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Confessions of a Spam-Catcher: How to Identify Spam

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Confessions of a Spam-Catcher: How to Identify Spam

    As part of my role as Lifehack’s manager, I am responsible for moderating the comments queue. Lifehack’s back-end has a “Pending” queue for comments that our spam-catching software thinks might be spam, a “Spam” queue for comments labeled “spam” either by the software or by me, and another queue for comments that have been approved, again either by the software or by me. As a general rule, I check that “Pending” queue several times a day, the “Approved” queue every day or so, and the “Spam” queue every week or so.

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    I’ve been doing this for two years, and I’ve gotten pretty proficient at figuring out what is and is not spam – a tough call to make sometimes, since spammers get more and more sophisticated in lock-step with those of us charged with blocking them. I present my “formula” here for two reasons: one, to give less experienced bloggers and webmasters an idea of how to catch spam on their own site, and two, to give commenters an idea of the kind of thing to avoid so their comments don’t get accidentally thrown in the “Spam” bin.

    I should say, a big part of catching spam is a “feel” – intuiting that some comment just doesn’t feel right. I’m not sure I can capture exactly what goes into that feel. Andy Warhol once said that to recognize a great painting, first you have to look at a thousand paintings, and catching spam is a bit like that – the experience of having looked at thousands of spam messages cannot be easily encapsulated. But I’ll try as well as I can.

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    What is spam?

    What makes a message spam is relative and subjective. In a sense, spam is like a weed – a weed is not any particular kind of plant, but a plant that isn’t wanted where it’s at. (See, for example, Wikipidia’s definition of Weed as “a plant that is considered by the user of the term to be a nuisance.”) For instance, Corn is delicious, but if it’s growing in your soybean field, it’s a weed. A message that, say, pimps a word processor might be perfectly welcome on a post that asks for product recommendations for writers, while on a post that just happens to mention writing, the same message could be considered spam.

    Some messages are clearly spam; for example, anything delivered by a spambot programmed to leave its message wherever it can find an open form to submit through. But a message can be left by a living person, custom-written for the particular content it’s posted to, and still be spam. This list starts with the most obvious signs and moves to more vague and difficult-to-interpret signs. My guess is that a lot of people run into the ones further down the list because they post without thinking very clearly, so pay attention.

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    A comment is spam if it:

    1. Contains links to websites that are unrelated to the content.
      For example, a comment might say “I think your baby is really cute!” but the word “baby” links to a site selling baby clothes or even a Forex trading site or other scam.
    2. Is posted on more than one post.
      This is obvious, right? Real people don’t post the same comment over and over on different posts, no matter how relevant. most likely it’s a spambot responding to multiple posts on your blog that contain similar keywords.
    3. Contains more than one link.
      While there are a few situations in which a legitimate comment could contain several links, they’re fairly rare. As a general rule, the likelihood of a comment being spam increases directly with the number of links; anything over three and it’s virtually guaranteed to be spam.
    4. Is not directly related to the post.
      A lot of spambots (or even live spammers) crawl the web looking for posts with certain keywords and then insert a generic message loosely related to the topic on the hopes that it will slip past any human reader who is likely to just skim through their comments. Unless a comment addresses something specific about your post, it’s likely to be spam.
    5. Is overly complimentary.
      Most spammers are fairly astute observers of basic human psychology – particularly our desire to believe good things about ourselves. So they butter us up, saying things like “Great post! In fact, I love this whole site – I’m definitely going to come back again and again!”.
    6. Has keywords or a business name in the “Name” field.
      A basic search engine optimization strategy is to get your website’s address associated with specific keywords, and search engines look closely at the text associated with a link to determine the usefulness of the website linked to. Real people aren’t trying to game search engines, and frankly, we want to be recognized for our contribution, so we use our actual name, or a username. If you can’t imagine replying to a person by the name in their “Name” field, you’re dealing with a spammer. (For example, here’s one taken from our spam queue: “Having a good vocabulary not only gives a framework for thought. It also allows you to be concise and precise to make communication better.” This is relevant to the post, and thoughtful, but it was left by an entity named “dining room table”. It’s spam.)
    7. Links to a spammy business.
      This is a tough call – sometimes I’ll see a thoughtful comment clearly written in direct response to the post it’s commenting on, under a real person’s name, and still mark it as spam because they link to a site whose legitimacy is questionable. Could be porn, WOW gold scams, Forex scams, get rich quick schemes, blogs with stolen content, or anything else that feels to me like someone left a comment more to get their link out than to add to the discussion.
    8. Quotes the post without responding to the quote.
      This is a relatively sophisticated spam technique: pulling lines out of the post it’s responding to in order to make the language of the comment sound like real writing. Real people mark the quotes they’re commenting on (usually with quotation marks, but it could be by italicizing or bolding it, putting it in blockquotes, or some other means) and try to clearly separate their response form the post’s words.
    9. Is posted on an old post.
      Old posts tend to attract a lot of spam. Real people generally recognize that if a post is a year or so old, the conversation there is pretty much over. Spambots do not realize that. It still sometimes happens that someone comments on an ancient post, but the age of the post is a big red flag.
    10. Is in a different language from the site.
      If the point of a comment is to engage in discussion with the author of the post and his or her readers, it doesn’t make much sense to comment in a language that you’re not sure the author knows.
    11. Is from a Russian .ru domain.
      I hate to stereotype an entire top-level domain like this. I’m sure there are Russians out there making thoughtful comments on blogs all the time. And yet I’ve never had a comment that wasn’t spam from a commentor with a .ru domain or email address.
    12. Tells a long, personal story.
      This is experience talking – a lot of times you’ll see what appears to be a blog post in its own right in your moderation queue that starts off, at least, relevant, and is clearly written by a real person. This falls under the “Weed” heading – it might have been totally welcome except it’s out of place as a comment on your blog.
    13. Asks for specific support.
      This is another “weed” situation: a comment on a post about, say, installing Windows 7 that asks for help with a specific problem. Unless the point of your site is to answer specific questions about computer problems, this comment is out of place. There are better and more likely places to get help than on your blog.
    14. Feels wrong.
      Sometimes a comment just feels wrong – it is a little too smarmy, maybe, or it’s a little too formal and stiff. You click through the link and it’s a legitimate-enough site, maybe a little sketchy, but you can totally construct a case where this comment was written by a real person with something to say. The question, though, isn’t what was the intention of the writer, but what is the effect on the conversation on your site. If a comment doesn’t seem to quite fit, you’re well within your rights to “spam it”.

