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Following Email Etiquette

Following Email Etiquette

    In Simplifying Your Information Intake, we looked at strategies to reduce the amount of email you need to deal with, and how to deal with what’s left much faster. Anyone who undertakes the task of clearing out their inbox for good and getting a handle on their email habits inevitably discovers that the biggest reason email is plaguing so much of their time is the amount of unnecessary or badly written email being sent their way by others.

    Here at Lifehack we like to help you become more productive, but there’s something to be said for helping others become more productive – after all, if you can make the life of your coworkers, friends and family a bit easier, isn’t it more likely they’ll return the favor?

    So, in this article we’ll look at the email etiquette that you can follow to inspire world peace and harmony and end famine. Email can make life so much easier compared to the inconvenient snail mail or the inefficient phone call, but it can also be the source of all sorts of stress. Perhaps if everyone followed these guidelines, the world really would be a happier place!

    Use Descriptive Subject Lines

    Well-crafted, descriptive subject lines are essential to being able to process email quickly. If you have to open each email just to figure out what it’s about, you can’t prioritize their responses as efficiently. While you might think the email you’re sending is the most important for the recipient to reply to, it may be way down the list for them – they know what they need to get done with the most urgency, so let them be the judge and state plainly what the message is about.

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    Ask yourself if you’d understand the purpose of the email based on the subject heading alone before settling on one, and make sure it is concise, clear and scannable. Don’t use awkward phrasing or unusual words, because they take more time to re-read and understand, hence increasing the amount of time it takes your recipient to process the message.

    Brevity is Your Friend

    Have you ever received one of those emails that never seems to end? The one that goes on for pages and pages, yet by the time you finish you feel like you’ve learned nothing?

    Have you ever sent one?

    I bet the answer is yes on both counts. We’ve all received them, and we’ve all been guilty of sending them at least once or twice before. But there’s also the serial ramblers who do this every time they hit the Compose button.

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    In 90% of cases, email that is more than a page long is too long. Unless you’re explaining complicated concepts or providing detailed instructions (because they’ve been asked for or need to be communicated for a reason), then get back to the core of your message and communicate it quickly.

    In my experience the kind of person who sends an opus for each email is the kind of person who assumes everyone is less intelligent than themselves or feels the need to explain completely irrelevant things. For instance, if you’re a graphic artist, you don’t need to explain the techniques used to create an image for a client when you hand over the work. They don’t care; that’s why they hired you instead of figuring it out for themselves.

    But Don’t Be Too Brief

    Context is important; when you deal with email all the time, it’s easy to forget what you’ve sent out in the last few days. When people remove your message from their reply completely, or fail to include key details in a message, confusion ensues and more back-and-forth is required to sort it out.

    When replying to messages, clip off as much of the previous email as you can while keeping key sentences quoted in your reply. Ensure you provide contextual details that may seem self-evident to you, but not to the recipient – this is especially true when you’re emailing lecturers. Your course is not the only one they teach, most of the time!

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    Don’t CC if You Don’t Have a Reason

    Ah, the terminal case of misplaced carbon copies. Before you inflict this painfully irritating malady on someone, you’ve got to go back and have a good look and ask yourself if it’s necessary. From experience, I’d say about 90% of messages I’ve received where I’m not in the To: field but the CC: field were completely and totally useless to me.

    “Just keeping you in the loop” is a frequent reason given for doing this, and while there are sometimes cases where this is a good idea, for the most part you shouldn’t send someone an email unless you want them to take action on it

    Reply-All Isn’t Always Necessary

    Someone asks their whole mailing list for advice. The whole mailing list uses reply-all to give said advice. You get the pleasant surprise of tens, hundreds, or even thousands of totally unwanted emails. Reply-all is there for a reason and can be useful, but it’s yet another feature of email that’s rarely used for any good reason at all.

    Whether the boss sends you and three other guys an email asking what time the serial bus arrives (I’ve read too much Dilbert) or your 13 year old niece/daughter/cousin/sister has sent out yet another chain mail and you want to tell her off, don’t use reply-all. Don’t punish anyone more than they already have been!

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    Use BCC for Bulk Mail

    Speaking of little girls who make liberal use of the forward button, if you absolutely must send a bulk mail to your address book, always, always use the BCC field. It’s a basic privacy measure and not only prevents your recipients from receiving endless spam as a result of your carelessness (who doesn’t already?), but shows your recipient you have respect for their privacy and some intellect.

    I always feel somewhat more amicable to a mass-mailer who has bothered to use a BCC, even on an internal email.

    And, of course…

    Don’t Use The Forward Button

    The good old forward button. Whenever you receive a once-in-a-lifetime offer to have your love interest call and ask you on a hot date, it’s the forward button that lets you send it on to fifteen people and have it come true. Sounds like something you do often? In that case, I really hate you.

    If it’s not chain mail, it usually boils down to another case of “just keeping you in the loop” that’s not usually necessary; don’t bother unless someone requires the specific information in the forwarded message to complete their job.

    Email can be a massive waste of time. Help others cut their email time down and you’ll inevitably spend less time on it yourself.

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    Joel Falconer

    Editor, content marketer, product manager and writer with 12+ years of experience in the startup, design and tech digital media industries.

