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Canned Responses: Which Emails Should You Standardize?

Canned Responses: Which Emails Should You Standardize?

    I’ve got a whole stack of standard responses that I cut and paste into emails. There are certain requests for information, for instance, that I get on a pretty regular basis. I don’t really have an interest in retyping the same message over and over again, so I have saved my commonly used emails and just cut and paste. Gmail made that whole process much easier this week with the new Canned Response feature available from Google Labs. I have it turned on and I’ve been converting all my saved messages into canned responses. It’s given me an opportunity to take a look at the messages I routinely use, and I figured I’d share them with you.

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    My Standard Emails

    1. Availability — Whenever someone wants to meet, whether in person, over the phone or online, I find it easiest to just paste in my normal availability and best times for meetings. I do tweak the email after I get my normal availability listed; after all, I might have a non-reoccuring appointment to take into consideration. But, for many of us, a general email about what time of day we are free isn’t going to vary much from week to week.
    2. Forms — I have a couple of reports that I have to send out once a week. I’ve created basic text forms, where I just add the current week’s information. I do something similar with my invoices, but I have to be very careful about making sure that my books and emails match up.
    3. Nagging Emails — There are a whole set of emails that I really hate having to send and I’ve lumped them all into my ‘nagging’ emails pile. I’ve got form emails for reminding clients that payments are late, that someone has violated my copyright and all the other letters that ten years ago I would have just Xeroxed and stuffed in an envelope.
    4. Cover Letters — As a freelancer, I’m pretty much always looking for work. I know a couple of full-time employees who are also on a perpetual hunt, too. We all make a habit of looking for work that will fit us and responding with a cover letter, a resume and some samples. It’s exceedingly rare that I’ll write a cover letter from scratch. I’m pretty confident in my cover letter; it’s already landed me plenty of work. There are some jobs that I don’t do more than change the name at the top before sending out my email.
    5. Websites — I belong to a couple of websites that I routinely receive email from that I have to respond to. One, for instance, is a site that allows me to trade books. I have to email other members to exchange shipping information on a regular basis. This category of emails is one reason I’m particularly excited about Canned Responses: I want to set up filters to handle responding to such emails automatically without my having to do anything except go to the post office. Craigslist is the sort of site that a canned response is especially ideal for.
    6. Projects — When I’m starting a new project, there’s a few general question I like to start with so that everyone involved has a similar idea of what we’re working on. While those questions don’t generally make up a complete email starting a project, I like being able to drop them in easily. I have a few other bits and pieces of text that are useful on emails for a lot of different projects, such as requests for certain types of information necessary to proceed.

    The Key is Customization

    I have plenty of other standard emails. But I don’t want you to get the idea that I only send out form emails — that I never put thought into the messages I send out. With only a few exceptions, it’s pretty rare that I send out one of my standard responses without adding, tweaking or generally changing it up. My standard responses are more templates than form letters, in most cases.

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    I started using templates as a way to cut down the amount of time I spent staring at my email inbox. If I have at least a starting point for the most common emails I receive, I can pound out the full email in short order. I can answer a full day’s worth of email in half the time that it would take if I started from scratch on each one. Lately, it seems like it takes more time for me to copy and paste a response than it does for me to tweak that message for its recipient.

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    If I think I’ve had to answer the same question twice, I generally save my response. I’ve got a pretty healthy file now — even though some of my responses aren’t actually useful on a very regular basis. But I’ve found that, as my stack of standard emails has grown, I’ve got some sort of template response for 90 percent of the email I get.

    Canned Response will make those template easier to manage, I think: I’ve used simple text files, TextExpander and even drafts in my Gmail account to try to manage my standard responses. While all of those options are okay, none of them are great — they weren’t really created with such a task in mind. But Canned Response really is made with this approach to email in mind. Those other methods will continue to work, however, if you aren’t interested in using Gmail.

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    Last Updated on April 14, 2021

    How to Deal With Anger (The Ultimate Anger Management Guide)

    How to Deal With Anger (The Ultimate Anger Management Guide)

    We all lose our temper from time to time, and expressing anger is actually a healthy thing to do in our relationships with others. Expressing our differences in opinion allows us to have healthy conflict and many times come to an agreement or understanding that works for everyone. However, there are times when anger can become overwhelming or damaging, and during these times, it’s important to learn how to deal with anger.

    Expressing anger inappropriately can be harmful to relationships, both personal and professional. You may express too much anger, too often, or at times that are only going to make things worse, not better. In this article we will look at anger management techniques that will help you better control your emotions.

    Let’s take a deeper look at how to deal with anger.

    Expressing Anger

    Anger is a natural and normal part of almost any relationship. This includes relationships with your significant other, kids, boss, friends, family, etc. Anger provides us with valuable information if we are willing to listen to it. It clues us in to areas where we disagree with others and things that need to be changed or altered.

    Unhealthy Ways to Express Anger

    Here are some common yet unhealthy ways to express anger that you should avoid:

    Being Passive-Aggressive

    This is a term many of us are familiar with. Passive-aggressive behavior happens when someone is angry but uses indirect communication to express their anger.

    Some of the more common passive-aggressive behaviors include the silent treatment, making comments about someone behind their back, being grumpy, moody, or pouting, or simply not doing tasks or assignments that they should.

    This is a passive-aggressive person’s way of showing their anger. It’s not very productive but extremely common.

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    Poorly-Timed

    Some people get overwhelmed and express anger in a situation where it can’t really do any good.

    An example would be getting angry at one person in front of a crowd of people. All that does is make people uncomfortable and shuts them down. It’s not a healthy way to express anger or disagreement with someone.