    Anyone else have advice for would-be spam-catchers? Or for commenters who might be finding their comments relegated to the spam-heaps of history? Leave a thoughtful, non-spammy comment below!

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    Last Updated on January 5, 2022

    How to Deal With Anger (The Ultimate Anger Management Guide)

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    How to Deal With Anger (The Ultimate Anger Management Guide)

    We all lose our temper from time to time, and expressing anger is actually a healthy thing to do in our relationships with others. Expressing our differences in opinion allows us to have healthy conflict and many times come to an agreement or understanding that works for everyone. However, there are times when anger can become overwhelming or damaging, and during these times, it’s important to learn how to deal with anger.

    Expressing anger inappropriately can be harmful to relationships, both personal and professional. You may express too much anger, too often, or at times that are only going to make things worse, not better. In this article we will look at anger management techniques that will help you better control your emotions.

    Let’s take a deeper look at how to deal with anger.

    Expressing Anger

    Anger is a natural and normal part of almost any relationship. This includes relationships with your significant other, kids, boss, friends, family, etc. Anger provides us with valuable information if we are willing to listen to it. It clues us in to areas where we disagree with others and things that need to be changed or altered.

    Unhealthy Ways to Express Anger

    Here are some common yet unhealthy ways to express anger that you should avoid:

    Being Passive-Aggressive

    This is a term many of us are familiar with. Passive-aggressive behavior happens when someone is angry but uses indirect communication to express their anger.

    Some of the more common passive-aggressive behaviors include the silent treatment, making comments about someone behind their back, being grumpy, moody, or pouting, or simply not doing tasks or assignments that they should.

    This is a passive-aggressive person’s way of showing their anger. It’s not very productive but extremely common.

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    Poorly-Timed

    Some people get overwhelmed and express anger in a situation where it can’t really do any good.

    An example would be getting angry at one person in front of a crowd of people. All that does is make people uncomfortable and shuts them down. It’s not a healthy way to express anger or disagreement with someone.

    Ongoing Anger

    Being angry all the time is most often a symptom of something else. It’s healthy and normal to express anger when you disagree with someone. However, if someone is angry most of the time and always seems to be expressing their anger to everyone around them, this won’t serve them well.

    Over time, people will start to avoid this person and have as little contact as possible. The reason being is no one likes being around someone who is angry all the time; it’s a no-win situation.

    Healthy Ways to Express Anger

    What about the healthy ways[1] to adapt? When learning how to deal with anger, here are some healthy ways to get you started.

    Being Honest

    Express your anger or disagreement honestly. Be truthful about what it is that is making you angry. Sometimes this will entail walking away and thinking about it for a bit before you respond.

    Don’t say you’re mad at something someone did or said when it’s really something else that upset you.

    Being Direct

    Similar to being honest, being direct is a healthy way to express anger.