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    Last Updated on September 12, 2019

    12 Things You Should Remember When Feeling Lost in Life

    12 Things You Should Remember When Feeling Lost in Life

    Even the most charismatic people you know, whether in person or celebrities of some sort, experience days where they feel lost in life and isolated from everyone else.

    While it’s good to know we aren’t alone in this feeling, the question still remains:

    What should we do when we feel lost and lonely?

    Here are 12 things to remember:

    1. Recognize That It’s Okay!

    The truth is, there are times you need to be alone. If you’ve always been accustomed to being in contact with people, this may prove difficult.

    However, learning how to be alone and comfortable in your own skin will give you confidence and a sense of self reliance.

    We cheat ourselves out of the opportunity to become self reliant when we look for constant companionship.

    Learn how to embrace your me time: What Your Fear of Being Alone Is Really About and How to Get over It

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    2. Use Your Lost and Loneliness as a Self-Directing Guide

    You’ve most likely heard the expression: “You have to know where you’ve been to know where you’re going.”

    Loneliness also serves as a life signal to indicate you’re in search of something. It’s when we’re in the midst of solitude that answers come from true soul searching.

    Remember, there is more to life than what you’re feeling.

    3. Realize Loneliness Helps You Face the Truth

    Being in the constant company of others, although comforting sometimes, can often serve as a distraction when we need to face the reality of a situation.

    Solitude cuts straight to the chase and forces you to deal with the problem at hand. See it as a blessing that can serve as a catalyst to set things right!

    4. Be Aware That You Have More Control Than You Think

    Typically, when we see ourselves as being lost or lonely, it gives us an excuse to view everything we come in contact with in a negative light. It lends itself to putting ourselves in the victim mode, when the truth of the matter is that you choose your attitude in every situation.

    No one can force a feeling upon you! It is YOU who has the ultimate say as to how you choose to react.

    5. Embrace the Freedom That the Feeling of Being Alone Can Offer

    Instead of wallowing in self pity, which many are prone to do because of loneliness, try looking at your circumstance as a new-found freedom.

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    Most people are in constant need of approval of their viewpoints. Try enjoying the fact that  you don’t need everyone you care about to support your decisions.

    6. Acknowledge the Person You Are Now

    Perhaps you feel a sense of loneliness and confusion because your life circumstances have taken you away from the persona that others know to be you.

    Perhaps the new you differs radically from the old. Realize that life is about change and how we react to that change. It’s okay that you’re not who you used to be.

    Take a look at this article and learn to accept your imperfect self: Accept Yourself (Flaws and All): 7 Benefits of Being Vulnerable

    7. Keep Striving to Do Your Best

    Often those who are feeling isolated and unto themselves will develop a defeatist attitude. They’ll do substandard work because their self esteem is low and they don’t care.

    Never let this feeling take away your sense of worth! Do your best always and when you come through this dark time, others will admire how you stayed determined in spite of the obstacles you had to overcome.

    And to live your best life, you must do this ONE thing: step out of your comfort zone.

    8. Don’t Forget That Time Is Precious

    When we’re lost in a sea of loneliness and depression, it’s all too easy to reflect on regrets of past life events. This does nothing but feed negativity and perpetuate the situation.

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    Instead of falling prey to this common pitfall, put one foot in front of the other and acknowledge every positive step you take. By doing this, you can celebrate the struggles you overcome at the end of the day.

    9. Remember, Things Happen for a Reason

    Every circumstance we encounter in our life is designed to teach us and that lesson is in turn passed on to others.

    Sometimes we’re fortunate enough to figure out the lesson to be learned, while other times, we simply need to have faith that if the lesson wasn’t meant directly for us to learn from, how we handled it was observed by someone who needed to learn.

    Your solitude and feeling of lost, in this instance, although painful possibly, may be teaching someone else.

    10. Journal During This Time

    Record your thoughts when you’re at the height of loneliness and feeling lost. You’ll be amazed when you reflect back at how you viewed things at the time and how far you’ve come later.

    This time (if recorded) can give you a keen insight into who you are and what makes you feel the way you feel.

    11. Remember You Aren’t the First to Feel This Way

    It’s quite common to feel as if we’re alone and no one else has ever felt this way before. We think this because at the time of our distress, we’re silently observing others around us who are seemingly fine in every way.

    The truth is, we can’t possibly know the struggles of those around us unless they elect to share them. We ALL have known this pain!

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    Try confiding in someone you trust and ask them how they deal with these feelings when they experienced it. You may be surprised at what you learn.

    12. Ask for Help If the Problem Persists

    The feeling of being lost and lonely is common to everyone, but typically it will last for a relatively short period of time.

    Most people will confess to, at one time or another, being in a “funk.” But if the problem persists longer than you feel it should, don’t ignore it.

    When your ability to reason and consider things rationally becomes impaired, do not poo poo the problem away and think it isn’t worthy of attention. Seek medical help.

    Afraid to ask for help? Here’s how to change your outlook to aim high!

    Final Thoughts

    Loneliness and a sense of feeling lost can in many ways be extremely painful and difficult to deal with at best. However, these feelings can also serve as a catalyst for change in our lives if we acknowledge them and act.

    Above anything, cherish your mental well being and don’t underestimate its worth. Seek professional guidance if you’re unable to distinguish between a sense of freedom for yourself and a sense of despair.

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    Featured photo credit: Andrew Neel via unsplash.com

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