    Ongoing Anger

    Being angry all the time is most often a symptom of something else. It’s healthy and normal to express anger when you disagree with someone. However, if someone is angry most of the time and always seems to be expressing their anger to everyone around them, this won’t serve them well.

    Over time, people will start to avoid this person and have as little contact as possible. The reason being is no one likes being around someone who is angry all the time; it’s a no-win situation.

    Healthy Ways to Express Anger

    What about the healthy ways[1] to adapt? When learning how to deal with anger, here are some healthy ways to get you started.

    Being Honest

    Express your anger or disagreement honestly. Be truthful about what it is that is making you angry. Sometimes this will entail walking away and thinking about it for a bit before you respond.

    Don’t say you’re mad at something someone did or said when it’s really something else that upset you.

    Being Direct

    Similar to being honest, being direct is a healthy way to express anger.

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    Don’t talk around something that is making you angry. Don’t say that one thing is making you angry when it’s really something else, and don’t stack items on top of each other so you can unload on someone about 10 different things 6 months from now.

    Be direct and upfront about what is making you angry. Ensure you are expressing your anger to the person who upset you or you are angry at, not to someone else. This is very counterproductive.

    Being Timely

    When something makes you angry, it’s much better to express it in a timely manner. Don’t keep it bottled up inside of you, as that’s only going to do more harm than good.

    Think of the marriages that seem to go up in flames out of nowhere when the reality is someone kept quiet for years until they hit their breaking point.

    Expressing anger as it occurs is a much healthier way of using anger to help us guide our relationships in the moment.

    How to Deal With Anger

    If you feel angry, how should you deal with it right at that moment?

    1. Slow Down

    From time to time, I receive an email at work that makes me so angry that steam is probably pouring out of my ears.

    In my less restrained moments, I have been known to fire off a quick response, and that typically has ended about as well as you might imagine.

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    When I actually walk away from my computer and go do something else for a while, I am able to calm down and think more rationally. After that happens, I am able to respond in a more appropriate and productive manner. Doing things that helps you learn how to release anger can make an uncomfortable situation more manageable before it gets out of hand.

    2. Focus on the “I”

    Remember that you are the one that’s upset. Don’t accuse people of making you upset because, in the end, it’s your response to what someone did that really triggered your anger. You don’t want to place blame by saying something like “Why don’t you ever put away your dishes?” Say something more like “Having dirty dishes laying on the counter upsets me—can you work with me to come to a solution?”

    When you are accusatory towards someone, all that does is increase the tension. This doesn’t usually do anything except make your anger rise higher.

    3. Work out

    When learning how to deal with anger, exercise is a great outlet. If something happens that angers you, see if you have the opportunity to burn off some of the anger.

    Being able to hit the gym to get a hard workout in is great. If this isn’t an option, see if you can go for a run or a bike ride. If you are at work when you become angry and the weather permits, at least go outside for a brisk walk.

    Besides working some of your anger out through exercise, this also helps to give your mind a chance to work through some ways to address what it is that upset you.

    If you’re not sure where to start with an exercise routine, check out Lifehack’s free Simple Cardio Home Workout Plan.

    4. Seek Help When Needed

    There are times when we could all use some help. Life can be stressful and overwhelming. It’s perfectly fine to seek some help from a mental health professional if it will help you get back to a healthy balance.If you find that you are angry all the time, it might be a good idea to go talk to an expert about learning to control intense emotions. They can give you some sound advice and ideas on how to get your anger to a more manageable and healthy level.

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    5. Practice Relaxation

    We all seem to lead incredibly busy lives, and that’s a good thing if we are loving the life we are living. That being said, it is very beneficial to our physical and mental well-being to take time out for relaxation.

    That can mean spending time doing things that help us calm down and relax, like being around people we enjoy, practicing deep breathing or listening to music. It could be making time for things that help bring us balance like a healthy diet and physical activity.

    Many people incorporate techniques such as yoga and meditation to calm their minds and release tension when learning how to deal with anger. Whatever your choice is, ensure you take time out to relax when warning signs of anger start to bubble up.

    6. Laugh

    Incorporating humor and laughter on a regular basis will help keep anger in check and help you get over a bad mood and feelings of anger more quickly. This isn’t part of formal anger management techniques, but you’ll be surprised by how well it works. Remember, life is a journey that’s meant to be enjoyed fully along the way through healthy emotion. Make sure you take time to laugh and have fun.Surround yourself with people that like to laugh and enjoy life. Don’t work at a job that just causes you stress, which can lead to anger. Work at something you enjoy doing.

    7. Be Grateful

    It’s easy to focus on the bad in life and the things that cause us negative emotions. It’s vitally important to remind ourselves of all the wonderful things in life that bring us positive emotions, things that we easily forget because we get caught up in the whirlwind of day to day life.

    Take time out each day to remind yourself of a few things you are grateful for in order to help you learn how to release anger and invite in more positive feelings.

    Final Thoughts

    Life can be overwhelming at times. We seem to have constant pressure to achieve more and to always be on the go. People we are around and situations we are in can cause stress, anger, and negative emotions. At times, it can seem to be too much, and we get angry and our emotions start to get out of control.

    During these times, keep in mind that life is an incredible journey, full of wonder and things that bring you joy. When you find yourself angry more often than is healthy, take time out to remember the good things in life—the things that we seem to forget yet bring us so much positive energy and emotions.

    Use some of the tips included here to help with how to deal with anger and better control your emotions.

    More Resources on Anger Management

    Featured photo credit: Andre Hunter via unsplash.com

    Reference

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