they recognize that success comes with hard work, and they are willing to work hard for their own chance at success.

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10. They Don’t Give Up After the First Failure

Mentally strong people don’t view failure as a reason to give up. Instead, they use failure as an opportunity to grow and improve. They are willing to keep trying until they get it right.

11. They Don’t Fear Alone Time

Mentally strong people can tolerate being alone and they don’t fear silence. They aren’t afraid to be alone with their thoughts and they can use downtime to be productive.

They enjoy their own company and aren’t dependent on others for companionship and entertainment all the time but instead can be happy alone.

12. They Don’t Feel the World Owes Them Anything

Mentally strong people don’t feel entitled to things in life. They weren’t born with a mentality that others would take care of them or that the world must give them something. Instead, they look for opportunities based on their own merits.

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13. They Don’t Expect Immediate Results

Whether they are working on improving their health or getting a new business off the ground, mentally strong people don’t expect immediate results. Instead, they apply their skills and time to the best of their ability and understand that real change takes time.

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Featured photo credit: Candice Picard via unsplash.com

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