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And the Survey says?

And the Survey says?

As my regular readers know by now, one of the things I write and speak on most is value alignment. Nearly all companies will proudly tell you about the value statements they have, and nearly everyone will agree that businesses should be values centered in their mission. However, nearly all have to work much harder on the practical application of their values so they truly take actions which are consistent with the beliefs they profess to have.

In my coaching practice, I consistently give the different companies I work with reality checks on if their values spoken are their values practiced. We take a clear look at their operations and work processes to see if they pass muster according to how they interpret the values they claim to have. One of my favorite targets? The employee opinion survey.

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Leaders will tell me they have an open door policy, that everyone is encouraged to give honest feedback, and that they do everything possible to create a safe environment in which people will do so, communicating freely and without any fear of repercussion. They say there are good relationships throughout the workplace, and that morale is high. Yet they still will persist in using anonymous employee opinion surveys so that employees will “tell it like it is,” and so they can periodically discover “what is really going on,” and “how people may truly feel.”

Doesn’t quite compute, does it.

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I get pretty bullish in my insistence that employee opinion surveys (and any kind of anonymous feedback forms) become completely unnecessary if managers consistently practice the Daily 5 Minutes to promote healthy, forthright and enjoyably engaging communication throughout the workplace. However despite the pain they potentially can cause, many leaders will in turn insist they still want to use surveys to shed light on any corners of darkness which linger. In particular, I can understand why companies in an acquisition or transition of some kind find them useful, however the norm is that not enough care is employed in the manner in which they are used.

If you must use them, please give considerable thought to the process. My biggest objection to employee opinion surveys is that by nature the communication is one way, and when anonymous need not be substantiated or clarified. It is a fallacy to assume that the feedback you are getting is a totally honest representation because it is seldom complete, even when comments are coming from employees with the most positive attitudes and good intentions. Understand you still have to read between the lines, or somehow employ a follow-up process in which you can get closer to the truth and uncover root causes for pervasive opinions.

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Construct your surveys carefully. The better ones I have seen do not ask questions about the work performance of peers, managers or leaders (for those questions invite witch hunts and unrealistic comparisons). Instead, they seek to educate, and question for understanding on company values, mission, and strategic objectives. They ask about the tools people feel they might need to get the job done better. They ask for ideas on how to serve the customer. They ask for suggestions beyond mere comments, and all participants understand they are expected to be part of the solution when they reveal issues.

Be timely with your follow-up process, and seek to validate the thought and effort which has been shared, however make it clear that the survey is just one part of on-going efforts to create a vibrant and dynamic workplace— and that everyone’s involvement is necessary.

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Article References:
The Daily Five Minutes
Hey boss, what do you want to know?

Rosa Say is the author of Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business and the Talking Story blog. She is also the founder and head coach of Say Leadership Coaching, a company dedicated to bringing nobility to the working arts of management and leadership.

Rosa’s Previous Thursday Column was: The First Time versus the Insider’s Advantage.

More by this author

Rosa Say

Rosa is an author and blogger who dedicates to helping people thrive in the work and live with purpose.

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Last Updated on October 16, 2019

5 Powerful Ways for Building Fulfilling Relationships

5 Powerful Ways for Building Fulfilling Relationships

We all have relationships. We have acquaintances, relatives, colleagues, neighbors and friends. However, for a large percentage of us, many of these relationships are not fulfilling.

They are unfulfilling because they lack real strength; and they lack real strength because they lack real depth.

Unfortunately, in today’s society, we tend to have shallow, superficial relationships with others, and it’s extremely hard for this kind of relationships to provide anything more than faint satisfaction.

I’d like to show you, based on my experience as a communication and confidence coach, how you can add a significant amount of depth, and thus strength, to your relationships and make your social life a whole lot more meaningful.

Here’re 5 simple yet powerful ways for meaningful relationships building:

1. Meet More People

This is an apparent paradox, but the quality of the people you meet has considerably to do with the quantity of people you meet.

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If you don’t know a lot of people and you barely meet one or two new people every season of the year, considering the variety of individuals out there, you won’t meet very often people who are a good match with you in terms of personality, interests and values.

And since this natural match plays a huge part in building strong relationships, you’ll just as seldom have the opportunity to develop strong relationships.

Conversely, if you go out a lot, you meet a lot of new people and you constantly expand your social circle, you’re much more likely to meet people you match up well with, and these people have a tremendous potential to become good friends, reliable partners, etc.

This is why it’s important to meet more people.

2. Talk about the Things That Matter To You

A relationship becomes the strongest when two people discover they believe in the same things and have similar interests. It’s these commonalities regarding values and interests that create the strongest emotional connection.

I’ve noticed that many people keep conversations shallow. They talk about trivial stuff such as the weather, what’s on TV, the lives of various movie stars, but they rarely talk about what really matters to them in life. This is a mistake from my perspective, because it’s the perfect method for a relationship to not develop.

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Talk about the things that truly matter to you and give others a chance to know what you care about and what you believe in. If they believe in the same things and they care about the same things, they’ll eagerly let you know. Thus you’ll find meaningful common ground and you’ll feel more connected.

3. Express Vulnerability

Many people try to come off as perfect. They don’t talk about their failures, they hide their shortcomings and they never say anything that could embarrass them.

This is all just a facade though. You may appear perfect to some, but you know you’re not perfect and they know that too. You’re only human and humans have flaws.

However, by hiding your flaws, what you do succeed in is appearing cold and impersonal. You seem like a marble statue rather than a real person. And this makes it very hard for anyone to connect with you emotionally.

Humans connect with other humans, not with ideals. Keep this in mind and don’t be afraid to let your vulnerability and your humanity show. This is what takes a relationship to the next level.

Take a look at this article and find out Why Showing Vulnerability Actually Proves Your Strength.

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4. Have Integrity

Integrity, as I see it, is the alignment between your thoughts, your words and your actions. When you say what you think and you do what you said you’ll do, you have integrity.

This is a crucial trait because if you have integrity, people can trust you. They can trust you to give them an honest feedback, even when it’s hard to shallow, and they can trust you to keep your promises.

This trust is one of the central pillars of a strong relationship, both in your personal and your professional life. So, as challenging as it can be sometimes, always try to have integrity.

Be honest with the people around you, even when this will initially hurt them. It’s more important for them to trust you than to not feel hurt. And always do what you promised. Even better, think twice before you promise anything, and only promise what you really can and you are willing to do.

5. Be There for Others

Another central pillar of strong relationships is support. Connections between people grow sturdy if they can rely on each other for support when it’s needed, whether that support means a few kind words or several massive actions.

Of course, you can’t be there for everybody, all the time. Your time, energy and other resources are limited. But what you can do is identify the genuinely important people in your life and then seek to be there as much as possible, at least for them.

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Your support will help them practically, and it will comfort them emotionally; which makes one hell of a difference in a relationship.

The Bottom Line

With the right mindset and the right behavior, you can strengthen a wide range of relationships in your life and advance them as far as they can be advanced.

And with strong relationships, not only that you feel more fulfilled, but you feel more connected to the entire world. You feel that your life has real value, you have more fun and you live in the moment. An entire world of opportunities opens up in front of you.

Then your task is to simply walk through the open doors.

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Featured photo credit: Proxyclick Visitor Management System via unsplash.com

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