Advertising
Advertising

How To Communicate With Irrational And Angry People

How To Communicate With Irrational And Angry People

Trying to get through to someone who is angry or acting irrationally can be very frustrating. It’s also easy to dismiss their anger or write them off. However, in business and in life that is not always an option.

There are some ways to defuse someone’s anger and bring them back into a more rational frame of mind. So here are a few simple things anyone can do to calm a situation down.

Don’t get worked up

Remain calm. When people are angry don’t respond with anger. This will make them feel their anger is justified and simply fuels further anger. This will escalate the situation. Your goal is to calm them down.

Advertising

Take a deep breath. Remember the person is not angry at you, but often with something completely different. You’re just the recipient of their free-floating hostility. Keep calm and they’ll work through the anger. They could just need someone to listen to them. Calmly hear them out and that could be all they need.

Put yourself in their shoes

You never know what is going on behind the doors of someone else’s life. This could be the worst day of their life. They could have gotten some terrible news. They could be dealing with a major life change. Listen to what they’re saying.

Try to put yourself into their situation for a just a moment. Think about how you’d feel if your cat just died or your significant other just dumped you or you lost your job. Everyone has bad days and on those days we have to talk to people. This could be one of those days.

Advertising

Be clear and concise

Language barriers and jargon can lead to frustration. If someone doesn’t speak the same language as you, be patient with them, they may not know all the words you do. Find smaller, simple words to ease the language barrier.

Each industry has its own terminology, it’s called jargon. And just because you understand what something means, there is no guarantee the person you’re talking to will. Try to avoid jargon and use plain language.

Use their name

People don’t like to be thought of as a number or just another faceless consumer. Address them by their name and make a personal connection. Try to make them special even in the tiniest of ways. Make them feel that you care about their problem and talk to them like a person.

Advertising

You’re here to help

Life is rough and we’re all in this together. Show them that you care. We all have days where we need someone to reach out and help us. The cause of anger or irrational behavior can be stress or sadness about something unrelated.

Empathize with the person and let them see that you care. You feel their pain. You understand the anger and you’re here to help them out. They have a problem and you’re here to fix it.

There is no better feeling than when someone is taking care of you. I’ve seen anger melt away when the person knew I was there to solve their problems and make things better for them. Be that problem solver!

Advertising

Realize sometimes there is no winning

Sometimes, no matter how hard you try, there is no way to get through to someone being irrational. If they’re irrational and angry they may just need to vent and get it out of their system. In this case, just let them do so. Endure the fury and once they’ve let the anger go, they may be much more reasonable.

Unfortunately, there are some cases where no matter what you do, you still won’t get through to them. In this case, let it go. You can only do as much as you can.

More by this author

How To Communicate With Irrational And Angry People Save Money: Upgrade Yourself Measure Twice, Cut Once: The Importance of Project Planning Change…The Only Constant Review – Lose It

Trending in Communication

1 13 Helping Points When Things Don’t Go Your Way 2 How to Break Free From Negative Thinking for Good 3 15 Simple Things You Can Do to Boost Your Daily Motivation 4 How to Say No When You Know You Say Yes Too Often 5 Feeling Super Stressed? Do This Daily Routine Every Day

Read Next

Advertising
Advertising
Advertising

Last Updated on September 18, 2020

13 Helping Points When Things Don’t Go Your Way

13 Helping Points When Things Don’t Go Your Way

For the original article by Celestine: 13 Helping Points When Things Don’t Go Your Way

“We all have problems. The way we solve them is what makes us different.” ~Unknown

“It’s not stress that kills us, it is our reaction to it.” – Hans Selye

Have you ever experienced moments when things just don’t go your way? For example, losing your keys, accidentally spilling your drink, waking up late, missing your buses/trains, forgetting to bring your things, and so on?

You’re not alone. All of us, myself included, experience times when things don’t go as we expect.

Here is my guide on how to deal with daily setbacks.

1. Take a step back and evaluate

When something bad happens, take a step back and evaluate the situation. Some questions to ask yourself:

  1. What is the problem?
  2. Are you the only person facing this problem in the world today?
  3. How does this problem look like at an individual level? A national level? On a global scale?
  4. What’s the worst possible thing that can happen to you as a result of this?
  5. How is it going to impact your life in the next 1 year? 5 years? 10 years?

Doing this exercise is not to undermine the problem or disclaiming responsibility, but to consider different perspectives, so you can adopt the best approach for it. Most problems we encounter daily may seem like huge issues when they crop up, but most, if not all, don’t have much impact in our life beyond that day.

Advertising

2. Vent if you have to, but don’t linger on the problem

If you feel very frustrated and need to let off some steam, go ahead and do that. Talk to a friend, complain, crib about it, or scream at the top of your lungs if it makes you happy.

At the same time, don’t get caught up with venting. While venting may temporarily relieve yourself, it’s not going to solve the problem ultimately. You don’t want to be an energy vampire.

Vent if there’s a need to, but do it for 15 to 20 minutes. Then move on.

3. Realize there are others out there facing this too

Even though the situation may be frustrating, you’re not alone. Remember there are almost 7 billion people in the world today, and chances are that other people have faced the same thing before too. Knowing it’s not just you helps you to get out of a self-victimizing mindset.

