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Communication 101: If You Try to Win the Battle, You Might Lose the War

Communication 101:  If You Try to Win the Battle, You Might Lose the War

     “You might say, a focus on being right is actually “wrong!”

    Do you ever have an argument, and end up feeling badly even if you “win?” Winning and being “right” does not ensure that things will end well. In fact, if your sense of victory is dependent on another person’s defeat, the victory might be hollow, indeed. Being “right” is over-rated. When people are in an argument – what really are they doing? They want to defend themselves!  In an argument, each person is trying to change the other.  And who is really the only one we can change?  We all know the answer: ourselves! 

    Although most of us know better, we give it a valiant try to change others anyway, because we are just so convinced that if they saw it our way, things would be better. All too often well meaning souls think they know what is best for others, and want to tweak someone else’s mind or convince them why they need to change. That is called Aggressive BehaviorAggressive Behavior is characterized by “YOU” statements, and focuses on how the other person “should be.”  Many times aggressive communication is designed to “get back” at someone else or control how they behave or think.  An example of an aggressive statement is “You have no right to say that to me!” Many people think that aggression is okay if the end justifies the means, but really anything short of physical danger does not merit aggression, because by definition the behavior is authoritarian and judgmental.

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    Of course, children need parents to set guidelines, limits and consequences, and it is the logical consequences that help children to learn from their mistakes.  but they don’t need scolding and yelling to learn, and in fact they learn to be fearful and inhibited rather than learning the lesson at hand.   The emotional consequences of power struggles, fear and anger lead to a lot of negativity, guilt and low self esteem. Healthy communication in parenting and otherwise is focused on self-expression without the goal of changing someone else. That is called authoritative parenting, which is differentiated from authoritarian parenting which relies on anger, negative emotions and criticalness.

    Authoritative, assertive communication uses “I” statements.  “I” statements are meant to be honest, but uses tact.  It is not judgmental and expresses personal feelings without trying to change the way someone else sees things.  An assertive statement is “I felt angry when you raised your voice at me and called me names”  in contrast to the victim-like “You make me so mad!”

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    Communication Takeaways 

    • Strive to use assertive behavior and remind yourself that your goal is to express yourself rather than change someone’s mind. The motto of assertive behavior is like the popular 70’s Psychology book, “I’m Okay, You’re Okay.”
    • Aggressive Behavior is characterized by “You” statements and the focus is on controlling and being right over another person. That type of behavior erodes relationships. The motto here is: “I’m Okay – You’re Not!”  
    • Very few relationships flourish with the type of attitude that you want to achieve superiority in an argument, rather than seeking a “win-win’ solution.  
    • Instead of striving to “win”  seek to be assertive, show empathy, and work on validating others without putting them down. 
    • Ask yourself – “Would I rather “judge” or show someone that I care?”  Love wins over teaching hands down! 
    • Victories become empty over time if your need to be right becomes a pattern. Others might distance form you, or feel tense in your presence.  It’s lonely out there!
    • Don’t pull!  Trying to be right is like putting your fingers in the Chinese Finger Trap carnival you are stuck. The more you try to prove you are right, and the more the other person pulls, your relationship suffers.

    So think of the most recent conflict you had with someone close to you.  Were you focusing on proving how you were right?  If so, how would it had gone differently if you focused instead on validating and empathizing with how they felt rather than setting them straight?     So next time you are close to getting  in an argument and want to prove you are right, just imagine or pull out the carnival toy, the Chinese Finger Trap, and remind yourself not to get stuck in it!

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    How can you listen and really understand when you are too busy defending yourself and trying to change their mind? Remember that a focus on being right ends up making you wrong!  

    (Photo credit: Tin Can Phones via Shutterstock)

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    Judy Belmont

    Mental health author, motivational speaker and psychotherapist

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    Last Updated on March 14, 2019

    7 Questions to Ask in a Job Interview That Will Impress the Interviewer

    7 Questions to Ask in a Job Interview That Will Impress the Interviewer

    Recruiters might hold thousands of interviews in their careers and a lot of them are reporting the same thing—that most candidates play it safe with the questions they ask, or have no questions to ask in a job interview at all.

