Advertising
Advertising

Has Workplace Incivility Impacted Your Life?

Has Workplace Incivility Impacted Your Life?

    My first boss disliked me so much I thought I had hurt one of her relatives.  She’d call me into her office and yell at me for dressing too casually, interrupting colleagues in meetings and other infractions real and imagined.  I didn’t know how to talk to her but I couldn’t stand the situation anymore, so I quit the job.

    Advertising

    The next time I had to work with someone who was mean to me, I was stuck.  I really liked the job, and since he was an equal-opportunity offender, I knew his wrath wasn’t personal.  Others avoided him, but I sat down and asked how we could work better together.  My directness shocked him into better behavior from that point on.

    Incivility on the Rise

    In August, there was a flurry of press coverage around what the American Psychological Association deemed as an increase in “workplace incivility,” or a form of organizational deviance characterized by behaviors that violate respectful workplace norms – aka rudeness.

    Advertising

    Weber Shandwick and Powell Tate’s Civility in America 2011 poll reported 43 percent of Americans as saying they’ve experienced incivility at work, and 38 percent as believing that the workplace is increasingly disrespectful.  Sixty-seven percent of respondents cited a critical need for civility training.

    It’s a Jungle Out There

    Civility training?  Is that a little extreme?  Not necessarily, as the workplace is undeniably rough these days.  Employees are doing the jobs of two, sometimes three people, and the environment is harried, stressful, and constantly changing.  Many haven’t received pay raises in a few years.  Unfortunately, employees are increasingly likely to take out their angst on each other. 

    Advertising

    Psychological Consequences

    I recently had the chance to chat with Bob Sutton, a professor of management at Stanford University and the author of “The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t.” Bob assured me that he’d seen in his research that going through life angry causes long-term physical and mental problems, and that ridding oneself of dysfunctional conflict is a must.

    How to Break Free

    Bob explained that many difficult relationships are the result of a vicious cycle of offense and revenge, or one person trying to one-up the other.  He suggested that we stop trying to win, or get back at the other person for behaving this way.  We must not take the situation personally and look at it as another workplace problem we need to solve.

    Advertising

    The most effective way to do this is to listen to the other person and put yourself in her shoes.  Determine what’s meaningful to her and help her find ways to get it.   If things have escalated to the point where every interaction is painful, take her to lunch and address the conflict proactively.  Tell her that the relationship isn’t going as well as you’d like, and ask what you can do to improve things.

    Your Self-Worth is Most Important

    Despite how hard you try, some difficult people will persist in their negative behavior.  If you constantly feel personally attacked and it starts to take a toll on your well-being, look for ways to get out of the situation.  As Bob said, some people are so toxic they’re not worth it.

    More by this author

    How to Cope with Rejection at Work Do You Unnecessarily Point Out Flaws? 5 Keys to Building Networks Over Time Is Flex-tirement the New Retirement? Does the Y Chromosome Inspire Confidence?

    Trending in Communication

    110 Ways To Step Out Of Your Comfort Zone And Enjoy Taking Risks 2When You Start to Enjoy Being Single, These 12 Things Will Happen 321 Best Tips On Making A Long Distance Relationship Work 4The Skill That Most People Don’t Have: Active Listening 518 Signs You’ve Found Your Soulmate

    Read Next

    Advertising
    Advertising

    Last Updated on August 16, 2018

    10 Ways To Step Out Of Your Comfort Zone And Enjoy Taking Risks

    10 Ways To Step Out Of Your Comfort Zone And Enjoy Taking Risks

    The ability to take risks by stepping outside your comfort zone is the primary way by which we grow. But we are often afraid to take that first step.

    In truth, comfort zones are not really about comfort, they are about fear. Break the chains of fear to get outside. Once you do, you will learn to enjoy the process of taking risks and growing in the process.

    Here are 10 ways to help you step out of your comfort zone and get closer to success:

    1. Become aware of what’s outside of your comfort zone

    What are the things that you believe are worth doing but are afraid of doing yourself because of the potential for disappointment or failure?

    Draw a circle and write those things down outside the circle. This process will not only allow you to clearly identify your discomforts, but your comforts. Write identified comforts inside the circle.

    2. Become clear about what you are aiming to overcome

    Take the list of discomforts and go deeper. Remember, the primary emotion you are trying to overcome is fear.

    Advertising

    How does this fear apply uniquely to each situation? Be very specific.

    Are you afraid of walking up to people and introducing yourself in social situations? Why? Is it because you are insecure about the sound of your voice? Are you insecure about your looks?

    Or, are you afraid of being ignored?

    3. Get comfortable with discomfort

    One way to get outside of your comfort zone is to literally expand it. Make it a goal to avoid running away from discomfort.

    Let’s stay with the theme of meeting people in social settings. If you start feeling a little panicked when talking to someone you’ve just met, try to stay with it a little longer than you normally would before retreating to comfort. If you stay long enough and practice often enough, it will start to become less uncomfortable.

    4. See failure as a teacher

    Many of us are so afraid of failure that we would rather do nothing than take a shot at our dreams.

    Advertising

    Begin to treat failure as a teacher. What did you learn from the experience? How can you take that lesson to your next adventure to increase your chance of success?

    Many highly successful people failed plenty of times before they succeeded. Here’re some examples:

    10 Famous Failures to Success Stories That Will Inspire You to Carry On

    5. Take baby steps

    Don’t try to jump outside your comfort zone, you will likely become overwhelmed and jump right back in.

    Take small steps toward the fear you are trying to overcome. If you want to do public speaking, start by taking every opportunity to speak to small groups of people. You can even practice with family and friends.

    Take a look at this article on how you can start taking baby steps:

    Advertising

    The Number One Secret to Life Success: Baby Steps

    6. Hang out with risk takers

    There is no substitute for this step. If you want to become better at something, you must start hanging out with the people who are doing what you want to do and start emulating them. (Here’re 8 Reasons Why Risk Takers Are More Likely To Be Successful).

    Almost inevitably, their influence will start have an effect on your behavior.

    7. Be honest with yourself when you are trying to make excuses

    Don’t say “Oh, I just don’t have the time for this right now.” Instead, be honest and say “I am afraid to do this.”

    Don’t make excuses, just be honest. You will be in a better place to confront what is truly bothering you and increase your chance of moving forward.

    8. Identify how stepping out will benefit you

    What will the ability to engage in public speaking do for your personal and professional growth? Keep these potential benefits in mind as motivations to push through fear.

    Advertising

    9. Don’t take yourself too seriously

    Learn to laugh at yourself when you make mistakes. Risk taking will inevitably involve failure and setbacks that will sometimes make you look foolish to others. Be happy to roll with the punches when others poke fun.

    If you aren’t convinced yet, check out these 6 Reasons Not to Take Life So Seriously.

    10. Focus on the fun

    Enjoy the process of stepping outside your safe boundaries. Enjoy the fun of discovering things about yourself that you may not have been aware of previously.

    Featured photo credit: Unsplash via unsplash.com

    Read Next