4. Process your thoughts/emotions

Process your thoughts/emotions with any of the four methods:

  1. Journal. Write your unhappiness in a private diary or in your blog. It doesn’t have to be formal at all – it can be a brain dump on rough paper or new word document. Delete after you are done.
  2. Audio taping. Record yourself as you talk out what’s on your mind. Tools include tape recorder, your PC (Audacity is a freeware for recording/editing audio) and your mobile (most mobiles today have audio recording functions). You can even use your voice mail for this. Just talking helps you to gain awareness of your emotions. After recording, play back and listen to what you said. You might find it quite revealing.
  3. Meditation. At its simplest form, meditation is just sitting/lying still and observing your reality as it is – including your thoughts and emotions. Some think that it involves some complex mambo-jumbo, but it doesn’t.
  4. Talking to someone. Talking about it with someone helps you work through the issue. It also gets you an alternate viewpoint and consider it from a different angle.

5. Acknowledge your thoughts

Don’t resist your thoughts, but acknowledge them. This includes both positive and negative thoughts.

By acknowledging, I mean recognizing these thoughts exist. So if say, you have a thought that says, “Wow, I’m so stupid!”, acknowledge that. If you have a thought that says, “I can’t believe this is happening to me again”, acknowledge that as well.

Advertising

Know that acknowledging the thoughts doesn’t mean you agree with them. It’s simply recognizing the existence of said thoughts so that you can stop resisting yourself and focus on the situation on hand.

6. Give yourself a break

If you’re very stressed out by the situation, and the problem is not time sensitive, then give yourself a break. Take a walk, listen to some music, watch a movie, or get some sleep. When you’re done, you should feel a lot more revitalized to deal with the situation.

7. Uncover what you’re really upset about

A lot of times, the anger we feel isn’t about the world. You may start off feeling angry at someone or something, but at the depth of it, it’s anger toward yourself.

Uncover the root of your anger. I have written a five part anger management series on how to permanently overcome anger.

After that, ask yourself: How can you improve the situation? Go to Step #9, where you define your actionable steps. Our anger comes from not having control on the situation. Sitting there and feeling infuriated is not going to change the situation. The more action we take, the more we will regain control over the situation, the better we will feel.

8. See this as an obstacle to be overcome

As Helen Keller once said,

“Character cannot be developed in ease and quiet. Only through experiences of trial and suffering can the soul be strengthened, vision cleared, ambition inspired and success achieved.”

Whatever you’re facing right now, see it as an obstacle to be overcome. In every worthy endeavor, there’ll always be countless obstacles that emerge along the way. These obstacles are what separate the people who make it, and those who don’t. If you’re able to push through and overcome them, you’ll emerge a stronger person than before. It’ll be harder for anything to get you down in the future.

9. Analyze the situation – Focus on actionable steps

In every setback, there are going to be things that can’t be reversed since they have already occurred. You want to focus on things that can still be changed (salvageable) vs. things that have already happened and can’t be changed. The only time the situation changes is when you take steps to improve it. Rather than cry over spilt milk, work through your situation:

  1. What’s the situation?
  2. What’s stressing you about this situation?
  3. What are the next steps that’ll help you resolve them?
  4. Take action on your next steps!

After you have identified your next steps, act on them. The key here is to focus on the actionable steps, not the inactionable steps. It’s about regaining control over the situation through direct action.

10. Identify how it occurred (so it won’t occur again next time)

A lot of times we react to our problems. The problem occurs, and we try to make the best out of what has happened within the context. While developing a healthy coping mechanism is important (which is what the other helping points are on), it’s also equally important, if not more, to understand how the problem arose. This way, you can work on preventing it from taking place next time, vs. dealing reactively with it.

Most of us probably think the problem is outside of our control, but reality is most of the times it’s fully preventable. It’s just a matter of how much responsibility you take over the problem.

For example, for someone who can’t get a cab for work in the morning, he/she may see the problem as a lack of cabs in the country, or bad luck. However, if you trace to the root of the problem, it’s probably more to do with (a) Having unrealistic expectations of the length of time to get a cab. He/she should budget more time for waiting for a cab next time. (b) Oversleeping, because he/she was too tired from working late the previous day. He/she should allocate enough time for rest next time. He/she should also pick up better time management skills, so as to finish work in lesser time.

11. Realize the situation can be a lot worse

No matter how bad the situation is, it can always be much worse. A plus point vs. negative point analysis will help you realize that.

Advertising

12. Do your best, but don’t kill yourself over it

No matter how bad your situation may seem, do your best, but don’t kill yourself over it. Life is too beautiful to worry so much over daily issues. Take a step back (#1), give yourself a break if you need to (#6), and do what you can within your means (#9). Everything else will unfold accordingly. Worrying too much about the outcome isn’t going to change things or make your life any better.

13. Pick out the learning points from the encounter

There’s something to learn from every encounter. What have you learned from this situation? What lessons have you taken away?

After you identify your learning points, think about how you’re going to apply them moving forward. With this, you’ve clearly gained something from this encounter. You’ve walked away a stronger, wiser, better person, with more life lessons to draw from in the future.

Get the manifesto version of this article: [Manifesto] What To Do When Things Don’t Go Your Way

Featured photo credit: Alice Donovan Rouse via unsplash.com

Read Next