Advertising
Advertising

And the Survey says?

And the Survey says?

As my regular readers know by now, one of the things I write and speak on most is value alignment. Nearly all companies will proudly tell you about the value statements they have, and nearly everyone will agree that businesses should be values centered in their mission. However, nearly all have to work much harder on the practical application of their values so they truly take actions which are consistent with the beliefs they profess to have.

In my coaching practice, I consistently give the different companies I work with reality checks on if their values spoken are their values practiced. We take a clear look at their operations and work processes to see if they pass muster according to how they interpret the values they claim to have. One of my favorite targets? The employee opinion survey.

Advertising

Leaders will tell me they have an open door policy, that everyone is encouraged to give honest feedback, and that they do everything possible to create a safe environment in which people will do so, communicating freely and without any fear of repercussion. They say there are good relationships throughout the workplace, and that morale is high. Yet they still will persist in using anonymous employee opinion surveys so that employees will “tell it like it is,” and so they can periodically discover “what is really going on,” and “how people may truly feel.”

Doesn’t quite compute, does it.

Advertising

I get pretty bullish in my insistence that employee opinion surveys (and any kind of anonymous feedback forms) become completely unnecessary if managers consistently practice the Daily 5 Minutes to promote healthy, forthright and enjoyably engaging communication throughout the workplace. However despite the pain they potentially can cause, many leaders will in turn insist they still want to use surveys to shed light on any corners of darkness which linger. In particular, I can understand why companies in an acquisition or transition of some kind find them useful, however the norm is that not enough care is employed in the manner in which they are used.

If you must use them, please give considerable thought to the process. My biggest objection to employee opinion surveys is that by nature the communication is one way, and when anonymous need not be substantiated or clarified. It is a fallacy to assume that the feedback you are getting is a totally honest representation because it is seldom complete, even when comments are coming from employees with the most positive attitudes and good intentions. Understand you still have to read between the lines, or somehow employ a follow-up process in which you can get closer to the truth and uncover root causes for pervasive opinions.

Advertising

Construct your surveys carefully. The better ones I have seen do not ask questions about the work performance of peers, managers or leaders (for those questions invite witch hunts and unrealistic comparisons). Instead, they seek to educate, and question for understanding on company values, mission, and strategic objectives. They ask about the tools people feel they might need to get the job done better. They ask for ideas on how to serve the customer. They ask for suggestions beyond mere comments, and all participants understand they are expected to be part of the solution when they reveal issues.

Be timely with your follow-up process, and seek to validate the thought and effort which has been shared, however make it clear that the survey is just one part of on-going efforts to create a vibrant and dynamic workplace— and that everyone’s involvement is necessary.

Advertising

Article References:
The Daily Five Minutes
Hey boss, what do you want to know?

Rosa Say is the author of Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business and the Talking Story blog. She is also the founder and head coach of Say Leadership Coaching, a company dedicated to bringing nobility to the working arts of management and leadership.

Rosa’s Previous Thursday Column was: The First Time versus the Insider’s Advantage.

More by this author

12 Rules for Self-Management The Six Basic Needs of Customers What’s the difference between Mission and Vision? 7 Steps for Resolving Customer Complaints Reap Joy from this Thanks – Giving Holiday

Trending in Communication

110 Ways To Step Out Of Your Comfort Zone And Enjoy Taking Risks 2When You Start to Enjoy Being Single, These 12 Things Will Happen 321 Best Tips On Making A Long Distance Relationship Work 4The Skill That Most People Don’t Have: Active Listening 518 Signs You’ve Found Your Soulmate

Read Next

Advertising
Advertising

Last Updated on August 16, 2018

10 Ways To Step Out Of Your Comfort Zone And Enjoy Taking Risks

10 Ways To Step Out Of Your Comfort Zone And Enjoy Taking Risks

The ability to take risks by stepping outside your comfort zone is the primary way by which we grow. But we are often afraid to take that first step.

In truth, comfort zones are not really about comfort, they are about fear. Break the chains of fear to get outside. Once you do, you will learn to enjoy the process of taking risks and growing in the process.

Here are 10 ways to help you step out of your comfort zone and get closer to success:

1. Become aware of what’s outside of your comfort zone

What are the things that you believe are worth doing but are afraid of doing yourself because of the potential for disappointment or failure?

Draw a circle and write those things down outside the circle. This process will not only allow you to clearly identify your discomforts, but your comforts. Write identified comforts inside the circle.

2. Become clear about what you are aiming to overcome

Take the list of discomforts and go deeper. Remember, the primary emotion you are trying to overcome is fear.

Advertising

How does this fear apply uniquely to each situation? Be very specific.

Are you afraid of walking up to people and introducing yourself in social situations? Why? Is it because you are insecure about the sound of your voice? Are you insecure about your looks?

Or, are you afraid of being ignored?

3. Get comfortable with discomfort

One way to get outside of your comfort zone is to literally expand it. Make it a goal to avoid running away from discomfort.

Let’s stay with the theme of meeting people in social settings. If you start feeling a little panicked when talking to someone you’ve just met, try to stay with it a little longer than you normally would before retreating to comfort. If you stay long enough and practice often enough, it will start to become less uncomfortable.

4. See failure as a teacher

Many of us are so afraid of failure that we would rather do nothing than take a shot at our dreams.

Advertising

Begin to treat failure as a teacher. What did you learn from the experience? How can you take that lesson to your next adventure to increase your chance of success?

Many highly successful people failed plenty of times before they succeeded. Here’re some examples:

10 Famous Failures to Success Stories That Will Inspire You to Carry On

5. Take baby steps

Don’t try to jump outside your comfort zone, you will likely become overwhelmed and jump right back in.

Take small steps toward the fear you are trying to overcome. If you want to do public speaking, start by taking every opportunity to speak to small groups of people. You can even practice with family and friends.

Take a look at this article on how you can start taking baby steps:

Advertising

The Number One Secret to Life Success: Baby Steps

6. Hang out with risk takers

There is no substitute for this step. If you want to become better at something, you must start hanging out with the people who are doing what you want to do and start emulating them. (Here’re 8 Reasons Why Risk Takers Are More Likely To Be Successful).

Almost inevitably, their influence will start have an effect on your behavior.

7. Be honest with yourself when you are trying to make excuses

Don’t say “Oh, I just don’t have the time for this right now.” Instead, be honest and say “I am afraid to do this.”

Don’t make excuses, just be honest. You will be in a better place to confront what is truly bothering you and increase your chance of moving forward.

8. Identify how stepping out will benefit you

What will the ability to engage in public speaking do for your personal and professional growth? Keep these potential benefits in mind as motivations to push through fear.

Advertising

9. Don’t take yourself too seriously

Learn to laugh at yourself when you make mistakes. Risk taking will inevitably involve failure and setbacks that will sometimes make you look foolish to others. Be happy to roll with the punches when others poke fun.

If you aren’t convinced yet, check out these 6 Reasons Not to Take Life So Seriously.

10. Focus on the fun

Enjoy the process of stepping outside your safe boundaries. Enjoy the fun of discovering things about yourself that you may not have been aware of previously.

Featured photo credit: Unsplash via unsplash.com

Read Next