    For job applicants, this approach is crazy! This is a job that you’re going to dedicate a lot of hours to and that might have a huge impact on your future career. Don’t throw away the chance to figure out if the position is perfect for you.

    Here are 7 killer questions to ask in a job interview that will both impress your counterpart and give you some really useful insights into whether this job will be a dream … or a nightmare.

    1. What are some challenges I might come up against this role?

    A lesser candidate might ask, “what does a typical day look like in this role?” While this is a perfectly reasonable question to ask in an interview, focusing on potential challenges takes you much further because it indicates that you already are visualizing yourself in the role.

    It’s impressive because it shows that you are not afraid of challenges, and you are prepared to strategize a game plan upfront to make sure you succeed if you get the job.

    It can also open up a conversation about how you’ve solved problems in the past which can be a reassuring exercise for both you and the hiring manager.

    How it helps you:

    If you ask the interviewer to describe a typical day, you may get a vibrant picture of all the lovely things you’ll get to do in this job and all the lovely people you’ll get to do them with.

    Asking about potential roadblocks means you hear the other side of the story—dysfunctional teams, internal politics, difficult clients, bootstrap budgets and so on. This can help you decide if you’re up for the challenge or whether, for the sake of your sanity, you should respectfully decline the job offer.

    2. What are the qualities of really successful people in this role?

    Employers don’t want to hire someone who goes through the motions; they want to hire someone who will excel.

    Asking this question shows that you care about success, too. How could they not hire you with a dragon-slayer attitude like that?

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    How it helps you:

    Interviewers hire people who are great people to work with, but the definition of “great people” differs from person to person.

    Does this company hire and promote people with a specific attitude, approach, worth ethic or communication style? Are the most successful people in this role strong extroverts who love to talk and socialize when you are studious and reserved? Does the company reward those who work insane hours when you’re happiest in a more relaxed environment?

    If so, then this may not be the right match for you.

    Whatever the answer is, you can decide whether you have what it takes for the manager to be happy with your performance in this role. And if the interviewer has no idea what success looks like for this position, this is a sign to proceed with extreme caution.

    3. From the research I did on your company, I noticed the culture really supports XYZ. Can you tell me more about that element of the culture and how it impacts this job role?

    Of course, you could just ask “what is the culture like here? ” but then you would miss a great opportunity to show that you’ve done your research!

    Interviewers give BIG bonus point to those who read up and pay attention, and you’ve just pointed out that (a) you’re diligent in your research (b) you care about the company culture and (c) you’re committed to finding a great cultural fit.

    How it helps you:

    This question is so useful because it lets you pick an element of the culture that you really care about and that will have the most impact on whether you are happy with the organization.

    For example, if training and development is important to you, then you need to know what’s on offer so you don’t end up in a dead-end job with no learning opportunities.

    Companies often talk a good talk, and their press releases may be full of shiny CSR initiatives and all the headline-grabbing diversity programs they’re putting in place. This is your opportunity to look under the hood and see if the company lives its values on the ground.

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    A company that says it is committed to doing the right thing by customers should not judge success by the number of up-sells an employee makes, for instance. Look for consistency, so you aren’t in for a culture shock after you start.

    4. What is the promotion path for this role, and how would my performance on that path be measured?

    To be clear, you are not asking when you will get promoted. Don’t go there—it’s presumptuous, and it indicates that you think you are better than the role you have applied for.

    A career-minded candidate, on the other hand, usually has a plan that she’s working towards. This question shows you have a great drive toward growth and advancement and an intention to stick with the company beyond your current state.

    How it helps you:

    One word: hierarchy.

    All organizations have levels of work and authority—executives, upper managers, line managers, the workforce, and so on. Understanding the hierarchical structure gives you power, because you can decide if you can work within it and are capable of climbing through its ranks, or whether it will be endlessly frustrating to you.

    In a traditional pyramid hierarchy, for example, the people at the bottom tend to have very little autonomy to make decisions. This gets better as you rise up through the pyramid, but even middle managers have little power to create policy; they are more concerned with enforcing the rules the top leaders make.