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    Don’t talk around something that is making you angry. Don’t say that one thing is making you angry when it’s really something else, and don’t stack items on top of each other so you can unload on someone about 10 different things 6 months from now.

    Be direct and upfront about what is making you angry. Ensure you are expressing your anger to the person who upset you or you are angry at, not to someone else. This is very counterproductive.

    Being Timely

    When something makes you angry, it’s much better to express it in a timely manner. Don’t keep it bottled up inside of you, as that’s only going to do more harm than good.

    Think of the marriages that seem to go up in flames out of nowhere when the reality is someone kept quiet for years until they hit their breaking point.

    Expressing anger as it occurs is a much healthier way of using anger to help us guide our relationships in the moment.

    How to Deal With Anger

    If you feel angry, how should you deal with it right at that moment?

    1. Slow Down

    From time to time, I receive an email at work that makes me so angry that steam is probably pouring out of my ears.

    In my less restrained moments, I have been known to fire off a quick response, and that typically has ended about as well as you might imagine.

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    When I actually walk away from my computer and go do something else for a while, I am able to calm down and think more rationally. After that happens, I am able to respond in a more appropriate and productive manner. Doing things that helps you learn how to release anger can make an uncomfortable situation more manageable before it gets out of hand.

    2. Focus on the “I”

    Remember that you are the one that’s upset. Don’t accuse people of making you upset because, in the end, it’s your response to what someone did that really triggered your anger. You don’t want to place blame by saying something like “Why don’t you ever put away your dishes?” Say something more like “Having dirty dishes laying on the counter upsets me—can you work with me to come to a solution?”

    When you are accusatory towards someone, all that does is increase the tension. This doesn’t usually do anything except make your anger rise higher.

    3. Work out

    When learning how to deal with anger, exercise is a great outlet. If something happens that angers you, see if you have the opportunity to burn off some of the anger.

    Being able to hit the gym to get a hard workout in is great. If this isn’t an option, see if you can go for a run or a bike ride. If you are at work when you become angry and the weather permits, at least go outside for a brisk walk.

    Besides working some of your anger out through exercise, this also helps to give your mind a chance to work through some ways to address what it is that upset you.

    4. Seek Help When Needed

    There are times when we could all use some help. Life can be stressful and overwhelming. It’s perfectly fine to seek some help from a mental health professional if it will help you get back to a healthy balance.If you find that you are angry all the time, it might be a good idea to go talk to an expert about learning to control intense emotions. They can give you some sound advice and ideas on how to get your anger to a more manageable and healthy level.

    5. Practice Relaxation

    We all seem to lead incredibly busy lives, and that’s a good thing if we are loving the life we are living. That being said, it is very beneficial to our physical and mental well-being to take time out for relaxation.

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    That can mean spending time doing things that help us calm down and relax, like being around people we enjoy, practicing deep breathing or listening to music. It could be making time for things that help bring us balance like a healthy diet and physical activity.

    Many people incorporate techniques such as yoga and meditation to calm their minds and release tension when learning how to deal with anger. Whatever your choice is, ensure you take time out to relax when warning signs of anger start to bubble up.

    6. Laugh

    Incorporating humor and laughter on a regular basis will help keep anger in check and help you get over a bad mood and feelings of anger more quickly. This isn’t part of formal anger management techniques, but you’ll be surprised by how well it works. Remember, life is a journey that’s meant to be enjoyed fully along the way through healthy emotion. Make sure you take time to laugh and have fun.Surround yourself with people that like to laugh and enjoy life. Don’t work at a job that just causes you stress, which can lead to anger. Work at something you enjoy doing.

    7. Be Grateful

    It’s easy to focus on the bad in life and the things that cause us negative emotions. It’s vitally important to remind ourselves of all the wonderful things in life that bring us positive emotions, things that we easily forget because we get caught up in the whirlwind of day to day life.

    Take time out each day to remind yourself of a few things you are grateful for in order to help you learn how to release anger and invite in more positive feelings.

    Final Thoughts

    Life can be overwhelming at times. We seem to have constant pressure to achieve more and to always be on the go or motivated. People we are around and situations we are in can cause stress, anger, and negative emotions. At times, it can seem to be too much, and we get angry and our emotions start to get out of control.

    During these times, keep in mind that life is an incredible journey, full of wonder and things that bring you joy. When you find yourself angry more often than is healthy, take time out to remember the good things in life—the things that we seem to forget yet bring us so much positive energy and emotions.

    Use some of the tips included here to help with how to deal with anger and better control your emotions.

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    More Resources on Anger Management

    Featured photo credit: Andre Hunter via unsplash.com

    Reference

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