    If having a high degree of autonomy and accountability is important to you, you may do better in a flat hierarchy where work teams can design their own way of achieving the corporate goals.

    5. What’s the most important thing the successful candidate could accomplish in their first 3 months/6 months/year?

    Of all the questions to ask in a job interview, this one is impressive because it shows that you identify with and want to be a successful performer, and not just an average one.

    Here, you’re drilling down into what the company needs, and needs quite urgently, proving that you’re all about adding value to the organization and not just about what’s in it for you.

    How it helps you:

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    Most job descriptions come with 8, 10 or 12 different job responsibilities and a lot of them with be boilerplate or responsibilities that someone in HR thinks are associated with this role. This question gives you a better sense of which responsibilities are the most important—and they may not be what initially attracted you to the role.

    If you like the idea of training juniors, for example, but success is judged purely on your sales figures, then is this really the job you thought you were applying for?

    This question will also give you an idea of what kind of learning curve you’re expected to have and whether you’ll get any ramp-up time before getting down to business. If you’re the type of person who likes to jump right in and get things done, for instance, you may not be thrilled to hear that you’re going to spend the first three months shadowing a peer.

    6. What do you like about working here?

    This simple question is all about building rapport with the interviewer. People like to talk about themselves, and the interviewer will be flattered that you’re interested in her opinions.

    Hopefully, you’ll find some great connection points that the two of you share. What similar things drive you head into the office each day? How will you fit into the culture?

    How it helps you:

    You can learn a lot from this question. Someone who genuinely enjoys his job will be able to list several things they like, and their answers will sound passionate and sincere. If not….well, you might consider that a red flag.

    Since you potentially can learn a lot about the company culture from this question, it’s a good idea to figure out upfront what’s important to you. Maybe you’re looking for a hands-off boss who values independent thought and creativity? Maybe you work better in environments that move at a rapid, exciting pace?

    Whatever’s important to you, listen carefully and see if you can find any common ground.

    7. Based on this interview, do you have any questions or concerns about my qualifications for the role?

    What a great closing question to ask in a job interview! It shows that you’re not afraid of feedback—in fact, you are inviting it. Not being able to take criticism is a red flag for employers, who need to know that you’ll act on any “coaching moments” with a good heart.

    As a bonus, asking this question shows that you are really interested in the position and wish to clear up anything that may be holding the company back from hiring you.

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    How it helps you:

    What a devious beast this question is! On the surface, it looks straightforward, but it’s actually giving you four key pieces of information.

    First, is the manager capable of giving you feedback when put on the spot like this? Some managers are scared of giving feedback, or don’t think it’s important enough to bother outside of a formal performance appraisal. Do you want to work for a boss like that? How will you improve if no one is telling you what you did wrong?

    Second, can the manager give feedback in a constructive way without being too pillowy or too confrontational? It’s unfair to expect the interviewer to have figured out your preferred way of receiving feedback in the space of an interview, but if she come back with a machine-gun fire of shortcomings or one of those corporate feedback “sandwiches” (the doozy slipped between two slices of compliment), then you need to ask yourself, can you work with someone who gives feedback like that?

    Third, you get to learn the things the hiring manager is concerned about before you leave the interview. This gives you the chance to make a final, tailored sales pitch so you can convince the interviewer that she should not be worried about those things.

    Fourth, you get to learn the things the hiring manager is concerned about period. If turnover is keeping him up at night, then your frequent job hopping might get a lot of additional scrutiny. If he’s facing some issues with conflict or communication, then he might raise concerns regarding your performance in this area.

    Listen carefully: the concerns that are being raised about you might actually be a proxy for problems in the wider organization.

    Making Your Interview Work for You

    Interviews are a two-way street. While it is important to differentiate yourself from every other candidate, understand that convincing the interviewer you’re the right person for the role goes hand-in-hand with figuring out if the job is the right fit for you.

    Would you feel happy in a work environment where the people, priorities, culture and management style were completely at odds with the way you work? Didn’t think so!

    More Resources About Job Interviews

    Featured photo credit: Amy Hirschi via unsplash.com

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